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This profile includes reviews for Central Florida Investments, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Central Florida Investments, Inc.

  2801 Old Winter Garden Road Ocoee, FL 34761-2965

• 

  Central Florida Investments, Inc.

  12000 Cypress Run Dr Orlando, FL 32836

• 

  Central Florida Investments, Inc.

  131 SW Webbs Gln Lake City, FL 32024

• 

  Westgate Myrtle Beach, LLC

  415 S. Ocean Blvd. Myrtle Beach, SC 29577

• 

  Westgate Myrtle Beach, LLC

  415 S. Ocean Blvd. Myrtle Beach, SC 29577

Review Details

• Review fromSarah S

  Date: 01/08/2024

  1 star

  Sarah S

  Date: 01/08/2024

  We were told if we sat through a 90 minute presentation. We could have a $150 in casino credit and a gourmet lunch with drinks. What we were given was a Buffet type chicken with some rice and vegetables and fountain soda. The presentation exceeded 3 and a 1/2 hours. They "Nice guy/Nicer more helpful guyed" us with the price starting at $50k down and $4500 a month plus HOA, when we said there was no wat, they asked what we could afford. We told them really nothing extra per month. Then miraculously, the "broker" returned and whispered at ua that she just got a call about a unit that just became available due to foreclosure we could have it for nothing down and $500 per month. We explained again that we couldnt commit to an added monthly expense. The "broker" then looked at her phone and got very excited and said that another unit became available because the persons financing fell thru? It was in Orlando and we could have it for $0 down as long as "*****" (our liaison, i guess) could use her credentials and we would sell our incentives ( the casino credit and the food voucher) back to them and that would serve as the down payment. We said again we could not take on ANY extra monthly expense and the mood instantly became very cold. They sent one final person and we did not let her even introduce herself. We firmly said no and we left So after 4 hours and 3 different reps, we were given our casino credit vouchers and we left.

  Central Florida Investments, Inc.

  Date: 01/22/2024

  January 22, 2024
  
  
  RE:*********************
         Review ID # ****** - *********
  
  Dear **************,
  
  We appreciate your patience while we reviewed your correspondence. Please find our response below.
  
  **************, we sincerely apologize for any lack of quality customer service you may have experienced during the sales presentation that you attended. Please be assured that Westgate Resorts demands strict adherence to the Westgate Standards of Excellence, our service protocol, at all times. We do not ever condone discourteous or unprofessional behavior. Although we offer continuous training for our staff, our most valuable tool to monitor individual staff performance is comments from our guests.
  
  Please also allow us to apologize for any inconvenience you may have experienced due to the length of the sales presentation you attended and if you felt pressured or uncomfortable in any way. Because discounted purchase opportunities of a first come, first served nature are presented to you, the sales staff may convey some urgency depending on the available inventory as it is constantly changing, but you were never under an obligation to purchase a timeshare. Please remember that in order to receive the promised gifts, you were only required to attend the presentation for ************************************************************ purchase a timeshare. While you have also stated that you were dissatisfied with the food that you were provided with, we ask that you please understand that it would have been at your discretion to inform the sales staff or closing officer of any discomfort to ensure proper action was taken and end the presentation if your concerns were not addressed to your satisfaction. While Westgate is a sales-driven company,at no point were you forced to stay or purchase a timeshare. With that being said, we truly appreciate your efforts in bringing your experience to our attention.
  
  If any questions or concerns should remain, we may be contacted at the email address shown below. Thank you for the opportunity to be of service.
  
  Respectfully,
  
  ***************,Executive Team
  Owner Relations Correspondence
  Westgate Resorts
  **********************************************
  
  Cm/bp

• Review fromLaShunda C

  Date: 01/08/2024

  1 star

  LaShunda C

  Date: 01/08/2024

  Our journey with Westgate Resorts has been nothing more than a nightmare. We feel utterly scammed and taken advantage of! It all started when we stumbled upon a 4 days and 3 nights vacation package at Westgate Smoky Mountain Resort **********, ** for $99 online! My husband called and spoke with the customer service rep to verify the authenticity of the package; this innocent conversation turned into our nightmare we are experiencing now! They said there will be a quick meeting for their guests that would only last 90 minutes. We were not informed this was a timeshare poly until we were in the meeting. The meeting was mandatory for both my spouse and my self, or we would've been charge $500. The meeting lasted 6 long hours! The sales agent bombarded us with small talk! He presented us with a $60,000 purchased price we said "no", he left and came back with his manager. They painted the picture the property would pay for itself, if we look at the cost of trips we are planning to take. They played on our emotions, and continued to state the units want last long and they are selling fast. Once they found out I was a healthcare worker, they seized the opportunity to make promises, thanking me for my service and dropped the price to $25,900. The agent showed us a specific unit, then told us it was sold after we toured it. A few months later, we received a call from Westgate Resorts, **** Florida stating a mistake was made in our original meeting, so they upgraded us to a 3 bedroom unit. We were billed $1400 for a maintenance fee; 7 months after signing the contract! We couldn't use the property until January 2023 this is the same month we were bill the maintenance fee! We are paying a monthly payment and have never used the property. We have filed a formal complaint to get out of the contract! Westgate Resorts have displayed deceptive practices. Please do not fall for their tactics. They pressure you and sell lies. We have been betrayed and violated.

  Central Florida Investments, Inc.

  Date: 01/23/2024

  January 23, 2024
  
  
  RE:****** and *****************************
         Review # ****** - Account # *********** - *********
  
  Dear Mr. and *****************,
  
  We thank you for your comments and feedback and are saddened to read about your dissatisfaction with your purchase, as one of Westgates main goals is to assist our owners in realizing the full potential of their timeshare ownership.
  
  For us to better address your concerns and due to the character limitation for comments, please know that we will be sending a full response to your concerns to the email address on file to safeguard your privacy.
  
  Respectfully,
  
  **************,Executive Team
  Owner Relations Correspondence
  Westgate Resorts
  **********************************************
  
  Ak/bp

• Review fromGabrielle M

  Date: 01/02/2024

  1 star

  Gabrielle M

  Date: 01/02/2024

  If I could give this place ZERO stars I would. I have paid my mortgage OFF and paid all maintenance fees up until 2024. I booked a 2022 week late and paid the exchange fee of $250. As I'm preparing for my trip in March, they now tell me that I will have to pay ANOTHER $1000+ to Westgate in order to check into my resort for the 2024 fees. Oh and if I cancel, I lose the $250 I already paid. SO THEY ARE JUST GETTING FREE MONEY FROM ME!!!!
  
  Mind you, I have not taken a trip with them in years and still managed to keep my account current. And the reason I have not traveled with them in years i because resorts are NEVER available, they harass and stalk you when you are there to increase your unit size or get something newer and the customer service is SIMPLY THE WORST. I can't understand how there is not some significant lawsuit against them by now and how they are able to stay in business. You read all the comments and see they terrible ratings below and there needs to be some government intervention on frauds like this. This is quite possible one of the worst decisions I ever made and will happily participate in any type of protest of scam companies like this!

  Central Florida Investments, Inc.

  Date: 01/10/2024

  January 10, 2024
  
  
  RE:*********************** and ***********************************
         Review # ****** - Account # ********** - *********
  
  Dear ************** and ********************,
  
  Westgate Resorts has received your correspondence, and we appreciate your patience while we researched your concerns.
  
  ************* and ********************, we thank you for your comments and feedback and are saddened to read about your dissatisfaction with your purchase, as one of Westgates main goals is to assist our owners in realizing the full potential of their timeshare ownership.
  
  For us to better address your concerns and due to the character limitation for comments, please know that we will be sending a full response to your concerns to the email address on file for your privacy.
  
  Respectfully,
  
  **************,Executive Team
  Owner Relations Correspondence
  Westgate Resorts
  **********************************************
  
  Ak/am

• Review fromKed A

  Date: 01/02/2024

  1 star

  Ked A

  Date: 01/02/2024

  Our Westgate experience started with a birthday celebration and ended in a nightmare. A promised 90-minute presentation turned into an all-day ordeal, ruining our plans. The lack of transparency, respect, and the prolonged, dishonest sales pitch were appalling.
  False assurances about easy vacations, rental income, and unaffected credit led to significant damage. The promise of unlimited travel options turned into persistent availability issues. Hidden fees, undisclosed details, and delayed contract delivery added a financial burden and frustration.
  Despite spending $20,000, we've received nothing but hassle. The whole Westgate venture feels like a massive scam. Avoid at all costs!

  Central Florida Investments, Inc.

  Date: 01/18/2024

  January 18, 2024
  
  
  RE: *********************
         Review ID # ****** - Account #*********** - CS0268004
  
  Dear ******************,
  
  We appreciate your patience while we reviewed your correspondence. Please find our response below.
  
  ******************, please be advised that to protect your privacy, we will be responding to your specific concerns about your timeshare ownership in a separate letter that will be sent to you directly via email. If any questions or concerns should remain, we may be contacted at the email address shown below.
  
  We appreciate the opportunity to be of service.
  
  Respectfully,
  
  ***************, Executive Team
  Owner Relations Correspondence
  Westgate Resorts
  **********************************************
  
  Cm/am

• Review fromMelissa V

  Date: 12/31/2023

  1 star

  Melissa V

  Date: 12/31/2023

  By far the worst experience I have ever had with a hotel. From the very beginning WestGate representatives was disingenuous. Lured us into a time timeshare presentation under false pretenses. Told us the presentation was 90 minutes and ultimately ended up being 4 hours. When I questioned the overall financial feasibility and the companies reasoning of owning a timeshare, the representative Leah became confrontational and sarcastic. She more or less informed me that I would have to agree and not question the information I was being told. I was not free to express my lack of interest in the program or question the hidden financial costs. I left the encounter extremely frustrated, bullied and pressured. There was a serious lack of professional by the representative.

  Central Florida Investments, Inc.

  Date: 01/11/2024

  January 11, 2024
  
  
  RE: *************************
         Tour ID # ******** - Review ID # ****** - *********
  
  Dear **************,
  
  We appreciate your patience while we reviewed your correspondence. Please find our response below.
  
  **************, we truly regret to read that you no longer wish to be the owner of a timeshare with Westgate Resorts. Please know that we remain at your service to address your concerns and assist you to the best of our ability.
  
  We sincerely apologize for any lack of quality customer service you may have experienced during the sales presentation that you attended. Please be assured that Westgate Resorts demands strict adherence to the Westgate Standards of Excellence, our service protocol,at all times. We do not ever condone discourteous or unprofessional behavior.Although we offer continuous training for our staff, our most valuable tool to monitor individual staff performance is comments from our guests; therefore, we truly appreciate your efforts in bringing your experience to our attention.
  
  Please also allow us to apologize for any inconvenience you may have experienced due to the length of the sales presentation you attended and if you felt pressured or uncomfortable in any way. Please remember that to receive the promised gifts, you were only required to attend the presentation for 90 minutes and had no obligation to remain past that time. We ask that you please understand that it would have been at your discretion to inform the sales staff or closing officer of any discomfort to ensure proper action was taken and refrain from purchasing if your concerns were not addressed to your satisfaction. While Westgate is a sales-driven company, at no point were you forced to stay at the sales presentation. As the consumer, the decision to accept the offer to tour in exchange for gifts as well as stay at the sales presentation was yours to make.If any questions or concerns should remain, we may be contacted at the email address shown below.
  
  Thank you for the opportunity to be of service.
  
  Respectfully,
  
  ***************, Executive Team
  Owner Relations Correspondence
  Westgate Resorts
  **********************************************
  
  Cm/am

• Review fromHector G

  Date: 12/22/2023

  1 star

  Hector G

  Date: 12/22/2023

  Manténganse alejados de Westgate Resorts. Mi esposo y yo tuvimos recientemente una experiencia problemática con Westgate y sentimos la necesidad de advertirles a otros. Nuestras preocupaciones giran en torno a la falta de transparencia y la posible discriminación que experimentamos, especialmente en relación con nuestro origen hispano y nuestro inglés no nativo. Durante unas vacaciones en Orlando, nos convocaron a una presentación. La Señora Yetsy Márquez de Westgate mostró propiedades vacacionales, omitiendo intencionalmente que eran tiempos compartidos. A pesar de nuestro inglés limitado, no logró aclarar este detalle crucial, presentando la compra como bienes raíces en lugar de un tiempo compartido. Cuando declinamos, la presión persistente, incluida la promesa de recompra por parte de un supervisor si quedábamos insatisfechos, continuó durante cuatro horas. Pedimos tiempo para considerar, pero nos dijeron que la oferta solo era válida ese día. El cierre del contrato se hizo apresuradamente y no se nos permitió revisarlo a fondo. Además, el contrato estaba en inglés. Westgate también dejó de informarnos sobre nuestro derecho a un estado de oferta pública y no nos informó de nuestro derecho a rescindir dicho contrato. Nuestra barrera del idioma y la presión ejercida durante la transacción dejaron en claro que se aprovecharon de nosotros debido a nuestro origen hispano. Esta experiencia nos hizo sentir traicionados. Esperamos que esta reseña sirva como advertencia y motive a Westgate a reconsiderar sus prácticas comerciales, asegurando transparencia y trato justo para todos sus clientes, independientemente de su origen o competencia lingüística.

  
  

  Translated by BBB Representative:

  
  

  Stay away from Westgate Resorts. My husband and I recently had a problematic experience with Westgate and felt the need to warn others. Our concerns revolve around the lack of transparency and potential discrimination we experience, especially in relation to our Hispanic background and our non-native English. During a vacation in Orlando, we were invited to a presentation. Mrs. Yetsy Márquez of Westgate showed vacation properties, intentionally omitting that they were timeshares. Despite our limited English, he failed to clarify this crucial detail, presenting the purchase as real estate rather than a timeshare. When we declined, the persistent pressure, including a supervisor's promise of repurchase if we were dissatisfied, continued for four hours. We asked for time to consider, but were told the offer was only valid that day. The closing of the contract was done hastily and we were not allowed to review it thoroughly. Furthermore, the contract was in English. Westgate also failed to inform us of our right to public offering status and failed to inform us of our right to terminate such contract. Our language barrier and the pressure exerted during the transaction made it clear that we were taken advantage of due to our Hispanic background. This experience made us feel betrayed. We hope this review serves as a warning and motivates Westgate to reconsider its business practices, ensuring transparency and fair treatment for all its customers, regardless of their background or language proficiency.
  
  
  
  

  Central Florida Investments, Inc.

  Date: 02/05/2024

  February 5, 2024
  
  
  RE:***********************
         Reference # ****** - Account # *********** - *********
  
  Dear *************,
  
  We thank you for your patience while we reviewed your correspondence. We apologize for the delay in our response and for any inconvenience this may have caused.Westgates response is as follows.
  
  We thank you for your comments and feedback and are saddened to read about your dissatisfaction with your purchase, as one of Westgates main goals is to assist our owners in realizing the full potential of their timeshare ownership.
  
  For us to better address your concerns and due to the character limitation for comments, please know that we will be sending a full response to your concerns to the email address on file for the protection of your privacy. For your convenience, as our records indicate that your preferred language is Spanish, we are addressing our response in Spanish to ensure that you gain a thorough and detailed understanding of our findings.
  
  Respectfully,
  
  ****************, Executive Team
  Owner Relations Correspondence
  ********************************************** (Attn: ****************)
  
  Sb/bp

• Review fromAkiko P

  Date: 12/20/2023

  1 star

  Akiko P

  Date: 12/20/2023

  I wish I could give Westgate a zero-star review for the deceptive nightmare we experienced during their timeshare presentation in Las Vegas. From the start, the sales representative played a pricing game that would make even the most seasoned negotiator dizzy. They initially quoted an absurdly high price of $100,000, only to magically reduce it to $22,000 after six hours of relentless haggling. The whole process felt like a bait-and-switch, leaving us skeptical and uncomfortable.
  
  The lack of privacy during the decision-making process was appalling. We asked for some time alone to discuss the purchase but were met with insistence that we decide on the spot. We were even followed to the hallway when we excused ourselves to use the bathroom, as if our need for privacy was inconsequential.
  
  One of the representatives fed us misleading information about the ability to transfer the timeshare to Hawaii and sell it back to Westgate at any time. These promises painted a rosy picture of the investment, making it seem like a dream opportunity for our family. However, the reality was far from it, with hidden costs, unavailability issues, and escalating monthly fees that were conveniently omitted.
  
  The financial aspects were intentionally obscured, and honest answers were nowhere to be found. Had we known the truth, we would have walked out and demanded our IDs back. The six-hour ordeal left us feeling pressured and deceived, ultimately leading us to sign a contract that was far from what was explained to us.
  
  Upon reviewing the contract details later, we discovered that the monthly payments were beyond our means for a 5-night every other year contract. The 5-day rescission period, conveniently left undisclosed during the presentation, left us stuck with a misrepresented and unaffordable agreement. Efforts to sell back the timeshare, as promised, have proven futile, leaving us regretting the day we ever stepped into that presentation.

  Central Florida Investments, Inc.

  Date: 01/04/2024

  January 4, 2024
  
  
  RE:******* and *******************
         Review # ****** - Account # *********** - *********
  
  Dear Mr. and Mrs. *************** thank you for your comments and feedback and are saddened to read about your dissatisfaction of your purchase as one of Westgates main goals is to assist our owners in realizing the full potential of their timeshare ownership.
  
  For us to better address your concerns and due to the character limitation for comments, please know that we will be sending a full response to your concerns to the email address on file in order to protect your privacy.
  
  Respectfully,
  
  **************,Executive Team
  Owner Relations Correspondence
  Westgate Resorts
  **********************************************
  
  Ak/bp

• Review fromJen L

  Date: 12/19/2023

  1 star

  Jen L

  Date: 12/19/2023

  Never buy from Westgate! They will never let you out of contract no matter how bad you may be struggling financially! Prices keep go up and they report you to credit reporters even after you obtain a lawyer to get you out of contract! They are pure evil!

  Central Florida Investments, Inc.

  Date: 01/02/2024

  January 2, 2024
  
  
  
  
  
  RE:
  Jennifer *****
  
         ****** * ****** * ******* * *********** * *********
   
  
  Dear Ms. *****,
  
  
  
  Westgate Resorts has received your correspondence through the
  Better Business Bureau, and we appreciate your patience as we researched your
  concerns. Our response follows below.
  
  
  
  Ms.
  *****, first and foremost, we remain cognizant of any
  hardships you may be facing, and we understand that it can be
  frustrating to learn your contract cannot be cancelled. Please know that we do want
  to help you. It is important to realize that our offers of assistance are
  something that provide you with additional resources and a choice of whether to
  accept or decline the offers. Our department referrals will provide help to the
  best of their abilities.
  
  
  
  Further, we understand your concern regarding any increase in
  fees; however, it is important to understand that the maintenance and tax dues
  represent the only source of revenue available to pay the cost of maintaining
  your home resort. The Owners’ Association is responsible for calculating the
  resort’s annual budget and dividing it equitably among all the owners so that
  each one pays their fair share of the costs needed to preserve the integrity of
  the resort’s services while keeping the costs as low as possible.
  
  
  
  It is important to understand that if the cost of goods and
  services required to maintain your home resort increases, this increase to the budget
  is divided amongst all the resort owners so that each pays their fair share of
  the increase. Westgate encourages all owners to attend the annual Owners’
  Association Meeting to stay informed regarding the use of the budgeted funds
  and the Association’s plans for the upcoming year. Owners also have the
  opportunity to ask questions and share any suggestions they may have to improve
  their vacation experience.
  
  
  
  Ultimately,
  as the owner of deeded real estate, there is no requirement for Westgate to
  offer release from your contractual obligations absent clear and concise
  documentation of any wrongdoing. As such, Westgate’s position remains that the contract
  is valid and enforceable. Additionally, while we regret to read of your
  dissatisfaction with Westgate, please understand that hiring an attorney in no
  way negates the validity of a debt.
  
  
  
  As
  we remain at your service to be of help, for direct assistance with your
  account, please contact our Contract Mediation Department at 1-800-375-8122.
  We thank you for the opportunity to be of service. Should you have any further
  concerns following this response, please do not hesitate to reach out to us at
  the email below.
  
  
  
  Respectfully,
  
  
  
  Aidan K.,
  Executive Team
  
  Owner
  Relations Correspondence
  
  Westgate
  Resorts
  
  [email protected]
  
  
  
  Ak/am

• Review fromSharon G

  Date: 12/18/2023

  1 star
  Definitely was not a good experience. So where do I start Day 1 room tub had ashes and the heat did not work got second room… Day 4 complaint against my grandchild and disturbing neighbor beating on our door and calling 7 security guards to make my family go back to there rooms…Day 5 .. The restaurant SID sold me a bad Salmon burger that cause me to get sick and lastly the ATM machine never gave me my money.. smh.. horrible experience…

• Review fromVanessa M

  Date: 12/15/2023

  1 star

  Vanessa M

  Date: 12/15/2023

  I can't hold back my frustration any longer! Westgate Resorts has left me feeling completely deceived and ignored. We were lured in by their promises of a dream timeshare, but what we got was nothing short of a nightmare!
  
  
  
  We trusted Westgate Resorts with our hard-earned money, only to have our expectations shattered. Every single thing they promised turned out to be a load of lies. It's infuriating to think that they would stoop so low just to get our cash.
  
  
  
  But the worst part? When we tried to address these issues not once, not twice, but three times, did they even bother giving us the time of day? Nope! They simply chose to ignore us, brushing off our concerns like they didn't matter. How dare they treat their customers with such disrespect?
  
  
  
  I'm warning each and every one of you, don't be fooled by Westgate Resorts' slick sales tactics. They'll take your money and laugh all the way to the bank, leaving you with broken promises and a bitter taste in your mouth.
  
  
  
  Shame on you, Westgate Resorts! You've lost a customer for life, and I'll make sure to share my experience with everyone I know. Your shady business practices and complete lack of integrity deserve to be exposed.
  
  
  

  Central Florida Investments, Inc.

  Date: 01/02/2024

  January 2, 2024
  
  
  
  
  
  RE:
  Vanessa *****
  
         ****** * ****** * ******* * *********** * *********
  
  
  
  Dear Ms. *****,
  
  
  
  Westgate
  Resorts has received your correspondence through the Better Business Bureau,
  and we appreciate your patience as we research the concerns you raised. Our
  response follows below.
  
  
  
  Ms.
  *****, first and foremost, we regret to read of your dissatisfaction and ask
  you to know that we consider your concerns of very high importance and wish to
  offer you the best assistance we can offer. Westgate Resorts adheres to the
  Westgate Standards of Excellence and commits to providing the best in service
  to all of our owners and guests. If at any time you felt you received
  otherwise, we sincerely apologize.
  
  
  
  Also,
  please understand that you have not provided specific sales allegations for us
  to adequately research and address. Should you wish to provide further clarification
  so we may respond accordingly, please provide such to our email below. Westgate’s
  commitment is to continue to provide quality customer service that stands
  unrivaled within the timeshare industry. We value all of our owners and strive
  to exceed their expectations, and it is our hope that you will allow us to do
  that.
  
  
  
  Should
  you require direct assistance with your Westgate account, please reach out to
  our Owner Relations Department at 1-800-925-9999 / Option 4.
  Your contract with Westgate remains valid and enforceable.
  
  
  
  We
  thank you for the opportunity to be of service.
  
  
  
  Respectfully,
  
  
  
  Aidan K.,
  Executive Team
  
  Owner
  Relations Correspondence
  
  Westgate
  Resorts
  
  [email protected]
  
  
  
  Ak/am