We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Airlines

Spirit Airlines

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Airlines.

Reviews

This profile includes reviews for Spirit Airlines's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Spirit Airlines has 16 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Review Ratings

    1.08

    Average of 1,021 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • Lorenzo G

      Date: 02/19/2024



      I paid four bags for a flight going to Memphis from Orlando. The flight was delayed a few hours three to be exact. I was told that I didn't have to check the bags into an hour before I arrived 2 hours before the delay time which the flight was delayed after midnight at 1:22 a.m. when I got there to check my bags no one was at the check in gate. I was charged an additional $200 for my bags.

    • Jason B

      Date: 02/18/2024



      Spirit Florida employees are incredibly lazy and offer no help when asked when doing the self baggage dropoff the machine wouldn't work. Five hour delays mixed with 7 different gate changes.

    • Alisha G

      Date: 02/18/2024

      Doubled-down on how horrible of a company they are. My flight arrived at 11:50pm. We were told that we couldn't pull into our gate (or any gate) because the previous plane couldn't leave until paperwork was completed. We sat on the tarmac until 3am until we could deplane. Spirit sent me a $50 voucher to say "sorry". I went to use the voucher on a $35 flight + $50 bag, and it wouldn't apply. I sat on the phone for 3 hours to finally talk to a representative that said the voucher doesn't cover baggage, taxes or fees. So the only thing the voucher would cover is the base fare, which for that flight was $2.74, and because that value is so small, the voucher isn't registering online. Thank you, Spirit, for a voucher that won't apply to any of the charges involved in the tickets you offer...

    • Ezra F

      Date: 02/18/2024

      Would give 0 stars if possible. Canceled my flight for no reason an hour before check in. I had to scramble for last minute tickets and paid a hefty amount to fly on a reputable airline. DO NOT USE THIS AIRLINE! It is a scam

    • Antwan W

      Date: 02/17/2024

      Spirit is the worst airline to travel with. Bad weather comes unexpectedly and Spirit airlines flights always get canceled during bad weather. They dont accommodate their customers with free meal voucher or free hotel room voucher due to cancellations because of them. Its a horrible airline to travel with

    • Margaret R

      Date: 02/17/2024

      Spirit airline sent me an email staying. My spirit saver club renewal was going to be automatically taken from my account. And I could cancel if I go online as part of (their email) after contacting spirit customer service. I was told. No, you cannot automatically cancel your spirit savers online. And you can only do it through their customer service even though their email states otherwise. Then if you ask to talk to a supervisor about this issue, they put you on hold and won't pickup.Buyer beware...

    • David C

      Date: 02/17/2024

      I wouldnt even give a one star rating if it was an option. Spirit Airlines has the worst customer service of any company I have ever experienced. They waste your time, put you on hold repeatedly, mislead you, book you On flights that are incorrect, hang up on you, promise fares that are not available when scheduled and payed for. Very incompetent employees and less than acceptable service all around. Absolutely disgusted with Spirit Airlines.

    • Michael I

      Date: 02/16/2024

      Our flight is scheduled to take off at 2:30. They delayed for one hour and after they had us board delayed for another hour. This is the last time I fly spirit airlines.

    • Brittany G

      Date: 02/15/2024

      Somehow the website allowed me to DOUBLE book the EXACT same flight for the SAME person SAME time SAME day and they would not allow me to cancel without paying $150 fee, sending a photo of my id, and a photo of the card I paid the $150 with (mind you I'm a free spirit rewards card holder and this is how they treated me). This should be ILLEGAL.I'm absolutely disgusted and after this trip is over and I use up the small amount of points left on the card, I'm saying GOOD-BYE and good riddance to this company. Flying spirit SEEMS to be cheaper but all the extra nonsense they put you through, you pay with your time and sanity.

    • Joseph F

      Date: 02/15/2024

      This company offered a discount ticket and has now cancelled or change my flight twice. How it is legal to bait-and-switch people who buy a ticket is beyond me. When I call them on the phone, they are rude and act like it is my fault that they oversell tickets and then cancel whole planes full of passengers.Why is the *** not clamping down on this criminal organization that defrauds customers. I wouldn't have bought a ticket with them if I had known they would do this.

    Spirit Airlines is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.