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Central Florida Investments, Inc.Headquarters
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Average of 339 Customer Reviews
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Review fromAshley A
Date: 12/11/2023
1 starAshley A
Date: 12/11/2023
Háganse un favor y manténganse alejados de Westgate Resorts. Mi esposo y yo fuimos víctimas de sus mentiras y engaños. Habíamos ganado lo que nos hicieron creer que era una estadí gratuita de 4 días y 3 noches en Westgate Resorts a través de una emisora de radio. Días antes de nuestro viaje, Westgate nos llamó y nos dijo que era obligatorio asistir a su presentación, y que solo tomaría una hora. De lo contrario, el viaje no sería gratuito. Mi esposo y yo fuimos presentados a Ricardo *******, quien nos llevó a la sala de presentación. Mintió descaradamente vendiéndonos la mentira de que si nos convertíamos en propietarios, podríamos obtener ganancias al alquilar este tiempo compartido a través de plataformas en línea, lo cual era mentira. Nos presionó constantemente con su engañosa presentación de ventas durante toda la presentación que duró al menos cinco horas. En todo momento, insistía en que si no realizábamos la compra, nos perderíamos una oportunidad única en la vida. Ricardo persistió en hacer ofertas, cada vez reduciendo más el precio hasta que finalmente cedimos. Nos presionaron para que simplemente firmáramos y nunca nos revelaron cuánto estábamos realmente pagando ni el plazo que teníamos para rescindir el contrato. Nos mintieron y nos dijeron que si no usábamos la semana, no tendríamos que pagar la tarifa de mantenimiento. Westgate solo está interesado en estafar a la gente. Tienen una estrategia perfecta sobre cómo lo hacen también. Te atraen con regalos y cubren sus engaños con una sonrisa en la cara. Si te han invitado a alguna presentación, hazte un favor y evítala por completo. Te quedarás atrapado en algo de lo que nunca podrás salir. Saben lo que están haciendo, y lo han estado haciendo durante años. Lo que más me molesta es que están perfectamente bien con aprovecharse de personas inocentes. Les advierto que no caigan víctimas de sus mentiras.
Translated by BBB Representative:
Do yourselves a favor and stay away from Westgate Resorts. My husband and I were victims of his lies and deceit. We had won what we were led to believe was a free 4 day, 3 night stay at Westgate Resorts through a radio station. Days before our trip, Westgate called us and told us that it was mandatory to attend their presentation, and that it would only take an hour. Otherwise, the trip would not be free. My husband and I were introduced to Ricardo *******, who took us to the presentation room. He blatantly lied selling us the lie that if we became owners, we could make a profit by renting this timeshare through online platforms, which was a lie. He constantly pressured us with his misleading sales presentation throughout the entire presentation that lasted at least five hours. At all times, he insisted that if we didn't make the purchase, we would miss out on a once-in-a-lifetime opportunity. Ricardo persisted in making offers, each time lowering the price further until we finally relented. They pressured us to simply sign and never revealed how much we were actually paying or the deadline we had to terminate the contract. They lied to us and told us that if we didn't use the week, we wouldn't have to pay the maintenance fee. Westgate is only interested in scamming people. They have a perfect strategy on how they do it too. They lure you with gifts and cover their deceptions with a smile on their face. If you've been invited to a presentation, do yourself a favor and avoid it altogether. You will get stuck in something you can never get out of. They know what they are doing, and they have been doing it for years. What bothers me the most is that they are perfectly fine with taking advantage of innocent people. I warn you not to fall victim to his lies.
Central Florida Investments, Inc.
Date: 01/11/2024
January 11, **** RE: *************************** BBB Review #****** / Account #*********** / Case #********* Dear ******************,Thank you for your review. Please know that we are sincerely sorry for any misunderstandings that *** have arisen and any discomfort you *** have experienced related to your ownership and mentioned in your review. Due to the extent and scope of the different topics that you mention and the limited amount of space available in this forum, we are responding at length to your concerns directly to your email address. For your convenience, we are addressing our response in Spanish to ensure that you gain a thorough and detailed understanding of the many benefits of your timeshare ownership and of the process to follow in order to access them. Also, please understand that you received your complimentary stay from a company not affiliated with Westgate. It would have been that entitys responsibility to disclose any conditions attached to its use.Briefly, allow us to clarify that you purchased the annual use of a week in a 2-bedroom lock-off unit that allows you the option of using a 1-bedroom portion of it during one week and the remaining portion during another week. Your timeshare ownership, as well as all terms and conditions related to it were reviewed with the sales personnel and the closing agent on the date of your purchase and confirmed in detail in writing in your signed contract documents. We are sorry to read that you found our sales personnels efforts to explain your ownership ****** long. However, taking the time to understand your purchase helps prevent future misunderstandings.Nevertheless, our ************************* is available to assist you with bringing your account current to enable you to get the most out of your ownership. We encourage you to contact them at ************** for additional assistance.Respectfully,Executive Team Owner Relations Correspondence Westgate Resorts ********************************************** ******Review fromCiara O
Date: 12/09/2023
1 starCiara O
Date: 12/09/2023
Traumatizing. They take you on a ride throughout and show you a gorgeous room, yet our room was DISGUSTING. Pillows wouldn’t stay on the couch, mold in the corners of the walls, dirty dishes in the dishwasher. Lights that didn’t work. Mold on the carpets in the hallways. Then the high pressured sales pitch with music blasting so loud you can’t even think. NEVER SIGN ANYTHING. When we said no they pitched a cheaper option at a different resort. Who would buy something sight unseen?! And to top it all off as we had everything packed to leave there was a ROACH in the room! So disgusting and now petrified we could’ve brought then home with us. No customer service recovery at all. STAY AWAY STAY AWAY STAY AWAY!!Central Florida Investments, Inc.
Date: 12/27/2023
December 27, 2023
RE:
Ciara ******
****** * ****** * *********
Dear
Ms. O’Leary,
Westgate Resorts has
received your correspondence received through the Better Business Bureau. We
appreciate your patience while we researched your concerns. Our response
follows below.
Ms. *******,
first and foremost, we sincerely apologize for any inconvenience you may have
experienced while being our valued guest. It is Westgate’s desire that you
always enjoy your vacation with us, and we will make every effort to meet your
needs during your visit. Please know that if you ever experience any issues
during your stay, we encourage you to alert the Front Desk staff immediately.
Their function is to intercept any potential problems and work toward providing
a solution in a timely manner. In addition, we do ask our owners to complete
the Maintenance Survey while they are on the property. Thoughtful observations
from Westgate families, such as yours, enable us to properly monitor our
performance, ensuring that Westgate’s customer service standards never falter.
Additionally, we regret to read of any discomfort or perceived
pressure you may have experienced while attending our sales presentation. Since
there may have been offers presented on a first-come, first-served basis,
depending on the available inventory, the representative may have expressed
some urgency regarding the offer. However, you were never obligated to remain
past the agreed-upon time to receive your incentive or to purchase a timeshare.
Ultimately, you have the right to inform the sales staff or closing officer of
any discomfort to ensure proper action is taken or refrain from purchasing if your
concerns are not addressed to your satisfaction.
We thank you for the opportunity to be of service. Our
hope is that you will remember Westgate Resorts for your future vacation needs
or if you consider vacation ownership in the future.
Respectfully,
Aidan K., Executive Team
Owner
Relations Correspondence
Westgate
Resorts
[email protected]
Ak/amReview fromRebecca P
Date: 12/07/2023
1 starRebecca P
Date: 12/07/2023
Complete and total liars about everything. We used a week once had a horrible experience. Told us only a 45 minute look around to see what was new total lie took us up to the sales office and pitched us to get more weeks and we said no they brought someone over to try to convince us. They did this three different times I counted I said no six times finally, we walked out because we were late for our reservations and it was well past an hour and a half. They got loud, rude, and basically called a stupid because we didn’t want to get more weeks. Don’t fall for this trap.Central Florida Investments, Inc.
Date: 12/29/2023
December 29, 2023
RE: Rebecca *****
****** ** * ****** * ******* * *********** * *********
Dear Ms. *****,
We
appreciate your patience while we reviewed your correspondence. Please find our
response below.
Ms. *****, we truly regret to once
again read that you no longer wish to be the owner of a timeshare with Westgate
Resorts. Please know that we remain at your service to address your additional
concerns and assist you to the best of our ability.
Please allow us to once again
apologize for any inconvenience or lack of quality customer service that you
may have experienced during your previous stay. Please know that your
articulate letter provides us with valuable information necessary to maintain and
improve the integrity of the service we provide. Please be assured that
Westgate Resorts demands strict adherence to the Westgate Standards of
Excellence, our service protocol, at all times. We do not ever condone
discourteous or unprofessional behavior. Although we offer continuous training
for our staff, our most valuable tool to monitor individual staff performance
is comments from our guests; therefore, we truly appreciate your efforts in
bringing your experience to our attention.
Please allow us to remind you
that if you experience any issues during any of your stays, we earnestly
encourage you to alert the front desk staff immediately so that they may
intercept any potential problems and work toward providing a prompt solution.
Please also allow us to remind you that we ask our owners to complete the
maintenance survey while they are on the property. With that being said, we
truly hope that you will allow Westgate another chance to host your future
vacation endeavors.
Additionally,
we sincerely apologize for any inconvenience you may have experienced due to
the length of the sales presentation you attended and if you felt pressured or
uncomfortable in any way. Since there may have been offers presented on a
first-come, first-served basis, depending on the available inventory, the
representative may have expressed some urgency regarding the offer. Please remember that to receive the
promised gifts, you were only required to attend the presentation for 90
minutes and had no obligation to remain past that time or to purchase. We ask
that you understand that it would have been at your discretion to inform the
sales staff or closing officer of any discomfort to ensure proper action was
taken and refrain from purchasing a timeshare if your concerns were not
addressed to your satisfaction. While Westgate is a sales-driven company, at no
point were you forced to stay or purchase a timeshare.
While we appreciate your
correspondence, please understand that we have addressed your concerns numerous
times in the past per our company protocol. We understand that you may not
agree with our responses. However, please be advised that our position will not
be changed in the absence of documentation that would either support your
claims of wrongdoing or negate your signatures on the executed contract
documents. As such, please be advised that your contract remains valid,
enforceable, and it will not be cancelled. Further, please know that any
further correspondence referencing this matter will result in a similar response.
Although
we are unable to cancel your contract, please know that we want to help you in
any way that we can. Please contact our Contract Mediation Team at 1-800-375-8122for further assistance with your account.
While they do not provide contract cancellation services, they are committed to
helping you. They will explore options that may be available to you to assist
you with bringing your account current with your financial difficulties in
mind. Thank
you for the opportunity to be of service.
Respectfully,
Connor M., Executive Team
Owner
Relations Correspondence
Westgate
Resorts
[email protected]
Cm/amReview fromChad A
Date: 12/05/2023
1 starChad A
Date: 12/05/2023
They sell the time share and prent it as the greatestr investment.
Thousands of dollars down the drain. Maintenace service goes up every year, has go up $800 in the last 15 years.
When you try to sell, relators do not want to deal with Westgate, the right of refusal Westgate has pretty much deters people from buying, the realtors will not touch it with 10' pole.
I tried to surrender the property back to them, for othing. They sell the same property for $48K.
They said I have to pay $3K to give them the proprty that is already paid for and deeded. I'm giving it back to them for free to sell, but they want me to also give them $3000 on top of that.
The whole deal is shady, the company is ripping people off. Do not believe anything they say, they are all liars.
Walk away, run away, it is a scam.Central Florida Investments, Inc.
Date: 12/11/2023
December 11, 2023
RE:
Shadi and Kaitlin *****
****** * ****** * ******* * *********** * *********
Dear Mr. and Mrs. *****,
We thank you for your comments and feedback and are saddened to
read about your dissatisfaction with your purchase, as one of Westgate’s main
goals is to assist our owners in realizing the full potential of their
timeshare ownership.
For us to better address your concerns and due to the character
limitation for comments, please know that we will be sending a full response to
your concerns to the email address on file for your privacy.
Respectfully,
Aidan K.,
Executive Team
Owner
Relations Correspondence
Westgate
Resorts
[email protected]
Ak/amReview fromOscar & Jesslyn R
Date: 12/04/2023
1 starOscar & Jesslyn R
Date: 12/04/2023
During a timeshare presentation, we were initially offered a gift in exchange for 90 minutes of our time, which ultimately stretched into a protracted 5-hour session marked by intense pressure and manipulation. Notably, our driver's licenses were temporarily confiscated, with the commitment of their return upon the presentation's conclusion, raising immediate concerns.
Deceptive claims played a pivotal role in persuading our purchase, including promises of rental income, tax advantages, and discounted Disney tickets, none of which materialized. The exclusivity of resorts for owners was misrepresented, as we discovered that non-owners secured similar accommodations online for significantly less.
A mandatory meeting a year later offered no respite, as a sales representative falsely assured us that we could downgrade our package. Instead, the new contract inflated costs and nearly doubled maintenance fees. The lack of an opportunity to review the new terms before signing on a tablet compounded our unease, and the promised contract delivery was not fulfilled.
Despite repeated efforts, these documents remained elusive. A particularly troubling incident involved a representative's scribbled numbers on a piece of paper, which did not align with our contract, underscoring a disconcerting level of dishonesty.
The accommodations we were shown during the tours bore little resemblance to the outdated, subpar rooms we received. Promised benefits like a nearby beach were misleading, as we encountered an off-limits, neglected area overrun by weeds.Central Florida Investments, Inc.
Date: 12/19/2023
December 19, 2023
RE: Oscar and Jesslyn ********
****** ** * ****** * ******* * *********** * *********
Dear Mr. and Mrs. ********,
We appreciate your patience while we reviewed your
correspondence. Please find our response below.
Mr. and Mrs. ********, please be advised that to protect your
privacy, we will be responding to your specific concerns about your timeshare
ownership in a separate letter that will be sent to you directly via email. If
any questions or concerns should remain, we may be contacted at the email
address shown below.
We appreciate the opportunity to be of service.
Respectfully,
Connor M., Executive Team
Owner Relations
Correspondence
Westgate Resorts
[email protected]
Cm/amReview fromTheo C
Date: 11/24/2023
1 starTheo C
Date: 11/24/2023
Made reservation via Priceline at Westgate Flamingo Bay Resort in Las Vegas. Reservation confirmation email clearly said “Paid in Full” with no fees due upon checking in,
Upon arrival I was unpleasantly surprised by a mandatory resort fee totaling $141.20. When I inquired the clerk rudely replied that it was shown on the reservation and treated me as if I was ignorant.Central Florida Investments, Inc.
Date: 12/08/2023
December 8, 2023
RE: Theo ****
****** ** * ****** * ******** ** * ********* * *********
Dear Mr. ****,
We
appreciate your patience while we reviewed your correspondence. Please find our
response below.
we sincerely apologize for any
inconvenience you may have experienced while being our valued guest. Thank you
for providing a detailed account of your stay at our beautiful Westgate
Flamingo Bay. Please be advised that you booked your stay through
********* which is a third-party entity. As such, please be advised that all
third-party bookings require a resort fee to be paid upon arrival at the
resort. However, as a courtesy, please be advised that Westgate has refunded
the $141.20 resort fee that you paid. We truly appreciate your giving us the
opportunity to restore your faith in Westgate Resorts, and we assure you that
we will make every effort to meet your needs during all of your future visits.
Please know that if you ever
experience any issues during your stay, we encourage you to alert the front
desk staff immediately. Their function is to intercept any potential problems
and work toward providing a solution in a timely manner. In addition, we do ask
our guests to complete the maintenance survey while they are on the property. We hope to welcome you to one of our beautiful properties
again soon in the future. If any questions or concerns should remain, we
may be contacted at the email address shown below.
Thank you for the opportunity
to be of service.
Respectfully,
Connor M., Executive Team
Owner
Relations Correspondence
Westgate Resorts
[email protected]
Cm/bpReview fromRenata B
Date: 11/23/2023
1 starRenata B
Date: 11/23/2023
Hi folks, I'm very very sorry some of you fell for the deceiving sales pitch of sharks. Thankfully, I knew better not to fall for it. As I told my wife, "Amor, do you really think people, especially successful people, share the best out there to others open and freely without an underlying goal?" Folks, just remember, if it's too good to be true, it's too good to be true. Right now, as I write, I'm in a westgate rundowned room without a working AC. When the maintenance guy arrived after I called the front desk, his answer was to wait 2 to 3 hours for the system to unfreeze, then he will turn the system back on. To say the least, that's an interesting approach to a solution; wait. When we first arrived, the bed sheets were dirty, had pee and blood stains, and the mattress was sinking in the middle. The bathroom floor was dirty with hairs, in which my wife despises, and the towels were also stained. However, they did replace the mattress and changed the sheets on the second night. Did I mentioned I asked to upgrade the room, the front desk said there were none available. Well, the one right next to me is empty. LIES. They can't even get a pizza order correct. Ordered Buffalo chicken, got pepperoni. Just my initial experience alone screamed to stay away, and as suspected, I was curious to see what others had to say. Sure enough, the lone star says it all.Central Florida Investments, Inc.
Date: 12/08/2023
December 8, 2023
RE:
Renata *****
****** * ****** * *********
Dear Ms. *****,
We sincerely apologize for any inconvenience you may have
experienced while being our valued guest.
When
reviewing your reservation, we were happy to see that your concerns were
handled promptly by resort staff during your stay; therefore, no compensation
will be provided. Thank you for giving Resort Management the opportunity to
address these matters while you were still on the property.
Should
you wish to visit another Westgate Resorts property in the future, you may
visit our website at www.westgateresorts.com, or contact our Rental
Reservations Department directly at 1-888-808-7410.
Respectfully,
Aidan K.,
Executive Team
Owner
Relations Correspondence
Westgate
Resorts
[email protected]
Ak/amReview fromDoug P
Date: 11/21/2023
1 starDoug P
Date: 11/21/2023
Beware of Westgate Las Vegas – a company more interested in profits than ethical business practices.
My wife and I had the misfortune of attending a so-called "vacation presentation" at Westgate Las Vegas on June 17th. What was supposed to be a brief discussion turned into a nightmare that left us frustrated, irritated, and scammed.
From the moment we were approached on the street, we were relentlessly harassed about attending a presentation in exchange for show tickets and a free dinner. Our repeated protests and clear disinterest did not matter, the sales team used inexcusable tactics to keep us engaged.
It is crucial to mention that I suffer from anxiety and hearing impairment, which was only exacerbated by the overwhelming atmosphere of the presentation. We repeatedly expressed our desire to leave, but our pleas fell on deaf ears. The situation escalated when we were offered a timeshare for $300,000, a price that miraculously dropped to $10,000 after our repeated refusals. My anxiety was at its peak, and I felt desperate to escape. To make matters worse, our IDs and credit cards were taken upon entry, leaving us uncertain about who had them and unable to leave, further exacerbating my anxiety.
After agreeing to buy, we were rushed through the contract signing process, deliberately deprived of information, and discouraged from asking questions. Details such as maintenance fees and the 5-day rescission period were omitted. We were fed misleading information about renting out weeks and using the timeshare as an investment, promises that were false. To date, we have paid around $3,000 and have been unable to secure any availability for personal use or rental, despite being assured of flexibility and open availability.
The entire experience with Westgate was a disgrace!Central Florida Investments, Inc.
Date: 12/05/2023
December 5, 2023
RE: Douglas and Luann ******
****** * ****** * ******* * *********** * *********
Dear Mr. and Mrs.
******,
We thank you for your comments and feedback and
are saddened to read about your dissatisfaction with your purchase, as one of
Westgate’s main goals is to assist our owners in realizing the full potential
of their timeshare ownership.
For us to better address your concerns while
being mindful of your privacy and due to the character limitation for comments,
please know that we will be sending a full response to your concerns to the
email address on file.
Respectfully,
Aidan K., Executive Team
Owner Relations Correspondence
Westgate
Resorts
[email protected]
Ak/bpReview frommaritza v
Date: 11/20/2023
1 starmaritza v
Date: 11/20/2023
FALSE ADVERTISEMENT. My Family and I went to a 90 minutes presentation for WESTGATE RESORT LAKE AND SPA in ORLANDO FL. The SALER giving the presentation promised we would be able to Vacation when ever we wanted. Now to find out we only get to vacation ONCE every two years but have to pay every year maintenance fees. The first time we got to use the room they gave us an old room which is not the room that was shown to us at all the room was old and outdated. We are very disappointed Not only did they lie to me but they lied in the loan in regards to my income charging me an incredible high interest rate. They are a Fraud and liars.Central Florida Investments, Inc.
Date: 12/05/2023
December 5, 2023
RE: Maritza *******
****** * ****** * ******* * *********** * *********
Dear Ms. *******,
We thank you for your comments and feedback and
are saddened to read about your dissatisfaction with your purchase, as one of
Westgate’s main goals is to assist our owners in realizing the full potential
of their timeshare ownership.
For us to better address your concerns and due
to the character limitation for comments, please know that we will be sending a
full response to your concerns to the email address on file for your privacy.
Respectfully,
Aidan K., Executive Team
Owner Relations Correspondence
Westgate
Resorts
[email protected]
Ak/bpReview fromJude G
Date: 11/18/2023
1 starJude G
Date: 11/18/2023
If i could rate them less the 1 i would. SCAM SCAM SCAM they held us and and our kids for HOURS and HOURS for a "90 min presentation". Promised us that they could sell out weeks to help pay for our "investment" promised us at anytime they would be able to sell out "investment" with equity back. they PROMISED that they wold receive a bonus if our account was paid in full in a 2 year period so they would gladly help sell our weeks to do so. They refused to allow us to think about it stating that if we left we wouldn't be able to purchase for the price they were offering but a price 3 times as much. They showed us "paystubs" from other guests they "helped" sell weeks for that were for thousands of dollars.
RUN AWAY WHILE YOU CAN!!!
I've emailed the company SEVERAL times with they only response being stop emailing them.Central Florida Investments, Inc.
Date: 12/05/2023
December 5, 2023
RE:
Evan and Jude ********
****** * ****** * ******* * *********** * *********
Dear Mr. and Mrs. ********,
We
thank you for your comments and feedback and are saddened to read about your
dissatisfaction with your purchase, as one of Westgate’s main goals is to
assist our owners in realizing the full potential of their timeshare ownership.
For
us to better address your concerns and due to the character limitation for
comments, please know that we will be sending a full response to your concerns
to the email address on file for your privacy.
Respectfully,
Aidan K.,
Executive Team
Owner
Relations Correspondence
Westgate Resorts
[email protected]
Ak/bp
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