Reviews

This profile includes reviews for Spirit Airlines's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Spirit Airlines has 16 locations, listed below.

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  Spirit Airlines

  2800 Executive Way Miramar, FL 33025-6542

• 

  Spirit Airlines

  114 N. Raliegh Avenue Atlantic City, NJ 08401

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  Spirit Airlines, Inc

  3400 E Sky Harbor Blvd Terminal 2 Phoenix, AZ 85034

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  Spirit Airlines

  300 World Way #a Los Angeles, CA 90045-5899

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  Spirit Airlines

  7200 Ne Airport Way Portland, OR 97218

Review Details

• Review fromandy a

  Date: 05/15/2024

  1 star
  PLEASE DO NOT USE SPIRIT, customer service is horrible. Called customer service they cant help, directed me to airport personnel, they told me to contact customer service , so no help whatsoever. It is hard to believe that this airline still flies based on how customer service is. Somebody needs to do something about this kind of service provided. I was directed to a manager waited 47 min and no answer, they just dont care about the customers at all

• Review fromMagdy A

  Date: 05/13/2024

  1 star
  This is the worst airline ever. They delay their flights without even having the decency to tell you when the flight will take off. It is a trashy airline and all who fly it are trashy. The cost to fly is cheap, but then they charge you for luggage, drinks, etc.

• Review fromEvelyn R

  Date: 05/13/2024

  1 star
  The price is low and now I know the reason. They nickel and dime you to death. The seats are uncomfortable and too close together. After all the little changes you have taken Delta and had a comfortable chair and service. I guess for a hour trip it's OK but not for cross country

• Review fromDwight W

  Date: 05/13/2024

  1 star
  Absolutely HORRIBLE most pathetic individuals hands down . They can't perform the most fundamental task you'll ALWAYS be delayed or canceled

• Review fromZhilo S

  Date: 05/13/2024

  1 star
  The most ridiculous airline Ive ever flew was spirit airlines, you have to pay for everything for your seat for your back for your carry-on and the customer service is very rude,.

• Review fromIrina O

  Date: 05/13/2024

  1 star
  On top of the cruel and unreasonable delay by the TSA at Cleveland Hopkins Airport - we came 1.5 hrs before our domestic flight to Orlando, spirit airlines had done nothing to help knowing that more than 6 people arrived to the gate at 8:31 am for the departure at 8:30 am; it was obvious that one TSA agent couldn’t work alone to make the security check on time. We missed our flight and $350 prepaid rental car fee… nobody apologised and we got a next day flight with almost impossible times for the connecting flight; we made it by last second!!! So much stress and on top of it the service spirit provided is - I don’t care, it is not us, we are not responsible, as they have no business to monitor the situation at the airports where the work! We arrived at the airport at 2 am and stood at the TSA gate we were the previous night with other people and no one knew that that gate was closed and the other one was open but in a different location, no announcement was made. We just saw people running..Toxic combination of poor management at Cleveland Hopkins, horrible work ethic of the TSA and @we don’t care, because we are cheap” ruined our vacation and created a very unhealthy (we are older) environment for us. I will never flight with them again, ever!
  

• Review fromCherish L

  Date: 05/10/2024

  1 star
  The most horrific experience!! Do NOT EVER USE!!! After paying for $268. For my daughter & I. I get to the airport go to the attendant, she then sent me to another attendant , that Attendant sent me to kiosk. Go through the steps of the kiosk be told cannot check me in. I go back to the attendant and tell her I have a flight to catch, the attendant then calls to her team leader- she is ignored . She had to walk to the counter to speak with her. She gets me another attendant at the counter, just to be told she could not check me in. I go outside & purchase 2 more tickets for another $245.00 for myself &11 yr old. Now I am at the airport , I don’t need to go very far to check in. Again, I tried online, the site would not Allow me to logon. I go to the Kiosk to Begin the process of checking in. I get through the entire process and PAID $305.00 in LUGGAGE!! Robbery. I received the same error message. I did go in line now. I’m going debating with the attendant’s. NO empathy that I spent almost $600 and they did NOT ALLOW ME TO CHECK IN, she WAS UNPROFESSIONAL & RUDE. I was upset. She says “mark it as $99”. I call customer care only to be told sorry there is nothing we can do. I go to the rebooking line This rep in is RUDE AS HELL! Proceeded to speak to me condescendingly and told me it was my fault. That she can rebook it however it would have be a $99. I paid another $198 to get in a flight at 10:30 and land 2 hrs from my destination, costing me $154 in rental car and loosing a night at my air b-n-b another $100. Land finally at 12:50 am w/ an 11 yr old. Only to go to the baggage claim and no luggage- sleeping in an airport with my 11 yr old - it doesn’t make sense to drive 2 hrs and have to do the same thing in the morning. Over $755 in Spirit charges; $164 in rental and loss of $100 night fort lodging. And No luggage. Sleeping in an airport . Literally hate this airline. Avoid it!!!!!!!!!!!! However,

• Review fromShaquala L

  Date: 05/08/2024

  1 star
  Last month my family and I flew spirit and our flight was canceled and rescheduled at the last minute which was an inconvenience but we made it work, coming back I attempted to ask if they had an earlier flight in *************** everyone was extremely rude and kept trying to charge me an extra $300. We end up keeping our original flight which was delayed twice!!! Along with a gate change! To apologize we each received a $50 voucher that expires 7/2024, Which is a total scam! I just tried to use the voucher for my son and I and was told 1) can only use one per reservation and 2) it doesnt cover taxes and fees or bags or seats, Just the part where it says flight! They would only let me use $4.78 of the voucher, a total scam!! Its ridiculous they keep getting away with the way they treat customers!

• Review fromCorrina W

  Date: 05/07/2024

  1 star
  This Airline is horrible to deal with. Our daughter was deployed. Trying to get a refund is impossible even with her orders. No way to submit anything except on a chat. Terrible customer service.

• Review fromEmalee J

  Date: 05/07/2024

  1 star
  The altercation began when ****** was actually in another altercation with a family in front of us. She was yelling at a child for accidentally undoing a retractable rope used for forming lines. My friend tried to mediate the situation by saying that the child is just a kid and it was an accident. She then began to yell at my friend.We were then targeted by the staff for rest of the time at the gate, specifically the man at the check-in. The check-in consisted of ****** and another man who kept calling me mommy after I told him to stop as it made me feel uncomfortable. He didnt listen and continued calling me this.Before the altercation, we measured my personal item and showed the man at check in. He saw it fit and was within restrictions. After the altercation, we were refused entry onto the plane and told to put all extra items we are carrying into my bag. After being forced to put these items in my bag, we were forced to check the size of the bag once more. Now it is outside of restrictions and we are told we need to check in our bag for $99. Meanwhile, for our last flight, we had no problems in terms of bag sizes. We see other passengers who are bringing on large items into the plane with them. They did not receive the same treatment we received.Because during the entire situation we were being yelled at, stressed out, rushed and extorted money from, I had misplaced my phone and was being rushed to go through the gate door to board the plane. I kept stating I didnt have my phone and that its here at the counter somewhere, and to please help me look for it. Instead, they said they were closing the door and told me that if I wasnt going through the door, I am not allowed on the plane.Then, without any warning, the heavy metal door is forcibly closed on me, hitting me in the leg and arm, and ****** yelling at us to move. As we go through the gate, ****** shuts the door on my friend, with the door hitting her in the leg and head as well.