Business Profile

Property Management

Concord Rents

Complaints

This profile includes complaints for Concord Rents's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

223 total complaints in the last 3 years.
69 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:10/01/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello, My name is ****** ****. I believe that my children and I are being subjected to harassment in our home. The landlord frequently places repetitive notices on my door, despite my full compliance with the lease terms and paperwork. Even after two months, I continue to receive identical letters threatening eviction if I dont "comply," despite being current on my rent payments. This situation began when I tried to pay my rent with a money order, not realizing they no longer accepted that form of payment, although I had used it when I moved in.I remain diligent in making my rent payments and maintaining my apartment, but submitting work orders seems problematic. Recently, I submitted a request for air conditioning repair, explaining that I have a sick child. When the maintenance worker came, he loudly read the work order, which confused me, and after I walked away, he claimed his work was done, even though my home was 84 degrees with my children present. I then called the customer service number and explained what happened; an hour later, someone arrived to address the ** issue, but they could not fix it, so they installed a window unit in my bedroom, forcing me and my children to sleep there due to the heat. I am continually harassed and discriminated against. I submitted another work order today and emailed the property manager regarding both the ** and the dishwasher, which is also leaking. They fixed the ** but ignored the dishwasher issue. I feel discriminated against and harassed without justification, and I dont understand why they can't maintain professionalism and respond appropriately. I feel uncomfortable in my own home, and it's causing my children distress. Since moving here, we have faced ongoing bullying and harassment, and the situation has left me feeling extremely stressed due to the treatment from my property manager.
Business Response
Date: 10/16/2024
We are in receipt of your emails in regards to your concerns at ***************. We are sorry for the delay in responding however there was a lot of information to go thru in order to provide you with educated response. We understand you are unhappy and we would like to address what seems to be the main items from your correspondence.

Tax Abatement Questionnaire and Letter of Noncompliance: Your emails indicate that you sent back the questionnaire to us on 7/17/2024, but after a very thorough review of all of your emails we were unable to locate it. It is possible it got caught in a spam folder, minesweeper software, etc. but neither **** nor the management were able to find it. At that point we are required per our lease agreement to send another notice requesting the document. There were also multiple other residents that received the same correspondence you received, so you can be assured you were not singled out. Thank for promptly providing the required information this past week and we are working diligently to finalize the process for you with our compliance department.

Maintenance Requests: Your emails mentioned that you felt your work orders were being closed erroneously and felt that it was being done on purpose. When work orders are entered for the same repair items multiple times, as you stated you had entered them more than once, the duplicate work orders are closed out and the team works from one work order vs.the system being bogged down with multiples of the same items. This is what occurred in this scenario since there was more than one work order opened for the same items. Unfortunately our system does not allow us to put notes on the closed work orders, even if duplicates, and all you see on your end is a closed work order. We cannot change how our operating systems process these. What you can do on your end is just look to see if there is still another work order open in the resident portal and know that it will be handled by highest priority 1st and then the order in which they are received for all residents requests.

Non Acceptance of Money Order: Money orders are not an acceptable form of payment, per your resident handbook, except in some very limited circumstances; for example when on a stipulation agreement for paying out eviction processes. I understand from your emails you are referencing an incident that occurred at the leasing office where the police were called. After reviewing all 3 cameras of video and audio footage from that day, we agree that the Community Director was within his rights to proceed with calling the police and the trespass order. Our teams have the same rights to peacefully do their jobs as you have to enjoy the peaceful enjoyment of your home, and if language, behavior by a resident, etc. is outside of that norm, we can take action to attempt to prevent that type of incident occurring again.

In conclusion, it is observed that the team at *************** is operating within the guidelines of our lease agreement and ***** guidelines outlined in your lease agreement.
Initial Complaint
Date:09/27/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Ive have been a resident at Town West senior living apartments for one year Moved down from **** to ******* to live a comfort life but this has turn out to be a nightmare and money grab 2 months after I moved in I notice large numbers of dogs in the building then I notice foul smells from elevators of dog urine I would file complaint through maintenance line and its most of the time remove but is now 10 months latter problem has NOT been resolve Ive have sent at least ****************************************************** elevators and hallways And Ive spoken with several managers and its all the same there nothing we can do. BUT IHAVE to walk up and down from the 4 th floor carry bags not able to use elevators because of dogs urine or there fighting or there to many on the elevators this has been going on for a year Now its time to renew lease TOLD Nothing can be down that I could move Therefore I asked to be givin 60days to vacate which would be Dec 1st now there added more fees rent now 1395 and it should be 1250 without option cable internet 189 I was told it would be remove But now that I will not sign another lease and continue to climb 4 flight of stairs while dogs are on the elevators they want me to pay more money they have no human compassion only for the dogs so I am paying now 1395 dollars to smell dog urine and take 4 flights of stairs ************** supervisors was very. Rude and nasty I dont want to live here any more I just want to pay until DEC 1 st give them there unit and never ever do any Business with concord rent its been a nightmare Ive have never been late or missed a payment There trying to make me stay or pay more and more money I have the email were the package would be remove nowi I need time to pack and try to get back to **** but there trying to keep me hostage trying to ruin my credit there trying to make me signed documents 12 months recertification to stay until Dec 1 does not make sense
Business Response
Date: 10/08/2024
The onsite maintenance team cleans the elevators on a
regular basis, and always responded promptly to any of your concerns. Your
lease requires a 60-day written notice, therefore the date you provided will
meet that requirement. As for a refund,
we are unable to refund any rental payments to you as you have and are
currently occupying the unit at Town West. We are sorry to hear that you are
not satisfied with his interactions with the team and wish you the best of luck in
your housing search.
Customer Answer
Date: 10/21/2024

Complaint: 22351303

I am rejecting this response because:
Consumer
Most Recent Message
Date Sent: 10/20/2024 7:20:30 AM
This is the same responds I always recieve
from concord. I am not satisfied with the response but this issue will not ever be resolve with this company
I am in the process trying to move back to **** and I will not recommend or rent from Concord rent Again
Very disappointed in there response
They never offer me any type of assistance to resolve any issue I had with this company
Thank you

Sincerely,

******* ********
Business Response
Date: 10/28/2024
Ms. ********- Our previous answer remains. We have responded to you each time you brought a concern to us and always promptly followed up on your concerns. There is no resolution as we allow approved dogs and cats at our community, therefore there will be leashed animals in the breezeways, elevators, and grounds of the community.
Customer Answer
Date: 10/28/2024

Complaint: 22351303

I am rejecting this response because: This does not answer the complaints i have with Concord
trying to do an annual recertification all documents bank statements were sent 3 times uploaded into the system once in july again in September and now again in oct 2024
also the notorized statement of self Affidavit which i did not Recive until oct 27 2024 which is a sunday banks were not open got it notorized today 9am oct 28th
I was sent a non compliance notice DATED OCT 23 2024 which I have complied with all request from Concord rent
i need to know the last month rent to pay for Nov 2024 my move out is Dec 1st I was told its needs to mailed to cooperate office by Nov 3rd 2024 this is a sunday
I am trying to pay it asap so i will not have any late fees attach to it Nov rent . I need to no asap in order that the funds for rent are at the main office which is in ******** florida by nov 3rd 2024 which i will have to send express mail
The notice as you can see stated concord will not accept the Nov rent until Documents were provide and any late fees and any legal fees attached you concord will attach . which i have provide 3 times this information to you ive called in several times also I have never been late and all payments have always been on time BUT I CAN NOT PAY IF I DO NOT KNOW WHAT TO PAY PLEASE SETTLE THIS ***** ASAP I WANT TO CONCLUDE ALL BUSINESS WITH CONCORD RENT MOVE OUT AS STATED DEC 1ST UNIT WILL BE CLEANED .. IVE AREADY HAD A PRE MOVE OUT INSPECTION IN SEPT..... WHICH I WAS TOLD IS DONE TO ALL RESIDENTS AND PLEASE ANSWER SAID QUESTIONS AND NOT GIVE THE SAME BLANK ANSWER I WOULD APPREICATE IT THANK YOU VERY MUCH LET ME PAY AND MOVE OUT AS AGREED SO I CAN MOVE BACK TO OHIO ASAP THIS HAS BEEN ONE OF THE WORST EXPERIENCE IN MY 67 YEARS PLEASE LET ME PAY AND GO THANK YOU I AM BECOMING ILL BECAUSE OF THE STREES AND CONSANT THREATS OF EVICTIONS AND LEGAL FEES LATE FEES AND URINE AND DOG FEESE IN ELEVATORS WHICH IS CONSTANT IN THIS BULDING BEEN OVER A YEAR STILL PROBLEM WITH DOGS ***** AND URINE CONTINUES TODAY , I UNDERSTAND ITS A DOG FRIENDLY COMUNITY BUT THIS IS NO EXCUSE THAT II HAVE TO KEEP ENDURING THESE ISSUE HERE , I AM A HUMAN BEING AND I HAVE RIGHTS ALSO ,, LET ME PAY AND MOVE OUT AS AGREED I NEED TO KNOW WHAT AMOUNT TO SEND ASAP THANK YOU MS **************
******* ********

Sincerely,

******* ********
Business Response
Date: 10/30/2024
Business
Most Recent Message
Date Sent: 10/30/2024 8:20:06 AM
We will not be submitting another response to this complaint. ******************* has communicated with the resident consistently and the resident has submitted a notice to vacate as of December 1.
Customer Answer
Date: 11/02/2024

Complaint: 22351303

I am rejecting this response because:

Sincerely,

******* ********
property manager did not communicate with me about these issues and when I was given information and have the emails they still did not do as they said
yes i the residents is vacating property as of Dec 2024 because of all these issues unresolved except I was allowed to pay Nov rent
all other matters remain the same Thank you
Initial Complaint
Date:09/26/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I gave notice in April of my intent to vacate on September 1st but they said if I do that then I won't complete my lease. I'll have to change it to September 22nd I said that would be fine, so I moved out cleaned everything up left nothing behind went by on sept 3rd to check my mail and while I was there decided to return the keys and I mailed in the pro rated amount for the final rent check. now there saying because I gave them the keys early I abandoned the apartment which is not true I have the letter stating my move out date is sept 22. and they even charged me fifty dollars for replacement keys when I handed them to her in an envelope.Its not right I did everything Iwas supposed to do. I feel like there just trying to s**** me
Business Response
Date: 10/28/2024
Business
Most Recent Message
Date Sent: 10/28/2024 12:13:41 PM
On 4/10/2024 resident came into the leasing office and provided a letter stating he would not renew his lease for another term. A proper notice to vacate form and move out instructions were given to resident. The Notice to Vacate was fully completed and returned it to the leasing office on 4/10/24 with a move date of 9/1/2024.
On 9/3/2024 resident did not move out as stated on his Notice to Vacate (9/1/2024) instead came to the office and requested a copy of the move out instructions and the amount he needed to pay per that document. After the copy of the document was provided to the resident, he returned 2 apt. keys, 1 mailbox and 1 pool pass. On the move out instructions, there is a paragraph in bold letters stating:
"Your lease contract has not been fulfilled due to early termination; therefore, you are also responsible for the rent through the remainder of your lease term or until the apartment is re-rented." A copy of the move out instructions and Notice to Vacate is attached to this complaint/response.
Mr. ****** was aware of these possible early termination fees as they were provided to him in writing on 4/10/2024.
Initial Complaint
Date:09/25/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I submitted a service request for the washing machine on Friday, September 20th, 2024. The washer does not drain and spin and emits a burnt smell when it gets on the draining cycle. The washer is full of backed up water with debris since I reported this issue. Today is the fifth day and no one has come to fix it. Meanwhile, the dirty water deposited inside the washer is creating bacteria producing a foul rotten stench. I have emailed the apartment office and the manager ************** ****** asking to send someone to fix the machine. I need to be able to use the appliances in my apartment when I need to use them. I pay rent for an apartment with functioning appliances. The level of disregard, negligence and incompetence from this management company to their residents is disgraceful. Landlords have responsibilities to their tenants too. Five days is more than enough. If there's another agency that I need to report this issue to, please provide me the name. Thank you.
Business Response
Date: 10/14/2024
This is in response to Claim 22339028.
Our team attempted to troubleshoot the resident's appliance and was deemed beyond the scope of what our service team can provide. We contacted the ** vendor, and the vendor was scheduled to come out Wednesday 10/10/ 2024 but had to reschedule due to Hurricane ******. The vendor is scheduled to come on 10/16/2024. This was communicated with the resident on 10/10/2024 via email.
Initial Complaint
Date:09/20/2024
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hi I just moved into an apartment in ******************* which is managed by Concord rents. This property has income restricted apartments. I received SSDI, so I qualify. I was offered a package through the apartment complex for internet/tv with Spectrum for $100 which I cannot afford on my income. So I opted out of the package. I contacted Spectrum directly and they said because I am on ****, I qualify for a special program and can receive services for *****. So I agreed that is within my budget. All equipment was sent out and it worked for 2 days. I contacted ********. They said that the apartment complex has blocked my services because I am not buying it through them at their rate and they have a contract with spectrum for managed wifi.They suggested I explain that I qualify for a much reduced package due to my disability that they could allow it. The leasing office told me no. That unless I go through them and pay their package price they will not remove the block. The only other option I have is to apply for internet assist through spectrum. So I did that. And was approved for that because of SSDI limits on income m. But they told me this program only allows for 50mb internet speed which will NOT allow me to get tv or stream at all. I think it is EXTREMELY unfair that because of the apartment complex not allowing me to get ANY service other than the one they provide (and cannot afford) I can never watch my tv! So for the entire term of my lease I will have to stare at the ceiling. When I clearly could have services and pay for them myself for $***** with Spectrum if the complex would let me. So I have done some research on the subject and from what I am reading it is not legal. I should be able to get some type of streaming device and services if I pay for them without the complex being able to shut it off and force me to go through them. Please review and let me know what I can do to fight this. It is completely unfair! Thank you
Business Response
Date: 10/03/2024
We have notified the resident/complainant the following:

In response to your concern, we apologize for any misunderstanding you may have regarding internet and video service offered at our community. Please note that the lease contract executed with us includes the following language:

If internet/cable services are provided by Concord Management at this community, please be advised that no other service provider has a legal right to deliver internet/video to the apartment home through the community wiring.

Please be aware, Concord is always striving to provide our residents an enjoyable housing experience, while ensuring we offer superior services at a reduced price. By partnering with ******** on this technology package, we are able to offer a comprehensive service at a better value than retail customers could otherwise obtain on your own through ********. In order to obtain this pricing, we are contracting for the same level of service with Spectrum across all of the apartment homes at the community. While the technology package is inclusive of a premium level of internet and video, it also does not include any of the additional charges that is often typical, such as taxes, surcharges and/or equipment fees.With that said, we have tried to select the package that would accommodate the vast majority of our residents needs. To ensure you were made aware of all the services provided in the technology package, we have included an itemized list below:

Personal WiFi network with 4-level security and speeds up to 400 Mbps, which far exceeds the typical speed of 100 or 200 Mbps.
Special 24/7 internet support provided by U.S. based WiFi specialists.
A comprehensive video offering that includes *********** Platinum offering 200 HD video channels including your favorite sports, entertainment, and news channels. Also, you will be provided access to thousands of On Demand titles, as well as the *********** App, allowing you to stream your favorite content rather than paying for streaming options such as *********** ****, ATT GO, or others.
One Spectrum Receiver and one Digital Video Recorder (DVR), a modem and router at no charge.

As an alternative, you learned from Spectrum that you are eligible for their Spectrum Internet Assist program,which we agree to accommodate for qualified residents. This program is a solution provided by ********, so we are not familiar with its services or if it would meet your needs.

Thank you for sharing your concern and we apologize that we are unable to tailor the communitys level of service to your specific preferences.
Customer Answer
Date: 10/08/2024

Complaint: 22316448

I am rejecting this response because:
Consumer
Most Recent Message
Date Sent: 10/3/2024 3:21:44 PM
I would like to know which page this is on in MY lease. As I do not see this in MY lease

Sincerely,

**** *******
Business Response
Date: 10/16/2024
Tell us why here...
10/16/24 We responded to Ms. ********* rejection of our initial response to the original complaint as follows:
Hello again Hope. We were aware that you filed a H363**73932383**831H complaint and we did respond to that. Subsequently, that response which mirrors the response below was rejected by you. I have been asked to advise you that the lease (page #2 paragraph #7) references utilities and that cable/internet are considered utilities. Further on in the lease (page #**, item j) further discusses utilities. These lease sections do define who is responsible and obligated to supply certain utilities and support the companies rights to offer the technology packages that are made available to residents.

As noted below we agree to allowing households to enroll in the Spectrum Internet Assist program which offers lower cost service to those who qualify.   If you qualify, this option would satisfy your desire to acquire only internet service at a lower cost and we are not restricting you from doing so.   The parameters of that program are defined by and offered by Spectrum. If you have issues with the speed or other components of that program you would need to discuss that with Spectrum directly.

If you find that you do not qualify for the *** program and decide that you want to acquire a video/internet package through ****************** please let us know. Thank you.
******************************************************************************************************************************************************************************************************************************************
Hello Ms. ************** In response to your concern, we apologize for any misunderstanding you may have regarding internet and video service offered at our community. Please note that the lease contract executed with us includes the following language:

If internet/cable services are provided by Concord Management at this community, please be advised that no other service provider has a legal right to deliver internet/video to the apartment home through the community wiring.

Please be aware, Concord is always striving to provide our residents an enjoyable housing experience, while ensuring we offer superior services at a reduced price. By partnering with ******** on this technology package, we are able to offer a comprehensive service at a better value than retail customers could otherwise obtain on your own through ********. In order to obtain this pricing, we are contracting for the same level of service with Spectrum across all of the apartment homes at the community. While the technology package is inclusive of a premium level of internet and video, it also does not include any of the additional charges that is often typical, such as taxes, surcharges and/or equipment fees.With that said, we have tried to select the package that would accommodate the vast majority of our residents needs. To ensure you were made aware of all the services provided in the technology package, we have included an itemized list below:

Personal WiFi network with 4-level security and speeds up to 400 Mbps, which far exceeds the typical speed of 100 or 200 Mbps.
Special 24/7 internet support provided by U.S. based WiFi specialists.
A comprehensive video offering that includes *********** Platinum offering 200 HD video channels including your favorite sports, entertainment, and news channels. Also, you will be provided access to thousands of On Demand titles, as well as the *********** App, allowing you to stream your favorite content rather than paying for streaming options such as *********** ****, ATT GO, or others.
One Spectrum Receiver and one Digital Video Recorder (DVR), a modem and router at no charge.

As an alternative, you learned from Spectrum that you are eligible for their Spectrum Internet Assist program,which we agree to accommodate for qualified residents. This program is a solution provided by Spectrum, so we are not familiar with its services or if it would meet your needs.

Thank you for sharing your concern and we apologize that we are unable to tailor the communitys level of service to your specific preferences.

Please let us know if further assistance is needed. Thank you.
Initial Complaint
Date:09/19/2024
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This invasion of privacy I shouldnt be forced to pay the internet with my rent when I had a grandfather plan.
Business Response
Date: 09/19/2024
Ms. *****,
We are unable to find you as a resident at any of our communities. If you could please provide the name of the community, we would be happy to investigate the issue.
Initial Complaint
Date:09/05/2024
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My name is *************************** we moved over here to rolling green apartments me and my brother and grandma we been here for 3 months is been h*** we have been dealing with Constant noise from early morning til night time and it guess on all day I have reportant the women above us and nothing is getting done about this is the worst experience we have had to have to live in this is crazy the women use to live here before has complain has went upstairs and said something to her I need help here on what to do management wont do anything either well the property manager they say is normal noise but is not we need help my grandma is ********************************************** here is just terrible the amount of money we pay here to here loud noise all day
Business Response
Date: 09/06/2024
********************- I am sorry that you are not pleased with your upstairs neighbor nor satisfied with the Property Managers resolution to this matter. I can assure you that management has taken your complaints serious, however they are limited on the action that can be taken based off what you have provided them. After several previous conversations with you, we have asked if it is possible to get any disturbances recorded or if the disturbances occur during business hours Monday through Friday 9AM to 5PM to contact us to witness such disturbances for you so we can determine if the noise is beyond normal apartment living.We have yet to receive this from you. Furthermore, management has sent several notices and had many conversations with your neighbor to discuss this matter. It seems like both households may be not following the good neighbor policy with each other, which cannot be pinpointed to one direct household.

I know you asked if you could be transferred to another unit or to a quieter area on property. However, as you have been made aware, we do not restrict certain households from living on 2nd or 3rd floors and we consist of mainly 3- and 4-bedroom size units. All households have the same eligibility requirements and, once approved , move ins occur based off limited availability at a first come first serve basis only. We would never steer anyone to other areas of the community. Please contact the office to discuss the possibilities of being released from your lease if you feel as if you can no longer live at our community.
Initial Complaint
Date:08/27/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have leaking in the refrigerator, for about 4 months, and nothing be done to replace the refrigerator.
Business Response
Date: 04/02/2025
Attached is our response.
Initial Complaint
Date:08/22/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I initially disputed some credit card charges for an application fee to this company. I ended up reversing the decision and the company was paid by the credit card company. I cooperated many times and reached out to them last year only to have them tell me I never paid them. Contacted my credit card company and they also reached out to them. I sent my statement and letter by ***** saying I ended the dispute. They still insisted that it was never paid, I re-sent them the statement and letter and told them that ***** would not send me anything else as the statement is proof Ive paid. Fast forward a year later and ** being contacted by a debt collector saying I still owe them money. Im not sure what is going on with their company, but this is the second complaint Ive filed against them and they need to stop coming after me and my adult disabled daughter for something that was already paid. I also just reached out to the debt collector and they are going to contact the company, but seeing as this was just sent to them almost a year later, I doubt it will change much. Something needs to be done about this shady company and their business practices.
Business Response
Date: 08/23/2024
The information that **************** provided was sent over to our ********************** To this date, the disputed funds have not been returned back to our account. All information from our credit card processor (which handles all disputed card payments) shows that the funds were not returned to Concord. That is why we did ask **************** if her bank would be willing to provide a detailed letter confirming that the funds were being sent back to us. She stated that they refused to issue her a letter.
Customer Answer
Date: 08/23/2024

Complaint: 22175806

I am rejecting this response because:
I have provided proof that I have paid this bill. My credit card statement showing the re-bill of the charges on top of the letter that was sent to me by ***** saying that I verified the charges were valid are proof. ***** had said they had reached out to the company as shown by the email I had sent to the initial gentlemen. There is nothing else I am able to provide. That is proof I have paid the bill. Anything else would need to be taken up with *****. I cannot pay another payment on top of the payment I have already paid and I should not have to.
Sincerely,

***********************
Initial Complaint
Date:08/21/2024
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Paid deposit and fee to process and approve for Clyde morris landing and still waiting told several different things 1st one was they had an apt would be ready on the week of August 3rd and next no 2/2 was available that my income was 2000 dollars over for the 1073 (which. Apt I was quoted for when approved) now I gotta wait for a 14 something for a 2/2 im about to have a baby in 6 mos WTH Im i suppose to do. Im tired of leaving in a MOLDED ROOMMATING HOUSE thats why I applied for Clyde morris landing
Business Response
Date: 09/06/2024
Thank you for reaching out regarding the challenges with your application and the availability at the community. Please know that an apartment is not reserved until your application is fully approved and the deposit is paid. It seems that during the time your application was being processed, our availability changed. Unfortunately, this can happen when there are delays in the application approval process. We do have upcoming availability in the month of October if this timeframe works for you.
Please contact the community directly and they will be happy to assist you in securing this apartment home.
We take pride in our communities and customer service, we appreciate your feedback, and sincerely apologize for any inconvenience.

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