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This profile includes reviews for Central Florida Investments, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Central Florida Investments, Inc.

  2801 Old Winter Garden Road Ocoee, FL 34761-2965

• 

  Westgate Resorts, LTD

  915 Westgate Resort Road Gatlinburg, TN 37738

• 

  Westgate Resorts

  PO Box 31515 Tampa, FL 33631-3515

• 

  Westgate Myrtle Beach, LLC

  415 S. Ocean Blvd. Myrtle Beach, SC 29577

• 

  Westgate Myrtle Beach, LLC

  415 S Ocean Blvd Myrtle Beach, SC 29577

Review Details

• Review fromJeanette H

  Date: 11/18/2023

  1 star

  Jeanette H

  Date: 11/18/2023

  I had the misfortune of dealing with Westgate in Gatlinburg and it’s left me a victim of their timeshare scams. I was promised free gifts for a quick hour of my time, only to be subjected to outright sales fraud! Don’t fall for anything the Westgate salespeople say, they will manipulate you, lie and con you into signing a contract. I’ve been left trapped in a contract with them all because of their greedy sales team. They were very aggressive, at one-point multiple salespeople were bombarding me and constantly pressuring me to sign legal documents that were not properly explained to me.
  
  The “exclusive” luxury resorts turned out to be anything but. They said Westgate has a partnership with Disney and that too was all nonsense. Furthermore, I discovered that they ran my credit multiple times without my authorization. How is it that they are getting away with this?
  
  This whole ordeal has been terrible, I’ve been financially and emotionally abused by Westgate. I regret ever getting involved with them! This isn’t buyer’s remorse; this is simply fraud. I never thought I’d be in a situation like this and from what I’m reading I’m not the only one that has been scammed. I’ve only been able to use the timeshare 3 times and it was not what I was told it was going to be. This is simply not fair, what I’m paying is nowhere near worth it! I’ve done everything possible to get this sorted out, but I’ve been ignored and none of the salespeople that I’ve tried to follow up with have been responsive. Something must be done! We need to band together to do something about Westgate, this timeshare scam has gone far enough!

  Central Florida Investments, Inc.

  Date: 12/12/2023

  December 12, 2023
  
  
  
  
  
  RE: Jeanette ******
  
         ****** ** * ****** * ******* * ********** * *********
  
  
  
  Dear Ms. ******,
  
  
  
  We
  appreciate your patience while we reviewed your correspondence. Please find our
  response below.
  
  
  
  Ms. ******, first and
  foremost, we certainly appreciate your long-term ownership since 2013 and your
  belief in the value of your timeshare ownership. It is our most sincere regret
  to read that you no longer wish to be the owner of a timeshare with Westgate
  Resorts. While we take your claims from the date of sale very seriously, we ask
  you to understand that the purchase was over ten years ago, making any claim
  for relief at this point, improbable. However, out of respect for your
  concerns, we will address them as well as we can.
  
  
  
  We
  apologize if you felt uncomfortable or pressured in any way while attending our
  sales presentation. Please remember that to receive the promised gifts, you
  were only required to attend the presentation for 90 minutes and had no
  obligation to remain past that time or to purchase. We ask for you to
  understand that it would have been at your discretion to inform the sales staff
  or closing officer of any discomfort to ensure proper action was taken and
  refrain from purchasing if your concerns were not addressed to your
  satisfaction. While Westgate is a sales-driven company, at no point were you
  forced to stay or purchase a timeshare.
  
  
  
  Please also be advised that we
  require documentation to support your claim that your credit was checked during
  the presentation, as our records do not support this claim. If you wish to
  provide us with the requested documentation, we encourage you to submit this to
  the email address shown at the bottom of this letter so that we may perform
  further research into this matter. In the absence of such documentation, please
  be advised that this claim is unfounded.
  
  
  
  While you have stated that you
  have not been able to completely utilize your timeshare, please be advised that
  our records indicate that you have used your timeshare on nine (9) separate
  occasions. Please allow us to clarify that there are five (5) completed
  reservations on your account, one (1) cancellation of a confirmed reservation,
  one (1) no-show on a confirmed reservation, and on two (2) separate occasions, you
  deposited your week with a third-party exchange company. Please know that
  Westgate stands ready and willing to fulfill its contractual obligations as
  agreed upon at the time of purchase. With that being said, please be advised
  that your contract remains valid, enforceable, and it will not be cancelled.
  
  
  
  As
  Westgate’s desire is to help all of our owners realize the full potential of
  their vacationing asset, we encourage you to contact our Owner Relations
  Team directly at 1-800-925-9999 / option 4 for personalized assistance with all
  account matters. As always, we remain at your service, and we look forward to
  hosting your future vacation endeavors.
  
  
  
  Respectfully,
  
  
  
  Connor M., Executive Team
  
  Owner
  Relations Correspondence
  
  Westgate
  Resorts
  
  [email protected]
  
  
  
  Cm/am

• Review fromKimberly W

  Date: 11/11/2023

  1 star

  Kimberly W

  Date: 11/11/2023

  FALSE ADVERTISEMENT...We went to 90min presentation, thank God we didn't purchase the time share. Unfortunately we did purchase a room package which was advertised as having access to the Owners meals & westgate club. Once we arrived we were told it was not included for this resort. Can you say FALSE ADVERTISEMENT. I wish we would had read the reviews before hand. Hope this helps someone else.

  Central Florida Investments, Inc.

  Date: 11/28/2023

  November 28, 2023
  
  
  
  
  
  RE:
  Kimberly *************
  
         ****** * ****** * *********
  
  
  
  Dear Ms. *************,
  
  
  
  Please
  understand that we have made several attempts to contact you via email without
  success. In order to properly research and address your concerns, we need
  additional and more specific information regarding your allegations, such as the
  reservation or package number and the associated property location and dates of
  your stay. In an attempt to resolve this matter amicably, we ask that you
  please contact us at the email address furnished below at your earliest
  convenience.
  
  
  
  Westgate’s
  commitment is to continue to provide quality customer service that stands
  unrivaled within the timeshare industry. We value all of our guests and strive
  to exceed their expectations, and it is our hope that you allow us to do just
  that.
  
  
  
  Respectfully,
  
  
  
  Aidan K.,
  Executive Team
  
  Owner
  Relations Correspondence
  
  Westgate Resorts
  
  [email protected]
  
  
  
  Ak/bp

• Review fromDwayne D

  Date: 11/10/2023

  1 star

  Dwayne D

  Date: 11/10/2023

  I was subjected to immense pressure to purchase a timeshare during a mandatory sales presentation at Westgate Resort. The sales representatives provided false information concerning the terms and benefits, and I was coerced into signing the agreement without receiving a copy of what was discussed.
  
  I consistently declined their offers, but they continued to reduce the price in an attempt to convince me. They informed me that I could pay a down payment in installments of $200 per month for four months and that my monthly payment would remain at $300, which was untrue. I am now paying $547 per month. The representative claimed that this “investment” would be a valuable addition to my will, allowing my children to benefit and generate profit by renting it out. She failed to disclose that my children would be responsible for the timeshare's costs after my passing. The sales representative also assured me that upgrading to platinum would allow me to book reservations with ease. However, every time I attempted to make a reservation two or three months in advance, there was never any availability. I cannot figure out for the life of me what I am paying for and why. This timeshare is absolutely useless, and Westgate has been unresponsive to my attempt to dissolve my “ownership”.
  
  

  Central Florida Investments, Inc.

  Date: 11/28/2023

  November 28, 2023
  
  
  
  
  
  RE:
  Dwayne ***** Sr.
  
         ****** * ****** * ******* * *********** * *********
  
  
  
  Dear Mr. *****,
  
  
  
  We thank you for your comments and feedback and are saddened to
  read about your dissatisfaction with your purchase, as one of Westgate’s main
  goals is to assist our owners in realizing the full potential of their
  timeshare ownership.
  
  
  
  For us to better address your concerns and due to the character
  limitation for comments, please know that we will be sending a full response to
  your concerns to the email address on file for your privacy.
  
  
  
  Respectfully,
  
  
  
  Aidan K.,
  Executive Team
  
  Owner
  Relations Correspondence
  
  Westgate
  Resorts
  
  [email protected]
  
  
  
  Ak/am

• Review fromMaylet R

  Date: 11/08/2023

  1 star

  Maylet R

  Date: 11/08/2023

  Mi experiencia con Westgate Resorts y su horrible broma de tiempo compartidos me ha dejado profundamente desilusionada y enfadada. Las tácticas de venta fueron implacables y manipuladoras, obligándome a firmar un contrato de multipropiedad desfavorable. Te dicen muchas mentiras y se centran en lo positivo, pero una vez que estás atrapado, todo es basura. Los costos de mantenimiento fueron enormemente subestimados, haciendo la inversión inmanejable. La flexibilidad prometida en la planificación de vacaciones resultó ser una garantía vacía, dejándome frustrado y atrapado. Los intentos de cancelar el contrato se encontraron con resistencia y la amenaza de cobros. Westgate prioriza el beneficio económico de ellos sobre prácticas comerciales honestas. Esta experiencia no ha sido más que una traición a la confianza de personas trabajadoras como nosotros y una carga económica que se incrementa todos los años. No te dejes engañar por lo que dicen o te ofrecen. Asistir a una de sus presentaciones fue un gran error. Por lo que dicen otros, está claro que es una estafa. ¡Espero ver algún día que Westgate cierre porque lo que hacen a la gente no es justo! Se están aprovechando de los hispanos. No confíes en ellos, son estafadores. ¡Con Westgate no obtienes unas vacaciones, solo obtienes deudas!

  
  

  Translated by BBB Representative:

  
  

  My experience with Westgate Resorts and their horrible timeshare joke has left me deeply disappointed and angry. The sales tactics were ruthless and manipulative, forcing me to sign an unfavorable timeshare contract. They tell you a lot of lies and focus on the positive, but once you're trapped, it's all garbage. Maintenance costs were grossly underestimated, making the investment unmanageable. The promised flexibility in vacation planning turned out to be an empty guarantee, leaving me frustrated and trapped. Attempts to cancel the contract were met with resistance and the threat of collections. Westgate prioritizes their financial benefit over honest business practices. This experience has been nothing more than a betrayal of the trust of hard-working people like us and an economic burden that increases every year. Don't be fooled by what they say or offer you. Attending one of his presentations was a big mistake. From what others say, it is clear that it is a scam. I hope to one day see Westgate close because what they do to people is not fair! They are taking advantage of Hispanics. Don't trust them, they are scammers. With Westgate you don't get a vacation, you just get debt!

  Central Florida Investments, Inc.

  Date: 11/30/2023

  November 30, 2023
  
  
  
  
  
  RE: Maylet ******
  
         ****** ** * ****** * ******* * *********** * *********
   
  
  Dear Ms. ******,
  
  
  
  We
  appreciate your post on the BBB Review electronic board. Please
  be advised that to protect your privacy and for your convenience, we will be
  responding to your specific concerns regarding your timeshare ownership in a
  separate letter that we will be sending to you directly via email in Spanish.
  
  
  
  If any questions or concerns
  should remain, we may be contacted at the email address furnished below. We
  appreciate the opportunity to be of service.
  
  
  
  Respectfully,
  
  
  
  Andrea C., Executive Team
  
  Owner
  Relations Correspondence
  
  Westgate
  Resorts
  
  [email protected]
  
  
  
  Acs/bp
  
  
  
  
  
  
  
  
  
  
  

• Review fromJohnathan G

  Date: 11/08/2023

  1 star

  Johnathan G

  Date: 11/08/2023

  Beware of Westgate, their tactics and lies, and shady salespeople, specifically Yailen ***** in Kissimmee, Florida.
  During the timeshare presentation led by Ms. *****, we endured over two hours of pressure and deception. She promised we could rent the timeshare on Airbnb to cover its costs, convincing us to agree to an $11,999 purchase with $176 monthly payments. After the presentation, we tried setting up the Airbnb listing, but failed. Ms. ***** ignored our calls for help. When we sought cancellation information within the 7-day grace period, our inquiries were met with excuses, leaving us stuck in a contract.
  The reality was disastrous. The timeshare costs were higher than stated, and the promised rental income was a sham. Despite our efforts, we couldn't use the timeshare, yet we are saddled with monthly payments and fees.
  Westgate and Ms. *****'s tactics are not just unethical but outright fraud. This is a warning to others to be cautious of Westgate and avoid falling for false promises. Their actions are disgraceful, and they should be held accountable for fostering such behavior among its staff!

  Central Florida Investments, Inc.

  Date: 11/21/2023

  November 21, 2023
  
  
  
  
  
  RE:
  Johnathan ***** and Shaunte ********
  
         ****** * ****** * ******* * *********** * *********
  
  
  
  Dear Mr. ***** and Ms. ********,
  
  
  
  Please
  understand that to properly research and address your concerns, we require
  supporting documentation confirming your claims of attempting to contact the
  sales representative within rescission as well as the promises she allegedly made
  to you concerning your ability to rent your timeshare through Airbnb. Please
  include any texts, phone records, or any other written or graphic evidence.
  Please feel free to provide us with the requested items at the email address listed
  below at your earliest convenience.
  
  
  
  Respectfully,
  
  
  
  Aidan K.,
  Executive Team
  
  Owner
  Relations Correspondence
  
  Westgate Resorts
  
  [email protected]
  
  
  
  Ak/bp

• Review fromIstel C

  Date: 11/08/2023

  1 star

  Istel C

  Date: 11/08/2023

  If i could give them a no star i would have. They dont deserve any thing.
  We fell for a discounted vacation package, but during the presentation, they fed us a bunch of lies that were the complete opposite of what our timeshare is actually like. And the maintenance fees that were only supposed to be around 700 have went to more than 1,000 dollars and it goes up every year.They were outright lies from the sales people. Westgate Resorts encourages their sales representatives to lie.I'm demanding they cancel my agreement as soon as possible. I'm tired of dealing with there **!

  Central Florida Investments, Inc.

  Date: 11/27/2023

  November 27, 2023
  
  
  
  
  
  RE:
  Juan and Istel *********
  
         ****** * ****** * ******* * *********** * *********
  
  
  
  Dear Mr. and Mrs. *********,
  
  
  
  Please
  understand that you have not specified in what way you were deceived in the
  course of your purchase. As such, we encourage you to provide further detail so
  there may be a better understanding of these claims and we can provide a
  specific response.
  
  
  
  Nonetheless,
  we thank you for your comments and feedback and are saddened to read about your
  dissatisfaction with your purchase, as one of Westgate’s main goals is to
  assist our owners in realizing the full potential of their timeshare ownership.
  
  
  
  For
  us to better address your concerns and due to the character limitation for
  comments, please know that we will be sending a full response to your concerns
  to the email address we have on file for you to protect your privacy.
  
  
  
  Respectfully,
  
  
  
  Aidan K.,
  Executive Team
  
  Owner
  Relations Correspondence
  
  Westgate Resorts
  
  [email protected]
  
  
  
  Ak/bp

• Review fromMary M

  Date: 11/08/2023

  1 star

  Mary M

  Date: 11/08/2023

  I urge anyone considering a timeshare with Westgate to stay far, far away. The level of dishonesty, manipulation, and outright deception employed by Westgate during the sales pitch was beyond appalling.
  
  I was offered a free weekend stay in Florida, contingent upon a 90-minute presentation. Little did I know that this 'brief' presentation would devolve into four hours. We repeatedly expressed disinterest, yet they persisted, making it clear that our 'no' meant nothing. We were subjected to false promises of exotic travel destinations and exclusive perks that turned out to be nothing but empty lies.
  
  The tactics used by the Westgate sales team were reminiscent of a shady used car dealership. We were assured that becoming Westgate members would save us money on travel, but hidden fees and charges made it significantly more expensive than booking independently. Their claims of the timeshare being an 'investment' were outright lies. The reality was a worthless timeshare that we couldn't even rent out to recoup our losses.
  
  The irregularities didn't end with the sales pitch. Westgate tampered with our financial information, forcing us to lie about the sale. During the closing process, details were withheld, and we were rushed through signing a contract worth tens of thousands of dollars.
  
  After six years of paying over $10,000 to Westgate, we have received none of the promised benefits. No ease of travel, no flexibility in stays, and certainly no return on investment!
  
  

  Central Florida Investments, Inc.

  Date: 11/27/2023

  November 27, 2023
  
  
  
  
  
  RE: Mary ******
  
         ******* * *********** * ****** ** * ****** * *********
  
  
  
  Dear Ms. ******,
  
  
  
  We
  appreciate your patience while we reviewed your correspondence. Please find our
  response below.
  
  
  
  Ms. ******, please be advised that
  to protect your privacy, we will be responding to your specific concerns
  regarding your timeshare ownership in a separate letter that will be sent to
  you directly via email. If any questions or concerns should remain, we may be
  contacted at the email address shown below.
  
  
  
  Thank you for the opportunity
  to be of service.
  
  
  
  Respectfully,
  
  
  
  Connor M., Executive Team
  
  Owner
  Relations Correspondence
  
  Westgate
  Resorts
  
  [email protected]
  
  
  
  Cm/am

• Review fromAna L

  Date: 11/05/2023

  1 star

  Ana L

  Date: 11/05/2023

  No puedo recomendar Westgate Resorts a nadie. Son horribles. Nos involucramos con los tiempos compartidos de Westgate mientras visitábamos Las Vegas y nos costó más de $10,000 esa basura. Ahora estamos luchando para salirnos de un contrato impuesto a través de manipulación, calumnias y fraude en ventas. La forma en que nos atraparon para hacernos miembros de su supuesto tiempo compartido fue terrible. Nos bombardearon, ignorando nuestro claro desinterés, y nos presentaron un contrato basado en mentiras que nunca tuvieron la intención de cumplir. Ahora estamos tratando de cancelar el tiempo compartido. A cambio de algunos regalos, tuvimos que asistir a una presentación donde la presión para comprar fue intensa y utilizaron muchos trucos con nosotros. Duró varias horas y fue muy agresiva la presión de los vendedores y gerencia. Fue implacable y, cuando finalmente declinamos, trajeron a otro vendedor a quien le importaba muy poco nuestras limitaciones de tiempo o nuestros hijos exhaustos de estar ahí tanto tiempo. Nos ofrecieron un trato que parecía demasiado bueno para ser verdad, ¿y adivina qué? Lo era. Los costos ocultos y las altas tasas de interés solo se hicieron evidentes después de que ya nos habíamos comprometido a comprar. Nunca nos dieron la oportunidad de revisar adecuadamente en lo que nos estábamos metiendo. Lo hicieron a propósito para engañarnos y quedarse con nuestro dinero. Toda esta experiencia ha dejado a nuestra familia con miedo y ansiedad. Las tácticas de Westgate son turbias y están más interesados en tomar tu dinero que en proporcionar algún valor real. Me siento obligado a advertir a otros sobre este comportamiento depredador. Estamos atrapados en un contrato que fue básicamente impuesto a través de engaño y manipulación. Si valoras la honestidad y el respeto, mantente lejos, muy lejos de este lugar. No hay duda de que están aprovechándose de los hispanos. Ojalá alguien los investigue y detenga la estafa de personas inocentes.

  
  

  UPDATE:
  
  I cannot recommend Westgate Resorts to anyone. They are horrible. We got involved with Westgate timeshares while visiting Las Vegas and it cost us over $10,000 for that piece of crap. We are now fighting to get out of a contract imposed through manipulation, slander and sales fraud. The way they trapped us into making us members of their so-called timeshare was terrible. They bombarded us, ignoring our clear disinterest, and presented us with a contract based on lies that they never intended to honor. We are now trying to cancel the timeshare. In exchange for some gifts, we had to attend a presentation where the pressure to buy was intense and they used many tricks on us. It lasted several hours and the pressure from the salespeople and management was very aggressive. He was relentless and when we finally declined, they brought in another salesperson who cared very little about our time constraints or our children exhausted from being there so long. They offered us a deal that seemed too good to be true, and guess what? It was. The hidden costs and high interest rates only became apparent after we had already committed to purchasing. We were never given a chance to properly review what we were getting into. They did it on purpose to trick us and keep our money. This entire experience has left our family afraid and anxious. Westgate's tactics are shady and they are more interested in taking your money than providing any real value. I feel compelled to warn others about this predatory behavior. We are trapped in a contract that was basically imposed through deception and manipulation. If you value honesty and respect, stay far, far away from this place. There is no doubt that they are taking advantage of Hispanics. I hope someone investigates them and stops scamming innocent people.

  Central Florida Investments, Inc.

  Date: 11/27/2023

  November 27, 2023
  
  
  
  
  
  RE: Ana ****
  
         ****** ** * ****** * ******* * *********** * *********
  
  
  
  Dear Ms. ****,
  
  
  
  We
  appreciate your correspondence. Please be advised that to
  protect your privacy and for your convenience, we will be responding to your
  specific concerns regarding your timeshare ownership in a separate letter that
  we will be sending to you directly via email in Spanish.
  
  
  
  If any questions or concerns
  should remain, we may be contacted at the email address furnished below. We
  appreciate the opportunity to be of service.
  
  
  
  Respectfully,
  
  
  
  Andrea C., Executive Team
  
  Owner
  Relations Correspondence
  
  Westgate
  Resorts
  
  [email protected]
  
  
  
  Acs/bp
  
  
  
  
  
  
  
  
  

• Review fromApril P

  Date: 11/05/2023

  1 star

  April P

  Date: 11/05/2023

  During the timeshare presentations Westgate employees have my pic on their cell phone. I don't know these employees. They say the Siegals gave them my pic. They tell the customers I'm a child molester and that's why I have a hit. My children's father a Retired Sgt.Ive made several Police Reports against the Siegal crime family. I've even went to the Real Estate Division.

  Central Florida Investments, Inc.

  Date: 11/17/2023

  November 17, 2023
  
  
  
  
  
  RE:
  April *****
  
         ****** * ****** * **** * *********
  
  
  
  Dear Ms. *****,
  
  
  
  Please
  understand that we have made several attempts to contact you via email without
  success. In order to properly research and address your concerns, we need
  additional and more specific information regarding your allegations, such as the
  dates of the presentation, the property associated, or further contact
  information such as a phone number or address. In an attempt to resolve this
  matter amicably, we ask that you please contact us at the email address
  furnished below at your earliest convenience.
  
  
  
  Westgate’s
  commitment is to continue to provide quality customer service that stands
  unrivaled within the timeshare industry. We strive to exceed expectations, and
  it is our hope that you will allow us to do just that.
  
  
  
  Respectfully,
  
  
  
  Aidan K.,
  Executive Team
  
  Owner
  Relations Correspondence
  
  Westgate Resorts
  
  [email protected]
  
  
  
  Ak/bp

• Review fromKathleen M

  Date: 11/03/2023

  1 star

  Kathleen M

  Date: 11/03/2023

  My boyfriend booked us a reservation and due to my income being higher, the lady put the reservation under my name without my knowledge or consent. When I confronted her when I found out at check she was very rude and kept cutting me off while I was trying to talk. If I don’t attend their 90 minute tour in the morning then she threaten to charge my boyfriend more money for our hotel room. I do not recommend and would give zero stars if I could.

  Central Florida Investments, Inc.

  Date: 11/20/2023

  November 20, 2023
  
  
  
  
  
  RE: Kathleen *******
  
         ****** ** * ****** * ******** ** * ********* * *********
  
  
  
  Dear Ms. *******,
  
  
  
  We
  appreciate your patience while we reviewed your correspondence. Please find our
  response below.
  
  
  
  Ms. *******, first and
  foremost, we sincerely apologize for any inconvenience you may have experienced
  while checking in to our resort during your previous stay with us. Please be
  advised that we have confirmed that there was no room charge penalty in place
  for the vacation package you booked had you decided not to attend the sales
  presentation, and we further apologize if the front desk agent had
  miscommunicated anything to you.
  
  
  
  Additionally, while you also
  claim that the reservation was put under your name without your consent, please
  be advised that our records indicate that you purchased and booked your
  vacation package through a third-party company and as such, you must contact
  them directly with regard to this concern.
  
  
  
  Nonetheless, it is Westgate’s
  desire that you always enjoy your vacation with us, and we will make every
  effort to meet your needs during all of your future visits. We hope to welcome you to one of our beautiful properties
  again soon in the future. If any questions or concerns should remain, we may
  be contacted at the email address shown below. We thank you for the opportunity
  to be of service.
  
  
  
  Respectfully,
  
  
  
  Connor M., Executive Team
  
  Owner
  Relations Correspondence
  
  Westgate
  Resorts
  
  [email protected]
  
  
  
  Cm/am