Business Profile

Vitamins and Supplements

North American Nutra

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Complaints

This profile includes complaints for North American Nutra's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

60 total complaints in the last 3 years.
29 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:05/15/2024
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On April 5, 2024 I ordered a product called "Youthful Circulation" from North American Nutra. I paid ***** with my debit card. The payment cleared the bank on April 8, 2024. I never received the product.On April 6, 2024 I received an email thanking me for my order.On May 7, 2024 I sent them an email asking them why they haven't shipped my order yet.They replied "Thank you for contacting North American Nutra Customer Support.Your message has been received and is being reviewed by on of our ************* Agents."I never heard back from them after that.The product I ordered is no longer listed on their web site. I'm pretty sure I got scammed. I should have checked your complaints website before I trusted these guys.
Business Response
Date: 05/19/2024
Good Morning,
North American Nutra would like to sincerely apologize for the delay experienced in receiving your Youthful Circulation order.

After reviewing notes on the order it appears that there was a technical issue resulting in the order failing to post to fulfillment. A screenshot of the system notes are attached.

Unfortunately, Youthful Circulation is now discontinued and we are unable to send a replacement shipment for this product. A credit for the full purchase price has been issued as detailed below.
05/15/2024 10:23am - Refunded - $49.95 Trans-ID: **********
If there is anything further needed to ensure this complaint is resolved please do not hesitate to submit a response.

Thank you,
Customer Answer
Date: 05/21/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*****************************
Initial Complaint
Date:05/08/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased the product Superfood in mid- February for $79.90. I called the company at the end of February to check status and was told it would be delivered in 2 weeks. I called again on April 3 and was again told it would be delivered in 2 weeks. On that date, I canceled the order. On April 8, I sent an email to ******************************** stating my wish to cancel order and refund my money. On May 6, I called company. The representative acknowledged receiving cancellation email, but no action has been taken. The reason, "Complications at warehouse." This appears to be an intent to defraud, not an honest attempt to correct their inaction. My only request is to refund the money paid!
Business Response
Date: 05/09/2024
Good Afternoon,
North American Nutra would like to sincerely apologize for the delay experienced in receiving your Botanic Superfoods order.

A refund check for the full purchase price will be issued and mailed this afternoon.

** *****************
***************** Cv
************************

After reviewing order history we located an existing subscription for North American Nutras Selenex GSH supplement and we hope to continue serving you in the future!

If there is anything further that our team can do to ensure that this complaint is resolved or if modifications are needed for your existing subscription, please do not hesitate to contact us.

Thank you,
Customer Answer
Date: 05/13/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

** *****************
Initial Complaint
Date:04/30/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a Circulation Enhancer called Nitric Oxide, Sanguenol. I recieved a recent order of the product with 4 bottles. I still have 5 bottle of the product left over from January delivery (they confirmed) and I didn't need more and I decided to cancel the subscription. The man questioned me continually for several minutes which I answered and he was getting agitated and eventually I repeated that I just wanted to return what I just received a couple weeks ago in March (they confirmed) because I already have too much and I would like to cancel my order for more. At that point he hung up on me. They were supposed to send it every 4 months.Previously, when looking up the phone number the web site kept disappearing so it took many times to open it to catch the whole phone number, which the man answered. I also used the phone number on the bottles and it was a woman recording that they don't have customer service people and email them at ********************************* When using that site it disappears after you click on returns and then when you try again, it disappears as soon as you open the site . The order is on my March credit card bill on 3/13/24 with reference 0515.I would like to return the product just received at no cost since it was sent too soon and receive a refund of the $119.00 as soon as possible. I also want all orders cancelled.
Business Response
Date: 05/09/2024
Good Afternoon,

North American Nutra would like to sincerely apologize for your experience with our customer service representative. We are pulling recordings of the interaction and will ensure to follow up with the agent accordingly.

We have reviewed Mrs. ******* order history and there are no active subscriptions on the account.

We take the actions of agents representing North American Nutra seriously and we do hope to continue serving you in the future.

If there is anything further needed to ensure this complaint is resolved please do not hesitate to submit a response.

Thank you,
Initial Complaint
Date:04/22/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Ordered product 01 17 24 ,called on March 24, customer service stated they had a backlog of orders, because of shortage of product, said product would be shipped soon, called 04 21 24 requesting a refund to my credit card, was told it would take 3 to 4 weeks.
Business Response
Date: 04/22/2024
Good Afternoon,
North American Nutra would like to sincerely apologize for the delay experienced in receiving your Botanic Superfoods order. The timeframe of the shipment should have been properly communicated upon ordering and we have requested the sales call to ensure the agent followed our outlined procedures.

A full credit of the purchase price has been issued to the customer on the same method of payment used to purchase, receipt attached.
If there is anything further needed to ensure this complaint is resolved please do not hesitate to submit a response.

Thank you in advance for your understanding.
Initial Complaint
Date:04/18/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I CANTACTED NORTH AMERICAN NUTRA ON 2-1-2024.I SPOKE WITH *****.I TOLD HIM THE PRODUCT WAS NOT WORKING FOR ME.HE GAVE ME A RA# I SENT THE SUPPLEMENTS BACK USING ***** I GAVE THE RA#TO THEM AND EXPLAINED I NO LONGER HAD THE **** CARD.I CALLED BACK ON 2-27-2024 AND SPOKE WITH ***** AT 3:50PM HE TOLD ME 2 TO 3 WEEKS FOR A CHECK.SO I WAITED.ON 3-7-2024 I CALLED BACK AND TALKED TO RANCIS AT 15:25PM AND HE TOLD ME THE SAME THING 2 TO 3 WEEKS.SO I CALLED BACK ON 3-20-2024 AND SPOKE WITH **** AT 15:40PM AND HE TOLD ME THE SAME THING 2 TO 3 WEEKS.SO I CALLED BACK ON 3-28-2024 IN THE MORNING I DIDNT WRITE DOWN TIME.AND TOLD ME THE SAME THING 2 TO 3 WEEKS.NOTHING HAS HAPPENED.SO I CALLED BACK AND TALKED TO ***** AGAIN ON 4-4-2024 AT 10:55AM.HE TOLD ME THE SAME THING 2 TO 3 WEEKS,SO I ASKED TO TALK TO A SUPERVISOR,HE SAID THERE WASNT ONE THERE,BUT THEY WOULD CALL ME BACK.SO I CALLED BACK AND TALKED WITH **** ON THE SAME DAY.SHE TOLD ME THE SUPERVISOR WAS OFF AND WOULD BE IN THE NEXT WEEK.SHE SAID ALL MY CALLS HAD BEEN DOCUMENTED.SO I NEVER GOT A CALL AND I CALLED BACK ON 4-12-2024 AT 8:50 AM AND TALKED TO ***** AGAIN AND HE TOLD ME THE SAME THING A SUPERVISOR WHICH I REQUESTED WOULD CALL ME BACK IN 2 TO 3 WEEKS.AND HUNG UP.SO I CALLED BACK AND SPOKE WITH ****** AT 4-12-2024 AT 8:55AM AND HE TOLD ME THE SAME THING,A SUPERVISOR WOULD CALL ME BACK. THIS JUST SEEMS TO BE GOING ON AND ON.THE PRODUCT COMES WITH A 100%LIFETIME GAURANTEE AND I SENT IT BACK AFTER 9 MONTHS AND A HALF.IT WAS A YEARS WORTH, TWELVE BOTTLES.MY TRACKING NUMBER IS 9534 6266 2036 4032 7934 28 AND WAS DELIVERED ON 2-5-2024 AT 12:21 PM.I WOULD JUST LIKE TO GET MY MONEY BACK, BECAUSE I TRIED THE PRODUCT AND IT DIDNT WORK FOR ME.IT CLEARLY STATES ON THE ORIGINAL MAILING LIFETIME MONEY BACK GAURANTEE WHICH I STILL HAVE.I LIVED UP TO MY END OF THE DEAL AND RETURNED EVERYTHING BEFORE IT WAS GONE.9 AND ONE HALF MONTHS TO BE EXACT.THANKS FOR YOUR TIME. ***********************
Business Response
Date: 04/22/2024
Good Afternoon,
North American Nutra would like to sincerely apologize for the **************** experience with our customer care team.

After reviewing the history is appear that it was incorrectly noted that a check was issued to the customer on 2/22/2024 by a customer service agent (attached).We are following up with the agent to clarify procedure to ensure this does not occur again. In addition, it appears that multiple agents attempted to credit with a failed notification that should have resulted in a check refund. We are working to re-train these agents immediately.

A check will be issued to the customer for the full purchase price (************ week to the following address:
***********************
2914 Arbutus Dr
********************

If there is anything further needed to ensure this complaint is resolved please do not hesitate to submit a response.

Thank you in advance for your understanding.

Customer Answer
Date: 04/29/2024

Complaint: 21574422

I am rejecting this response because:I STILL HAVE NOT RECEIVED MY CHECK AS THE COMPANY STATED THEY WOULD SEND.TODAY IS 4-29-2024 I FEEL I SHOULD HAVE RECEIVED IT BY NOW.THE ONLY THING I HAVE GOT FROM THEM IS A BROCHURE.I AM STILL WAITING.

Sincerely,

***********************
Business Response
Date: 05/09/2024
Good Afternoon,

North American Nutra would like to apologize for the delay experienced in receiving your refund check.

It appears the check was successfully delivered and cashed. Attached is a scan from our bank indicating the check was cashed.

If this is not the case or anything further is needed to resolve this complaint please let us know.

Thank you,
Customer Answer
Date: 05/10/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************
Initial Complaint
Date:03/05/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered the North American Nutra Sanguenol tablets on 12/27/23 and paid $119.85 for them. The company did not fulfill the order and I requested for a refund over a month ago. The customer service initially agreed to look into the matter but they have ceased to respond to my emails in the last two weeks.All I am asking is for a refund of the $119.85.
Business Response
Date: 03/06/2024
Good Morning,

Thank you for the opportunity to resolve this issue, North American Nutra would like to sincerely apologize for the delay experienced in receiving your Nitric Oxide Sanguenol order and subsequent credit.

After reviewing the order history we were able to locate a credit issued on February 1st 2024, transaction receipt attached.
We hope to continue serving this customer in the future. If there is anything further that our team can do to ensure that this complaint is resolved, please do not hesitate to contact us.

Customer Answer
Date: 03/06/2024

Complaint: 21385794

I am rejecting this response because:
I paid for two orders (see attachment), but they refunded only one of the orders. I am asking for the refund of the second order dated 12/27/23.

Sincerely,

***********************
Business Response
Date: 03/12/2024
Good Afternoon,

Our records indicate that a return of the product was not received for the order dated 6/24/2023. Our policy states that to receive a credit the customer must return either the used or unused portion to obtain a credit for their purchase. This order was successfully shipped in a timely manner but unfortunately as the order is over 9 months old the tracking number has now expired (**********************).

In the interest of resolving this complaint we can mail the customer a refund check as we are unable to issue a credit directly to the credit due to the order's age. A check will be issued this coming Thursday March 14th.

Thank you,
Customer Answer
Date: 03/13/2024

Better Business Bureau:
North ******* Nutra said they would mail me a check of $119.85 for the products that were not fulfilled. I accept this offer and wish to confirm my mailing address: ******************************************************************************
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************
Initial Complaint
Date:03/04/2024
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a product on or about 1/11/24.my check cleared my Bank on 1/19/24. Check number 3599. I never received the product. I sent them an informal letter and asked that they either complete the order or issue a refund. Have not had a reply
Business Response
Date: 03/06/2024
Good Afternoon,

Thank you for the opportunity to resolve this issue, North American Nutra would like to sincerely apologize for the delay in receiving a credit for your order.We have reached out to our mail team to see if they can locate any customer service correspondence associated with **************.

While we continue to investigate the case, a refund check is set to be issued for the full purchase price to the customer today.
****************************
$119.85
H MOORE
**************** 6
********* 36314

We hope to continue serving this customer in the future. If there is anything further that our team can do to ensure that this complaint is resolved, please do not hesitate to contact us.

Thank you,
Customer Answer
Date: 03/06/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************
Initial Complaint
Date:02/12/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
July, 2023 I order supplements from NORTH AMERICAN NUTRA ****** ** $159.80. August 2023 I called and they assured me it would be shipped out in 3 weeks. In October 2023 I asked for a refund (no refund) December 2023 checked on the refund, representative and requested a refund again. February 2024 checked on the refund, representative and requested a refund again. Thank You
Business Response
Date: 03/01/2024
Good Afternoon,

North American Nutra would like to sincerely apologize for Mr. ******* experience with our customer care team. Order history indicates that the agent attempted a credit and received an error code (attached), when this happens the agent must add the customers information to the queue to be issued a refund via mailed check.

A refund check is set to be issued for the full purchase price to this customer today.
****************************
**************************;
$159.80
**************************;
************************************* APT 109
********** - ** 40205

Additionally, we are going to work with the agents to ensure that these internal policies are correctly followed moving forward.
We hope to continue serving this customer in the future. If there is anything further that our team can do to ensure that this complaint is resolved, please do not hesitate.
Initial Complaint
Date:01/19/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On Jan 16th in the late afternoon, I called in response to an elaborate 24-page flyer I got in the mail regarding their Bionic Superfood supplement. The offer included buy one get one free, and I chose the 5-bottle pack (10 bottles). I had checked BBB complaints and there were several, some of which were that they paid for but never received the product. The company claimed it was backordered and that was the reason for the long delay (sometimes several weeks.) When I called, I mentioned these complaints and was assured that they now were fully stocked and my order would be shipped in 5-7 business days. Early the next day I decided to change the number of bottles on my order and when I spoke to another rep, I was told that they were out of stock, had been for months, and my order would not be sent until late February AT THE EARLIEST. I chose to cancel the order at that point but was told that my credit card had been charged and could not be refunded even though he did cancel my order. They claim a 100% satisfaction guarantee so why can't they refund the money since I never received anything? Also, I question why they are soliciting business with the elaborate flyer if they do not even have the product in stock and apparently are not sure when they will! If I had not decided to change my order, I would be in the same boat as others...waiting weeks for a product that was charged to my account instantly and I would have relied upon the false information of the sales rep that the product was immediately available. It is very suspicious that they post my payment instantly since most companies do not post a charge until the product is ready to be sent out.
Business Response
Date: 03/01/2024
Good Afternoon,

North American Nutra would like to sincerely apologize for the delay experienced in receiving your Botanic Superfoods order. The timeframe of the shipment should have been properly communicated upon ordering and we have requested the sales call to ensure the agent followed our outlined procedures.

A full credit has been issued to the customer as of 1/22/2024, detailed below.
01/22/2024 07:56pm By ********************* - Refunded - $199.75 Trans-ID: **********

The customer placed the Botanic Sueprfoods order on 1/16/2024 and their order was subsequently cancelled after the credit was issued on 1/22/2024.

If there is anything further needed from our team to resolve this complaint please do not hesitate to issue a response.
Initial Complaint
Date:01/14/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I haven&#**;t received my product. It was supposed be delivered in 10 days but it has been 1 month since I heard anything from them. I would like for them to either send me my product or return my money.
Business Response
Date: 04/18/2024
It appears it was shipped, returned and credited.

02/03/2024 01:08pm By sticky.io - Tracking number received from fulfillment.
01/08/2024 03:46pm - Refunded - $29.96 Trans-ID: **********
03/01/2024 12:48pm - Refunded - $89.89 Trans-ID: **********
03/11/2024 02:27AM - North American Nutraceuticals - 4 bottles Sanguenol Unopened

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North American Nutra is NOT a BBB Accredited Business.