Reviews

This profile includes reviews for MDLIVE Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  MDLIVE Inc.

  3350 SW 148th Ave STE 300 Miramar, FL 33027-3259

• 

  MDLIVE Inc.

  Two Liberty Lance 1601 Chestnut St # TL-11 Philadelphia, PA 19192-0003

Review Details

• Review fromRebecca K

  Date: 01/30/2024

  1 star

  Rebecca K

  Date: 01/30/2024

  This is the 4th platform I've used for re-prescribing my psychiatric medication. My insurance has changed every year, so I've just gone with what my insurance has supported. This is the first ever platform to refuse to prescribe me medication because I don't have a negative pregnancy test. Despite knowing there was absolutely no way I could be pregnant. They said it because I was of "childbearing age". They suggested I go back to whatever medical platform I used before. They would not be helping me. I'm grateful that first time customers are free visits with my insurance. If I had paid to be told that I would be even more furious. IF YOU HAVE A CHOICE, DO NOT USE THIS PLATFORM.

  MDLIVE Inc.

  Date: 02/08/2024

  Thank you for choosing MDLIVE, where you can get immediate access to doctors and therapists 24/7 by video or phone. It is our mission to deliver an incredible customer service experience, never seen before in healthcare, by providing superb, affordable care anytime, anywhere, in a confidential and trustworthy manner. We apologize for the issues you have encountered. We appreciate your feedback; and continuously strive to improve our patient experience. 
  Your concerns were escalated to our Clinical Quality team for further review. Based on a review of this incident, further review, counsel and/or re-education will be conducted. We apologize for any frustration and confusion experienced. If you have any additional questions, please contact our customer service line at ************ and speak with a Health Service Specialist. Thank you for choosing MDLIVE and best of health. 

• Review fromAlexa W

  Date: 01/15/2024

  1 star

  Alexa W

  Date: 01/15/2024

  When I first started using this platform, I really liked it. It was convenient, easy to schedule appointments, and the app straightforward. It has deteriorated greatly, the app is a mess and the customer service is extremely lacking. I tried for weeks to schedule an appointment with a provider I see regularly, without being able to respond to a message SHE initiated and sent me or making an appointment online or on the app. It took 4 phone calls over the course of a week to get an appointment scheduled because all the different customer service representatives are so unhelpful. One of the representatives I spoke to literally had another phone conversation with another person while I was on the line, I could hear the entire thing including what the other person said, and she had several conversations with other people presumably in her household while I was on the line. This is a blatant confidentiality violation as she discussed symptoms and reason for visit with me, and I have no idea how many other people heard our conversation. You can't contact them via email even though they provide an email option on their website, they will just respond and say please call us. This ***** because I adore my therapist, but after so many consistent disappointments and difficulties with the platform, I will be looking elsewhere for care.

  MDLIVE Inc.

  Date: 01/19/2024

  Thank you for choosing MDLIVE where you can get immediate access to doctors and therapists 24/7 by video or phone. It is our mission to deliver an incredible customer service experience never seen before in healthcare by providing superb, affordable care anytime, anywhere in a confidential and trustworthy manner. We apologize for the issues you have encountered.We appreciate your feedback, and we continuously strive to improve our patient experience.
  An attempt was made to contact you via the primary number listed within your MDLIVE account to assist you. Unfortunately, we were unable to reach you and a message with call back information was left on your voicemail.
  Call recording was reviewed, and information was escalated to our ********************** team for further agent coaching regarding your recent experience.
  As a one-time courtesy refund was processed in the amount of $50.00 on 1/19/2024 with transaction ID ************.
  If you have any additional questions, please contact our customer service line at ************ and speak with a Health Service Specialist. Thank you for choosing MDLIVE and best of health. 

• Review fromNikhil C

  Date: 01/03/2024

  1 star

  Nikhil C

  Date: 01/03/2024

  Charged at the time of making an appointment, and Dr ***** show up for appointment for over 80 minutes for a video call.

  MDLIVE Inc.

  Date: 01/08/2024

  Thank you for choosing MDLIVE where you can get immediate access to doctors and therapists 24/7 by video or phone. It is our mission to deliver an incredible customer service experience never seen before in healthcare by providing superb, affordable care anytime, anywhere in a confidential and totally trustworthy manner. We apologize for the issues you have encountered.We appreciate your feedback, and we continuously strive to improve our patient experience. The Provider Network team reviewed your case. It was found that the provider had an unexpected schedule change and was unable to make it to the appointment. We have coached the provider and advised to notify the scheduling team of schedule changes so that the patient can be rescheduled if needed. Upon further review our records indicate that a consultation was consultation was completed with another provider. If you have any additional questions, please contact our customer service line at ************ and speak with a Health Service Specialist to further address any questions or concerns. Thank you for choosing MDLIVE and best of health. 

• Review fromJimmie D

  Date: 01/03/2024

  1 star

  Jimmie D

  Date: 01/03/2024

  They are supposed to provide a service, per their own marketing, within minutes, This is an outright lie as we had scheduled 2 appointments (same patient, same issue) twice on the morning of 01/03/2024.The first provider failed to call, and marked the appointment as completed which is a complete falsification of their records and we were still assessed a $63.00 fee. With the 2nd appointment we waited to see if they would finally follow through on their promise of talking to a doctor within minutes and they failed again, but this time we canceled the appointment due to their failure as a company. And wouldn't you know it, we got charge $63.00 again for an appointment that never happened.The only outcome here is for a complete refund of $126.00 for the appointments that never occurred,

  MDLIVE Inc.

  Date: 01/08/2024

  Thank you for choosing MDLIVE where you can get immediate access to doctors and therapists 24/7 by video or phone. It is our mission to deliver an incredible customer service experience never seen before in healthcare by providing superb, affordable care anytime, anywhere in a confidential and totally trustworthy manner. We apologize for the issues you have encountered.We appreciate your feedback, and we continuously strive to improve our patient experience. An attempt was made to contact you via the primary number listed within your MDLIVE account to assist you. Unfortunately, we were unable to reach you and a message with call back information was left on your voicemail. Upon investigating the date of service in question, the provider was unable to connect and accidently marked the consultation as completed. This has been corrected and the visit has been marked as missed. We have coached the provider to ensure they are marking the consult correctly to avoid a mistake like this happening in the future. The second consult that was scheduled was cancelled due to the wait time. The onset of the Flu, RSV, and COVID has created an overwhelming demand for healthcare services across the country causing longer than usual wait times. The Network team has focused on reducing wait times working alongside a specialized team that is dedicated to monitoring the waiting room. This team conducts daily network outreaches for additional support to our provider network. Our records indicate that both transactions were voided with transaction ID: ************ & ************. If you have any additional questions, please contact our customer service line at ************ and speak with a Health Service Specialist to further address any questions or concerns. Thank you for choosing MDLIVE and best of health. 

• Review fromJustin F

  Date: 12/27/2023

  2 stars

  Justin F

  Date: 12/27/2023

  I have used for over 4 years and my pshycyatrist is great, however after noticing a constant 284 visit every time for 3 years I began to cpntact customer service as in 3 years I have only been charged for 1 follow up 108. After reviewing transactions I am being charged a new visit everytime. Customer support agreed to refund in the form of a credit after being put on the spot but have yet to see this "credit" listed anywhere on the account and again my "Follow up appt" this month my dr wants 284. Id like my credit now and or a refund as I now see with other reports can be done to my bank as I was lied to and told it cannot.

  MDLIVE Inc.

  Date: 12/29/2023

  Thank you for choosing MDLIVE where you can get immediate access to doctors and therapists 24/7 by video or phone. It is our mission to deliver an incredible customer service experience never seen before in healthcare by providing superb, affordable care anytime, anywhere in a confidential and totally trustworthy manner. We apologize for the issues you have encountered.We appreciate your feedback, and we continuously strive to improve our patient experience. Per our conversation, dates of service for completed visits were provided to you for your records. Direct-to-consumer Behavioral initial visits the cost is $284.00. For Behavioral follow-up visits scheduled and completed within 6 months of the initial visit the cost is $108.00. If you have any additional questions, please contact our customer service line at ************ and speak with a Health Service Specialist to further address any questions or concerns. Thank you for choosing MDLIVE and best of health. 

• Review fromMichael S

  Date: 12/24/2023

  1 star

  Michael S

  Date: 12/24/2023

  I setup an appointment for 7:15pm. I received a call saying that the appointment was missed but nobody called. I then set it for first available. I waited until 11pm and nobody called. The robo call said that someone would call from a toll free number but nobody called The next day I made an appointment for video call (other was voice) for 1pm. At 1:15 I received a robo call and said I missed the appointment. I then just cancelled a chance for another one. I would not recommend this. I talked to my son and he told me he had a similar experience once so he never used them again.

  MDLIVE Inc.

  Date: 12/29/2023

  Thank you for choosing MDLIVE where you can get immediate access to doctors and therapists 24/7 by video or phone. It is our mission to deliver an incredible customer service experience never seen before in healthcare by providing superb, affordable care anytime, anywhere in a confidential and totally trustworthy manner. We apologize for the issues you have encountered.We appreciate your feedback, and we continuously strive to improve our patient experience. An attempt was made to contact you via the primary number listed within your MDLIVE account to assist you. Unfortunately, we were unable to reach you and a message with call back information was left on your voicemail. Upon investigating the dates of service in question ****************** was unable to reach the patient and marked the call as missed. We have coached the provider to attempt to connect with the patient at least three times before moving onto the next patient. ****************** also attempted to connect with the patient via video in the MDLIVE portal, but the patient was not present at the time of the appointment, so the provider moved onto the next patient. The onset of the Flu, RSV, and COVID has created an overwhelming demand for healthcare services across the country and we had higher than predicted demand for our urgent care services. During the end of December, the spike during the holiday season drove significantly higher wait times. The network team focused on reducing wait times collaborating with a specialized team that is dedicated to monitoring the waiting room. This team conducts daily network outreach for additional support to our provider network. If you have any additional questions, please contact our customer service line at ************ and speak with a Health Service Specialist to further address any questions or concerns. Thank you for choosing MDLIVE and best of health. 

• Review fromLaura E

  Date: 12/23/2023

  2 stars

  Laura E

  Date: 12/23/2023

  The doctor had a very rude demeanor. He seemed inconvenienced, slightly agitated, and in a hurry. I looked up this doctor on ****** for reviews after and one of the first search listings showed a recent history of DWI.. Disappointing that MDLive cant find better doctors. Id rather stick with urgent care. He did call in medication so it wasnt a complete waste.

  MDLIVE Inc.

  Date: 01/04/2024

  Thank you for choosing MDLIVE where you can get immediate access to doctors and therapists 24/7 by video or phone. It is our mission to deliver an incredible customer service experience never seen before in healthcare by providing superb, affordable care anytime, anywhere in a confidential and totally trustworthy manner. We apologize for the issues you have encountered. We appreciate your feedback, and we continuously strive to improve our patient experience. Information was escalated to our Clinical quality team for further review. Upon review for the date of service question it was determined that: Providers Actions, recommendations, plan of care and/or discharge instructions were appropriate based on clinical judgement, presentation, protocol, guidelines, policies. If you have any additional questions, please contact our customer service line at ************ and speak with a Health Service Specialist to further address any questions or concerns. Thank you for choosing MDLIVE and best of health. 

• Review fromShannon W

  Date: 12/21/2023

  1 star

  Shannon W

  Date: 12/21/2023

  I have a sinus infection and needed a simple antibiotic. Paid my copay and received a call from the "physician." Less than 2 minutes later he told me that there is a crackdown on prescribing antibiotics and he couldn't give me anything. Advised a neti pot and he was done. Literally took my money for a scam call. After reading through a multitude of comments, it seems this is common practice with this company.

  MDLIVE Inc.

  Date: 01/10/2024

  Thank you for choosing MDLIVE where you can get immediate access to doctors and therapists 24/7 by video or phone. It is our mission to deliver an incredible customer service experience never seen before in healthcare by providing superb, affordable care anytime, anywhere in a confidential and totally trustworthy manner. We appreciate your feedback,and we continuously strive to improve our patient experience. First and foremost, a written prescription is not guaranteed. Treatment plans are developed for everyone based on their specific clinical signs and symptoms. Clinically, we strive to adhere to the *** guidelines regarding Antibiotic Stewardship (**********************************************************************) and only prescribe antibiotics when a physician, in their clinical judgement,determines the necessity, (i.e., viral vs. bacterial infection).  In this case, the physicians clinical determination was that antibiotics were not warranted. We apologize for any frustration and confusion experienced. If you have any additional questions, please contact our customer service line at ************ and speak with a Health Service Specialist to further address any questions or concerns. Thank you for choosing MDLIVE and best of health. 

• Review fromDaniel E

  Date: 12/19/2023

  1 star

  Daniel E

  Date: 12/19/2023

  They charged me the 80 fee even after 3 way call with insurance company to verify coverage. I was assured on a recorded line that I wouldnt be charged but I was. Called again and was told to call insurance company again for a 3 way call. They throw you around so much they hope you will give up. My insurance card list MDLIVE on it so no question of coverage. **************** is no help and I have already been charged. Seems to me like a fraudulent company that needs to be investigated. Plus no help for that 80 fee except a 45 second call from an illiterate dr saying to go to urgent care to pay another 80 Useless. Making quick buck for nothing!!!

  MDLIVE Inc.

  Date: 12/21/2023

  Thank you for choosing MDLIVE where you can get immediate access to doctors and therapists 24/7 by video or phone. It is our mission to deliver an incredible customer service experience never seen before in healthcare by providing superb, affordable care anytime, anywhere in a confidential and totally trustworthy manner. We apologize for the issues you have encountered.We appreciate your feedback, and we continuously strive to improve our patient experience. With the assistance of our account management team and ****************** your account has been corrected for the date of service in question. Refund was processed on 12/21/2023 in the amount of$82.00 with transaction ID #************. An attempt was made to contact you via the primary number listed within your MDLIVE account to assist you. Unfortunately, we were unable to reach you and a message with call back information was left on your voicemail. Please allow 3-5 business days for refund to reflect in your financial institution. If you have any additional questions, please contact our customer service line at ************ and speak with a Health Service Specialist to further address any questions or concerns. Thank you for choosing MDLIVE and best of health. 

• Review fromBecky W

  Date: 12/17/2023

  1 star

  Becky W

  Date: 12/17/2023

  My own pcp disagreed with the MDlive doctor. Nothing she said made sense and I wasnt listened to. My summary was as she told me but no notes of any medication reactions I told her about on ones she said I should use. I will not use them again.

  MDLIVE Inc.

  Date: 01/04/2024

  Thank you for choosing MDLIVE where you can get immediate access to doctors and therapists 24/7 by video or phone. It is our mission to deliver an incredible customer service experience never seen before in healthcare by providing superb, affordable care anytime, anywhere in a confidential and totally trustworthy manner. We apologize for the issues you have encountered. We appreciate your feedback, and we continuously strive to improve our patient experience. Information was escalated to our Clinical quality team for further review. Upon review for the date of service question it was determined that: Providers Actions, recommendations, plan of care and/or discharge instructions were appropriate based on clinical judgement, presentation, protocol, guidelines, policies. If you have any additional questions, please contact our customer service line at ************ and speak with a Health Service Specialist to further address any questions or concerns. Thank you for choosing MDLIVE and best of health.