Reviews

This profile includes reviews for Optimum RV's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Optimum RV

  7400 S US Highway 441 Ocala, FL 34480-8010

  
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  Optimum RV

  2540 W C 48 Bushnell, FL 33513-8386

  
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  Optimum RV

  3555 E Apple Ave Muskegon, MI 49442

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  Optimum RV

  9600 Asheville Hwy Inman, SC 29349

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  Optimum RV Corpus Christi

  4460 US Highway 77 Robstown, TX 78380

Review Details

• Review fromJoy W

  Date: 11/22/2023

  5 stars

  Joy W

  Date: 11/22/2023

  We went to Optimum Rv in Ocala, FL to look at different makes and models. We were assigned Kimberly ***** as our sales person. It was a fun and amazing experience. She was knowledgeable and had no problem stopping at any rv we chose as well as the ones on the list that met our wants and needs. As a 2st time Rv buyer I would recommend both the dealership and sales person. There is a lot to choose from and there was no pressure, a wonderful change! We ended up purchasing our 1st Rv because we felt confident and secure in our sales person Kimberly *****.
  So thankful and excited to start our new adventure.
  Mr. And Mrs J. ****
  

  Optimum RV

  Date: 11/29/2023

  Joy, 
  Thank
  you for your feedback. We are beyond pleased to hear that you enjoyed your
  experience with Kimberly. We strive to provide our customers with a stress-free
  experience, and it sounds like Kimberly exceeded our expectations. We hope that
  you can create unforgettable memories in your new RV. We appreciate the time
  you spent leaving us a 5-star review and are here for any of your future needs.
  Thank
  you for being a valued customer!
  Sincerely, 
  Optimum
  RV Management 
  

• Review fromJanet S

  Date: 11/17/2023

  1 star

  Janet S

  Date: 11/17/2023

  The worse service than you can receive. We have 1 month waiting for an RV service!!!! They only take a few minutes to sell but to solve problems they leave you waiting and pass the hot potato.
  

  Optimum RV

  Date: 11/29/2023

  Janet, 

  Thank you for your feedback. There are a number of factors that could contribute to the delays that you are experiencing in service. Our Customer Service Manager has reached out to you using the email attached to the review, as we are unable to locate you in our system.  Please respond to her at your earliest convenience. We look forward to hearing back from you and resolving this matter. 

  Thank you, 

  Optimum RV Management 

• Review fromOlivia A

  Date: 11/11/2023

  1 star

  Olivia A

  Date: 11/11/2023

  So I’ve been posting a lot of stuff about my travel trailer. But not really giving the name of the dealership.. ? well after fighting them, and fighting them and fighting them, and nothing being done. I’m gonna tell you the name so you don’t go there. And I’m going to tell you the travel trailer name because the company does not care about the customers.. I got my travel, trailer, from Optimum Rv In Ocalla. In December of last year. Me and my mom did inspection with the inspector at the dealership. and everything looked good with my Cherokee wolf travel trailer by forest river. So the day that they were supposed to deliver to me. They said they would call me and tell me what time they would get to where in?had it park. It was getting later on during the day and no call. I called them and asked them where it was. The grey tank leaking so we just said bring it down. I needed a place to live. Because they said the part will take a while. So they brought it down. When they got the part, they brought it back up to be fixed. Then they brought it back to me with underbelly showing like this. I called them to ask them if they can fix it they said, tape it. And I thought them and I said no so they had a third-party mechanic come out and look at it and they said it needs a whole new underbelly. But they still won’t fix it. ? talk to the dealership and told them to tape it. Found out the dealership manager was a basically used car sales man and he knew that he was selling faulty, travel, trailers. And one there employees called me a ***** by text message. I hope everyone will read this. And I learned that the best way to find out about getting a rv. Is these amazing groups but I didn’t know that until after I bought it
  

  Optimum RV

  Date: 11/29/2023

  Olivia, 
  Thank
  you for your feedback. We are sorry to hear that you are not having a positive
  experience. We are dedicated to providing our customers with exceptional
  service, we ensure you that this matter will be resolved. Our Customer Service
  Manager has reached out to you directly to assist you with your concerns. We
  hope to hear back from you soon.
  Thank
  you,
  Optimum
  RV Management

• Review fromHans F

  Date: 10/31/2023

  1 star

  Hans F

  Date: 10/31/2023

  Me and wife had very bad experience, had 4 different sales men they ran my credit 4 times then try putting us in rv that wouldn't let dog sleep in Very Ruidoso and pushy smart remarks they fudge the numbers up BEWARE IF YOU DONT KNOW WHATS GOING ON TRUST ME YOUR PAYING DOUBLE FOR WHAT EVER YOU BUY THERE THEY MARK WAY UP WONT BUDGE ON PRICE.They messed with my credit so much went down 40 points in a week.Theres way better dealers out there **** *** **** **** *** **** **** *** ** *
  

  Optimum RV

  Date: 11/19/2023

  Hans, 
  Thank
  you for your feedback. We do not have control over the banks that we partner
  with. We have to pull your credit to initiate the process with the banks and in
  some cases the bank will also have to pull your credit to finalize the loan on
  their end. In your case we attempted to get you approved on 3 different RV's
  and we used 3 different lenders. Our Customer Service Manager did explain how
  you can dispute the credit inquires directly with the credit bureaus. In
  most situations as long as you do not exceed 5 credit inquires and you purchase
  within 30 days, the credit inquiries are viewed as one by the credit bureaus. The
  credit bureaus understand that consumers need to shop around before they can
  make a purchase.
  If
  you have any question or concerns, please contact our Customer Service Manager
  and she will be happy to assist you.
  Thank
  you,
  Optimum
  RV Management

• Review fromJeremy P

  Date: 10/27/2023

  1 star

  Jeremy P

  Date: 10/27/2023

  I purchased a 2008 Flagstaff from Optimum RV in Ocala back in June of 23. Since them multiple leaks have been discovered. It has become apparant that instead of fixing issues before reselling this camper, their staff decided to just cover up the issues. Please do not buy from Optimum RV.
  

  Optimum RV

  Date: 11/07/2023

  Jeremy, 

  Thank you for your feedback. When you purchased the pre-owned 2008 Flagstaff, we sealed the roof and checked for leaks. When you took possession there were no signs of leakage and every vulnerable spot was found and sealed. We have no record of you reaching out to us within the first 3 months to report any leaks. It is important to know that in order to keep an RV roof from leaking it needs to be inspected and possibly resealed at least once every 3 months. Our customer service manager has reached out to you directly and will be happy to help you in any way that she can. 

  We appreciate your business. 

  Sincerely, 

  Optimum RV Management

   

• Review fromWayne W

  Date: 10/21/2023

  1 star

  Wayne W

  Date: 10/21/2023

  Stay away! Salesman Dave hung up on me and wont continue a conversation with me after he hung up on me. I had also requested a manager to call me back and I am still waiting. They gave me a very low ball number on my trade and said it was blue book. I wanted to buy that had a past leak and a generator that doesn't work, and yes that is how they are selling it. Even after the insulting number on my unit I still presented an offer on their unit. They didn't even have the courtesy to call back and let me know if they accepted or declined. The offer I gave them was based on the blue book value taking into consideration a $4000 new generator and the decreased value of a unit having had water damage. I gave them a fair value based on JD power and the work needed. If they think that value at JD is way too low then they need to look at the value at my unit on JD and see it is over $4000 higher than what they want to give me on my trade. They cant burn a candle from both ends. I get your in business to make money, but come on. At least be fair and don't hang up on potential customers. An offer is an offer, the least you can do is inform me if you want to negotiate or not. I would also appreciate not being hung up on and not having a return call after I reached out. Dave should learn how to deal with an upset customer after you insult them. He claims he is the middle man, but then he was laughing when i presented an offer on the unit, as a middle man I would think the person that can accept or decline the offer would be the one able to make that decision. In addition, I don't appreciate being addressed as brotha.
  If you read other reviews, clearly Im not the only one that thinks this Optimum RV is a disaster, Im not the only one that doesn't get calls back or offers entertained. No need to replay with our "management would love to talk to you". I had already tried that, clearly that is just a blanket statement to the many poor reviews you already have.
  

  Optimum RV

  Date: 11/07/2023

  Mr. *******, 

  
  

  Our management team attempted to connect with you once you left a ****** review and you never reached back out to us. Unfortunately, we are unable to assist you with your concerns if you do not give us the opportunity. We understand that you worked with our Pottstown location, but our corporate management team is the one that reached out to you to offer further assistance. Our understanding is that the call was ended at your request and after several minutes of you yelling at Dave once the offer was presented to you for your trade. The unit that you were looking at was pre-owned and priced to sell with past issues explained to you before moving forward. We respect that you did not accept our offer on your trade. If you would like our assistance, please email us at [email protected]. 

  
  

  Thank you, 

  
  

  Optimum RV Management 

• Review fromSheila G

  Date: 10/20/2023

  1 star

  Sheila G

  Date: 10/20/2023

  Brought a camper here finance people told me to lie and say I have my Rv ( still don’t have it .) so they can get paid. And I still after making payments still don’t have Rv . Please stay away bad business!!!
  

  Optimum RV

  Date: 10/23/2023

  Ms. *****,

  
  

  Thank you for your review. Our Customer Service Manager has reached out to you using the email attached to the review. Please respond to her at your earliest convenience so that we can assist you with this matter.

  
  

  Thank you, 

  
  

  Optimum RV Management 

• Review fromSusan L.

  Date: 10/06/2023

  1 star

  Susan L.

  Date: 10/06/2023

  I purchased a used motorhome from Optimum RV in May of 2022. It was in really good shape but had many small issues that I had to keep calling and pestering them to fix. The motorhome kept going back and forth into their garage for repairs. I did get to use it for three weekends before the engine blew.
  Ricky Howard the manager assured me they would help with the labor costs since I had such a hard time with them and getting the motorhome to be used safely.
  It took a year to get the motor up and running due to parts being unavailable. I kept Ricky posted every step of the way on the progress. Ricky never stated an amount nor did I have anything in writing, only some text messages, and his word that we shook hands on.
  When the time came and I asked Ricky to help out he was either conveniently fired or quit, no explanation and Tiffany didn't know why, only that she would hire him back if she could.
  I then contacted Tiffany Anders who said she would discuss it with her higher-ups. Denver Beck one of the higher ups said "I’ve read your complaint and I’m sorry to hear of your troubles. I will review it tomorrow and find a resolution within a day or two. Thanks for emailing me".
  She was to get back to me on a Tuesday. Well on Wednesday her answer was "Since I didn't have an exact money figure they couldn't help me".
  I've put all my money into this motorhome and made all the payments to use it three times, canceling trips for the summer with my family.
  The motorhome is ready to be picked up but I am short on the money.
  Please don't believe anything these people tell you unless you get it in writing.
  Before I purchased the motorhome the salesman man Jahlil Evans who verbally promised me that the motorhome would be as good as new when I picked it up, was also conveniently let go.
  Beware of them and get everything in writing or it will come back to bite you.
  Very dishonest people. They will tell you whatever you want to hear to make a sale.
  
  

  Optimum RV

  Date: 10/12/2023

  Ms. *******,
  
  Thank you for your
  review. Our records indicate that you purchased a 2006 Fourwinds on May 16,
  2022. We are not sure when you first experienced issues with the engine because
  we have no records of the failure but at the time of purchase, we did offer you
  warranty coverage that you denied. That coverage would have protected you in
  the event something like this happens. We sold you this unit AS-IS with no
  warranty or guarantee from the dealership. At the time of purchase the 2006
  Fourwinds was 16 years old. However, the 2006 Fourwinds had no signs of engine
  failure at the time of your purchase.  You did speak with our Customer Service
  Manager, Tiffany, who asked for documentation from Ricky since he is no longer
  with our company.  She requested the
  documentation because we stand behind our word and would have honored anything
  that Ricky previously promised. You did share previous text messages but
  nothing regarding engine failure. You stated that the agreement was verbal and
  that he agreed to cover labor cost. The text messages were all regarding missed
  phone calls or scheduling of future phone calls, nothing more. Our senior
  management team did investigate this matter and exhausted all options for
  assistance with the engine failure. We always look for ways to assist our
  customers and offer protection plans at the time of purchase to prevent major
  expenses later. We know firsthand how expensive RV repairs can be. According to
  the estimate that you sent us from ******** ********** * ***** ****** ***, the repair was completed on September 19, 2023, that is 1 year and 5 months after
  the date of purchase. We understand that this is a major financial burden on you,
  but we cannot be placed at fault as the RV was purchased AS-IS, more than 1 year ago. If someone from
  Optimum RV promised you compensation or financial assistance, we would have
  gladly honored that promise, however we did need proof of the promise.
  
  If you have any other questions or concerns, please let us know.
  
  We appreciate your business.
  
  Sincerely,
  
  Optimum RV Management

  Susan L.

  Date: 10/12/2023

  engine blew 2 months after purchase and tricky at the time stated quite clearly that optimum would help with the labor. doesn't matter how long it took to fix it, I didn't have the money at the time.
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  Optimum didn't stand behind their word, and I will never do business with any Optimum dealership again. Thanks for nothing

  Susan L.

  Date: 10/14/2023

  Your response is untrue. I notified Ricky as soon as the engine went, and after all the issues with the motorhome going back and forth for the "we owe" list, Ricky stated Optimum would help with the labor costs. Ricky texted me after leaving Optimum and stated he gave you all the information. You didn't stand by what I was told.
  

  Optimum RV

  Date: 10/19/2023

  Our response stated that we had no previous
  record of the failed engine, which is true. Unfortunately, Ricky is no longer
  with our company and the repair was never agreed to be completed by us, so we
  do not have any documentation or records of the failed engine. Our leadership
  team was more than happy to honor any previous promises however, we did need
  documentation to support your claims. That is fair considering you were seeking
  several thousand dollars. You could not produce any supporting documentation from
  Ricky, so we had to make a decision based off of the details and facts that
  were presented to us by you and those were that you purchased a pre-owned 2006
  motorhome over 1 year ago with no manufacturer warranty or dealership
  guarantee, you declined the extended warranty coverage at the time of purchase,
  and although the engine failed 2 months after purchase the unit was recently
  repaired. To our knowledge Ricky has not been in contact with anyone at Optimum
  RV regarding your matter. We sincerely apologize for the inconvenience and
  frustration that you have experienced with your RV purchase but given the facts
  that the engine failed 2 months after you took delivery, says that the unit was
  in working order at the time of purchase. Again, we understand that this repair
  is a major financial burden, but we cannot be held responsible for the cost or portion of the cost. We partner with industry leading warranty
  companies, to ensure that our customers are prepared for unexpected failures
  and major expenses later especially when something is sold with no guarantee.
  Thank you, Optimum RV

• Review fromTheresa R

  Date: 09/30/2023

  5 stars

  Theresa R

  Date: 09/30/2023

  Tiffany ****** is the Director of customer experience. She was the saving grace through our, year and a half, bumpy road of our purchase. We ended up trading in our original RV purchase for another in Ocala, FL. The eight hour drive was well worth it for the customer service we received. They were very organized and professional. They gave us a tour of our new purchase, a test drive, and a check off list to make sure everything was covered. Mike Aldana went above and beyond with getting quotes for cheaper insurance. Robin had the arm fixed on our awning before we left Ocala the next day.
  If not for Tiffany, we would not be the “happy campers” we are today. She went through many hoops to make the end result a positive one. We do not know what we would have done without her. Her ethics are second to none and we are so grateful for her grace and kindness.
  

  Optimum RV

  Date: 10/04/2023

  Theresa, 

  Thank you for taking the time to share your recent experience with us. We greatly appreciate your patience and kindness while we worked on the best possible resolution, not to mention your flexibility to drive to Ocala. We appreciate your business and are always here to support you. If you have any questions, please let us know. 

  Sincerely, 

  Optimum RV Management 

• Review fromJohn J

  Date: 09/29/2023

  1 star

  John J

  Date: 09/29/2023

  I put money down for a specific RV model at ******** ****** (greater St. Louis) location (now Optimum RV) in mid June 2023, which they didn't have in stock, and was told there was one remaining on the mfgr lot that I could get with a $1000 down payment. So I put the money down, and 3 weeks later found out that the dealership had been sold from ****** RV out of Utah to Optimum RV out of Florida. I was told this would not impact my sale/order, but a month after that I was still getting the runaround and one of the sales managers at the Optimum FL office was trying to sell me a different model/RV I didn't want. When I finally figured out from my original salesperson in Missouri that they couldn't get the original unit I was promised due to licensing transfer issues and a rep that had since sold it to a different dealership elsewhere in the country, I was promised my money back verbally by both the Festus salesperson as well as the Optimum FL office sales mgr. But a couple weeks later (now mid-August) I still hadn't received any word of the refund getting processed, and when I asked again, they told me they couldn't since it was originally paid to the ****** group and referred me back to ****** RV in Utah. ****** then bent over backwards at first indicating of course they would refund my payment, but never got back to me. Neither Optimum nor ****** ever refunded my money. Luckily, I used a credit card and my credit card company offers a dispute process to protect consumers from corrupt companies like these. I filed a dispute and finally got my credit card to refund my deposit, but never heard back ANYTHING from either ****** or Optimum. Meanwhile, one of these companies still has $1000 for a product they didn't deliver. Beware of this dealership and Optimum and ****** groups in general.
  

  Optimum RV

  Date: 10/04/2023

  John,
  Thank you for reaching out to us. We are sorry to hear that
  you had an unfortunate situation happen with a dealership that is no longer in
  business at a specific location that we now own. Although, this agreement had
  nothing to do with Optimum RV we attempted to assist you with a resolution. We did
  not receive any funding from your agreed upon deal nor did we make any promises
  on a delivery of an RV. Legacy was responsible for the reimbursement or
  delivery of the RV that you put a deposit on. We are happy to know that your credit
  card company was able to resolve this matter in terms of refunding your
  deposit. If you have any questions or concerns for Optimum RV, please let us
  know.
  Thank you,
  Optimum RV Management

  John J

  Date: 10/05/2023

  The delivery was not made because the dealership was in the process of being bought by Optimum. That was never indicated to me when I paid the dealership. Regardless, everyone at Optimum understood my situation and I was informed I would get reimbursed by both the dealership as well as the main Optimum office in Florida, both of which fully understood my situation when I was told that. So sugar coat it all you want, I was still lied to, not given accurate information about what was going on, and you still made deceptive attempts to point me toward purchasing a different unit instead, with the $1000 I paid applying to it instead. So if you want to stick with 'the last story' you told me, fine, but that doesn't make up for all the lies and deceptive sales techniques you tried to pull on me along the way. The dealership you now own received $1000 from me that was never returned and didn't deliver what that was supposed to apply to....period.