Business Profile
Timeshare Companies
Central Florida Investments, Inc.Headquarters
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This profile includes reviews for Central Florida Investments, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
1.05/5 stars
Average of 339 Customer Reviews
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Review fromSophia M
Date: 02/13/2024
1 starBoth my daughter and I were mislead, misinformed, a total violation of our consumer rights. I see that this is common for Westgate Resort based on these reviews, I wish I saw them before. The sales rep answered our question repeatedly about the cancelation policy and advised us that we can cancel at any time, after spending close to 4hours being pressured into buying a timeshare, at the end of it all there is no way we were able to read through the entire contract to see that we had only 10 days to cancel. At no point, did anyone state or verbally discuss the cancelation and risk, no because they did not want to clearly state our rights. It has been 4-6 weeks. The sales team sales manager told us this was a VIP offer where instead of 1 week, it's unlimited weeks that is being offered and that day was the last to secure thar deal. When we decided to walk away say we could not afford it, they offered an odd or 1/2 offer, so you basically paying on a high interest loan for year with lack of usage till a year later, none of the benefits such as the 150 westgate to westgate or 229 interchange offer is available till ****, and all lies that this is unlimited weeks. The sales trying to deny all of what he told us, of course he done made a sale. I called today corporate customer service to cancel and was told, there is cancelation option, no apologies offered, no options or empathy for what took place. I am sending in a cancelation and getting an attorney and I need this contract to be voided immediately, its all based on deception and lies and total taking advantage of consumers.**************Review fromNathaly L
Date: 02/10/2024
1 starNathaly L
Date: 02/10/2024
Dios estoy ms que arrepentida, el vendedor que nos casi exigi a comprar el tiempo compartido nos dijo muchas mentiras, que *** compra era exclusiva, que poda hacer reservas fuera de ************** con una tarifa de 250 dlares en hoteles 5 estrellas por semana, y podra hacer reserva por 150 dolares la semana en el mismo resort, que podramos rentar a otras personas por precios ms ***** para nosotros, me cont la historia de que supuestamente en *****************, ******** un hotel por 1 semana en la.zona de ******** para su hermano, me dijeron que si quera cancelar o vender el tiempo compartido el resort nos ayudara a la venta, pero TODO ABSOLUTAMENTE TODO FUE MENTIRA, estoy pagando hasta la fecha 12 mil dolares, 12 mil dlares perdidos porque no puedo ocupar los resort, los precios para propietarios son exageradamente altas a comparacin de otros hoteles, incluso la notaria pblica de nacionalidad ******* nos dio la misma informacion, llame para decir que necesito devolver este compartido y me dijeron que tent que venderlo yo o un reactor, osea ellos tampoco te ayudan con eso, llame a la.notaria y al vendedor, jamas me respondieron las llamadas, la seorita que atendi mi llamada prcticamente se ri de mi cuando le dije q esto era una estafa.. que ********** que me ofrecieron me estaban cumpliendo, ahora no s como cancelar este contratoCentral Florida Investments, Inc.
Date: 02/28/2024
February 28, 2024
RE:***************************************
Reference # ****** Account # *********** *********
Dear **********************,
We thank you for your patience while we reviewed your post in our electronic board.We apologize for the delay in our response and for any inconvenience this may have caused. Westgates response is as follows.
We thank you for your comments and feedback and are saddened to read about your dissatisfaction with your purchase, as one of Westgates main goals is to assist our owners in realizing the full potential of their timeshare ownership.
For us to better address your concerns, to better protect your privacy, and due to the character limitation for comments, please know that we will be sending a full response to your concerns to the email address on file. For your convenience, as our records indicate that your preferred language is Spanish,we have addressed our response in Spanish to ensure that you gain a thorough and detailed understanding of our findings.
Respectfully,
****************, Executive Team
Owner Relations Correspondence
********************************************** (Attn: ****************)
Sb/bpReview fromSha-king T
Date: 02/05/2024
1 starSha-king T
Date: 02/05/2024
It is becoming increasingly evident that Westgate Resorts is not worried about their brand or their members as they continue to ignore my issues. I can only assume I am not alone, in my experience. As such, I feel like it is my duty to report my story, so others can avoid this trap. My concerns regarding the misleading information and pressure I have encountered throughout my interactions with Westgate. Instead of understanding my financial constraints, Westgate personnel tag teamed up to push me towards the sale. Feeling pressured, I reluctantly made the purchase in 2019. Unfortunately, due to the unforeseen circumstances of the ******19 pandemic, I was unable to utilize my timeshare for two years. Despite this, I was still expected to pay the maintenance fee. When I questioned the fairness of this, considering the pandemic's impact on travel, no accommodation was provided. In fact, I was threatened with collections if I didn't pay. Fearing the consequences for my credit score, I reluctantly paid the fee. I was told to make this work for me, 2021 and 2022: I need to upgrade again which was a direct result of fearing the loss of potential equity. Throughout my entire experience with Westgate, I have come to realize the extent of the misinformation I have been subjected to. I was promised the ability to exchange my week to any Westgate location free of charge, only to discover that there was an exchange fee when I attempted to book a trip to Vegas. Additionally, the travel credit system was misrepresented to me, leading me to believe it covered a more sizable portion of expenses and was more cost-effective than it is. I believe it is crucial for Westgate to take responsibility for the misinformation and pressure tactics used during the sales process.Central Florida Investments, Inc.
Date: 02/28/2024
February 28, 2024
RE: ************************************************************** ID # ****** - Account #*********** - CS0286329
Dear ****************,
Westgate Resorts has received your correspondence and appreciates your patience while we researched your concerns.
****************, please be advised that to protect your privacy, we will be responding to your specific concerns about your timeshare ownership in a separate letter that will be sent to you directly via email. If any questions or concerns should remain, we may be contacted at the email address shown below.
Thank you for the opportunity to be of service.
Respectfully,
***************, Executive Team
Owner Relations Correspondence
Westgate Resorts
**********************************************
Cm/amReview fromSheree A.
Date: 01/25/2024
1 starSheree A.
Date: 01/25/2024
I wrote the Executive Vice President of Westgate Resorts over a month ago; and have heard nothing back from him or any other member of Management. Unfortunately, I fell victim to their unscrupulous sales team in *********, most recently when they talked me into upgrading my ownership in 2021. At the time, because of *****, it felt like promises being delayed, were somewhat expected. Now I have found that everything I was sold was simply a farce. I was blatantly lied to by the salespeople at Westgate Resorts *********. I hope no one follows in my steps. In my letter, I have demanded that Westgate Resorts terminate my timeshare contract due to what is simply fraud. I was subjected to deceptive sales tactics and extreme pressure, both of which heavily influenced my decision to buy. I was led to believe that access to Westgate LV Resorts was an exclusive opportunity reserved solely for owners. However, I have since discovered that anyone can rent them at significantly lower rates, thus contradicting the exclusivity claim as well as the affordability for future travel. I was also assured that this was a sound real estate investment. Given assurances that the property's value would appreciate, coupled with the potential for lucrative rentals and resales. This information has proven to be inaccurate, and the promised benefits have not materialized. I was told that I would become a travel partner and as a partner, I would be able to redirect any profits from the rental to go towards payment of the mortgage and maintenance fees, so I wouldnt be forced to pay for this out of pocket. The deceptive sales tactics, pressure, and misrepresentations are the reasons that I have demanded my contract be terminated immediately.Central Florida Investments, Inc.
Date: 02/08/2024
February 8, 2024
RE:***********************
Review # ****** - Account # *********** - *********
Dear **************,
We thank you for your comments and feedback. Please realize that we are saddened to read about your dissatisfaction with your purchase, as one of Westgates main goals is to assist our owners in realizing the full potential of their timeshare ownership.
For us to better address your concerns and due to the character limitation for comments, please know that we will be sending a full response to your concerns to the email address on file for your privacy.
We thank you for the opportunity to be of service.
Respectfully,
**************,Executive Team
Owner Relations Correspondence
Westgate Resorts
**********************************************
Ak/amCentral Florida Investments, Inc.
Date: 02/08/2024
February 8, 2024
RE:***********************
Review # ****** - Account # *********** - *********
Dear **************,
We thank you for your comments and feedback. Please realize that we are saddened to read about your dissatisfaction with your purchase, as one of Westgates main goals is to assist our owners in realizing the full potential of their timeshare ownership.
For us to better address your concerns and due to the character limitation for comments, please know that we will be sending a full response to your concerns to the email address on file for your privacy.
We thank you for the opportunity to be of service.
Respectfully,
**************,Executive Team
Owner Relations Correspondence
Westgate Resorts
**********************************************
Ak/amReview fromKimberley R
Date: 01/16/2024
1 starKimberley R
Date: 01/16/2024
I WISH I COULD GIVE NO STARS. THESE PEOPLE ARE RIP OFFS THEY DINT TELL YOU EVERYTHING YOU NEED TO KNOW BEFORE YOU GET SUCKED IN TO BUYING SOMETHING YOU COULD NEVER USE OR PAYING FOR SOMETHING YOU CAN NEVER USE. PAID MORTGAGE ON A **** FOR OVER 6 MONTHS INCLUDING THE MAINTENANCE FEES. NEVER EVER USED THE **** AND FOUND OUT TODAY THAT THE DATE I BOOK FIR ANOTHER STAY WITH WESTGATE INCLUDING THE ONE I HAVE BOOK FOR MY ANNIVERSARY THIS YEAR, I CANNOT USE UNLESS ALL MY MAINTENANCE FEE IS PAID IN FULL. THESE PEOPLE ARE CRAZY AND ATE JUST TAKING YOUR MONEY. DONT BUY INTO THOSE OTHER LIES THEY SALE YOU WHEN THEY ARE MAKING THERE PITCH TO SALE YOU THAT LIE. AND THEY ALWAYS TELL YOU THE PERSON THAT SALE YOU THESE LIES, OH YOU CAN REACH ME ANYTIME FOR ANYTHING YOU DONT KNOW OR UNDERSTAND, ***! ONLY UNTIL YOU LEAVE THEIR PROPERTY. I AM SOOO DISAPPOINT WITH THESE WESTGATE RESORTS A **** ON THEIVES.Central Florida Investments, Inc.
Date: 01/31/2024
January 31, 2024
RE:****** and ***************************************
Review # ****** - Account # *********** -*********
Dear Mr. and *************************,
We are sorry to read about any difficulties you may have encountered while trying to contact the sales representative and any dissatisfaction you have with Westgate. Please know, that we have different departments within Westgate specifically dedicated to dealing with various aspects of your ownership, and our Owner Relations Team can get you in contact with whichever one may apply. This team is also dedicated to servicing your reservation needs. As you may know, they can be reached at ************** / option 4. Additionally, owners have access to our online portal at westgateowners.com, wherein they can also manage their ownership.
Additionally,contrary to the allegation presented, our records show that you were made aware of the maintenance and tax fee obligation for usage in both the closing and in multiple phone calls since the purchase. Our records also indicate that you were made aware that the maintenance and taxes had to be paid in full to travel as well as the due date in multiple phone calls on June 6, 2023, June 25, 2023,and September 19, 2023.
As we deeply value your relationship with Westgate Resorts and remain committed to providing you with the highest level of service, we encourage you to reach out to our department referrals as they aim to provide owners with direct assistance with their accounts. For further assistance with your Westgate account, please contact our ************************** by phone, at **************.
We thank you for the opportunity to be of service. Should you have any further concerns following this response, please do not hesitate to reach out to us at the email below.
Respectfully,
**************,Executive Team
Owner Relations Correspondence
Westgate Resorts
**********************************************
Ak/amReview fromDesaray E
Date: 01/16/2024
1 starDesaray E
Date: 01/16/2024
Westgate lied to me they sold me a package that wasnt even real theyre thieves and they dont mind taking for us because thats how they become more wealthier my familys vacation was ruined and all they could say was Im sorry that they promised you that we cant fulfill theyre promises on your wishesCentral Florida Investments, Inc.
Date: 01/23/2024
January 23, 2024
RE: *************************
Review ID # ****** - Account #*********** - CS0274015
Dear **************,
We appreciate your patience while we reviewed your posting on the Better Business Bureau electronic message board. Please find our response below.
**************, we truly regret to read that you no longer wish to consider ownership of a timeshare with Westgate Resorts. While we appreciate your concerns, please be advised that your claim that you were lied to by Westgate is vague in nature and we require specific details about this claim in order to perform further research into this matter.If you wish to provide us with the requested information along with any documentation that you may have to support your claim, we encourage you to submit it to the email address shown at the bottom of this letter. In the absence of the requested information and documentation that would support your claims of wrongdoing, please be advised that we are unable to address this matter any further.
Westgates commitment is to continue to provide quality vacations and customer service that stands unrivaled within the timeshare industry. We strive to exceed your expectations,and it is our hope that you will allow us to do that. For further assistance with your account, please contact our VOA Department at **************.
Thank you for the opportunity to be of service.
Respectfully,
***************, Executive Team
Owner Relations Correspondence
Westgate Resorts
**********************************************
Cm/bpReview fromChristy B
Date: 01/13/2024
1 starChristy B
Date: 01/13/2024
DO NOT TRUST Westgate! We were fed a load of lies and contact with the company is terrible. We asked so many questions and were provided a rosy picture of using the timeshare is parts over two years...on and on. Well, when we were trying to use this we found out it was 'high demand' time and added $750 fee to use it. Really? I could just book a hotel and pay that! Not to mention that basically every week is 'high demand' everywhere! We contacted the people we purchased this from almost two years ago and were provided our 'exit' options. We can give them the timeshare back and pay the transfer fees, deed it to someone else and pay the transfer fee, or sell it ourselves. If this isn't worth anything and Westgate won't even pay to sell it back to someone else it must be worthless! I do however see a 4th option of suing for false advertisement. We asked many times about fees and were told we could go to any Westgate with a $159? fee. Never ever was it told about high usage time. We own another timeshare so we are very aware how this works. We didn't go into this blindly. I just wish we would have saved ourselves the 8 hours spend in their office haggling over such a stupid investment. We have been lied to over and over. SAVE YOURSELF, READ THE REVIEWS ON THIS COMPANY, AND DONT GIVE THEM ONE MINUTE OF YOUR TIME OR BREATH. Worst company I have EVER had to associate with.Central Florida Investments, Inc.
Date: 01/26/2024
January 26, 2024
RE: ********* (*******) ******
Review ID # ****** - Account #*********** - CS0272616
Dear ****************,
We appreciate your patience while we reviewed your correspondence. Please find our response below.
****************, please be advised that to protect your privacy, we will be responding to your specific concerns about your timeshare ownership in a separate letter that will be sent to you directly via the email address for your account. If any questions or concerns should remain, we may be contacted at the email address shown below.
We appreciate the opportunity to be of service.
Respectfully,
***************, Executive Team
Owner Relations Correspondence
Westgate Resorts
**********************************************
Cm/amReview fromLisa R
Date: 01/13/2024
1 starLisa R
Date: 01/13/2024
Buying a timeshare with Westgate at the Smoky Mountains has become an enormous regret. We were so sorely misled on what we were getting into with this timeshare. Never would have bought it had we known the truth about them. We were told before we bought maintenance fees rarely go up ever, only to find out they go up every year like clockwork. They told us we could exchange for other resorts anytime for no extra costs and then later found out there is a fee. We were told we could get cruise and travel with our ************** to find out later that we had to have points. There are major issues with availability at the resort. So many fees they don't tell you about up front. Unclean rooms with clothes left behind. Unable to use the resort when we need to schedule. We feel like we were totally scammed. Don't want to be an owner with a company that lied to us and no matter how many times we have told them, they don't seem to care. Won't let us out of the contract. The whole thing has been a nightmare and now we are trapped in a timeshare and a ton of fees with a company that doesn't seem to care we were lied to. Would not recommend this to anyoneCentral Florida Investments, Inc.
Date: 01/26/2024
January 26, 2024
RE:****** and ***********************
Review # ****** -Account # *********** - *********
Dear Ms. *** *******************,
We sincerely apologize for any inconvenience you may have experienced while being our valued guest. It is Westgates desire that you always enjoy your vacation with us, and we will make every effort to meet your needs during your visit. Please know that if you ever experience any issues during your stay, we encourage you to alert the Front Desk staff immediately. Their function is to intercept any potential problems and work toward providing a solution in a timely manner. In addition, we do ask our owners to complete the Maintenance Survey while they are on the property.Thoughtful observations from Westgate families, such as yours, enable us to properly monitor our performance, thereby ensuring that Westgates customer service standards never falter.
Additionally,regarding your claim of needing points to utilize Westgate Cruise and Travel Collection (WGCTC), we ask that you provide us with further clarification as WGCTC does not utilize a point-based system. With this,we are currently unable to address this until this additional information is provided. Ultimately, please be advised that our records indicate that Westgates responses addressing the remaining concerns were emailed to you on April 8, 2023, and November 13, 2023. As such, please understand that we will be sending copies of these responses to you directly for your further review.
We remain here for any further concerns you may have. Should you require direct assistance with your Westgate account, we encourage you to contact our *************************** at **************. We thank you for the opportunity to be of service.
Respectfully,
**************,Executive Team
Owner Relations Correspondence
Westgate Resorts
**********************************************
Ak/amCentral Florida Investments, Inc.
Date: 01/26/2024
January 26, 2024
RE:****** and ***********************
Review # ****** -Account # *********** - *********
Dear Ms. *** *******************,
We sincerely apologize for any inconvenience you may have experienced while being our valued guest. It is Westgates desire that you always enjoy your vacation with us, and we will make every effort to meet your needs during your visit. Please know that if you ever experience any issues during your stay, we encourage you to alert the Front Desk staff immediately. Their function is to intercept any potential problems and work toward providing a solution in a timely manner. In addition, we do ask our owners to complete the Maintenance Survey while they are on the property.Thoughtful observations from Westgate families, such as yours, enable us to properly monitor our performance, thereby ensuring that Westgates customer service standards never falter.
Additionally,regarding your claim of needing points to utilize Westgate Cruise and Travel Collection (WGCTC), we ask that you provide us with further clarification as WGCTC does not utilize a point-based system. With this,we are currently unable to address this until this additional information is provided. Ultimately, please be advised that our records indicate that Westgates responses addressing the remaining concerns were emailed to you on April 8, 2023, and November 13, 2023. As such, please understand that we will be sending copies of these responses to you directly for your further review.
We remain here for any further concerns you may have. Should you require direct assistance with your Westgate account, we encourage you to contact our *************************** at **************. We thank you for the opportunity to be of service.
Respectfully,
**************,Executive Team
Owner Relations Correspondence
Westgate Resorts
**********************************************
Ak/amReview fromTerrill L
Date: 01/09/2024
1 starTerrill L
Date: 01/09/2024
Review to be posted (copy & paste as review): Don't buy a timeshare here! I was pressured repeatedly for around 8 hours to sign up to to be a timeshare owner, which turns out is a lifelong contract that's very hard to get out of. Salesman followed me around the entire time, even when on a personal call. Did not give me the true facts and would not give me any room to think. I have told them over and over I want out since the day after I bought it and they will not take my name off it. Not worth the money or hassle. I would never agree to sit through a presentation again.Central Florida Investments, Inc.
Date: 01/24/2024
January 24, 2024
RE: ******* and ***************************
Review # ****** - Account # *********** -*********
Dear Mr. and ***************,
We apologize if you felt uncomfortable or pressured in any way while attending our sales presentation. Since there may have been offers presented on a first-come,first-served basis, depending on the available inventory, the representative may have expressed some urgency regarding the offer. However, you were never obligated to remain past the agreed-upon time to receive your incentive or to purchase a timeshare. Ultimately, you have the right to inform the sales staff or closing officer of any discomfort to ensure proper action is taken, or refrain from purchasing if your concerns are not addressed to your satisfaction. To add, we can confirm that you did come back the following day wanting to cancel and chose to accept an alternate unit instead. Our records indicate you were not satisfied with the initial unit purchased.
Ultimately,Westgates position stands that full and fair disclosure of all purchase terms was provided to you at the time of sale, including the financial obligations associated with the purchase. As the consumer, it remained your responsibility to review all terms carefully. As such, the contract, as written, remains valid, enforceable, and not subject to cancellation.
As we deeply value your relationship with Westgate Resorts and remain committed to providing you with the highest level of service, we encourage you to reach out to our department referrals as they aim to provide owners with direct assistance with their accounts. For further assistance with your Westgate account, please contact our **************************** by phone, at **************.
We thank you for the opportunity to be of service. Should you have any further concerns following this response, please do not hesitate to reach out to us at the email address shown below.
Respectfully,
**************,Executive Team
Owner Relations Correspondence
Westgate Resorts
**********************************************
Ak/bpReview fromFelix P
Date: 01/09/2024
1 starFelix P
Date: 01/09/2024
Westgate has deceived and made this a horrible experience. They are only after one thing and that is your money. It has been tough on my family trying to separate ourselves from this timeshare. We warn others to be careful and use our and many others experiences as face value to how Westgate treats you.Central Florida Investments, Inc.
Date: 01/23/2024
January 23, 2024
RE: *******************************
Review ID # ****** - ******* #*********** - CS0270325
Dear ************************,
We appreciate your patience while we reviewed your correspondence. Please find our response below.
************************, we truly regret to once again read that you no longer wish to be the owner of a timeshare with Westgate Resorts. While we appreciate your correspondence, please understand that we have previously addressed your concerns numerous times in the past per our company protocol. While you *** not agree with our previous responses,please be advised that our review of your correspondence confirms that you have not provided any new allegations for Westgate to research and no additional documentation in support of your previous ones. As previously advised, our research has concluded that on the date of purchase,you received full and fair disclosure of all matters pertinent to the transaction. Please understand that in the absence of documentation that would either support your claims of wrongdoing or negate your signatures on the executed contract documents, Westgates position remains that your contract is valid, legally enforceable, and will not be cancelled.
While we are appreciative of your concerns, we remain here to help you. We encourage you to contact our ******* Services Team at ************** for further assistance with your account. While they do not provide contract cancellation services, they are committed to helping you. They will explore options that *** be available to you to assist you with bringing your account current with your financial difficulties in mind. Thank you for the opportunity to be of service.
Respectfully,
***************, Executive Team
Owner Relations Correspondence
Westgate Resorts
**********************************************
Cm/bp
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