Complaints

This profile includes complaints for North American Nutra's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  North American Nutra

  Address on File with BBB Naples, FL 34104-498

• 

  North American Nutra

  255 Chestnut Manteno, IL 60950

• 

  North American Nutra

  9 Willey Rd Saco, ME 04072-1881

• 

  North American Nutra

  201 US Route 1 # 118 Scarborough, ME 04074-9048

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/04/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Placed an order, on 5-26-23, for 8 bottles of Botanic Superfood, cost $159.80. Their website claims a money back guarantee. Took the product for a few days, and it caused bad diarrhea. Sent them back the unused portion, tracking #**********************. They received it back and I have been on the phone numourous times. Each time I'm told my check is in the mail. Still waiting on my refund! It's clear, that they have no intention of returning my money, even though their website claims a money back guarantee.

  Customer Answer

  Date: 01/24/2024

  
  This is to notify you that *********************** received her refund check from North American Nutra. Thank you for your help
  

  Business Response

  Date: 03/05/2024

  
  Good Afternoon,
  
  North American Nutra would like to sincerely apologize for Mrs. ****** experience with our customer care team.
  
  Order history indicates that the agent attempted a credit and received an error code (attached), this customer paid for their order via check and therefore their credit should have been issued in the same manner.  We are going to work with the agents to ensure that these internal policies are correctly followed and this type of issue can be entirely avoided in the future.
  
  A refund check was sent to this customer on January ********* and the check has since been cashed, attached is a proof of payment.
  If there is anything further needed from our team to resolve this complaint please do not hesitate to issue a response.
  
  

• Initial Complaint

  Date:12/28/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Issued a check for their product which was cashed on October 31, 2023 for $99.75, and never received anything. Tried to email company but was unsuccessful.

  Business Response

  Date: 03/01/2024

  Good Afternoon,
  
  Thank you for the opportunity to resolve this issue, North American Nutra would like to sincerely apologize for the delay experienced in receiving your Selenex GSH order.
  
  After reviewing the order history we were able to locate a tracking number and successful delivery notification, please see attached.
  We hope to continue serving this customer in the future. If there is anything further that our team can do to ensure that this complaint is resolved, please do not hesitate.

• Initial Complaint

  Date:12/20/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered 6 bottles of the botanic superfoods on 9/18/23 and still not received. I have called them 4-5 times and they tell me it will be sent out soon and they will put in for a faster shipping. I have also emailed them and still nothing. It has been over 3 months. The email assured me once its back in stock it will be sent out. This is very frustrating especially because I am getting flyers in the mail to purchase more. Any help would be appreciated. **** Concord

  Business Response

  Date: 01/10/2024

  We offered a 35% refund if she is willing to wait a bit longer for the order. It appears the previous agent gave misinformation; currently we are on backorder and are expecting to have the items back in stock around the 2nd week of February. The customer accepted to wait for the order to arrive.

  Business Response

  Date: 01/10/2024

  We offered a 35% refund if she is willing to wait a bit longer for the order. It appears the previous agent gave misinformation; currently we are on backorder and are expecting to have the items back in stock around the 2nd week of February. The customer accepted to wait for the order to arrive.

  Customer Answer

  Date: 01/10/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** Concord

• Initial Complaint

  Date:11/17/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Mail a check #**** to North American Nutrac on November 1 with an order form from a magazine,The check cleared the bank on November 4. I received a notice that *** has the order but can not deliver because ofan incorrect address. I have been unsucessful in getting my correct address to ***. I want North American Nutrac to send the product ordered to the correct address or give a refund,

  Business Response

  Date: 04/04/2024

  Good Morning,
  On behalf of North American Nutra, I would like to apologize for the delay in receiving a response for this inquiry.
  
  After reviewing the customers order history is appears that the order was successfully delivered to the address on file as per **** If this is not the case please advise and we can make the necessary address modification for a reshipment of the order.
  
  Proof of delivery as per *** is attached with the customers address details on file below.
  
  *********************
  ***** *****************************
  *******, ** 77377
  
  If there is anything further needed to resolve this complaint (address update or credit in the instance of non-receipt of merchandise) please advise and we will ensure this is handled promptly.
  
  Thank you,
  
  
  

• Initial Complaint

  Date:07/26/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered their product on07/11/2023 for a Blood Sugar Med. they charged my Debit card for $98.45. I have not received any product to this date 07/26/2023. i feel this has given them appropiate time to deliver. i have called them at ************. went online to support@North American Nutra .com. gotten no response onlt auto voices or no answers. i wish to have a refund. It is North American Nutra.com, ******, ***. itm was ordered on 7/10/2023.

  Business Response

  Date: 04/04/2024

  Good Morning,
  
  On behalf of North American Nutra, I would like to apologize for the delay in receiving a response for this inquiry.
  
  After reviewing the customers order history it appears that the product was successfully shipped and subsequently returned to our shipping facilities (detailed below).
  11/13/2023 02:20AM - North American Nutraceuticals - returned 4 unopened superfoods 1 unopened nuflexol
  
  A refund was then issued to this via mailed check payment and cashed on 12/15/2023, please see attached document indicating this check successfully cleared from our account.
  
  If there is anything further needed to ensure this complaint is resolved please do not hesitate to submit a response.
  
  Thank you in advance for your understanding.

• Initial Complaint

  Date:07/24/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a product from this Company in January 17 2023.. iit was guaranteed or money back ..we were not satisfied and returned product back in April for a refund.. which we never got. I have tried many times to get in touch with company and sit and wait on phone for 15mins. at a time only to be disconnected, Just this morning I tried 4 times alone and same thing every time wait and then it disconnects. the amount they owe us is $79.90.. if you could somehow help with this I would appricate it.. *********************

  Business Response

  Date: 08/09/2023

  Good Afternoon,
  
  After reviewing the customers order history it appears that there was an agent error on 6/13/2023 where an attempt to credit was declined as the customer paid for their order via check. In instances where an order is placed with check payment, a refund must be issued via check and cannot be issued within our internal system.
  
  We have followed up with the agent to ensure this does not occur again and a refund check has been issued to the customer (detailed below).
  
  Customer name: *********************
  Check number: 5020
  Refund amount: $79.90
  
  If there is anything further required to resolve this issued please do not hesitate to contact us, we are here to help!
  
  Thank you,
  North American Nutra *************

• Initial Complaint

  Date:07/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In may 2023 my elderly mother 88yrs old ordered Vitamins from North America Nutra with a guarantee that if she did not like the product , she could return it for a refund and also that she could cancel at any time. Neither of those things have been able to happen. My mother has called the company 3 times herself and in not able to get through, but she left a recording to cancel her account. Two times after that she has received shipments and her credit card has been charged. She asked me to help her on June 5th 2023 and I called both the available numbers and was also not able to get a live person but told to leave a detailed message, which I did. Recently my mother again received another order of the vitamins and on 7/18/2023 I again tried to call and cancel the ongoing subscription and called both numbers to no avail, but again I left a detailed message to cancel the order with no authorization to continue to charge my mothers credit card. I am going to dispute these charges even though my elderly mom has already paid the credit card ****. This is a subversive practice to try to steal from the elderly who do not have the resources to defend themselves. Please have your office follow up on this and bring resolution to this issue. Thanks very much,

  Business Response

  Date: 08/09/2023

  Hi there,
  
  Thank you for contacting us to resolve this complaint. We apologize for the inconsistent communication this customer experienced we are looking into this alongside our service center to ensure this does not happen again.
  
  Below is the order history for this customer (according to our records):
  
  Product: Ceremin
  1526383                03/20/2021 04:25pm       ***************
  A partial credit was issued on this order for $19.97 following a customer service interaction on 4/12/2021.
  1547622                04/10/2021 03:08pm       ***************
  A partial credit was issued on this order for $19.98  following a customer service interaction of 4/12/2021.
  
  Product: Ceremin
  1897679                07/05/2022 06:45pm       ***************
  No action has been taken on this order as of yet, please advise if there is anything to be completed.
  
  If possible, could the customer advise as to the desired resolution for the above orders and/or if there are additional orders not detailed.
  
  We look forward to ensuring that this matter is resolved and apologize for any inconvenience this may have caused.
  
  Sincerely,
  North American Nutra *************

• Initial Complaint

  Date:06/30/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased supplements through this website. My first credit card was marked as fraud. The second time I went to order, the website wouldn't load properly. First three calls they tell me they will "send an email" and get back to me. Never have. Next five calls they now say it is backordered and they have no idea when it will be back in stock. Having major concerns about the legitimacy of this business and the amount of money they have taken with zero supplements or customer service provided.

  Business Response

  Date: 08/09/2023

  Hello,
  
  Thank you for the opportunity to resolve this issue, unfortunately we are unable to locate an order associated with the name provided in the complaint (*********************). Is it possible the order was placed under another name?
  
  If possible, could we please send any of the below information to assist in locating the order.
  
  First name:
  Last name:
  Address:
  Order ID:

  Customer Answer

  Date: 08/14/2023

  This was the order from a long time ago. I am glad I got a screen shot, because a confirmation email never came through. 

  Business Response

  Date: 10/10/2023

  Hello,
  
  Thank you for the additional information, our team was able to locate the order and review the order history.
  
  The order appears to be shipped and delivered as indicated below:
  
   Tracking number 9400111206209801035998
  Delivered
  July 21, 04:30PM
  ******, **
  
  North American Nutra would like to sincerely apologize for the delay experienced in receiving your order. Unfortunately, we have experienced some ongoing supply chain issues causing backorder delays. Our customer service agents should be equipped with timeframes and this should be disclosed upon ordering and any time a service centre is contacted.
  
  We are reviewing the customer service interactions to ensure the agents followed correct procedure and will ensure it is corrected if this is not the case.
  
  If there is anything further needed to rectify this matter please do not hesitate to reach out to our customer care team at ********************************************************.
  
  Thank you,
  
  

• Initial Complaint

  Date:04/24/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a diabetic a drug and I receive joint drugs instead also the price is more than double of the price of other peoples number three they dont have customer service they dont answer they dont have customer service available for customers and to me its a total fraud they should be taken off and they should be penalized

  Business Response

  Date: 06/08/2023

  Hello, 
  
  After reviewing complaint 19967343, we do want to make the distinction that North American Nutra sells dietary supplements not drugs. 
  
  North American Nutra records all sales calls and after reviewing ********************** we were able to confirm that the purchase was agreed upon for both the product in question (Aflexin) and for the amount charged to the customer. A recording of the sales call is available upon request. 
  
  If the customer would like to receive a credit for their purchase, all we ask is that any unused portion of the product is returned. Please advise if a credit is requested and we can proceed with issuing a return merchandise authorization.
  
  If there is anything further that the customer requires to resolve this issue, we are happy to assist. 
  
  Thank you for your assistance in resolving this matter.

• Initial Complaint

  Date:04/04/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered product called selenexgsh which I have ordered many times. Ordered product in March received a product in late March called Ceremin. Call customer service on March 27 was told correct product would be sent. Today I received a second set of Ceremin.

  Business Response

  Date: 06/26/2023

  Hello,
  
  ??Thank you for your patience while our team reviewed this complaint. There
  
  We have reviewed the issue thoroughly with our fulfillment team and we were unable to find an operational issue that *** have caused the incorrect fulfillment. ??There was a free bottle of Ceremin inserted to Selenex GSH orders around the time the customer placed their order, this *** be the source but rest assured this was a free gift and not a product  requiring payment.
  
  Selenex GSH has been reshipped once again, this was packed by a manager and verified to contain the correct product. The tracking number for this shipment is: 9400111206207626081190
  
  We apologize for the inconvenience and confusion this issue *** have caused, if there is anything further required from our team to resolve this complaint please do not hesitate to reach out.
  
  Thank you,
  
  North American Nutra Customer Care