Business Profile

Property Management

Concord Rents

Complaints

This profile includes complaints for Concord Rents's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

223 total complaints in the last 3 years.
69 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:08/15/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Locatiom: The Venue of Viera On May 30th,2024, me and my wife went to inquire about leasing and apartment. We met with **********************************. She told us they had a special with the villas, which she showed to us. The special was, according to her, for $1.150 plus additional charges for dryer, washing machine, parking, internet net and water. She told us that in order to take advantage of it, we had to file the application, $90.00 per person for a total of $180.00, plus we had to place a refundable holding fee deposit of $350.00 to secure the property, which we did, using for both of them my City Credit Card. She also said we had to submit our social security income letters, my wife's and I bank statements for the las 6 months plus pay stubs for my wife ***************************. We submitted all the papers on May 31st, 2024 to ******************************* the community director, which she in turn made copies and submitted them to the corporate office.Both ********* as well as ******* mentioned we would get 60% discount for government help depending on our income.On March 30th I got an email from Concord rents confirming that the application had been received as well as confirmation of the credit card.On May 30th I received another email asking for more pay stubs, so I visited with ********* and explained to her that my wife was an afterschool care person and not a teacher. She would not get more pay stubs until end of August when school begins and if they call her again (hired).All in all to my surprise ********* told me a different story about the rent cost. She told me it was going to be $1.753 plus the additional costs. On June10th I told ********* we were no longer interested in the apartment because we couldnot afford it and I wanted my $350 back She said they would mail it to me. Now they harras me with collection agency Total unprofessional company
Business Response
Date: 08/21/2024
******************** and his wife applied at Venue at Viera Senior Living on May 30, 2024, during the application process it was explained to them the application fee of $90 per adult and the $350 holding fee which would be non-refundable if they cancel their application. It was explained if we did not have a unit available in the timeframe that were looking for the $350 would be refundable at that time.
They originally applied for an 80% unit that we were running a special on and the rent on that unit would have been $1579 with the special. After discussing this with them they stated to staff members that it was over their budget, and they wouldnt qualify for an 80% unit, but they would qualify for a 60% unit. They continued their application on the 60%unit which was $1,333.
During the application process ******************** became very aggravated with the number of documents and clarifications that were needed to get them approved. ******************** made multiple visits to the office to submit paperwork with to express his frustration with our caf for asking him to keep providing information.
On June 11, 2024, ******************** called our *********** to cancel his application. ******************** then called the office to let us know that he wanted to cancel his application because the process was taking too long. He then stated that he wanted his money back, and we explained to him that the holding fee is non-refundable if he cancels his application. We advised him that his application is almost approved, and they only needed one more paystub and to clarify if ********************* will be returning to work when the new school year starts. ******************** stated to us no Im not giving any more information I just want to cancel the application and get my money back. We tried to explain to him again about losing the holding fee, but he disconnected the call.
Customer Answer
Date: 08/21/2024

Complaint: 22146585

I am rejecting this response because what they are saying is not true. ********************************** was very clear in saying it would be refunded and on June 10th ******** affirmed that we would get it by mail and it would take 2 to 3 weeks . ************************* is now not only charging the $350 but also charging an extra $85. He and that company are trying to make money taking advantage of elderly people. From the first day I was told our money would be refunded. We gave many times explanations about my wifes pay stubs by phone and in person. ***************** is trying to take to take advantage.Concord rents/Venue at viera senior living are not reliable. We will not pay such money

Sincerely,

***********************
Business Response
Date: 08/21/2024
Please see the attached signatures from *** and ********************* acknowledging that the holding fee is non-refundable.
Customer Answer
Date: 08/22/2024

Complaint: 22146585

I am rejecting this response because:
Consumer
Most Recent Message
Date Sent: 8/21/2024 6:50:06 PM
They told us lies from the beginning as far as rent prices and all along the process, as I have explained before. Therefore we dont owe them anything.And now they harass us with letters and phone calls. We singed under the expectation we were dealing with a serious company and people but from the beginning they told us lies and all along. So now they try to collect money by threatening they will send us to a collection agency. We dont owe them. They lied from the beginning

Sincerely,

***********************
Initial Complaint
Date:08/12/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 1/17/2024 we began applying for an apartment rental at ******************* (AKA: CONCORD RENTS). We paid the initial $180 and a followed with an additional $250 to continue. Both payments were made on our Discover Card. Spoke to Leasing Agent (L**** T*****) about the difficulties we were having in obtaining the necessary pet papers for our 2 cats. Most of our paperwork had been packed away. Online help center could not help so Leasing Agent ** advised us to FALSIFY our application and only list the 1 cat that had available papers. We declined to falsify the application and stopped the application process. On 2/8/2024 we filed a dispute with Discover Card about the $250 application fee because we were told to FALSIFY OUR APPLICATION. On 3/13/2024 Discover Card notified that they have Found In Your Favor and will apply a Credit Adjustment for the $250. We thought the dispute had been settled. On 4/23/2024 we received a letter from ConcordRents showing that we still owed $250. We contacted Senior Collector J*** C******. In order to end this matter we told Discover Card to CANCEL OUR DISPUTE and RELEASE the $250. Documents confirm this 4/23/2024 request was completed. On 6/29/2024 and 8/11/2024 we continued to receive letters from Concord Rents threatening ***************************** and ************* action for the same $250 account balance. Requested documentation was sent to JC on 7/02/2024. On 8/12/2024 JC stated we still owed $250. ** then told us that this is In your ballpark. and that You started it by disputing the charge. When we went to disagree with that opinion ** refused to hear any further details about (1) the documented Discover Card payment sent to Concord Rents for the $250, (2) the fact that Concord Rents, as the merchant, needed to contact the **************************** at Discover Card for resolution or (3) the fact that we had been instructed to falsify the initial application on 1/17/2024.
Business Response
Date: 08/14/2024
It was explained to ******************** that Concord has no record showing that the $250 Holding Fee that he previously paid has been returned. As of this date, our bank does not show that the funds have been transmitted back to Concord. Once we are able to show that the money is back in our account then we will be able to close this file.
Customer Answer
Date: 08/19/2024

Complaint: 22130242

We are rejecting this response because: As previously noted, we have provided ConcordRents with documentation confirming that the original dispute that had been filed with Discover Card on 2/9/2024 had subsequently been withdrawn by us on 4/23/2024 and confirmed in writing on 4/24/2024 by Discover Card. This 4/23/2024 documentation shows that Discover Card had reversed the existing $250.00 Temporary Account Credit and sent the full disputed amount of $250.00 to the original merchant "Ysi******************** ************ Fl". ConcordRents was sent the entire disputed amount and the dispute was closed. We have fulfilled our duties and have paid this debt in FULL through the original Discover Card account and to the original merchant name. After confirming to us that the $250.00 had been sent on 4/23/2024, Discover Card advised us that the next step would be for the merchant (ConcordRents) to contact ***************** at Discover Card for assistance in locating the funds that Discover Card sent to ConcordRents on 4/23/2024. We do not continue to owe ConcordRents $250.00. Further documentation is available.

Sincerely,

*******************************
Business Response
Date: 08/20/2024
There is really nothing else we can do until we get confirmation that the funds were received by our company.
Initial Complaint
Date:08/07/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am a disabled legally blind ******* whom currently lives in an apartment with high levels of radioactive radon gas levels above 4.00 pCi/L. I have done what I can reaching out to the leasing office and the corporate office that there continues to be high levels of radon gas. I have experienced shortness of breath and pressure on my chest about 5 months into moving into this apartmen; this started since about in March of this year 2024. I don't get any response regarding this matter since the about the end of April. All that was told to me was that this unit was cleared safe by the health department. I got in touch with ************************* from the ************************* and he told me that they never received any measurements from a radon professional and they never cleared this apartment as being safe and they don't have the authority to do so. I have several radon gas test reports from ***************** (EPA and NRPP approved labs) showing high levels of radon gas well above 4.00 pCi/L.
Business Response
Date: 08/30/2024
************ notified our office of her concern with her at home test results in May of 2024. At that time our Regional Maintenance Director did assess the unit and made the decision to call an outside professional contractor who specializes in radon testing. The professional contractor conducted a test and found all levels to be within an acceptable range (report attached). The professional test results were then forwarded to **************** with the FL **** of Health who deemed the reported radon levels in the unit also to be within an acceptable range. There is no further mitigation or assessment needed in ******************** apartment home.

******************** was offered to move out of her apartment with no penalties if it would help alleviate her concerns. She has provided a notice to vacate for 9/30/2024 and is more than welcome to vacate sooner if she feels she needs to with no penalty.
A copy of the report is attached.
Customer Answer
Date: 08/30/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I would like to move out ASAP. Does this mean I don't have to pay for September 's rent? If I would have received a response about 2 weeks ago I would've moved out by the end of August. Please, don't accept payment from Section 8, so I can be able to move into another house as soon as I can. Thank you.

Sincerely,

*****************************
Initial Complaint
Date:08/01/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On April 2022 my property by stolen from my truck the cat convertersafter fixed and spend thousands $ I complains to the community office and manager to help as the help let me parking on the first parking spot. Right to my motorcycle. The area it's darkness and the covered motorcycle it's **** to see soI let thems know about the couns behind the motorcycle and what's going up and they saying it's OK but let know tu your neighbor and they cooperate. Now new manager struggles me wthi 7 day notice because old team work not document nothing about after 3 years, this country it's for safety of my property and it's not illegally and I talk about this matters on 2022 to office
Business Response
Date: 09/17/2024
Thank you for your feedback. All residents do need to abide by the same community rules in our community. The community you reside in does not have reserved parking. If you have any further questions regarding a specific situation please contact our office at ************.

Thank you,
Community Director
Initial Complaint
Date:07/31/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Applied for an available apartment at ****************************** on June 3rd. Paid an app fee and deposit. Was told I had until weeks end to complete for the available unit. I also had to move within 2 weeks due to lease ending. Submitted multiple documents including notarized documents. They run an independent income report, which is fine, but they want clarification on everything on it. They would not take documentation from my employer which was sent from a corporate email address and ccd with my personal email address for record purposes. My employer even tried explaining they do not include bonuses in salary because it is sporadic and at the discretion of the board if it occurs at all. But because their independent report showed a bonus check of $250 they would not accept that explanation. I requested verbally and written for them to process the application as is and to this day it is still open and pending. I was forced to make alternative arrangements for myself and my children. And feel it is only fair to return my deposit! The complex does not have availability at this time either. Based on other reviews and hearsay this seems to be a common instance. As long as the application is undetermined they can hold your funds. They want you to cancel so they can charge you the exact amount in cancellation fee. And for some reason I am unable to log into the application anymore to even confirm I uploaded the info however I have scanned copies. HOUSING SCAM AND THEY SHOULD BE INVESTIGATED!
Business Response
Date: 08/01/2024
*********** Apartment Homes is part of the Affordable Housing Program which has strict income guidelines that we must abide by. The information requested is required for an applicant to qualify to live in the community as all residents must qualify and fall within the income guidelines.Our Application policy is made clear when an applicant applies, There is a non-refundable App Fee and a Hold fee which is only refundable should an applicant be denied for specific items. Cancelling an application or not providing the documentation is terms to which the hold fee is not refunded.
Customer Answer
Date: 08/03/2024

Complaint: 22071333

I am rejecting this response because:
I submitted what I could provide and requested several times my application be processed AS-IS! In writing as well as verbally! As in with the information that was provided. I have no additional documentation to provide.

Sincerely,

Shacondrenessia *****
Customer Answer
Date: 08/09/2024
Again a determination has to be made. They are not allowed to just keep my money. I have asked several times to proceed with the application as is as I do not have any additional information to provide.
Business Response
Date: 08/13/2024
After further review of the account, we found that the applicant did not provide several items of documentation that was needed to determine her eligibility. These items were not limited to her employment information as described in her complaint, she had several items pending that could have been provided to make a final determination on her file. Cancelling an application or not providing the requested documentation is terms to which the hold fee is not refunded.
Customer Answer
Date: 08/13/2024

Complaint: 22071333

I am rejecting this response because:

Thats not in the outline of the application. I provided the disclaimer you email and no where in the document does it state if you cannot provide nor did they tell me prior to. They told me to bring in id birth certificate and paystubs WHICH was provided. I didnt cancel the application I stated I had no additional information to provide. You all would not accept the statement I provided or the affidavit from my employer. I cannot give you documents I do not have. Which is why I again asked to process my application as it.

Sincerely,

Shacondrenessia *****
Business Response
Date: 08/13/2024
After further review of the account, we found that the applicant did not provide several items of documentation that was needed to determine her eligibility. These items were not limited to her employment information as described in her complaint, she had several items pending that could have been provided to make a final determination on her file. Cancelling an application or not providing the requested documentation is terms to which the hold fee is not refunded.
Customer Answer
Date: 08/13/2024

Complaint: 22071333

I am rejecting this response because:
I will be pursing legal action. Thank you.

Sincerely,

Shacondrenessia *****
Initial Complaint
Date:07/29/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On June 13, 2024 I got denied an apartment at ********* at **********. I emailed them to refund my holding fee of $350 and as of today I am still waiting for it. On June 14, 2024 I received and email saying I will be refunded back to my account if not, then a check will be sent. I followed up on July 11, 2024 and July 17, 2024 and on July 18, 2024 they emailed me back saying they had no update on the refund and i would have to call ********* to ask about the refund but they only said that they dont do the refunds, that the apartment complex in which i applied to do. I just want my money back. Just as fast as it was taken when I paid the holding fee. It's been over 2 months and no refund. The last time I emailed them was today July 29, 2024 and no response.
Business Response
Date: 08/19/2024
Refund in the amount of $350.00 has been processed to ****************.
Initial Complaint
Date:07/25/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In June 2024 I submitted all requested documents needed for my annual recertification. On 07/24/2024, I noticed that on 07/08/2024, I was assessed with a $70 late fee to my rent portal . When I asked why I was charged, I was told that I should not have been charged since my file is still being reviewed. ***********, when I log into my portal, it says that I need to sign a ******* agreement to finalize the recertification but under the sign documents tab, it says that there are no documents to view or sign. The problem is that my rent is due no later than Aug. 3 and there is no way to pay the $70 separate from my rent. I would like to have this fee reversed due to Concord management failure to process my paperwork in the alotted time. The $70 has not been paid at this time but will be included in my rent for August if it is not reversed before hand.
Business Response
Date: 07/26/2024
Thank you for taking the time to share your feedback. We are sorry to hear of your frustrations. We have been in contact with this resident and resolved the matter.
Initial Complaint
Date:07/22/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We moved my mother in law into ***** Morris senior living in February. She had kids knocking on her door in a "secured" building threatening her to give them money. Their was p*** all over mailbox. The maintenance guy walked in her apartment twice unannounced. He knocked and open door after 2 mens giving her no time. Very uncomfortable. Trash is constantly overfilled and a mile from apartment. Which she was scared to walk there do to the threatening. We moved her out may 20th. I was going to contact the news and still might cause the elderly should not be there people begged us to take them with us. Turned in key and was told we will bot get our deposit back we said we understand and took her to a safer place. Then we received a bill for $1091.55 and was told by *********************** that they can charge what they want cause we broke lease. I told her what the girl at their office told us and he stated she can't tell us that and if she dis it didn't matter. He is aware of the problem with the senior living place and still refused to do nothing. They are taking advantage of the elderly.
Business Response
Date: 07/24/2024
Thank you for your recent inquiry regarding the amount that was assessed to the deposit and your concerns with the building. I am not able to locate your information in our resident file to fully investigate any of this. I can tell you that if a lease contract is not fulfilled there is an early termination fee charged for breaking the lease.This is a standard practice in rental housing and is clearly outlined in the rental contract. If you feel that the amount charged does not match what the lease stated they can investigate any discrepancies in the amount, but please know that the fee would always apply to any early termination of the lease.This is not something that can be negotiated but it should directly coincide with what was agreed to in the rental agreement by both parties.
Initial Complaint
Date:07/19/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Was scheduled to move into an apartment at ******* at ******** on 7/12/24. A week before on the 7/3 I received a welcome letter for a 12mo lease but I requested a 7mo lease as Im moving out of state at the beginning of next year. I pointed out the mistake and I was told it wouldnt be a problem they will change it and send it right back out. I get a phone call a couple days later on 7/5 telling me they are not accepting 7mo leases. This going into the weekend leaving without a place to stay I have to find something quickly. I have receive no further communication from them until I ask for a refund of my security deposit. At which point they tell me they will CHARGE ME $350. What!!? At this point I ask to speak to whoever is in charge(Hiralee?) and they apologize for what happened but have to get an approval from their district manager to refund the full $1200. Its now a week later and I havent heard from anybody concerning the matter. Again I only receive communication back when I reach out and I keep getting the run around. I want this resolved now. I need that money back now Im out over $2400 paying 2 deposits when I should already have my $1200 back from ConcordRent since this happened 2 weeks ago
Business Response
Date: 07/31/2024
We're really sorry for any inconvenience. We've issued a full refund since we couldn't meet your needs this time. We hope you'll give us another chance to provide you with a great experience in the near future!
Customer Answer
Date: 07/31/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************
Initial Complaint
Date:07/10/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
A friend of mine got their rent increased on them and ended up having to move. Due to this day got fined for the way they left their apartment. The apartment complex tried to find them for their carpet when they had lived there more than 10 years. This is illegal and they eventually went back on that charge. However based on this I would guess that they have done this to more people than just that friend of mine. I'm hoping that the better Business bureau can help out anyone who has been charged falsely and refund them their money.
Business Response
Date: 07/10/2024
Dear **************,
In order to reply to your complaint, we would need to know more about your friend: their name and the name of the community. We strive to provide excellent customer service to our residents and we would like the opportunity to address their concerns.
Thank you.

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