Reviews

This profile includes reviews for Spirit Airlines's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Spirit Airlines has 16 locations, listed below.

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  Spirit Airlines

  2800 Executive Way Miramar, FL 33025-6542

• 

  Spirit Airlines

  1 Harborside Dr Boston, MA 02128

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  Spirit Airlines

  16000 Chamberlin Pkwy Fort Myers, FL 33913-8873

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  Spirit Airlines

  Mankato, MN 56001

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  Spirit Airlines, Inc

  3400 E Sky Harbor Blvd Terminal 2 Phoenix, AZ 85034

Review Details

• Review fromKyle F

  Date: 10/03/2022

  1 star
  I had a flight to ***** from LA, connecting me to my eventual destination in **************.Spirit canceled the ** flight after I had boarded the flight to *****. I later saw the email, showing that they had rebooked me on the same flight the following night. I got a hotel room and got to the airport early Saturday for my 10:18p flight.They canceled that flight and rebooked me for FRIDAY. Apparently, I was supposed to stay in Vegas for a week to wait for their flight.At the customer service desk, they refused to provide a hotel room or book me on another flight. I asked to be sent back to LA, but they canceled those flights as well.I booked with a different airline and returned to LA. It cost me around $600 to waste a weekend and not reach my destination. The phone customer service rep was equally useless.Will not book with this airline again under any circumstances.

• Review fromJasmine P

  Date: 10/03/2022

  1 star
  YOU GUYS! Stay away from this airline! They have no empathy for their passengers! The worse experience ever! My flight originally was suppose to leave 7:15PM tonight, I received an email and text message 2 HOURS before my flight boarded saying that they canceled my flight due to weather when the hurricane was days ago and my other friends flew spirit earlier this day. When I called they said the next availability wasnt until 11:59PM Monday night making me wait almost 48 hours to catch the next flight back home? Um Excuse me? I have work and animals to feed I dont have ******************************************************** ********* do you guys know how much hotels, ********************* are out here?I told them to immediately refund my money and I will find another flight.havent seen a single ***** from these crooks and I ended up spending $500 for a one way back. Worse airline EVER if I could give them a NEGATIVE 5 STAR REVIEW I WOULD.

• Review fromSHEILA K

  Date: 09/30/2022

  1 star
  customer service is a joke. try to wear you out and keep your money

• Review fromLisa A

  Date: 09/29/2022

  1 star
  My name changed. **************** couldnt help and I had to buy new tickets. Lost all my money. Zero stars.

• Review fromDAWN A.

  Date: 09/28/2022

  1 star
  They charged my credit card for something I didn't ask for and did not authorize

• Review fromsummec

  Date: 09/27/2022

  1 star
  I flew using Spirit from *** to *** on 7/10/2022. It was supposed to be a 1 hour flight that ended up getting delayed 3 times for a total of over 3 hours. To compensate, ***** offered a $50 credit for both my partner and myself, expiring on 10/6/2022. When trying to use this credit, I've found it is nothing more than a money-making scheme.In the fine print, it says the voucher is applicable to the flight-only portion of the base fare and cannot be applied to bags, government taxes, fees and carrier optional services.For a round-trip *** to *** trip showing $84:- The "flight-only portion" is $5.58 to *** and $2.79 back to ***.- The federal tax is $0.42 and $0.21.- The remaining fees are $37.59 and $25.59.It literally won't even let me use the voucher. When calling spirit they said you must choose a more expensive flight... they couldn't provide a reason beyond "that's how our system works."Selecting the $116.18 round trip option instead:- The "flight-only portion" is now up to $28.84 to *** and still $2.79 back to ***. - It shows me that the additional cost is passing a nice "Regulatory Compliance Charge" and "Fuel Charge" onto me for $6.51 and $11.16 that didn't exist on the other selection. Cool. - The federal tax is $3.49 and $0.21.- The remaining fees are still the same at $37.67 and $25.59.I can now use my voucher! But only $27.51 of it, which doesn't even add up to the "flight-only" portions of $28.84+$2.79.What was supposed to be an apology for a bad flight experience was just a faade to generate more profits. I'd like to request a full refund for my 7/10/2022 trip for myself and my partner, in cash.

• Review fromStephanie G

  Date: 09/27/2022

  1 star
  Most terrible customer service EVER. I paid for streaming WiFi for all three passenger tickets. I was charged for all three, round trip. Total-$47.94. I received NO receipt with the WiFi code. I asked onboard, and she said to email customer service, which I would have been happy to do, but I HAD no WiFi. So I repurchased it, assuming I'd get reimbursed after the flight. I reached out to customer service who sent a form to fill out for a refund The form required a WiFi receipt number, which I didn't have because they failed to send me the receipt. The customer service rep then informed me there was nothing they could do, since I couldn't provide the receipt. You can't make this stuff up. These people are crooks. Never ever ever upgrade anything. Don't pay for anything other than your ticket and maybe a checked back. I wouldn't ever trust them with a baggage under the plane. These people are as shady as it gets.

• Review fromPhyllis M

  Date: 09/26/2022

  1 star
  Spirit Airlines is the worst airline to do business with. Due to a state of emergency in *******, I had to change my vacation plans. They charged me an additional $700!! My vacation was from September 29th to October 2nd. They told me that they had to charge me because I didn't reschedule my vacation plans within 3 days by October 3rd! How ridiculous is that? How can anyone change their whole vacation plans within 3 days and who knows what damage Hurricane *** would do to *************************. They are the worst company to deal with. I will never fly with them again.

• Review fromVeleria C

  Date: 09/24/2022

  5 stars
  Spirit Airlines is one of the best affordable care transits. My flight to *** from *** allowed me to feel like a 1st class passenger in an economy section. The visit to the pilot cot should be an incentive for passenger engagement (CHAMBER7, *** ****** 2022) It surely made my list of unforgotten memoirs. Thank you so much. GO #SPIRIT !!!

• Review fromMonique P.

  Date: 09/23/2022

  1 star
  I had my carry on luggage and they made me pay $100.00. This fit on the over head compartment. I had no choice but to pay. I have used this carry on with different airlines and never had to pay extra.