Reviews

This profile includes reviews for Spirit Airlines's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Spirit Airlines has 16 locations, listed below.

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  Spirit Airlines

  2800 Executive Way Miramar, FL 33025-6542

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  Spirit Airlines

  BWI Baltimore, MD 21240

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  Spirit Airlines

  Detroit Metropolitan Waye County Airport Romulus, MI 48242

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  Spirit Airlines

  5757 Wayne Newton Blvd Las Vegas, NV 89111-8037

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  Spirit Airlines

  300 World Way #a Los Angeles, CA 90045-5899

Review Details

• Review fromIleana A

  Date: 04/18/2024

  1 star
  Spirit is a joke. I bought a seat on my original flight for both me and my partner and then bid for the bigger seats and won. Well, I expected to get that original money back that I paid for the original seats and they said no. So basically spirit is out here stealing peoples money. Claimed that it was considered and upgrade So dont bid on the seats because youll more than likely be paying more to sit there. I wont be flying with them ever again. Theyre absolute trash.

• Review fromJarred H

  Date: 04/16/2024

  1 star
  I booked a flight for my daughter on my account. The system automatically changed her name to mine when processed but kept her date of birth and other information. When I called to correct it they said they cannot change the name and to cancel the flight. I went to cancel the $250 ticket and they said its $200 for the cancellation fee. They then said rebook the same flight but with her name. Did that and was told to pay $485 for that ticket. She got the ticket and went to the airport. Once there she was told its delayed 4 hours and you will miss your connecting flight in *******. They rebooked her flight from ******* for the next day at 7pm. Thats a 19 hour layover in the airport for my 18 year old daughter alone. They said the will give her a $7 meal voucher and a hotel voucher. She is 18 and cannot check into a hotel. They said they cannot help any other way to just cancel everything and rebook for a different day. Absolutely absurd and disgusting they way they handled the situation and too caught up on taking money!!

• Review fromLesley S

  Date: 04/16/2024

  1 star
  Atrasan el tiempo segn su conveniencia, la pliza de retorno de ********************** tal manera que si se pasa 2 minutos en el sistema de ellos pierdes automticamente el dinero completo son unos ladrones

• Review fromSAMUEL B

  Date: 04/16/2024

  1 star
  I missed my flight and they charged me a $100 change fee for a flight that was leaving in 18 minutes. When I got to the gate they told me they had removed me and shut the jetway door. They also told me I could not get my $100 back. These people are rude, very rude.

• Review fromNakeya M

  Date: 04/15/2024

  1 star
  I booked a flight, but needed to cancel it due to work related issues of the other person on the reservation. I talked to an in person representative and they reassured me that if I let them cancel the flight that I would be able to get a full or partial credit even though the credit online said I would only receive $6.76 dollars of flight credit back from my $300 flight. I messaged the chat representatives and they told me that it was misinformation and I would only receive the $6.76 dollars back . I called back to speak to a representative to see since its only been about ***** minutes since the flight was canceled, If I could get one of the flights back since the information was misleading and they said no. I hope that no one gets the same information I got . I will no longer listen to any representatives about flights or even use spirit airlines again . There should atleast be something they can do since Im out of money because of their mistake.

• Review fromMarisol M

  Date: 04/15/2024

  1 star
  The most unprofessional crew at the gate. Went to the counter to ask a quick question and was ignored by two agents, even after asking if I could ask them a quick question. Since I was ignored the first time and the lady was Hispanic I proceeded to ask her in Spanish. She did not even lift her head up to acknowledge that I had spoken to her. Not to mention how bad passenger's from previous flight were treated. It was a total Chaos. Will not ever fly this airline again! I don't even know why this airline is still in business!

• Review fromTykara J

  Date: 04/14/2024

  1 star
  
  
  Let’s start off by saying this has been the worst experience flying I have EVER had in my past 10 years of flying . For one I booked 2 one way tickets from Fll to ROC, or so I thought . The first $250 was only a “reservation fee” and that I had to pay the difference of $230 to confirm and actually “buy” the ticket . Of course I’m upset about this, but I pay the fee because I was literally at an Airbnb from doing a 7 day cruise with carnival and needed to get back home. I then arrive the next morning at 6am (fyi:flight isn’t until 7:55am) and I run into an issue with my luggage . Apparently the previous $480 that I spent did not include my 2 checked bags . At this point I’m trying to go through the line and pay with Apple Pay at the desk and they inform me they don’t have Apple Pay . Now I’m frantically trying to get money out of the atm that has posted that it’s tap to pay and it doesn’t work . I then shove my clothes into 1 suitcase and had to call customer service to pay for the bag over the phone because the option was not available online . After another 25 minutes on the phone everything is finally done . I get into line to give my bag up and go upstairs and in told I can’t load the plain because my luggage was too late . I was also told that I would have to pay an additional $99 per person to rebook my flight . I had a complete mental break down and nobody cared to help me make something work until I lost my mind and went crazy . Only until then did the boss make the change without the money . Everyone at the front counter were rude and had very disgusting attitudes. I would definitely NEVER recommend spirit to anyone. PLEASE RUN AS FAST AS YOU CAN AWAY FROM THIS BOOKING THEY ARE MONEY HUNGER ********!!!!
  

• Review fromBethler A

  Date: 04/12/2024

  1 star
  I bought an flight from Spirit Airlines on Mach 21st this 2024 and they canceled it on March 23rd. I used the credit to buy another one on March 23 and the canceled it again. At this point, I decided to asked for a refund. The first ticked was for $1046 and the second was for $1,135.48. I used a credit they gave me for the first time I bought the ticket to pay for the second and used a credit card to pay for difference. After Spirit Airlines canceled the ticket for the second time, I realized they are playing some type of games and I decided to ask for a refund. The refunded the $89 difference and for the $1046, they can't not refund a credit by a credit even when they told me and know the credit card number that I used to buy the flights.

• Review fromDaphne S

  Date: 04/11/2024

  1 star
  My family and I were at the check -in desk to get on the plane. With much delay from the workers, Spirit canceled the flight. No emails, text or phone calls from them. We had to find another airline to get to our destination. Had to pay much more money for a one way flight to our destination. Since I couldnt fly again on credit within 3 months, the money I paid at the beginning is gone. What a ripoff. Spirit lost a valuable customer.

• Review fromFrancesca S

  Date: 04/10/2024

  1 star
  This airline canceled my flight than forced me to keep credits instead of issuing a refund. This is stealing from a consumer. Furthermore, I tried to use the credit to rebook and they refused to accommodate military baggage even when I was verified by their 3rd party Id.me. After canceling this flight, they were only willing to refund me 70 dollars. It was a pathetic experience. Very poor policies and customer support. This company is fraudulent and hurts consumers by taking advantage of them. I will NEVER use this airline again and I suggest others do the same. They advertise low fare prices but you will see the prices aren't so low once you view the baggage fees.