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Central Florida Investments, Inc.Headquarters
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Reviews
This profile includes reviews for Central Florida Investments, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 338 Customer Reviews
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Review fromSarah B
Date: 09/27/2023
1 starSarah B
Date: 09/27/2023
Booked a 2 night's stay with confirmation. Arrived at hotel to be told they could not find my reservation. They didn't help me find another night's stay. Awful service. Would never book with this company again.Central Florida Investments, Inc.
Date: 10/05/2023
October 5, 2023
RE:
Sarah *********
****** * ****** * **** * *********
Dear Ms. *********,
Westgate’s corporate office is in receipt of your post on the
Better Business Bureau website. Please be advised that to properly research and
address your concerns, we require additional and more specific information
regarding your allegations, such as the reservation number, dates and specific
resort where you planned to stay or, if an owner, your Westgate account number.
Please feel free to contact us at the email address furnished below at your
earliest convenience. You can also respond to this message board with the
requested information.
Once our research is completed, we will respond accordingly.
Respectfully,
Aidan K.,
Executive Team
Owner
Relations Correspondence
Westgate Resorts
[email protected]
Ak/bpCentral Florida Investments, Inc.
Date: 10/10/2023
October 10, 2023
RE:
Sarah *********
****** * ****** * **** * *********
Dear Ms. *********,
Westgate’s corporate office is in receipt of your post on the
Better Business Bureau website. Please be advised that to properly research and
address your concerns, we require additional and more specific information
regarding your allegations, such as the reservation number, dates and specific
resort where you planned to stay or, if an owner, your Westgate account number.
Please feel free to contact us at the email address furnished below at your
earliest convenience. You can also respond to this message board with the
requested information.
Once our research is completed, we will respond accordingly.
Respectfully,
Aidan K.,
Executive Team
Owner
Relations Correspondence
Westgate Resorts
[email protected]
Ak/bpCentral Florida Investments, Inc.
Date: 10/18/2023
October 18, 2023
RE:
Sarah Battersby
Review # 182173 / Case # CS0217904
Dear Ms. Battersby,
Please be advised that we have made several attempts to
contact you via the Better Business Bureau website without success. In an
attempt to address your concerns, we ask that you contact us directly with further information such as the reservation
number, dates, and the specific resort you visited so we may further address
and reach a resolution of these matters. Our contact information is listed
below for your convenience.
We thank you for
the opportunity to be of service and hope to hear from you soon.
Respectfully,
Aidan K.,
Executive Team
Owner
Relations Correspondence
Westgate Resorts
[email protected]
Ak/bpReview fromLaura M
Date: 09/26/2023
1 starLaura M
Date: 09/26/2023
Westgate se ha aprovechado de nosotros. Esta situación nos ha dejado un agrio sabor de boca y quedamos completamente incrédulos a lo que estamos viviendo. Lo que empezó como un anzuelo para obtener boletos gratis para parques temáticos se convirtió en un implacable asalto de ventas manipuladoras, orquestado por Margarita ****, una de sus representantes de ventas mentirosas. Ella nos vendió un sueño de lujo, se burló de nuestras decisiones e incluso llegó al extremo de ofrecernos empleos como cebo. Se acumularon cargos ocultos, y se nos ocultaron afiliaciones y suscripciones. Fuimos apresurados a firmar un contrato que estaba completamente en inglés, incluso cuando sabían que no lo entendíamos. Solo les importa atraparte para que les pagues de por vida. ¡Westgate, tu explotación es repugnante! Esto sirve como una advertencia: ¡Tengan cuidado con las serpientes de Westgate! ¿Cómo se permite que una empresa se salga con la suya? Mira lo que otros dicen sobre ellos. Esta empresa debe ser cerrada por mentir y engañar a la gente con sus tiempos compartidos. No cometas el error que muchos de nosotros cometimos y no caigas en sus terribles trucos y mentiras. Lo que te dicen en las presentaciones no es cierto. Todo es basura y te dejan con deuda abrumadora. Tengo razones para creer que están enfocando sus esfuerzos en los hispanos. ¡No queremos tener nada que ver con Westgate y queremos nuestro dinero ganado con tanto esfuerzo de vuelta!
Translated by BBB Representative:
Westgate has taken advantage of us. This situation has left a sour taste in our mouths and we remain completely incredulous at what we are experiencing. What started as a bait for free theme park tickets turned into a relentless assault of manipulative sales, orchestrated by Margarita ****, one of their lying sales representatives. She sold us a dream of luxury, mocked our decisions, and even went so far as to offer us jobs as bait. Hidden charges accrued, and memberships and subscriptions were hidden from us. We were rushed into signing a contract that was completely in English, even though they knew we didn't understand it. They only care about trapping you so that you pay them for life. Westgate, your exploitation is disgusting! This serves as a warning: Beware of the Westgate snakes! How do you let a company get away with this? See what others say about them. This company should be shut down for lying and deceiving people with their timeshares. Don't make the mistake that many of us made and don't fall for their terrible tricks and lies. What they tell you in the presentations is not true. It's all rubbish and they leave you with overwhelming debt. I have reason to believe that they are focusing their efforts on Hispanics. We want nothing to do with Westgate and we want our hard earned money back!
Central Florida Investments, Inc.
Date: 10/16/2023
October 16, 2023
RE: Laura ********
****** ** * ****** * ******* * *********** * **** * *********
Dear Mrs. ********,
We
appreciate your correspondence. Please be advised that to
protect your privacy and for your convenience, we will be responding to your
specific concerns regarding your timeshare ownership in a separate letter that
we will be sending to you directly via email in Spanish.
If any questions or concerns
should remain, we may be contacted at the email address furnished below. We
appreciate the opportunity to be of service.
Respectfully,
Andrea C., Executive Team
Owner
Relations Correspondence
Westgate
Resorts
[email protected]
Acs/bpReview fromKathy V
Date: 09/25/2023
1 starKathy V
Date: 09/25/2023
Westgate Resorts should be your last choice when vacationing! If there was a place to camp on a beach-I would recommend choosing that before going to a Westgate Resort. We have reached out to this company several times regarding their tactics in getting us to sign the contract. After being trapped in a high-pressure sales attach {it wasn't a presentation, after the first hour it was a full-on attack!), we were convinced to sign a contract based on what the representatives told us we were getting. We found out long after that the sales representatives told any number of lies, and omitted very important information. We were even convinced by the representative to pay an extra sum by June 1, 2023 to lower our interest rates. When we returned home and called to arrange this we were told "oh, you didn't get that." Westgate Resort's lies continued each time they called stating they want to go over our benefits-it it actually a sales call trying to get more money out of you.
We were pushed into signing the contract with no time to read it, no time to take it home and review it. Westgate Resorts doesn't want it's customers to know what they are getting, or make any kind of informed decision. Westgate Resorts wants money, your money-forever and you will get absolutely nothing in return,Central Florida Investments, Inc.
Date: 10/09/2023
October 9, 2023
RE:
Dennis and Kathleen *** ***
****** * ****** * ******* * *********** * **** * *********
Dear Mr. and Mrs. *** ***,
We
thank you for your comments and feedback and are saddened to read about your
dissatisfaction with your purchase, as one of Westgate’s main goals is to
assist our owners in realizing the full potential of their timeshare ownership.
For
us to better address your concerns, please know that we will be sending a full
response to your concerns to the email address on file for your privacy.
Respectfully,
Aidan K.,
Executive Team
Owner
Relations Correspondence
Westgate
Resorts
[email protected]
Ak/amReview fromMichelle W
Date: 09/24/2023
1 starMichelle W
Date: 09/24/2023
Worst waist of time and money they are SCAMMers...and worst of all there are no people or department that are there to resolve the conflict or issue you may be having but the cherry on top is they end up charging full price when it was supposed to be discounted and not a soul to complain to about it to or to resolve it ..beware ...save ur frustration levels and money ...caution ...horrible place to spend ur savings and to be pushed from one department to another with no ine to help ..Central Florida Investments, Inc.
Date: 10/06/2023
October 6, 2023
RE: Michelle **********
****** ** * ****** * **** * *********
Dear Ms. **********,
We
appreciate your patience while we reviewed your correspondence. Please find our
response below.
Ms. **********, while we
appreciate your concerns, please be advised that our records do not indicate
that a timeshare purchase was made during the sales presentation that you
attended and that you were not charged any additional fees aside from what you
paid for your discounted vacation stay. If you have any documentation to
support your claims of wrongdoing, we encourage you to submit this to the email
address furnished at the bottom of this letter. In the absence of such
documentation, please be advised that we are unable to address this matter any
further.
Thank you for the opportunity
to be of service.
Respectfully,
Connor M., Executive Team
Owner
Relations Correspondence
Westgate
Resorts
[email protected]
Cm/amReview fromVictoria H
Date: 09/22/2023
1 starVictoria H
Date: 09/22/2023
Westgate Palace emplyoys some of the greatest liars we have ever come across! The sales representatives are perfectly safe in their lies because they don’t record that part, don’t let you have your cell phone out and they know you will never be able to prove it. After we contacted both Westgate Resorts and a non-profit agency about the lies, we received a form letter response. Obviously, Westgate Resorts is so used to their sales representatives lying that they already have the letter typed up that says, “in the absence of supporting documentation to confirm that the allegations are valid, the written contract will always supersede any verbal statement.” Imagine being a sales person and knowing you can say whatever you want to get that sale because the company is already prepared to tell customers that they can’t prove it!
In addition, they hand you a copy of your contract on a disc-while you are on vacation! By the time you get home and find someone with a computer that can download the documents-the state mandated rescission period is over!
Everything about Westgate Palace is designed to be a slick way to get money from people and never having to actually provide a product or service. They don’t care what their customers are told, they have high priced lawyers who wrote an unreadable contract to protect them.
There are timeshares in Orlando that don’t lie in order to get customers, we wish we had been allowed to do the research before signing on with such a horrible company.Central Florida Investments, Inc.
Date: 10/10/2023
October 10, 2023
RE: Victoria **** (*****)
Review ID # 181692 / Account #
30366312095 / Case # CS0216219
Dear Mrs. ****,
We
appreciate your patience while we reviewed your correspondence. Please find our
response below.
Mrs. ****, we truly regret to
once again read that you no longer wish to be the owner of a timeshare with
Westgate Resorts. While you may not agree with our previous responses, please
be advised that Westgate does not send templated or form letters. However, please understand that Westgate sometimes
provides standard responses to allegations relating to the day of sale that are
based on verbal statements that cannot be validated, when sufficient
documentation is not provided to support them. In the absence of such
documentation, please be advised that Westgate will continue to address your
concerns in a similar manner.
As for your claim regarding
your cell phone use during the sales presentation that you attended, please be
advised that this is an unsubstantiated claim as it is based on a verbal
statement that cannot be validated. Please be advised that if you felt
uncomfortable at any point during the sales presentation, it would have been
your responsibility as well as your right as a consumer to either ensure that
your concerns were addressed by the sales team or refrain from purchasing a
timeshare altogether. Ultimately, that final decision to stay at the sales
presentation and purchase a timeshare was yours to make as a consumer.
Please understand that in your
correspondence you have indicated that you received a CD-ROM containing the
contract documents associated with your timeshare purchase. It is important to
remember that your execution and Westgate’s delivery of said contract documents
constitute full and fair disclosure of the purchase terms. Please know that
Westgate too is bound to comply with the terms of the executed contract
documents, which constitute the only verifiable evidence to establish the terms
of your ownership. Please also allow
us to remind you that the state affords consumers a mandated rescission
period, which allows them additional time to review their decision and their
documents further at their leisure. If anything was found that you did not
like, understand, or agree with, it would have been your responsibility as well
as your right to clarify with our representatives, and if you chose to, cancel
the contract with no penalty if you were within the rescission period. Please
be advised that Westgate did not receive a written request for contract
cancellation within the time provided; therefore, your request to cancel your
contract is respectfully denied. As such, Westgate’s position remains that your
contract is valid and enforceable. Please also be advised that any further
correspondence referencing this matter will result in a similar response.
While
we are appreciative of your concerns, we remain here to help you. We encourage
you to contact our Contract Mediation Team at 1-800-375-8122 for further assistance regarding your ownership.
While they do not provide contract cancellation services, they are committed to
helping you. They will explore options that may be available to you to assist
you with bringing your account current with your financial difficulties in
mind. Thank you for the opportunity to be of service.
Respectfully,
Connor M., Executive Team
Owner
Relations Correspondence
Westgate
Resorts
[email protected]
Cm/amReview fromNicole V
Date: 09/14/2023
1 starNicole V
Date: 09/14/2023
Westgate Smokey mountains held us hostage for an entire day of our vacation. The sales representatives lied and lied, wearing us down until we felt signing was the only way out. We were told by the representatives that this was a great financial investment and when we decided we no longer needed it, Westgate Resorts would sell it for us. We have reached out over and over to Westgate Resorts, only to be told what the sales representatives told us was not true. Since the contracts we signed are the only evidence-Westgate Resorts has the upper hand. They are a complete scam.Central Florida Investments, Inc.
Date: 02/26/2024
February 26, 2024
RE:*************************
Review # ****** -Account # *********** - *********
Dear ****************,
We thank you for your comments and feedback and are saddened to read about your dissatisfaction with your purchase, as one of Westgates main goals is to assist our owners in realizing the full potential of their timeshare ownership.
For us to better address your concerns and due to the character limitation for comments, please know that we will be sending a full response to your concerns to the email address on file for your privacy.
Respectfully,
**************,Executive Team
Owner Relations Correspondence
Westgate Resorts
**********************************************
Ak/amReview fromPedro M
Date: 09/14/2023
1 starPedro M
Date: 09/14/2023
Insto a cualquier persona que esté considerando comprar un tiempo compartido de Westgate a pensarlo dos veces, ¡ya que mi experiencia no fue nada menos que un plan despiadado! Mi familia y yo asistimos a una presentación en Orlando. No sabíamos que sería una pesadilla. La presentación fue una exhibición de desinformación y tácticas de alta presión utilizadas para empujarnos hacia un acuerdo de un mentado timeshare. El representante tuvo la audacia de mantenernos como prisioneros en una sala sofocante y abarrotada durante más de cuatro horas agonizantes. A pesar de nuestras súplicas desesperadas para irnos, nos bloquearon físicamente la salida. Solo después de numerosos rechazos nos permitieron irnos a regañadientes. Hemos estado pagando una tarifa mensual por un tiempo compartido que no hemos tenido la oportunidad de usar. Cuando intentamos hacer una reservación, nos informaron que no habíamos pagado una tarifa de mantenimiento, una suma exorbitantemente alta. Nos golpearon con cargos adicionales por habitaciones a una tarifa con descuento, supuestamente porque éramos propietarios de un tiempo compartido. Tratar de comunicarse con el servicio al cliente fue un ejercicio en vano. Las llamadas se manejaron de manera descuidada y a menudo terminaron en una frustrante desconexión. Fue una bofetada en la cara. Cuando expresé mi intención de detener los pagos y desactivar los débitos automáticos, tuvieron la audacia de amenazarme con un informe de la Oficina de Crédito. El contrato fue arrojado frente a nosotros, sin tiempo adecuado para revisarlo. Ni una sola vez se molestaron en mencionar nuestros derechos en el estado de Florida para "anular" o cancelar el contrato dentro de una ventana específica sin repercusiones financieras. También consideraron adecuado no aclarar el asombroso interés del préstamo, un factor crítico que podría haber influido en nuestra decisión. ¡Estoy furioso y sintiéndome altamente traicionado por esta experiencia! ¡No se metan en Westgate!
Translated by BBB Representative:
I urge anyone considering purchasing a Westgate timeshare to think twice as my experience was nothing short of a ruthless scheme! My family and I attended a presentation in Orlando. We didn't know it would be a nightmare. The presentation was a display of misinformation and high-pressure tactics used to push us toward a so-called timeshare agreement. The representative had the audacity to keep us prisoners in a stuffy, crowded room for more than four agonizing hours. Despite our desperate pleas to leave, they physically blocked our exit. Only after numerous rejections were we reluctantly allowed to leave. We have been paying a monthly fee for a timeshare that we have not had the opportunity to use. When we attempted to make a reservation, we were informed that we had not paid a maintenance fee, an exorbitantly high sum. We were hit with additional charges for rooms at a discounted rate, supposedly because we owned a timeshare. Trying to contact customer service was an exercise in futility. Calls were handled sloppily and often ended in frustrating disconnection. It was a slap in the face. When I expressed my intention to stop payments and turn off automatic debits, they had the audacity to threaten me with a Credit Bureau report. The contract was thrown in front of us, without adequate time to review it. Not once did they bother to mention our rights in the state of Florida to "void" or cancel the contract within a specific window without financial repercussions. They also saw fit not to clarify the staggering interest rate on the loan, a critical factor that could have influenced our decision. I am furious and feeling highly betrayed by this experience! Stay out of Westgate!
Central Florida Investments, Inc.
Date: 10/06/2023
October 6, 2023
RE: Pedro ****** *****
****** ** * ****** * ******* * *********** * **** * *********
Dear Mr. ******,
We
appreciate your correspondence. Please be advised that to
protect your privacy and for your convenience we will be responding to your
specific concerns regarding your timeshare ownership in a separate letter that
we will be sending to you directly via email in Spanish.
If any questions or concerns
should remain, we may be contacted at the email address furnished below. We
appreciate the opportunity to be of service.
Respectfully,
Andrea C., Executive Team
Owner
Relations Correspondence
Westgate
Resorts
[email protected]
Acs/bpReview fromSarah N
Date: 09/14/2023
1 starSarah N
Date: 09/14/2023
I am extremely disappointed with Westgate and their timeshares. My experience with their salespeople and their horrible customer service has been terrible and full of lies and gimmicks. From the get-go, I was misled about their prices until after my credit check, which revealed an unexpectedly high amount of interest that was never disclosed in person. Despite my reservations, aggressive sales tactics were used, including bringing in a manager to convince me with different payment options and added perks like cruises and partner hotels that was clearly all lies. After hours of pressure, I reluctantly agreed to buy in. However, the promised 3-night stay was very difficult to book, taking a month to confirm. When I arrived at the resort, I was blindsided by the requirement to take a property tour, which hadn't been disclosed earlier. The tour revealed pricing errors, and though initially discouraged, I was ultimately forced to reconsider the purchase. Throughout, I felt rushed and was not given the relevant information to fully understand my decisions. Important details like property taxes were glossed over during the closing process, obviously on purpose. Post-purchase, the customer service experience has been frustrating, with personalized numbers leading to generic customer service lines. This lack of transparency added to my frustration. Westgate is a well organized scam. Don’t fall for their tricks and lies, what you see at their sales meetings is not what you get. I am demanding a full refund of the payments and deposit and cancellation of the timeshare. I share my experience as a warning to others not to get involved with anything having to do with Westgate. It’s awful to see that Westgate is getting away with lying and cheating people. Look at what everyone else is saying!Central Florida Investments, Inc.
Date: 10/03/2023
October 3, 2023
RE: Anthony ********** and
Sarah **********
********* ** * ****** * ******* * *********** * **** * *********
Dear Mr. ********** and Ms.
**********,
We appreciate your patience
while we reviewed your correspondence. Please find our response below.
Mr. **********, please be
advised that to protect your privacy we will be responding to your specific
concerns regarding your timeshare ownership in a separate letter that we will
be sending to you directly via email. If any questions or concerns should
remain, we may be contacted at the email address furnished below.
We appreciate the opportunity
to be of service.
Respectfully,
Connor M., Executive Team
Owner
Relations Correspondence
Westgate
Resorts
[email protected]
Cm/amReview fromCalvin B
Date: 09/13/2023
1 starCalvin B
Date: 09/13/2023
While on vacation Westgate Vacation Villas kept us hostage for an entire day pressuring us with their sales pitch. We were told we could rent the property to help with the payment, we could travel anywhere in the world and stay at a Westgate resort with our ownership plan, this is a great investment, a valuable property and if we decided we didn't need it down the road, Westgate resorts would buy it back. Every one of these statements is a lie. When we reached out to Westgate Resorts we were told the rescission period was over. We were not aware there even was one. Westgate Vacation Villas scammed us into lifetime commitment for something we did not understand and were manipulated into signing. The sales representatives knew this when they got us to sign, but they are sharks. Unfeeling, cold, calculating and determined to make the commission by whatever means necessary.Central Florida Investments, Inc.
Date: 09/28/2023
September 28, 2023
RE: Calvin ********
****** ** * ****** * ******* * *********** * **** * *********
Dear Mr. ********,
We
appreciate your patience while we reviewed your correspondence. Please find our
response below.
Mr. ********, please be
advised that to protect your privacy we will be responding to your specific
concerns regarding your timeshare ownership in a separate letter that we will
be sending to you directly via email, including copies of the documents you
executed on the date of purchase, which contradict the claims you have raised.
If any questions or concerns should remain, we may be contacted at the email
address furnished below. We appreciate the opportunity to be of service.
Respectfully,
Connor M., Executive Team
Owner
Relations Correspondence
Westgate
Resorts
[email protected]
Cm/bpReview fromCarmen R
Date: 09/13/2023
1 starCarmen R
Date: 09/13/2023
I'm incredibly disappointed with my Westgate timeshare experience. A salesman deceived us about tax benefits, investment potential, and overall, the actual “ownership”. The ridiculous maintenance fees weren't clearly explained, and that the burden would pass to our children. We never received a public offering statement. The meeting was a sales pitch, not an orientation and they’ll lie and exaggerate to get you to buy. Financing terms were absurd, leading us to take a personal loan. We were misled about tax benefits, rental income, property value, Disney benefits, and exclusivity. Spending $40,000 and taking only 5 vacations in 11 years is a huge letdown. We are demanding that they terminate our agreement! We want nothing to do with this company and I hope that anyone who reads this is aware of what these people are doing. How can Westgate be allowed to get away with this? Clearly there are thousands of other people who are being ripped off. I look forward to the day that something is done, and Westgate is held accountable for what they are doing with these useless timeshares. I wish I had read into the history of this company and the owners. Westgate is bad news, and their timeshares are junk. They don’t deserve a single star they deserve to get shut down and everyone who’s been scammed to be compensated. Don’t be fooled by their sales agents and fancy hotels, there are far better options out there. I wish we knew before we became entangled in this. Westgate is nothing more than a tourist scam!Central Florida Investments, Inc.
Date: 10/02/2023
October 2, 2023
RE:
Carmen ********* ****** and Katia ******* *****
****** * ****** * ******* * ********** * **** * *********
Dear Ms. ****** and Ms. *****,
First and foremost, we certainly appreciate your long-term
ownership since 2012. While we take your claims from the date of sale very
seriously, we ask you to understand that the purchase was over ten years ago,
making any successful claim for relief at this point, improbable. Additionally,
we have previously relayed our position accordingly.
Ultimately,
Westgate’s position in these matters remains unchanged. Nonetheless, Westgate
remains here for any assistance you may need, whether you agree with our responses
or not. In addition, please know we will be resending our previous response
addressing some options you may have to the email we have on file for your
account.
We
thank you for the additional opportunity to be of service. We ask that you
please contact our Owner Relations Department, at 1-800-925-9999, Option 4, for further assistance with your account and booking needs.
Respectfully,
Aidan K.,
Executive Team
Owner
Relations Correspondence
Westgate
Resorts
[email protected]
Ak/am
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