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Business Profile

Campgrounds

Campground Membership Outlet, Inc.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 80 total complaints in the last 3 years.
  • 51 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/18/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We used Campground Membership Outlet to sell our Thousand Trails Membership on 12-16-24. We were told our membership sold. We keep hearing from ******* that the check is in the mail. We have never received a check.

    Business Response

    Date: 02/19/2025

    I will reach out again to the seller. I do show their check was in fact mailed on 2/11/25.

     

    Thank you.

  • Initial Complaint

    Date:02/14/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Had Campground Membership Outlet sell my Thousand Trails Adventure membership. All paper signed for the new owner in early December 2024. Have yet to receive a dime from this sale. Contacted ****** several times with no response. I am owed $6500 from this business.

    Business Response

    Date: 02/14/2025

    Check was mailed to Mr. ***** 2/14/25. I confirmed his address prior to mailing. 

    Thank you.

  • Initial Complaint

    Date:01/27/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Campground Membership Outlet sold our Thousand Trails Membership on 12/13/24 for $2,000 and never provided us with our payment, even with several emails and phone calls promising us that our payment was "processing". We also received a confirmation that our membership was transferred to the new owner as of 12/23/24. With the number of BBB complaints in just the past 3-4 months, it is appalling that they are still in business. I will continue to call and email daily until I receive my funds, but hoping that this will help expedite actions and prompt the company to do the right thing.

    Business Response

    Date: 01/28/2025

    Check was mailed to seller on 1/28/25. check #*****

  • Initial Complaint

    Date:01/22/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In June 2024 we decided to sell our camper and end a three-year adventure of traveling the country and living in our motor home. As a part of this move, we decided to sell our Thousand Trails campground membership as well. We have heard great things about using Campground Membership Outlet as a broker to facilitate sales and collect the proceeds. We signed a letter of agreement with them on 07/29/2024 and paid the $275.00 listing fee. (attached)On 10/03/2024 we received an email saying that they had received an offer for $5,100.00 and asked if we would we accept this offer. (Original listing was for $8,000.00 for a membership that cost $12,500.00 new.) We agreed to the price and told them to proceed. We received notice that the buyers had completed their paperwork on 10/28/2024. I contacted them on 11/18/2024 and again on 12/03/2024 since I had not heard back from them. A different agent replied on 12/03/2024 that a check would be mailed within the next two weeks. I inquired again on 12/18, 12/27, and 01/07/2025 and finally received a response on 01/10/2025 that the Holidays had set them behind and they would check into it. We never received any response after 01/10/25 to any of our emails.We confirmed from Thousand Trails that our membership transferred on October 26th. Membership Outlet has now had our money for nearly three months interest free. Since this is a Florida company, we would appreciate your office looking into this.Thank you. Note: Phone # is our son-in-law *** ******, He has our US Power of Attorney. We are traveling overseas and do not have a US Phone # available. Please communicate with us via email.

    Business Response

    Date: 01/22/2025

    ********* check was mailed out on 01/21/25. I also emailed to let him know.

    Customer Answer

    Date: 01/28/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ****** (jac) ******

  • Initial Complaint

    Date:01/18/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We contracted with Campground Membership Outlet to sell our Thousand Trails membership in 2024. Our sale was completed on September 25, 2024 for $6,200 (an adjustment from the initial price of $6,500). We worked with ******* C/******* ******* (email says C, voicemail says *******) throughout the process. On October 28th, ******* confirmed our file was with accounting for processing and that a check would be mailed. On November 20th, I followed up because we hadn't received a check and ******* asked me to confirm our mailing address which I did. I then followed up again on November 25, December 5, December 11, January 9, January 14, and January 15. I also reached out to the *** admin email address on January 14th and 15th. I've left repeated voicemails both for ******* and for the main phone number of CMO. I have not received any type of response since November 20th. It has now been 5 months and we are owed over $6,000.

    Business Response

    Date: 01/20/2025

    We apologize for the delay. I can confirm that payment is being mailed this week for the customer. 

     

    Business Response

    Date: 01/28/2025

    CHECK WAS MAILED TO THE SELLER ON 1/28/25. I EMAILED HER TO LET HER KNOW.

    Customer Answer

    Date: 01/31/2025

     
    Complaint: 22829416

    I am rejecting this response because:
    I have not yet received the payment in the mail and I dont want this ticket to auto-close and have the solution auto-accepted. *** has said that they mailed the check, but they chose to send it via **** without tracking (despite my multiple requests for a tracking number). Because I was previously told my check was being mailed many months ago (and, in fact, it wasnt), I will not accept this solution until I have a check in hand. I will return to this page and accept the solution when the check has arrived. 

    Sincerely,

    ******* ******

    Customer Answer

    Date: 02/03/2025

    Hi - I just received the check in the mail and am ready to close this complaint. 

  • Initial Complaint

    Date:01/11/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This business sold my campground membership in November 2024 and has yet sent me funds for the sale.I call and leave messages to no avail. The representative ignores my telephone calls.

    Business Response

    Date: 01/26/2025

    Check was mailed to customer 1/13/25.

    Customer Answer

    Date: 01/30/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Check was received January 24, 2025. Case closed.

    Sincerely,

    ******* *********

  • Initial Complaint

    Date:01/10/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I entered into a contract with Campground Membership Outlet to advertise & sell my Thousand Trails membership, paying them $275.They found a buyer in November, 2024. The sale has been finalized in November, 2024, but my net proceeds of $2,000 has been kept in violation of our contract. I was to receive my money about 2 weeks after the sale was complete with Thousand Trails. This is theft. I want my money of $2,000.

    Business Response

    Date: 01/25/2025

    Check was mailed to *********** on 01/06/25.

  • Initial Complaint

    Date:12/18/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We contracted with Campground Membership Outlet to sale our Adventure Pass with Thousand Trails. They said it successfully sold back on 10/17/2024 for $7,000, which is over two months ago, and we have not received our money or a call back. I am highly concerned about this situation.

    Business Response

    Date: 01/20/2025

    Customer was paid 12/28/24. 

    Customer Answer

    Date: 01/20/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me, even though I recieved less then what was owed to me. I received a check on 1/7/2025 for $6,250. I was told I would recieve $7,000 because the buyer would pay for the transfer fee. I assume I was charged the $750 transfer fee which does not match the expectation or communication that I was given. Although they did sale my membership, I wish there was better communication.

    Sincerely,

    ******* *********

  • Initial Complaint

    Date:12/08/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We contracted with Campground Membship Outlet on January 6, 2024 to sell our Thousand Trails membership. We paid an administration fee of $****** May, they found a buyer and we agreed on a price of $1900. We signed the paperwork and they submitted the transfer request to Thousand Trails. In June, we received notification from Thousand Trails that our membership had been transferred.We have never received the proceeds from the sale from Campground Membership Outlet. We have sent multiple emails. Less than half received a response, which was always the samethe check would go out on the next check run. Phone calls are simply not returned.

  • Initial Complaint

    Date:11/18/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Unfortunately, it appears our complaint is like many others. We approached *** to sell our Thousand Trails Membership back in August. After going back and forth with them it was finally sold. Of course after lowering the price from what they said originally we could get. The outstanding payment is for $6,500. We received notice that the membership transferred on October 10. When I reached out via email I was told it was in the accounting department and they would let me know when it was trackable. We have not heard from them since and now they are not returning my emails. This seems to be run of the mill for them. It appears this is the way they do business. What a sad way to treat people who trust them. I will be sure that everyone we know who RV's not to do business with this company. They are quick to respond when you want to sell or buy but when they have an obligation they ghost you.

Campground Membership Outlet, Inc. is NOT a BBB Accredited Business.

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