Business Profile

Home Builders

Lennar Homes, LLC

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Complaints

This profile includes complaints for Lennar Homes, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

1,044 total complaints in the last 3 years.
277 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:01/25/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We purchased our home and closed on it 2/08/2024. We originally had large problems with the tile in the primary bedroom and could not move in for a month due to 10 tiles needing to be replaced. As the year progressed ALL tiles in upstairs of home began giving a sound of crunching as you walked on them. This happened with every tile except those originally replaced. Tile blames framer. Both tile and framer came out to replace two sets of 4 tiles each (8 in total). Tile and framer both agreed that it should not sound like crunching under the tile, however they could not figure out what went wrong during the installation to do that. They said I would have to complete another ticket to have any more work done. Another ticket was completed due to half of tile in primary bedroom still having crunching sound under tile, and all of the tile in the laundry room and second bathroom having the same sound. Both ***** **** Flooring and Lennar denied this claim. Although they could not find anything saying it is OK for tile to sound like this, they said since they could not find what was done wrong they would not fix anything else.
Business Response
Date: 01/29/2025
Thanks for taking the time to contact us. I'm sorry you're having a hard time with communication on our end. I opened a corporate case for you and notified our upper management team to review and reach out to you.
Customer Answer
Date: 02/04/2025

Complaint: 22856210

I am rejecting this response because:
Scheduled visit then I had to leave for a last minute work appointment so I was unable to attend. Manager stated he did not hear the crunching in the primary bathroom, however he did hear it in the laundry room.
Manager said even if he did hear it, this sound was normal and Lennar would not do anything about it. I requested some sort of literature from anywhere stating the sound of crunching was normal, considering my inspector and all literature online states it is not normal, it means the tile was laid incorrectly, and it needed to be replaced.
Manager also stated the collapsing grout that was repaired less than a month prior and collapsed again was also normal. Manager also stated cracking grout at transition and at the bathtub was normal. His advice was to stop stepping on the transition strip.
I sent videos to the manager of the very obvious sound, and his response was "That is so strange that it is making the noises now. I walked and bounced all over the floor in your master and it did not happen. I did it more than once"
I requested the manager return when I was at the home however he ignored my request. Manager sent email advising he was closing the complaint.
Sincerely,

***** ********
Business Response
Date: 02/11/2025
After our initial review and response the customer has contacted us again with additional information. Lennar leadership will make a site visit on 2/18 to review.
Customer Answer
Date: 02/11/2025

Complaint: 22856210

I am rejecting this response because:

I am not yet ready to accept this response until further review and work by Lennar on 2/18
Sincerely,

***** ********
Customer Answer
Date: 02/18/2025
***** ********* came to the house after sending him the attached video. ***** agreed that there was crunching sounds under the tile however said he would not do anything about it because per warranty they dont have to eliminate crunching. ***** agreed that the video I sent him should be looked into, and the supervisor from **************** said it was a very strange sound. ***** said that since that sound stopped after a week he would not explore it deeper.
***** stated he understood that VFS had been out here many times for subfloors issues, however since this complaint was about tile and not subfloor there was nothing he could do about that.
***** **** was there and said they would fix the grout that has already broken after replacing tiles just a month ago, however they would do nothing else.
Customer Answer
Date: 02/18/2025
***** ********* came to the house after sending him the attached video. ***** agreed that there was crunching sounds under the tile however said he would not do anything about it because per warranty they dont have to eliminate crunching. ***** agreed that the video I sent him should be looked into, and the supervisor from **************** said it was a very strange sound. ***** said that since that sound stopped after a week he would not explore it deeper.
***** stated he understood that VFS had been out here many times for subfloors issues, however since this complaint was about tile and not subfloor there was nothing he could do about that.
***** **** was there and said they would fix the grout that has already broken after replacing tiles just a month ago, however they would do nothing else.
Business Response
Date: 02/21/2025
Yes, unfortunately we did hear a slight noise in the Laundry room. We informed you this is something we can't guarantee will go away if we did a tile replacement on the area.
Customer Answer
Date: 02/21/2025

Complaint: 22856210

I am rejecting this response because:
Response is they heard a slight noise in laundry room.
On the last visit none of the 5-6 people that came even stepped into the laundry room. They all agreed there was crunching noises in the primary bathroom, and that the noise on the video was not normal, however since they did not know what the reason was they would no investigate further.
Sincerely,

***** ********
Customer Answer
Date: 02/28/2025
Grout repair done 2 weeks ago due to excessive movement has already failed. Unknown if tile or subfloor as Lance ********* refuses to investigate further.
Business Response
Date: 03/04/2025
Unfortunately, this is something we can't guarantee will go away if we did a tile replacement on the area.
Customer Answer
Date: 03/04/2025

Complaint: 22856210

I am rejecting this response because:

I have not simply asked for tile replacement, Ive asked for the issue to be inspected further and resolved.

Sincerely,

***** ********
Initial Complaint
Date:01/23/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had a leak in one of my drainage pipes within the time frame of warranty coverage so Lennar sent out someone to "fix" it. A year later (current) the EXACT leak happened again. This time i had to contact a plumber because Lennar wasn't going to fix the fix they initially did because it was no longer under warranty. They ended up having to rip up my floors, cut my walls, all because of water damage from before and this time around. The water damage from the first time was never acknowledged or treated so it left mold and mildew behind. i have spent months dealing with all of this including taking time off of work, and thousands of dollars out of pocket (that i don't have) to pay for something that should have been fixed the first time. after months of having contractors come in and redo my walls and relay my floors they have noticed that my foundation has issues now. My flooring isn't sticking due to drainage now. the slab is holding moisture and is keeping the flooring from sticking. I'm living in a home with my 2 children where the flooring isn't sticking and i cant pay for anything more because i'm out thousands of dollars for a fix what Lennar didn't fix initially. I have tried emailing since early December and have yet to get any type of response.
Business Response
Date: 01/27/2025
Thank you for taking the time to share your concern with us. We see on 12/2/2024 you submitted a case for plumbing repairs reimbursement that was completed by a 3rd party plumber at the laundry room drain. The ************* Representative ******** ******* explained that you never contacted Casa Mechanical Plumbing nor Lennar regarding the leak at the laundry room. Casa Mechanical Plumbing and Lennar were never not given an opportunity to inspect the leak even though you were over the 2 year limited warranty.
Customer Answer
Date: 01/29/2025

Complaint: 22850208

I am rejecting this response because: I never called Lennar or CASA back because i was told numerous times before that because it was out of the warranty time frame Lennar would not do anything about it. Being told that more then once was the reason i didn't call back.

Sincerely,

***** ******
Business Response
Date: 01/29/2025
Please advise when you were told you were out of warranty and by who so we can further investigate.
Initial Complaint
Date:01/23/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The last few days there has been cold weather conditions that are not usual in the state of *******, plus it has been raining. Today (1/22/2025) we woke up with water dripping from the wall where the window kitchen is at; you can see the back of the house from that window and there is no roof over it. I sent a request to Lennar to get it checked because we have had issues with some other stuff that was not right in the house since we bought it in March 2022. We had to have a wall redone, which was not even done right. We sent requests to fix the sprinkler system multiple times, and it was never fixed, other neighbors had the same issues. We had issues with the stairs being loose and they came to fix them, and we are having the same issues again. We received a call from them, and they informed us that they could not fix anything because we were out of the 2 yr warranty. When we did the walkthrough and we advised of all the issues that we saw and were told would be addressed, we were told that we had a 1yr mechanical warranty, a 2 yr electrical and plumbing warranty and a 10 yr structural warranty. Today I had to deal with an employee that told me that his manager said NO to any repairs because we were out of the 2 yr **** of their warranty. Mind you, this house is not even 3 yrs old, and we paid a huge amount of money to buy it. We have a leak due to structural issues that could create mold inside the house where I have allergy problems and have young kids. I am extremely upset that I had to talk to a person that would not even send someone to come and check what is going on. I do not feel safe in my own house; I feel like half of the back part of the house is going to break any time soon and I put my trust in a company that does not care about anyones safety.
Business Response
Date: 01/27/2025
Thank you for taking the time to share your concern with us. I'm sorry you aren't happy with how your items have been handled. I opened a corporate case and notified upper management to review further.
Initial Complaint
Date:01/22/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Purchased a new home from Lennar at *********** in **********, ** in July ********** Address is **************************************. House was built with improper drainage system in side lot where water doesn't get drain properly.We have submitted cases and contacted the builder 'Lennar Home' to fix the problem multiple times. They refuse to admit that it is builder's fault due to following reasons:1) To be considered drainage issue, there should be a standing water 48 hour after rain. However, when we sent photos to Lennar representative after 48 hours and no action was taken.2) Every house is designed with different drain system, It is just the way my house's drain system is designed. 3) Not all water is supposed to drain towards the street. *Even though their drain system blueprint points out that water should be drained to street, Builder claims that is not necessarily true. This is unfair because this drain issue only happens on one side of our lot where grading wasn't done properly. New sod and soil was added to help the drain of water but it did not work. Builder doesn't own up to the issue by stating warranty statement which was written in favor of them. We are extremely disappointed with how Lennar treat their customers and we regret buying this house from Lennar. We spend 420K on this house and now because of this bad design, we have this never ending issue that will cause us thousands to fix because Lennar did such a horrible job in the first place.
Business Response
Date: 01/27/2025
Thank you for taking the time to share your concern with us. I'm sorry you aren't happy with the response you received on your drainage concern. I opened a corporate case for you and notified upper management to review the situation further.
Customer Answer
Date: 02/03/2025

Complaint: 22845936

I am rejecting this response because: The issue has not been corrected. Business hasn't reached out to us regarding this issue.

Sincerely,

Yonggyu Yeon
Business Response
Date: 02/11/2025
Thank you for speaking with our ************* Representative. Our Vice President of Customer Experience has been in communication with him as well to ensure we are reviewing your concern fully. We reviewed your drainage concern and found there was no standing water after 48 hours following a normal rain event. Additionally, the ************* Representative supplied you with the plot plan. Our Representative did offer to play sod on the bare area of concern, but I understand you denied that. We ask that you keep an eye on the drainage during the spring time and please submit a ticket if you do see standing water for more than 48 hours following a rain event.
Customer Answer
Date: 02/12/2025

Complaint: 22845936

I am rejecting this response because:
1) Lennar laid new sod to solve the issue in 2024 when we first submitted a case. It did not fix the issue.
Lennar customer ***resentative told us if laying new sod doesn't fix the issue, they will install french drain.
That is why we let them try fixing the issue by laying new sod which didn't work.
They acknowledged the issue that is why they laid new sod. Now they don't want to follow up on the issue.
2) Speaking of standing water after 48 hours, We sent photos of standing water after it rained to *******, customer **** but he didn't ***lied or came out to check.
3) Looking at the photo attached, arrows are pointing towards street so if grading was done properly water should drain to streets. However damaged area is sitting low so water is draining properly unlike other areas around my property.
Lennar is the one refusing to fix this issue by restating 'no standing water 48hours after the rain' when they don't come out everytime when it rains.
We did not reject the offer. Lennar *** told us it is not a good time to lay new sods due to weather and didn't guarantee it will fix the issue. That is why we weren't sure about laying another sod.
If we hire outside surveying company to assess the grading and if it turns out to be defect, would Lennar take an action and install drain system?
Sincerely,

Yonggyu Yeon
Initial Complaint
Date:01/22/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I put a down payment for a new home and was told I was prequalified for the loan. I had the electric and water put in my name and the day before closing Lennars mortgage *** told me to not go to closing. Then he said he couldnt get me a loan and they were keeping my $5,000 deposit. He said no use to sue because they have big attorneys.
Business Response
Date: 01/27/2025
Thank you for taking the time to share your feedback with us. I'm sorry you experienced issues with your sales experience. I opened a corporate case for you and notified upper management to review the situation in greater detail. I'll have more information to share shortly.
Customer Answer
Date: 02/07/2025

Complaint: 22845709

I am rejecting this response because: nothing has happened to return my money.

Sincerely,

**** *******
Business Response
Date: 02/11/2025
This customer needed to obtain employment to qualify for financing. We released her from a purchase agreement, and let her write a Purchase Agreement on another homesite once she claimed she did receive a job offer. She did not provide the requested documentation and did not start the job. We offered to refund her deposit if she provided documentation stating that she did not have the job. No additional documentation was provided to us.
Initial Complaint
Date:01/21/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
:Complaint Against: Lennar Builders Property Address: **************************************** Subject: Foundation and Leak Issues Complaint Details:Dear BBB,I am writing to formally file a complaint against Lennar Builders concerning ongoing foundation and leak issues in my home located at ****************************************. My home was built by Lennar, and I have encountered significant problems with its foundation and leakage that have not been adequately addressed.Description of ********************* of my home appears to have significant structural issues, causing visible cracks and movement that seem to worsen over time.Additionally, I have experienced persistent leaks in multiple areas of the home, including the roof and basement, leading to water damage and concerns for the structural integrity of the property.Despite reporting these issues to Lennars customer service and requesting assistance, the company has failed to take effective action to repair or resolve the problems.I have followed the appropriate channels for reporting these issues but have not received a satisfactory resolution. The lack of proper communication and repair work from Lennar has resulted in considerable inconvenience and potential long-term damage to my home.Desired Resolution:I request that Lennar Builders take immediate action to:1.Send a qualified professional to assess and repair the foundation issues.2.Fix the roof and any other sources of leakage.3.Provide compensation for any damages that have occurred due to these unresolved issues.4.Ensure that the necessary repairs are completed in a timely manner to prevent further damage to the home.I hope that BBB can assist in resolving this matter promptly. I am available for further discussions or to provide additional documentation and photographs if necessary.Sincerely,***** ******** 240-84880221 **************************************
Business Response
Date: 01/27/2025
Thank you for taking the time to share your feedback with us. I opened a corporate case for you and notified upper management to review further.
Initial Complaint
Date:01/21/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased my home and October 2023 for over $275,000. During my walk-through, I let the Lennar team know that I felt that the counter was uneven and needed to be ***aired. They told me that this had been done and that I would not have to worry about any issues in December 2024 I reached out to my customer service *** ****** to let her know that my countertop that connects to my stove had become completely unglued and has a gap large enough to fit a quarter between the seams, she responded with its not under warranty. She then came to my home & expressed something not right and I can see that its crooked on top of it being crooked. The counter is not even on the edge. Youll see the photos the different variances of length on the edge of the countertop that faces my living room. My dishwasher also does not close properly and the edge of it will hit the cabinet because the dishwasher isnt in a straight area. I would like for Lennar to come and fix the wall and structure that holds my countertop so that it is even and my appliances can sit flesh in the spaces that are designed for them. I would also like my countertop to be ***aired and not just glued down because it is crooked and the issue will persist the space between the conjoining countertop pieces will continue to grow and become unglued overtime just as it has done now, the Lennar *** has the countertop company connect with me and after explaining things to her about the countertop and whats wrong with it the countertop company also agreed that just gluing it down will not solve the problem and it will continue to become unglued. ****** came To assess the damage, she also said something is not right, and Im going to send these over to my manager for further instruction. She then contacted me the following day and said, her manager, *****, advised to just glue it down rather than fix the problem. Ive not heard from the Lennar customer service *** or the countertop company
Business Response
Date: 01/27/2025
Thank you for taking the time to share your feedback with us. I'm sorry you haven't heard back from the team. I opened a corporate case for you and notified upper management to review further and assist.
Customer Answer
Date: 01/29/2025

Complaint: 22841126

I am rejecting this response because: although a corporate case has been opened. The counter is still not replaced or repaired. We have been in communication and I appreciate your efforts as that is Im sure the only reason ***** has come to my home for photos. I am still in the waiting phase to see whats going to happen next pertaining to the wall and crookedness.

Once this is rectified I will close this BBB case.

Sincerely,

***** ********
Customer Answer
Date: 02/06/2025
I had ***** come to my home on multiple occasions and tell me he got approved to let the countertop people come out. I asked ***** is they would be repairing this and he said they would come out and reseal this. Resealing is not going it fix the issue that the countertop is crooked that lines up with the piece that is currently detached. Since then, Jan 31, I havent heard anything.
Business Response
Date: 02/14/2025
On February 13th, there was a re-evaluation inspection completed. On February 14th, our ******************* Representative reached out to the Homeowner requesting work dates. We look forward to completing any agreed upon work.
Initial Complaint
Date:01/20/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This is just some of the issues in 6 MONTHS -Garage door issues, one of the doors would go up, had no clue what was going on. We would get up in the morning and the door would be open. Lennar came out and said its a lose wire. The garage came down on my car as I was backing out. I had to call the garage door company to come out at night to help get the door up. Because We could not get it to move. The tech that came out asked if we were putting the door down. I informed him we did not touch the door. I had a family member over and she said the door was up when she pulled in the driveway it was about 10 minutes ******** said the one of two things happened the system malfunction or someone garage remote was programed to mine. The door panel did get replaced and painted however the panel did not get painted fully. So, when the door opens you can see white at the edges. They dont paint the panel full due to it sticking to the trim. Seriously. I have damaged my car, and Lennar is not taking responsibility for the damage. ( Reimbursement damages and Gas and my time to get the bid)The local office or vendor are refusing to pay for the damages. Sliding Door that was moving in the sand store. The vendor FORGOT a few screws to secure it on the frame. Electrical issues Den light flicker, the next gen ******* fried my sons bed frame motor, and his light started to go on and off. Lennar sent out the electrician to him to tell me in the mail panel we had a lot of loose wire behind the brakers. (Fire Hazard).
Customer Answer
Date: 01/20/2025
Photos have been sent to AZ office
Business Response
Date: 01/24/2025
I'm sorry you experienced poor repairs and issues with your home. I opened a corporate case for you and notified our upper management team to look into this and ensure all your issues get properly addressed.
Customer Answer
Date: 01/24/2025

Complaint: 22835993

I am rejecting this response because:
Lennar *** call and and need more time get more information.
At this time no resolution has been made
Sincerely,

**** *****
Customer Answer
Date: 02/04/2025
Lennar need time to look into this. It's been over a week and no response back.
Business Response
Date: 02/11/2025
The garage door company completed an inspection and found that this did not result from a faulty garage door. Lennar did replace the damaged garage door panel as a courtesy but denied to compensate for any car damage. Other items in the home were completed as well. Should you have additional items you'd like us to review, please be sure to submit a warranty request through our website.
Customer Answer
Date: 02/12/2025

Complaint: 22835993

I am rejecting this response because:
A garage door just does not come down all on its own. The door did malfunction.
Tech even said there was an issue.Ether a programing issue or a unit issue.
This is 100% unexpectable. What inspection was done. **** did not claim a latter to look at the unit. He only looked at the door and the damaged and reprogramed the remotes.
NO inspection was done by **********.

Sincerely,

**** *****
Initial Complaint
Date:01/19/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I moved into a new construction home in may of 2024. Since I moved in I hear a noise coming from the roof/ attic that keeps me up at night and is very disturbing. I submitted a complaint with Lennar homes several times and they have not taken any action. I have a warranty on the home and they are responsible for fixing any issues. I am reaching out to BBB to get this issue resolved before my warranty expires.
Business Response
Date: 01/23/2025
Thank you for reaching out to us. I do see you submitted a case where this concern was listed. Our team reviewed the concern and found the noise is being caused by wind driven rain. I'll have our manager review this further to determine if there is possibly an alternate cause for the noise.
Initial Complaint
Date:01/18/2025
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was informed multiple times by the leasing agent that I could apply for the unit using the offer letter from my new job, which I will be starting on January 13, 2025. I also made it clear to the leasing agent that my current income does not meet the requirement of three times the rent. Despite this, I was assured that my offer letter, reflecting an income that meets the requirement, would suffice for the application.Upon applying, I was asked to provide additional documentation, including bank statements, alongside my offer letter. Subsequently, I was informed that my application was denied because "Approve Shield," the third-party verification company, could not independently verify the offer letter. I was informed by my Job that they never received any calls. I asked the leasing agent, how could they "independently verify" an offer letter without contacting my employer who created the offer letter, and they advised me to reach out to approve shield directly. This lack of clarity and apparent failure to conduct due diligence raises concerns about the transparency and fairness of the application process.When I contacted Approve Shield as directed, I was informed that my application was denied due to insufficient funds. I clarified that this conclusion could only have been reached if they had went by my current income, which I had already disclosed would not meet the requirements. If they had assessed my future income as outlined in the offer letter, I would have qualified. Approve Shield did not respond further.additionally, I was told that the $100 application fee is non-refundable but that the $450 administrative fee would be refunded within 3045 days from November 21, 2024, the date my application was denied. It is now January 17, 2025, and I have yet to receive the refund after asking for tracking and updates multiple times. ******** Code *********, there is a cap on the application fees. the maximum application fee for an apartment rental is $50.
Customer Answer
Date: 01/21/2025
The apartment complex is called *************** Homes. ***************************************************************************. is the one you have on file for my complaint the same?
Business Response
Date: 01/27/2025
Thank you for taking the time to contact us. Please provide me with the full address of the location you were trying to lease.
Customer Answer
Date: 01/29/2025
Thee address is:
Lumen Apartment Homes
Address: ***************************************
Customer Answer
Date: 01/31/2025

Date Sent: 1/29/2025 6:14:12 PM
Thee address is:

Lumen Apartment Homes

Address: ***************************************
Business Response
Date: 02/11/2025
Our team forwarded this to Quarterra and their ****************** Manager since this is not Lennar single family.

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Lennar Homes, LLC is NOT a BBB Accredited Business.