Reviews

This profile includes reviews for Spirit Airlines's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Spirit Airlines has 16 locations, listed below.

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  Spirit Airlines

  2800 Executive Way Miramar, FL 33025-6542

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  Spirit Airlines

  1 Harborside Dr Boston, MA 02128

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  Spirit Airlines

  16000 Chamberlin Pkwy Fort Myers, FL 33913-8873

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  Spirit Airlines

  Mankato, MN 56001

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  Spirit Airlines, Inc

  3400 E Sky Harbor Blvd Terminal 2 Phoenix, AZ 85034

Review Details

• Review fromMyrlene T

  Date: 10/16/2024

  1 star
  I have not flown very much and I was a little intimidated by the process of buying a ticket. I recently moved to ******* and my grandson is getting married in ****. On September 19th, I went on Travelocity's and found a flight . I booked two round trip tickets from ******* to ********* for November 8-10.I got worried when I did not see a confirmation email. I checked my credit card and there were charges but it wasnt the right amount so I called the number on my credit card. I got a man who proceeded to book me for the flight at substantially higher rates than I had previously set up. He said he thought he could fix it and after about 30 minutes of typing I had my flights with only a couple of hundred dollars more. On October 3, I called in to arrange for a wheel chair at the airport. The system wouldnt let me talk to a person, I could only text. The agent on the other end informed me that the flights did not exist. After a very long back and forth, they identified that the flight had been cancelled. I asked where my money was and was able to determine that they had given me an airline credit. They said that my ticket had been bought on an airline credit even though I sent them evidence of of my credit card charge. I gave up and tried to rebook.I looked up flights with spirit and determined that there were no flights even though it was almost a month away. I asked my credit card to do something and they said to call the airline back and see if they would work it out. I talked to a supervisor and the complaint department. Spirit airlines would not resolve the issue. I also contacted *********** and they said it was out of their control. Spirit airlines never apologized or explained why they never bothered to tell me the flight was cancelled. It took forever to track what had happened. I have spent hours trying to get someone to make this right and I am stuck with an expensive airline credit that I can never use. Any suggestions?

• Review fromLaTasha B

  Date: 10/15/2024

  1 star
  They have it where you can buy flights at a cheaper price at the airport. I called to see what hours they do it. Was told 7am-3:30am the next day. So I drove 45 minutes from my home to the airport just to book my flights to be told they dont do it at that time and they was very rude about it. The workers are rude and snappy, act like they dont want to be there. I spoke with the supervisor name Precious at *** who was no help either. She told me the same thing the workers said. And said Id have to wait til the whole lobby was clear before anyone could help me. It was clear a few times on the side I was on. Either one of the desk **** could have helped if they wanted to after I had explained the situation. Spirit has never been my first choice. But now they are not a choice at all. They say you get what you pay for and sometimes cheap prices are not everything. They need lots of work. Please pick another airline for your own sake. I sure did. Went with American Airlines. And if this is your first time. Just so you know they charge extra for everything. So your flight may be cheap so they can charge for everything else.

• Review fromLauren C

  Date: 10/13/2024

  1 star
  Spirit Airlines Deceptive Practices and ************************* I booked round-trip, non-stop flights with Spirit Airlines, only to have both flights changed to ones with long layovers in both directions after the refund date through Priceline. These changes essentially stole an entire day from my vacation and jeopardized my rental car reservation, which was made based on the original itinerary. This disruption caused a ripple effect that altered my entire trip, adding unnecessary stress and financial strain.Despite my attempts to resolve the issue over the course of a month, Spirit Airlines did not offer any meaningful compensation or accommodation. By the time of the change all other airlines flights had doubled in price, leaving me no choice but to fly with Spirit. In my contact Spirits customer service multiple times, only to be met with unhelpful agents and chat bots through their website, WhatsApp, and Instagram. Its completely unprofessional to force customers to deal with bots and social media for such a serious issue. I expected more from an airline when it comes to managing critical flight changes.I requested a refund for the fare difference between my original non-stop flights and the downgraded ones with layovers to cover the unplanned costs of a carry-on bag. Spirit responded by offering a $30 "future" travel voucher per ticket, despite my explicitly stating that I will never fly with them again. To make matters worse, the vouchers cant be combined, and a single carry-on bag costs $65! These vouchers are not even useful for my current trip, making this so-called "compensation" a joke.These extended layovers have also put my rental car reservation at risk, as I will not arrive at my destination on time. Spirit Airlines has made no effort to address the additional expenses or the inconvenience this has caused.This ordeal has negatively impacted my health and ruined what was supposed to be a special trip for my childs 13th birthday.

• Review fromFarra M

  Date: 10/13/2024

  1 star
  My companion and I were traveling from ********* to ****** to catch a connecting flight to ******* the day before Hurricane ****** was to hit our home area. It was the last flight back to *******. As a Healthcare worker at a level 1 trauma center it was imparative I get back. Our 1st flight landed 5 minutes before scheduled time,we sat on the runway for 45 minutes to *******,we were to ******* at *******,reboard at *******,we ended up deboarding our 1st flight at the spot our connecting flight had just departed from. Contacted spirit and they blamed us for missing our flight. If it wasn't for catching an $800.00 flight on delta we would of never made it back and I would of lost my job. Spirit is a neglectful, unorganized, irresponsible organization. The lack of their organization caused 12 people to miss their connecting flight and they want to blame us. The on the ground supervisor told us all he could do was put us on a plane back to ********* or we would be stuck in ****** for 4 days till ******* opened back up. That would leave us with no place to stay,no food,and the loss of my job.

• Review fromCC H

  Date: 10/10/2024

  1 star
  On Sunday, Oct 6, 2024, ******************** Flight #**** Boarding at 3:58 PM EST at *******. Asia a Spirit Gate Agent was extremely disrespectful, rude to, and discriminatory toward my parents! She yelled at my Father because he was waiting in line for my mother, who was struggling and having problems with her luggage with the other gate agent. I intervened to see what was happening and Asia then became extremely rude to me and said to go to the end of the line to board because I was not allowing her to be disrespectful and rude to my parents and me. I then asked for her name because her name tag was turned backward so I could not see it. She yelled her name Asia very loudly, however, she could have lied, considering her demeanor. All other guests in line could witness this unjust disrespect from ****. My parents are seniors in their mid-70s, and Asia completely mistreated my parents for no reason. I left the gate to return to the Spirit ticket counter to find a Manager. A woman named ******** was at the counter who said she was the Manager. I told ******** all the details that transpired at Gate A6 with my parents. I'm not sure if ******** was truly the Manager, however, I wanted to know that she would have a strong conversation with Asia-the Gate Agent and let her know she was completely out of line. My true hope is that Asia was immediately reprimanded! She should not have been interacting with any passengers with that type of discriminating spirit and negative energy!

• Review fromEugene O

  Date: 10/07/2024

  1 star
  Here's a review based on your experience:---Disappointing Experience with Spirit Airlines and Go Big Seat Upgrade I recently had a very frustrating experience with Spirit Airlines. My partner and I attempted to book Go Big seats on both our outbound and return flights. When using the Spirit app, it indicated that all the Go Big seats were taken, so we had to settle for regular seats and ended up paying $520 for carry-ons (which are free with Go Big).After speaking to customer service, we were informed that the app was actually broken, and all Go Big seats had been available at the time of booking. We were advised to upgrade to the Go Big seats and were promised a refund. However, after three phone calls and two chat sessions, Spirit has refused to refund us. The same issue occurred on our return flight, making the entire process feel like a waste of time and money.The app glitch and poor customer service ruined what could have been a smoother travel experience. I would recommend travelers double-check their booking information and proceed with caution when dealing with Spirits app and customer service.

• Review fromSuneel K

  Date: 10/05/2024

  1 star
  This airlines does not even deserve one star. Worst nightmare with this airline. Started with ripping off with charging for carry on bag which is not written anywhere on my ticket purchase. They charge 75$ for carry on bag. Once you reach gate after paying for baggage, there is no seat for you, you have to purchase the seat again. In the middle of the travel at connecting flight there is no seat available for you either, you have to purchase or wait till end of boarding, then if any available they will give one, if not available they will mark as no show to the flight. None of this is written on the ticket which you have purchased, they say they say that its written on their website. Never ever purchase tickets for spirit airlines. And the agents are extremely rude and very disrespectful.

• Review fromAndre B

  Date: 10/05/2024

  1 star
  Second time something was stolen out of my luggage flying with them.

• Review fromKandi S

  Date: 10/04/2024

  1 star
  You have to par per seat each flight. You have to pay for a carry on. You get no free water. No free anything. One soda cost $5. $260 additional seats carry on. Does not include cost of drinks snacks

• Review fromBreanna W

  Date: 10/02/2024

  1 star
  Changed my flight date literally a hour prior to take off. I had to scramble and pay two times the amount for a new ticket. And they can miss me with the excuse of weather because other flight took off just fine that night because I had to pay to get on one of them last minute. Horrible and wasted my money, gas, and time. My flight was due to take off 650 they emailed at 5 something. Insane!!