Complaints

This profile includes complaints for Flamingo Appliance Service, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Flamingo Appliance Service, Inc. has 6 locations, listed below.

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• 

  Flamingo Appliance Service, Inc.

  12008 SW 132nd Ct Miami, FL 33186

  
• 

  Flamingo Appliance Service, Inc.

  5911 Country Lakes Dr Fort Myers, FL 33905-5507

  
• 

  Flamingo Appliance Service, Inc

  PO Box 607517 Orlando, FL 32860-7517

  
• 

  Flamingo Appliance Service, Inc.

  5911 Country Lakes Dr Fort Myers, FL 33905-5507

  
• 

  Flamingo Appliance Service of Georgia

  3065 McCall Dr STE 10 Atlanta, GA 30340-2829

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a maytag washer that is inoperable. I contacted Maytag whom sent me to Flamingo Appliance as this is who holds the contract for them. They came out plugged in my washer and then said we'll you need a new interface typed in the model number and said we'll its not made anymore you need a new washer. Mind you he did not take anything apart he did not try to repair anything he did not lift a tool. I searched the part he claims to be unable to find and I found it in more than a few places. I called the service customer ********************** and said would I have to pay another service charge if I bought the part seeings how I paid 149 for 30 seconds of nothing. They said yes. I would this is ridiculous! And it's taking advantage of people. They did not try to find the part they did not try to repair anything! 30 seconds if that he was here. Nice man but did nothing. And Flamingo was as rude as they could be via the phone when I called and politely asked for him to please come try to take it apart or something. Absolutely ridiculous.

  

  Business Response

  Date: 12/09/2024

  Thank you for bringing this matter to our attention. 
  
  
  We apologize for the experience described. We have confirmed with our **************** that the specific part needed for your repair is out of stock with our local vendor and manufacture. The part can be ordered but we would not be able to provide any kind of eta on it.
  
  
  As a ********* trusted certified company, we can only install factory certified parts. If the part you have located is a Whirlpool certified part, our technician will be able to install it. Please bear in mind that we do not provide any warranty in parts not purchased through us. We do provide a 90 day warranty in labor.
  
  
  If you were able to locate the part I would suggest to contact us directly prior to purchasing it so we can confirm it is being purchased from an authorized vendor.
  
  
  We do take into consideration the $149.00 paid for the service visit in case you want to proceed with repair. Please note that the estimate is valid for 30 days and will be emailed to you.

• Initial Complaint

  Date:12/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is the warranty company for my washing machine. I have 8 claims total, theyve came out and fixed the machine. Thirty minutes later the machine breaks again. Ive thrown away $300 worth of clothing, and comforters total due to the washing machine breaking mid wash after they said it was fixed. They have cancelled my appointment multiple times, i have had to spend nearly $150 in a laundromat since. Ive told this company 25 times that i live by myself and i dont get home from work until 4:30. 8 out 15 appointments have been scheduled when no one can be here. The technician will call me on those days and tell me h*** keep me posted if he can come back around at the end of his route and then i dont hear from them again. I dont get a reschedule call, i have to call them. This is ridiculous!!!!!

  

  Business Response

  Date: 12/09/2024

  We are sorry to hear your appliance is malfunctioning and understand the frustration this can cause.  As we strive to complete repairs the first day, some repairs may take multiple visits due to the complexity of the malfunction your appliance is experiencing.  We also work closely with the manufacturer to document these types of repairs. 
  
  
  Your time is valuable to us.  Due to routing circumstances, we are not able to guarantee a specific time for the technicians arrival. We do provide a 3-hour timeframe that is sent via text and email the evening prior to a scheduled appointment. This allows our customers to make proper arrangements needed for the service visit.
  
  
  We look forward to completing your repair soon.

  Customer Answer

  Date: 12/09/2024

   
  Complaint: 22646462
  
  I am rejecting this response because i have proof that i have not received a text the night before to confirm that 3 hour window multiple times. I have received a text the day of, which i am working when i receive the text and the window i get is from 11-1 or 11-2. I do not get off work until 4pm. When the technician calls to see if Im home i tell him i wont be until 4. Ill get a response Ill see if i can swing by after, Ill let you know. I dont get anything after this conversation. Majority of the time i have to call and reschedule instead of the company calling me trying to fix my machine that has failed 6 times after theyve come out.
  
  Sincerely,
  
  ****** **********

  

  Business Response

  Date: 12/18/2024

  Due to routing circumstances, we are not able to guarantee that a specific customer's appointment will be the last call of the day on the technician's route.  We do document the request, and our dispatch department will do their best to make the accommodation, but we are very clear with our process that although the request has been noted, it is not 100% guaranteed. 
  
  
  Our process calls for a text message and/or email to be sent to our customers the evening prior to their scheduled appointment advising of the 3-hour timeframe for the technician's arrival.  There could be isolated technical issues with our system where the notifications may not be sent the night prior to the appointment, and in those occasions, we will send the notification the morning of the appointment.  It appears that we did have said technical issues during one of your schedule appointments.  We do apologize for an inconvenience this may have caused. 
  
  
  Your appointment currently scheduled for Thursday, 12/19/24 has been noted with your request for the last of appointment of the day.  As always, we will do our best to accommodate your request.  Thank you and we apologize for any inconvenience. 

• Initial Complaint

  Date:12/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Avoid Flamingo Repair at All Costs The Absolute Worst Service If I could give zero stars, I would. Flamingo Repair has been hands down the most frustrating and incompetent service company I have ever dealt with. My experience has been a nightmare from start to (still not) finished. First, their **technicians dont show up**. Yes, you read that correctly*they just dont show up*. I've scheduled and rescheduled **seven appointments** for what should be a simple fix, and the issue is still unresolved. On the rare occasion someone does arrive, theyre either unprepared, leave without fixing anything, or seem to have no idea what theyre doing. The **wait times are absurd**. They give you a ridiculous **8-hour appointment window**, making it nearly impossible to plan your day. And guess what? They *still* don't show up on timeor at all! This company has zero respect for your time. Calling them for updates? **Good luck.** They dont answer the phone, and when they do, the representatives are either unhelpful or dismissive. Its like theyre running a masterclass in how *not* to provide customer **********************. The level of **unprofessionalism** from their technicians and staff is truly astounding. The technicians who actually showed up seemed confused and undertrained. How is this company even operating? Flamingo Repair is a **perfect storm of incompetence, disrespect, and outright failure to provide the services they claim to offer.** Save yourself the hassle, time, and sanityfind literally *anyone else*. I still don't have a working dishwasher and it's been 3 months. They are the contract I have my warrantee with. I am resigned to handwashing dishes from here on out.Would not recommend Flamingo Repair to anyone.

  

  Business Response

  Date: 12/16/2024

  Hello ******* *********,

  I am sorry to hear you are having malfunctions with your dishwasher.  We completely understand the inconvenience this can cause you.  However, we are here to help in anyway we can.  I have investigated your service history and from what we gathered, our technicians have been to your home 5 times.  At first that may seem excessive but it seems you had multiple issues causing your dishwasher to malfunction.  The technician found the bottom spray not operating on the first visit.  He replaced the **** tested the unit, and all was working as designed.  The second visit, F10E2 error code populated which is related to an electrical error.  The technician ordered parts and returned on 11/14.  You did have a cancellation noticed which was due to the parts not being available before 11/14.  On 11/20 upon further inspection, the technician found the drip pan full of water and the unit not being level.  He realigned the unit, completed testing and all was working as designed.  We received another dispatch which was scheduled for 12/04.  On this visit the technician noticed there were excessive suds.  He cleaned and flushed the unit out and all was working as designed upon inspection.  On 12/06, we have notes that you advised the technician the unit was working and no further services were needed.  Please advise if you are still having issues with your dishwasher and one of our dedicated team members will be happy to contact you to set next steps.

   

  Kindest Regards,

  Flamingo Appliance Service.

• Initial Complaint

  Date:11/20/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The whole point of the service appointment was to diagnose the problem and have the diagnosis documented before moving forward with any repair/replacement. This was a 2nd opinion diagnostic and need diagnosis which was the point of the service. I was told I would receive this day of service. I followed their directions- texting customer ********************** # for help every day asking/begging for the report for a whole week since they never sent me the report which was the whole point of my paying the $150 service fee. - to get a diagnosis. It is unacceptable I had to wait a full week. Besides that, the report had a list of observations and no clear diagnosis since Kitchain Aid customer ********************** said that a sealed tech would need to come diagnose. I paid for a diagnosis - I did not pay for a list of ambiguous observations that could be open to interpretation. This was supposed to be a 2nd opinion with a clear diagnosis. I emailed customer ********************** many times requesting them to limit the list of observations which was not asked for, not what I paid for, not needed and they refuse to revise the report limiting a few observations for my own report I paid for. Customer ********************** said they were crucial notes for diagnosis and won't revise. This makes no sense since there can be no diagnosis since a sealed tech needs to come out to diagnose and I will not be paying for that service because many parts are discontinued and no point with moving forward with repair. Bottom Line: I never asked for notes on my report or a description. I paid for a diagnosis: if can't diagnose, it should say that a sealed tech would need to come out and diagnose. I told them revising a simple unneeded observation on the report would suffice but they don't care about what customer wants or that I was told I would get a diagnostic report on my day of service. I did not get what I paid for. If you would like to make this right, see my email to customer ********************** and revise the report and send back.

  

  Business Response

  Date: 11/26/2024

  We apologize in the delay in providing you with the technician's report. We show the report was provided to you via email on 11/15/2024.  We understand your concern regarding the technician's assessment of your unit.  After carefully reviewing your service history, we can confirm that the technician was very thorough in clearly documenting his findings. He also contacted the manufacture's engineering department for confirmation and documentation; they agreed with his diagnosis. The diagnosis provided to you is a clear description of the all the issues found by the technician.  A sealed system repair is needed; however, repair cannot be completed as a majority of parts needed to complete the repair have been discontinued due to the age of the unit.  We are not able to revise the technician's notes because it would not be accurate to his findings and goes against Whirlpool's protocol. Thank you. 

  Customer Answer

  Date: 12/02/2024

   
  Complaint: 22581768
  
  I am rejecting this response because:

  Customer ********************** has refused to accommodate my request and resolve this but I am hopeful they can make it right. I am requesting a revision of my diagnostic report. I received a report listing observations without a clear diagnosis. I paid $150 for a documented diagnosis, not for descriptive symptoms.

  A diagnosis is identifying the root of the problem. In my case, I have the Whirlpool reference number regarding the conversation between the tech and Whirlpool. ********* said "Need a tech that is sealed system certified to access system to check pressure".  Why is that not in his report? That is the crucial piece of information that Whirlpool's engineering department confirmed. Basically, the diagnosis cannot be determined as of yet because a sealed system tech repair is required for a proper diagnosis. The report should clearly state this. 

  Therefore, I would like a diagnosis page to include this finding

  Diagnosis Page:

  *Unit not cooling properly.
  *Thermistors checked and functioning.
  *Compressor excessively hot.
  *Whirlpool **** **********) confirmed that a sealed system certified technician is needed to check pressure.
  *Repair cannot proceed due to discontinued parts.

  Observations Page:Separate page listing all technician observations. I do not need this page because all I need is the diagnosis. but if you have to give it to me that is fine. Just want it on a separate page.

  This revision is straightforward, and I urge you to address it promptly.

   You say you are not able to revise the technician's notes and against whirlpool protocol. The tech was not honest when he "failed to mention" that a sealed certified tech is required to diagnose. I have detailed notes from Whirlpool on the referenced conversation .Restating what Whirlpool said is not against Whirlpool protocol. 

  This is an easy fix and I urge you to make this simple revision promptly.

  
  Sincerely,
  customer 

  

  Business Response

  Date: 12/04/2024

  Attached please a copy of the diagnosis per your request.  Thank you. 

  

  Business Response

  Date: 12/05/2024

  see attachment- copy of diagnosis

  

  Business Response

  Date: 12/09/2024

  A Field Service Supervisor contacted Ms. ******* to discuss her concerns.  She did not accept his offer for him to personally reassess the issue with her unit.  She requested a refund of our $149 non-refundable service fee and was advised that a refund in warranted.  Thank you.  

  Customer Answer

  Date: 12/09/2024

   
  Complaint: 22581768
  
  I am rejecting this response because:
  Didn't bother to add detail to my diagnostic report. Didn't address my concerns. Probably didn't even read it. 
  Sincerely,
  
  ***** *******

  

  Business Response

  Date: 12/09/2024

  A Field Service Supervisor contacted Ms. ******* to discuss her concerns.  He explained to her that the technician that was her home was qualified to diagnose a sealed system issue.  The Field Service Supervisor is a Master Technician and offered to personally go out to her home and reassess the unit.  She declined his offer and request a refund of the $149 service fee.  He advised her that a refund is not warranted in this matter.  Our $149 service fee is non-refundable and covers the technician's trip and diagnosis.  Thank you. 
  

• Initial Complaint

  Date:11/11/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Technician came to my house on 11/11/24, shortly after he went outside. After about 20 minutes I realized he hadnt come back in yet. I checked my doorbell camera and realized the technician left. He left all of my kitchen lights on, front door open & left his shoe covers laying on my floor. I checked my email & saw that he sent the invoice stating I refused to put my dogs up & that he had this same problem the last time he came out. The audacity of this grown man to just up & leave without saying anything or fixing the problem. Im also trying to figure out how he has had this same problem with ******* dogs previously. The last time he came not only was he smiling in my face, but he was also playing with my dogs & fixed the problem I had with my fridge.Once I called Flamingo I was advised that he stated the service was complete when it was not. Upon calling I advised them that that was a lie. I also called the *************** will not answer. They stated they had an opening for 11/18/24, I let them know that was unacceptable & I will not change my schedule due to them wasting my time. They stated they will see what they can do. I called again after 2 hours, the person I spoke with placed me on a hold to apparently call the technician. They stated they were trying to see when he could come out. I told them do not send that same person out to my house since he likes to lie.

  

  Business Response

  Date: 11/14/2024

  Thank you for bringing this matter to our attention. For the safety of our technicians, they do have discretion to request a pet to be secure and they should be politely making that request to you before entering the home. We strive to provide an elite level of service to all our valued customers, and we apologize if that is not what you experienced. I am happy to see that we were able to accommodate an appointment for 11/13 and that your repair was completed by one of our certified technicians. If you would like to speak to us further or have any questions, please do not hesitate to contact us at ************. Thank you for your time and understanding.  

  Customer Answer

  Date: 11/26/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Diamonique ******

• Initial Complaint

  Date:10/28/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have been waiting over a week 10 days to get an appliance part for our dryer. Weve been out of dryer for 10 days now all of a sudden the technician that was supposed to come out injured himself. I asked them if they had any other technicians. They said they did, but theyre all overbooked. That is not my problem, Ive had enough of this. I need my dryer. Send somebody out here as soon as possible. I am not waiting another week.

  

  Business Response

  Date: 10/29/2024

  We sincerely apologize for the inconvenience caused by the cancellation of your appointment. Your time is incredibly valuable to us, and it is never our intention to disrupt your schedule.

  Unfortunately, our technician experienced a medical emergency, which resulted on the cancellation. We understand how frustrating this must be and deeply regret any inconvenience this has caused.

  Given the current circumstances, our availability has been impacted in some areas. However, we are committed to accommodating all our customers as quickly as possible. Please contact us at ************, and we will assist you in rescheduling your appointment at the earliest convenience.

• Initial Complaint

  Date:09/30/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have a nonfunctioning Kitchen Aid refrigerator under warranty that we have been trying to get either repaired or replaced for nearly 8 weeks. We keep getting bounced back and forth between the Flamingo and Whirlpool. There have been several service calls scheduled by Flamingo and confirmed by us prior to the visits, and then the tech no shows, or cancels at the last minute. We want a working refrigerator and should not have to wait two months for Flamingo and Whirlpool to honor the warranty.

  

  Business Response

  Date: 10/02/2024

  Thank you for contacting us.  Your feedback is important to us, and we take it seriously.  
  
  Our records show that our Field Service Supervisor recently spoke to you regarding this matter and advised that this has been resolved on our end. Any further questions regarding your replacement should be directed to the manufacture.
  
  We apologize for the inconveniences and appreciate your patience on this matter.

  Customer Answer

  Date: 10/17/2024

   
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 22359483, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  Kimberly Mink

• Initial Complaint

  Date:09/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  There have been between 4-6 interactions in the past 4-6 months. This company charged me $800 to fix a broken microwave and over the past 6 months it has not been fixed. The issues with this company are its supply chain and parts. First the technician did not have all the parts on his truck, 2-3 weeks for a new appointment, then the parts department did not put ALL of the parts on this truck 2-3 weeks for a new appointment, then we had a hurricane and the only one tech in the area had COVID (not really their fault) a month delay, then the tech came with the wrong part, 2-3 more weeks, then the tech came with the part with a broken board. This is simply absurd! They need to fix their parts department, I want my microwave fixed, and I want my $800 back.

  

  Business Response

  Date: 09/20/2024

  Thank you for bringing this matter to our attention.  As a consumer myself, I understand the frustration of having an essential appliance malfunction.  Our goal is to complete a repair on the first visit; however, sometimes multiple visits are needed due to the complexity of the repair and matters beyond our control, such as receiving a damaged part or part availability. As a preferred service provider, we only install certified parts but are not able to guarantee availability or quality control from our authorized part vendors. We have received the part ordered by the technician and it has been inspected for any visible damages.  Due to the nature of the current times, availability has been affected in some areas.  We are working diligently to improve availability in order to provide all our valued customers a faster turnaround time.
  
  Our records show that you recently contacted us and scheduled a service appointment for Tuesday, 10/15/24 based on your availability.  Thank you.

  Customer Answer

  Date: 09/20/2024

   
  Complaint: 22298976
  
  I am rejecting this response because:  This is a canned response and total BS.  They did not address the multiple visits and lack of quality control that has left me with no microwave for months due to their gross negligence.  I want to be refunded and guaranteed that when they come in October this issue will be closed!
  
  Sincerely,
  
  ***** *******

  

  Business Response

  Date: 09/27/2024

  We understand that this situation may be frustrating, and we appreciate the opportunity to further address your concern. Please be assured that receiving damaged parts from our vendor is as frustrating to us as it is to our customers, as we strive to complete repairs as quickly as possible.  We did inspect the magnetron, and it has no visible damage. 
  
  With respect to your request for refund, at the moment we are able to issue you a refund in the amount $150.80 (plus tax) which is the amount you paid for parts that have not be installed.  Alternatively, if you choose to cancel service and scheduled appointment, we can issue you a refund in the amount of $150.80 (plus tax) and an additional $119.95 which is the amount charged for a second ********** needed to complete the repair.
  
  Please advise how you would like to proceed.  Thank you. 

  Customer Answer

  Date: 10/01/2024

   
  Complaint: 22298976
  
  I am rejecting this response because:

  I do not think $150 due to your gross negligence is an acceptable solution. I have been four months without my product because of your inability to put parts in a truck in the morning, send the correct part or produce unbroken parts.  Had this only happen one time this might have been acceptable, but so many trips absolutely not.

  This entire repair should be refunded to me, but perhaps more importantly you need to fix your supply chain issues.

  
  Sincerely,
  
  ***** *******

  Customer Answer

  Date: 10/01/2024

  How is giving me $150 on an $800 repair after waiting four months acceptable to the Better Business Bureau? 

  I have taken multiple hours off of work for this.

  this is not providing a service. I am very confused.

  Please reopen this case and respond.

• Initial Complaint

  Date:09/08/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They came out and diagnosed my refrigerator. Advised me that I would have to pay for the fan and the Freon part was under warranty, I gave them ****** and they came out and put in fan but would come later to fix Freon parts. After 5 trips and them putting in new compressor it still was not working so I called them and they came back out and said they couldnt find anything wrong. I advised them it looked like it was working but it was letting everything thaw. He said what they did was fine froen was at perfect reading my refrigerator is still not working and he said he didnt want to just start replacing parts because everything seemed fine. It is still not working after I paid 300. And Frigidaire paid for an entire new compressor and Freon system. After 5 visits it still isnt working. The refrigerator is 3 years old still under warranty for ***** parts.

  

  Business Response

  Date: 09/10/2024

  We are sorry to hear your appliance is malfunctioning.  As a consumer myself, I understand the frustration this can cause.  As we strive to complete repairs on the first visit some repairs may take multiple visits due to the complexity of the malfunction your appliance is experiencing.  Our records show that at the last service visit, the technician was not able to replicate the no cooling issue with your refrigerator.  The technician tested the appliance, and he noted that it was working as designed.   If you are still experiencing an issue, we would be more than happy to schedule another appointment for the technician to reassess your appliance.  Please note that we also work closely with the manufacturer to document these types of issues.  You may contact us to schedule another appointment. Thank you. 

• Initial Complaint

  Date:09/06/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to file a formal complaint against Flamingo Appliances located in *******, servicing the Austell area, regarding a repair service issue that has remained unresolved since 7/16/2024. We initially placed a work order on that date for a malfunctioning refrigerator. The primary issues include: constant leaking from the bottom of the refrigerator, which has severely damaged our floors, a loud and persistent humming sound, the refrigerator occasionally fails to cool properly, resulting in significant food spoilage, and the ice machine operates inconsistently. A technician from Flamingo Appliances, ******, visited our home a week after the work order was placed. Despite identifying the problems, he merely looked at the refrigerator and stated that parts would need to be ordered, with a follow-up appointment scheduled once the parts arrived. After two weeks of no communication we reached out to follow up and discovered that the work order had been closed , incorrectly claiming the refrigerator had been repaired. The work order was reopened, and I received a text from ****** on 8/19 confirming an appointment for 8/22. When ****** arrived, I reiterated the same issues from our original complaint. However, he once again told us that parts needed to be ordered, and we would need to schedule another appointment when they arrived. Since 8/22 we have spoken with several representatives, both from Flamingo and AHS. Unfortunately, we learned that the report was never sent to AHS and we are looking at 8-12 weeks for the parts to arrive, as communicated by ****** from Flamingo Appliances. Despite our continuous requests to escalate the matter to a supervisor , we have received little to no follow up. We were finally able to speak to ******, a supervisor on 9/5/24.However, we are still left without an immediate solution, while our refrigerator continues to malfunction, leading to more spoiled food and worsening damage to our floors due to persistent. leaks.

  

  Business Response

  Date: 09/16/2024

  Thank you for bringing this matter to our attention. 
  
  
  As a consumer ourselves we understand the frustration of being without a working refrigerator. Our management team worked closely with you to resolve this matter and our records show that our technician went back and completed the repair on 9/10.
  
  
  We are sorry for any inconvenience that you have experienced. Our hope is that we have not lost favor with you.

  Customer Answer

  Date: 09/27/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ********* And ***** *****