Complaints

This profile includes complaints for Lennar Homes, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Lennar Homes, LLC

  700 NW 107th Ave Miami, FL 33172-3161

• 

  Lennar Homes, LLC

  730 NW 107th Ave STE 300 Miami, FL 33172-3104

• 

  Lennar Homes, LLC

  18824 Noble Caspian Dr Lutz, FL 33548

• 

  Lennar Homes, LLC

  3030 N Rocky Point Dr W Ste 350 Rocky Point, FL 33607-5902

• 

  Lennar Homes, LLC

  6209 English Hollow Rd Tampa, FL 33647-5136

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/11/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I put a $10,000 deposit down on a new home that was being built. The house was slated to be complete in march/April timeframe. In middle of January I found out my company was doing a big layoff and I was impacted so I withdrew my loan application and asked for deposit back. I sent all the HR paperwork in to Lennar and have emailed several times with no response from their area sales manager. Its been almost a month with no response from Lennar.

  Business Response

  Date: 02/14/2025

  Thank you for taking the time to share your concern with us. I opened a corporate case for you and notified upper management to review and reach out. I will also provide you with an update once I receive more information.

• Initial Complaint

  Date:02/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have submitted a complaint to Lennar due to poor workmanship in regards to the tile throughout our home. Multiple hollow tiles, disintegrating grout throughout the floor tile and within the showers. I tried to work with ***** *******, he came into our home in October of 2024 and confirmed that the tile workmanship was bad and that indeed the grout was soft and disintegrating due to incorrect grout mixture and application. We have this on video since we have a camera mounted in our kitchen. We had tile inspectors come into our home, hired by Lennar, in November of 2024, who again confirmed that the tile installation was bad and failing due to poor workmanship. We waited for Lennar to let us know when they would schedule the replacement. Instead we received an email stating that they would not replace it, but as a good will gesture, give us $11,000.00 towards the issue. This email came from both ***** ******* and ***** ******. When I requested quotes to fix these issues, the cost was over $45,000.00. Is this really how Lennar stands behind the integrity of their work? I would like to work with Lennar to resolve this issue due to poor workmanship. $11,000.00 will not cover up this issue. Please do the right thing and fix the issue.

  Business Response

  Date: 02/11/2025

  Thank you for taking the time to share your concern with us and I'm sorry you're experiencing this. I opened a corporate case and notified upper management to review and reach out to you directly. If I have additional information, I will share it here as well.

  Customer Answer

  Date: 02/11/2025

   
  Complaint: 22924838
  
  I am rejecting this response because: they have not provided a satisfactory resolution to this issue.  
  

  if we need to supply quotes to fix this issue, please let us know.  

  
  Sincerely,
  
  ******** *******

  Customer Answer

  Date: 02/12/2025

  I have not had anyone from a corporate level reach out to me.  I do have several emails from Lennar representatives as well as text messages trying to force us to take a buyout that amounts to only a 1/4 of what it will cost if we choose to take on the repairs ourselves.  All we ask is that either Lennar fixes all the current tile and grout issues due to poor workmanship or they provide us with a reasonable and realistic settlement to allow us to take on the liability of over seeing the repair work with contractors we hire.

  Customer Answer

  Date: 02/12/2025

  Pictures of the pitting in our floor grout due to the grout dissolving.

  Business Response

  Date: 02/18/2025

  Our VP of Customer Experience reached out to you via email on February 14th with our response to your concern. Should you have additional information to provide, please respond back to her with that. Ultimately, our position stands with the information provided to you within that email.

• Initial Complaint

  Date:02/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a new construction house from Lennar in 2020. About two years ago I noticed issues with my tile flooring cracking. They came out and brushed me off telling me it was normal settlement cracks and couldnt do anything for me. This past August one of the rooms in my house, the flooring started popping up and I reached out to Lennar again and they at first brushed me off again, but then I discovered from doing some research that the flooring they used was recalled from the manufacturer. Lennar finally gave me a low ball offer to replace the flooring but it was far short of what it would cost to replace. They told me if the price was a concern that they would give me a number to a contractor that could do it for my settlement price. I reached out to there contractor and it was way higher than what Lennar said it would be. Lennar told me they would reach out to the contractor and get back to me. Now they are avoiding me. They are basically forcing me to file a lawsuit against them, when all I asked for was a fair and reasonable settlement to take care of the damage.

  Business Response

  Date: 02/11/2025

  Thank you for taking the time to share your feedback with us and I'm sorry you're experiencing issues with your floor. I opened a corporate case and notified upper management to review the situation further. They will reach out to you directly.

  Customer Answer

  Date: 02/13/2025

   
  Complaint: 22921240
  
  I am rejecting this response because:
  Nobody has contacted me from Lennar.
  Sincerely,
  
  ******* *******

  Business Response

  Date: 02/18/2025

  We appreciate the opportunity to address Mr. ******** concerns. Our team has been actively working toward a fair resolution and, as of today, has provided a second option for the homeowners review.
  We remain committed to open communication and a satisfactory outcome. Please let us know if further details are needed.

  Customer Answer

  Date: 02/19/2025

   
  Complaint: 22921240
  
  I am rejecting this response because:
  The new option provided is based on an unfurnished/ unoccupied home. The home is obviously occupied and furnished.  It also does not include my two additional rooms that were affected or cleaning services that will be needed. Bottom line, this is due to Lennar installing tiles that were defective.
  Sincerely,
  
  ******* *******

• Initial Complaint

  Date:02/10/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a Lennar home at ********************************************************************, which is scheduled to be completed and closed in June 2025. Today, we visited the site to check the construction progress and discovered a hole in the foundation. This raises serious concerns about the quality of Lennar homes.I have already sent a picture of the issue to my realtor. We request that Lennar conduct a thorough inspection and redo the entire foundation. Otherwise, we will NOT proceed with the purchase and will require a full refund of our deposit ($10k), as well as compensation for the time we have invested in this process.

  Business Response

  Date: 02/11/2025

  Thank you for taking the time to share your concern with us so we can address it properly. I opened a corporate case for you and notified upper management to review the situation and speak with you about it.

  Customer Answer

  Date: 02/11/2025

   
  Complaint: 22920198
  
  I am rejecting this response because: I have not received any response from management yet.
  
  Sincerely,
  
  ***** ******

  Customer Answer

  Date: 02/19/2025

  I received a text message from ***** *******, stating that they could cancel the contract. I replied, 'NO,' as I do not want to cancel the contract at this moment. I have already painted and repaired my current house for sale, so Im not going to cancel the contract. She mentioned that she could transfer me to another house, and I asked if it had the same floor plan and 5 bedrooms. She also stated that Lennar does not extend the warranty for the foundation. I told her that was fine, but I am willing to keep the house (******************) if I receive credit from Lennar due to the foundation issue. I would like a Lennar manager to contact me at ******************** or call me at ************.
  

  Business Response

  Date: 02/20/2025

  The engineer has been sent to the home to perform an on-site inspection of the foundation. At ***********, the engineer found no concern that the spalling would adversely affect the performance of the foundation, but did recommend a repair of the area to protect the exposed rebar. 

  Attached is the engineer's letter.

  
  

  Customer Answer

  Date: 02/20/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:02/08/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bathtub on the second floor keeps getting sewage backflow.Contacted three different plumbers and even checked through neighbors plumbing. They found no issue and suggest getting with the builder, in this case Lennar, to provide plans on how the plumbing might be set up. The intention is to resolve the back flooding issue.Back flooding occurs even when we don't use any water or sewage.What we are looking is the following:1. Release the building plans 2. Compensate money spent on pulling permits and plumbers Lennar denied the permit after we have spent $388 to have this released to us. In addition, Lennar has become unresponsive.The address is ************************************************************************** This is part of Lennar at Innovation in the *********The people working on this from Lennar is ****** ***** is and ***** ****.This has been an ongoing issue for over a year and is impacting the quality of life of a customer who has purchased and now live in this home.

  Business Response

  Date: 02/11/2025

  Thank you for taking the time to share your feedback with us and I'm sorry you're experiencing issues with your bathtub. I opened a corporate case for you and notified upper management to review the situation further. Once I have more information, I will be able to share it with you here.

  Customer Answer

  Date: 03/01/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** **********

• Initial Complaint

  Date:02/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a brand new home from Lennar (Woodlore Estates) in ************, **, on November 23, 2021. About two months after I moved in, I had a slow clog in the master bedroom toilet on the second floor that resulted in an overflow of wastewater up the drain of my laundry room (second floor), which leaked through the kitchen ceiling on the first floor. Lennar fixed it and said that there must have been some construction debris leftover in the pipes. About a year later, the same exact thing happened to me. This time Lennar said that I must have thrown wipes down my toilet, which I did not do, nor do I have a reason to do so since I have a bidet in my master bathroom. I had to go through my insurance, and Lennar paid for some of the repair. Now, in December of 2024, it happened for the third time, causing more damage. I had just switched homeowners' insurance and increased my deductible. The same exact issues happened to my neighbor across the street - it happened to them three times too, so they finally called a plumber, who identified the issue as a design flaw in Lennar's plumbing. So, I used the same plumber to fix my issue so that this will not happen again, and contacted Lennar to make me whole and pay my out-of-pocket expenses that the insurance would not cover.A Lennar representative stated that there was nothing that Lennar could do since it was now out of warranty (even though I had this problem from the beginning). I'm reaching out to you in the hopes that you can help hold Lennar (the builder) accountable for their mistake that has resulted in a lot of personal and financial stress for me. I have pictures, records, a written statement from the plumber who finally addressed the issue, calling it a design flaw.I hope to hear from you soon. Thank you for your time and consideration.

  Business Response

  Date: 02/11/2025

  Thank you for taking the time to share your concern with us. I opened a corporate case and notified upper management to review the situation further. I will provide additional information once it becomes available to me.

  Customer Answer

  Date: 02/11/2025

   
  Complaint: 22907034
  
  I am rejecting this response because I do not want to close this case yet. Would like to have more details around the investigation Lennar is initiating along with a timeline toward resolution.  

  
  Sincerely,
  
  ******* *******

  Business Response

  Date: 02/14/2025

  
  On January 6, 2022 Ms. ******* submitted a ticket due to a water leak caused by a backup in her laundry room drain. Lennar's ************* Coordinator, ***** *******, went to inspect the leak/backup. After inspection she scheduled the plumber to come, open the ceiling, and determine where the leak/backup is coming from. After some time testing the drain lines, running water and flushing toilets they were not able to replicate the leak/backup. ***** did express the importance of not flushing anything other than toilet paper down her toilet. However, the homeowner insisted that nothing, but toilet paper was flushed down. ***** then had the drywall repaired and had ServPro come out to disinfect and clean the laundry room. All trades were completed with their work by 1/13/22.
  
  Fast forward to March 11, 2023, when Ms. ******* submitted another ticket due to her laundry room drain being backed up again with waste and water leaking. **** ******, Lennar ************* Coordinator, received the ticket. On 3/13/23 **** went with the plumber to open the ceiling to inspect the pipes in the ceiling. They did not see any active leaks and put a level to the pipes to ensure they were pitched correctly for proper drainage. They did determine the pipes were pitched correctly per code. After determining everything was set per code the drywall was then repaired, and paint touchups were made. **** expressed to the homeowner the importance of not flushing any foreign objects down her toilet as they tend to not drain properly, and backups will then occur. **** noticed a package of wet wipes on top of her toilet tank in the master bathroom (see pictures). When inspecting the backed-up drain, and the waste that came out of it, their appeared to be foreign objects that were not toilet paper that appeared. This is what prompted **** to discuss what was being flushed down the toilet with the homeowner. As a courtesy the area manager and customer care representative replaced the can lights that were affected from the backup. The ticket was then closed out.
  
  On January 13th, 2025 Ms. ******* put through a third ticket pertaining to the backup she experienced. This ticket was assigned to customer care coordinator **** *****, the ticket was not to inspect or get any work done. She was looking to recoup the expenses that her insurance did not cover. She had already hired a plumber, paint and drywall crew to make the necessary repairs. When I went to inspect the home, the paint crew Ms. ******* hired had her entire kitchen taped off due to them doing paint work. I ensured there was no active leak or backup, Ms. ******* was then informed that I would discuss this matter with a manger to see if Lennar would do anything about the funds she was wanting to be reimbursed for. After speaking with management, Ms. ******* was informed that Lennar would not be reimbursing her for the work she had done on her house. It was explained that the pipes were previously deemed having the correct pitch and that there were no pipes actively leaking. It was also explained that due to the homeowner not submitting a ticket when the issue arose, and hiring her own contractors, the homeowner did not give Lennar the opportunity to inspect the issue and take action to resolve any active issues with her drain lines.
  
  In conclusion, it was determined all drain lines were pitched correctly per code, there were no active water leaks coming from the pipes and there were signs of foreign objects being flushed down the toilet.

  Customer Answer

  Date: 02/14/2025

  Complaint No. 22907034:

  I am rejecting this response because:

  It is ridiculous that Lennar says I would put foreign objects that could cause this issue. By the way, I was the one that provided them with the picture they shared since I was the one that had to clean this because Lennar couldnt come out when it happened and I was not going to leave waste water in my laundry room floor. I took the picture so they could see that it was just paper and waste. Why would I want to go through this again and have my ceilings and walls opened. Yes, there were wipes and there is a garbage can where these wipes get thrown out to.  I also have a bidet with temperature controlled water and an air dryer.  Since this happened for a third time, I called the plumber that my neighbor used, who had the same exact issue happen to them three times as well, since the plumber was able to identify the root cause, which they said was caused by Lennars piping design flaw.  My neighbor stated that after their plumber fixed the piping, they have not had any issues.  So, yes, I used this plumber, and not Lennars because after happening for a third time, Lennar was obviously not fixing the root cause and Ill be darned if Im going to go through this again!  Attached you will find one of the bills that my insurance would not cover where my plumber, who fixed this, states that it was caused by a builder design flaw.  The fact that this happened to me and also to my neighbor across the street is not a coincidence and obviously the builders fault.  Therefore, Im asking Lennar to do the right thing and refund my out of pocket expenses.  

  
  Sincerely,
  
  ******* *******

  Customer Answer

  Date: 02/14/2025

  Ive attached receipt from plumber that fixed the issue and stated it was a design flaw. 

  Customer Answer

  Date: 02/14/2025

  I just received a notification from BBB stating that they closed this case. I ask BBB to please read my response to Lennars latest statement and re-open this case. I also subsequently sent a picture of my plumbers receipt where they state that the root cause was Lennars piping design flaw.  
  

  Thanks for your consideration. 

  Business Response

  Date: 02/25/2025

  The homeowner initially reported a backed-up pipe, which led to water damage on the drywall. Our plumber was unable to recreate the issue. We monitored the situation for some time before repairing the damaged areas.
  1 year and 1 month later, the homeowner reported a clogged toilet line. Upon inspection, our plumber found non-flushable wipes in the system, which caused the blockage. A video inspection confirmed no defects in the plumbing.
  2 years later, the homeowner experienced another blockage in the same pipe but opted to hire a private plumber to reroute the line at their own expense.
  Per warranty terms, clogged pipes are not covered, and any work performed by non-contracted parties voids the warranty. The homeowner has been advised multiple times that non-flushable wipes should not be disposed of in the toilet, as they will cause blockages.

  Customer Answer

  Date: 02/25/2025

   
  Complaint: 22907034
  
  I am rejecting this response because:
  
  Lennar keeps insisting that I used wipes.  I sent Lennar the pictures since I had to clean it up and wanted them to see that it was toilet paper and not wipes (refer to attached for some pictures).  The reason I used another plumber because after this happened for the third time, it was obvious that Lennar did not fix the issue so I had no confidence that they would do anything different.  The issue stems from Lennars plumbing design flaw that results in waste water coming up through my second floor laundry drain vs. coming up through the toilet itself (path of least resistance) or through the lowest point. Now the plumber I hired fixed it by redesigning the piping so it will never go up my laundry room drain and so it will be going through the lowest point which is directed to the wider piping. The path provides less curves, which were present in the original Lennar piping and are conducive to creating slow clogs as a result. 
  
  
  The fact that the same thing happened to my neighbor across the street and did not stop until he hired a plumber that redesigned the plumbing is no coincidence.  
  
  
  Im hopeful that Lennar will do the right thing and compensate me for my out of pocket expenses since this issue happened as a result of their design flaw through no fault of mine. 
  
  
  Thanks for your time.
  

  Sincerely,

  ******* *******

  Please note that I was unable to upload the photos. Please advise how I can send these. 

  Business Response

  Date: 03/04/2025

  The homeowner initially reported a backed-up pipe, which led to water damage on the drywall. Our plumber was unable to recreate the issue. We monitored the situation for some time before repairing the damaged areas.
  1 year and 1 month later, the homeowner reported a clogged toilet line. Upon inspection, our plumber found non-flushable wipes in the system, which caused the blockage. A video inspection confirmed no defects in the plumbing.
  2 years later, the homeowner experienced another blockage in the same pipe but opted to hire a private plumber to reroute the line at their own expense.

  Per warranty terms, clogged pipes are not covered, and any work performed by non-contracted parties voids the warranty. The homeowner has been advised multiple times that non-flushable wipes should not be disposed of in the toilet, as they will cause blockages.

  Customer Answer

  Date: 03/04/2025

   
  
  I am rejecting this response because:
  
  Complaint: 22907034
  
  I am rejecting this response because:
  Lennar repeated the same statement from before. Once again, Lennar could not have confirmed that wipes created the slow clog because they did not find any evidence to that effect. I was the one that send them the pictures and cleaned up the waste and can confirm that there were no wipes in the waste. Lennar did nothing to fix the issue the two times the waste water went up through my second floor laundry room and through my kitchen ceiling so when it happened the third time I did get a plumber who fixed the issue and confirmed that this was a plumbing design issue on the part of the builder. As I previously mentioned, the same waste water issues and subsequent damage caused have happened to others in my neighborhood and it is time for Lennar to be held accountable for their poor design that has caused extreme stress and a lot of expense. 
  
  Sincerely,
  
  ******* *******

• Initial Complaint

  Date:02/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Since we moved into our house 4 years ago we've had water running down the street next to our house and pooling into a muddy mess in our cul de sac for most of the year when it's warm out. There have been tadpoles in it and it looks terrible. I definitely think it effects home value and has been a concern for people looking at houses for sale on this street. The *** makes sure everything else is annoyingly perfect looking so this really is a contrast to the rest of the street. Lennar is aware of this issue...we've all talked to them about it and they refuse to do anything.

  Business Response

  Date: 02/11/2025

  Thank you for your message and for sharing your concern with us. We're aware there may be multiple homeowners with this same concern on that street. I opened a corporate case for you and notified upper management to review. 

• Initial Complaint

  Date:02/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  During thanksgiving holidays we started our outdoor fireplace for the 2nd time, and it stopped working while we were using it that night. I have been trying to get hold of Lennar and the manufacturer but to no avail. Finally Lennar called me and said it is only 2 year warranty. But I bought this house brand new June 2022. So it is just over 2.5 years old home. I did not finish my backyard so did not use the outdoor fireplace up until this winter. I would like Lennar to fix my fireplace with no charge.

  Business Response

  Date: 02/11/2025

  Thank you for taking the time to share your concern with us. I'm sorry you're having trouble with your fireplace. I opened a corporate case for you and notified upper management to review the situation. I will provide additional information once it becomes available to me.

• Initial Complaint

  Date:01/30/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our street floods nearly every time it rains because of improper drainage/site planning by the builder, Lenar.

  Business Response

  Date: 02/10/2025

  Thank you for reaching out and notifying us of your concern. I opened a corporate case and shared this information with upper management to review. I will provide you with more information as it becomes available to me.

• Initial Complaint

  Date:01/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Lennar Homes is completely aware of a groundwater drainage issue that they have admitted fault for and have agreed to fix, since we purchased a new-build home at ********************************* and moved in August 2020. Their area manager, **** **********, previous property manager ***** *******, and attorney ***** ******* have admitted that this is something that they did not account for during neighborhood development and are responsible for. During and after periods of rain, groundwater pumps out from a natural ledge and flows around our cul de sac to a storm drain. This water continues to flow for weeks to months after the rain has stopped. This constant body of water was not accounted for on the documentation submitted to the City of ****** for permitting. Also, it grows algae and fungus, is a breeding ground for insects and tadpoles, is unsanitary and unsightly, is dangerous for children, adults, and pets, and was not disclosed when the homes were purchased. Lennar seemed about to finally resolve this problem in Jan 2024, but have cut off communication with the ********* members and property manager tasked with getting this project completed. The *** and the property manager have exhaustively attempted to re-engage our contacts within Lennar. ***** ******* has responded occasionally, but we have gotten no response from Lennar in over a year. The residents and HOA simply would like Lennar Homes to complete the repair that they have admitted fault for and have agreed to fix. This portal does not allow video uploads, but I do have some videos if needed. Our property manager, *** ****** of **********, also has email threads documenting Lennar's admission and agreement to repair.

  Business Response

  Date: 01/29/2025

  Thank you for taking the time to contact us. I'm sorry you're experience communications issues from our end. I opened a corporate case and notified upper management to review and reach out directly.

  Customer Answer

  Date: 02/07/2025

   
  Complaint: 22867350
  
  I am rejecting this response because: Lennar initiated contact with our property manager, *** ***** of **********, but that was it. They are supposed to continue communication with us to fulfill their agreement, but they have not, per their usually behavior. *** sent them the bids that they had previously agreed and has heard nothing in return in a week. This has been the issue the whole time. They say they are doing things, and do nothing. To anyone who can help: thank you in advance!
  
  Sincerely,
  
  ***** ********

  Business Response

  Date: 02/21/2025

  The attorney sent an updated settlement agreement Thursday morning and is awaiting a response from Mr. ***** and the ****

  Customer Answer

  Date: 03/10/2025

  Lennar has once again established contact with us to satisfy this complaint. Then, they do not respond or talk with us. *** ****** of RealManage is our property manager and emails/ calls at least two times every week with little to no response from Lennar and no next steps.

  This issue is still quite active and unresolved. Open communication to get a resolution is all we are asking for.

  ***** ********

  Resident and ****** *** Board member

  Business Response

  Date: 03/21/2025

  Conversations between our counsel team and the HOA's Property manager are ongoing. There is no update to provide at this time.

  Customer Answer

  Date: 03/28/2025

  
  Complaint: 22867350
  
  I am rejecting this response because:

  Lennar's response :
  "Conversations between our counsel team and the HOA's Property manager are ongoing. There is no update to provide at this time."
  is a lie. The update is that they did as little as possible and nothing is 'ongoing.' They initiated contact with us late Jan/ early Feb, after I submitted my complaint. They have been completely ghosting us since then, which has been the problem the whole time. I am on the Board of ****** *** as well as a resident dealing with this unpermitted issue that our builder left us with. I actually do talk with our property manager, *** ******, regularly, including this morning.

   *** responded immediately to their communication with us about two months ago. We have received no communication at all form them since. ***** ******* of ******** PC is their 'counsel.' *** has sent emails and left no less than two voice messages for Mr. ******* for the past two months with absolutely no response.

  We do sincerely appreciate the assistance the BBB has provided to get a response of any kind from Lennar/ ******** PC. However, nothing is happening again. 

  Can anyone at the BBB speak with me? It is in my opinion that our Board should seek counsel, but I do not know if this is appropriate or warranted at this time, as we are perfectly happy settling this without getting more lawyers involved. Unfortunately, based on their actions and inactions, Lennar seems to be OK with doing nothing or as little as possible.

  Sincerely,
  
  ***** ********

  Customer Answer

  Date: 03/28/2025

  Addendum to previous message:

  "*** has sent emails and left no less than two voice messages for Mr. ******* for the past two months with absolutely no response."

  Should read:

  "*** has sent emails and left no less than two voice messages *per week* for Mr. ******* for the past two months with absolutely no response."

  Thank you,

  ***** ********

  Business Response

  Date: 05/13/2025

  Our sales leadership is continuing conversations with HOA and Land regarding the concerns. Thank you for your patience and cooperation.