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Average of 524 Customer Reviews
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Review fromPeter Z
Date: 07/19/2024
4 starsPeter Z
Date: 07/19/2024
Fast services. 2 days from *********, ** to *******. Cost was reasonable.
AutoStar Transport Express, LLC
Date: 07/22/2024
Hey *****! Thank you for your great review! It was a pleasure working with you and I am glad you were satisfied with our service. Customer satisfaction drives our business and is always our #1 goal. Thanks again for everything and for taking the time to leave us your opinion, we greatly appreciate it! If you, your family, or friends need a worry-free vehicle transport, don't hesitate to contact me directly @ ********************* or via email @ ************************************************************ All the best!Review fromGARY H
Date: 07/12/2024
5 starsGARY H
Date: 07/12/2024
They were great at pickup and delivered on the said day. Driver was professional and courteous. This was the first time that I have ever shipped a vehicle. Without a doubt I would use this company again. Thank you!****.AutoStar Transport Express, LLC
Date: 07/15/2024
Hi ****, thank you very much for the nice review and thank you for the opportunity to earn your business. Your satisfaction with our carrier is because the carriers we use must maintain a 95% customer service rating or better. If you or any family members or friends need our services in the future feel free to contact me: toll-free number ******************* / direct line ************ / email: ****************************************************************************Review fromAmru A
Date: 07/02/2024
5 starsAmru A
Date: 07/02/2024
They are easy to work with and worked to help accommodate my scheduleAutoStar Transport Express, LLC
Date: 07/03/2024
Hi Amru! Thank you for such a great review! I am happy that your transport experience was so great. It is always great to hear from my customers that all our efforts are both recognized and appreciated. Please feel free to refer us to friends and family. Should you ever need transport please contact me. ************ or ********************** or via email at ********************************************************************. Thank you and have a great dayReview fromAdam R
Date: 07/02/2024
3 starsAdam R
Date: 07/02/2024
I was told a driver was found and then I got an email saying a driver was being searched for. I called the salesman and he said the service team didnt notify me the driver was ineligible so they had to look again. Then when it shipped I was told at 12pm the day of delivery that it would arrive at 2pm. At 2:10 I called the driver and left a voicemail and texted but got no reply. At 2:30 I got a phone call from their dispatcher asking if it could be dropped off at 10pm that night. I planned my whole day around the delivery and couldnt be there when it arrived. The day after delivery the driver replied to my text asking for my order number. I had to inform them that they delivered the truck the night before. Overall, I found the whole experience stressful.AutoStar Transport Express, LLC
Date: 07/03/2024
We sincerely apologize for the confusion and inconvenience you faced throughout this process. We understand that being told a driver was found, only to later learn that a new search was necessary, was frustrating. Clear and consistent communication is essential, and its evident we fell short in this instance. We will address this internally to ensure that our service team provides timely and accurate updates in the future. Regarding the late notification and subsequent delivery timing issues, we deeply regret the disruption to your schedule. We are sorry that you had to adjust your day around these unforeseen changes. We are reviewing our dispatch and driver communication protocols to prevent such occurrences moving forward. We genuinely appreciate you bringing these matters to our attention. Your feedback is invaluable in helping us improve our services. Thank you for your patience and understanding. Best wishes.Review fromFelicia M
Date: 07/02/2024
5 starsFelicia M
Date: 07/02/2024
Quick, reliable transport from ********* to *****. We were pleased with the service and price.AutoStar Transport Express, LLC
Date: 07/03/2024
Hey *******! Thank you very much for the nice review and thank you for the opportunity to earn your business, your satisfaction with our carrier is because the carriers we use must maintain a 95% customer service rating or better. If you or any family members or friends need our services in the future feel free to contact me:toll-free number ******************* / direct line ************ / email: ******************************************************************************Review fromLorraine T
Date: 06/27/2024
5 starsLorraine T
Date: 06/27/2024
They delivered my car ahead of schedule. Very professional! Excellent service!AutoStar Transport Express, LLC
Date: 07/10/2024
Thank you ******** for providing feedback on your transport experience. Customer feedback drives our business. We thank you for shipping with us and spending the time to leave this valuable and helpful review. When you, your family or friends want a worry-free transport for your vehicle, please contact ******* at ****************** or by email at **************************************************************Review fromRohit S
Date: 06/27/2024
5 starsRohit S
Date: 06/27/2024
Great communication with an overall job well done! Will be a repeat customer for ************************* my car in the future!AutoStar Transport Express, LLC
Date: 07/03/2024
Thanks for the great review Rohit! Everything went smoothly when we had your vehicle picked up & delivered. It was picked up within your time frame & delivered to you quickly. If you or anyone you know would like to transport a vehicle please call, text, or email me. ****************************************************************************Review fromROBERT W
Date: 06/27/2024
1 starROBERT W
Date: 06/27/2024
STARTED PROCESS FOR TRANSPORTATION 10 DAYS AGO, QUOTED *******. OK GREAT. SO 7 DAYS LATER STILL NO DRIVER THEN DISPATCHER SAID FOR ETRA 300 I CAN EXPEDITE THAT YOU WILL HAVE A DRIVER WITHIN 24 HOURS. FINE LETS DO IT. NOW TODAY DAY 10 STILL NO DRIVER. I TOLD THE SENDER CONTACT THAT I WILL GO WITH A DIFFERENT TRANSPORTER.. MY ADVICE .......... DO RESEARCH FOR NOW THE *** WILL BE PICKED UP TOMARROW . THE WHOLE PROCESS WITH AUTOSTAR WAS AND SEEMED ALL ON THE UP AND UP BUTAutoStar Transport Express, LLC
Date: 07/11/2024
Thank you for sharing your experience with us ******. We're genuinely sorry to hear about the delays and frustrations you encountered during your transportation booking process.
At AutoStar Transport Express, we strive to provide timely and reliable service, and it's disappointing to learn that we fell short of your expectations. We understand the importance of having clear communication and accurate timelines when it comes to transporting vehicles, and we apologize for any inconvenience caused by the delays in assigning a driver to your shipment. Your feedback is incredibly valuable to us as it helps us improve our services. We apologize for the inconvenience caused and appreciate your understanding in this matter. According to our records, your vehicle has been delivered already. Thank you once again for bringing this to our attention. We hope to have the opportunity to serve you better in the future.Review fromTodd A
Date: 06/22/2024
3 starsTodd A
Date: 06/22/2024
*********************** was my scheduler or broker. He is Shady. He tried to get me to pay more than we originally agreed. I canceled my **** card because of his behavior. He called me back to increase the prepayment amount. If I hadnt canceled my **** card he would have just processed the extra money he requested. I found out the hauler only charges 400 dollars. I paid ************************* 195 up front. He quoted me 695 but said the price was an estimate until he could confirm the shipping details. Bottom line it should have cost 400 USD plus the charges for the scheduling. That means *********************** wanted 295 USD to schedule the transport which is ridiculous. I told *********************** I wasnt paying him more than 195 USD I already gave him. I asked ************************* to get he supervisor on the phone the last time I spoke to him. He said the supervisor wasnt available. I told him that truth fairness and honesty are not characteristics he showed and that I was going to tell his supervisor. I hope his supervisor gets a chance to read this. The hauler *** was great. He was very courteous and professional. But ************************* was trying to take me for every cent possible. The moral to the story is confirm how much you are paying for the schedulers service. I paid the hauler *** 525 USD.AutoStar Transport Express, LLC
Date: 06/25/2024
We thank the customer for the review and apologize that they feel that the price of our service was slightly elevated. We wish them well.Review fromgarth s
Date: 06/20/2024
5 starsgarth s
Date: 06/20/2024
I was pleased with the shipping of my ***** CR-V to PR. AutoStar kept me informed throughout the shipping from start to finish. My only complaint would be with the information they gave me about paying the "import tax" in ***********, through a collecting agency called Haciendo (SURI) which collects taxes for PR. They gave me step-by-step ideas, but the bottom line is...who wants to deal with the ****** I found a company called ********** Services" that for 65 dollars, handled the paperwork and paid my tax ; in one day, they emailed me the 2 papers that I needed to get my car from the shipper's lot, Tote. Especially if you don't speak Spanish like me, and you are importing a car to PR, use ********* Services located at "******************************" in ************. They do business out of a modest white trailer in the ******* parking lot in a corner of the lot. You can't miss it...they were very nice and extremely experienced at handling the task.AutoStar Transport Express, LLC
Date: 06/21/2024
Thanks *****, for taking the time to leave the review and recommendation. We provide the step-by-step instructions as a guide for our customers, in relation to tax payment. We dont have access to Customs, hence, why we cannot assist with that, but we do try to provide as much information as possible, with the little information Hacienda provides. That said, we really do appreciate your recommendation as this can help facilitating that part of the process for future customers. If you or anyone you know need assistance with a future transportation, please feel free to email me at **************************************************************************** or text at ************. Thanks!
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