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This profile includes reviews for Central Florida Investments, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Central Florida Investments, Inc.

  2801 Old Winter Garden Road Ocoee, FL 34761-2965

• 

  Central Florida Investments, Inc.

  12000 Cypress Run Dr Orlando, FL 32836

• 

  Central Florida Investments, Inc.

  131 SW Webbs Gln Lake City, FL 32024

• 

  Westgate Myrtle Beach, LLC

  415 S. Ocean Blvd. Myrtle Beach, SC 29577

• 

  Westgate Myrtle Beach, LLC

  415 S. Ocean Blvd. Myrtle Beach, SC 29577

Review Details

• Review fromWartika H

  Date: 08/10/2023

  1 star

  Wartika H

  Date: 08/10/2023

  I am extremely dissatisfied with my Westgate Las Vegas Resort LLC membership purchased on September 16, 2022. The representatives lied about the contract terms and misled us into believing it wasn't a timeshare. They exploited our friendship to emotionally manipulate us. Despite expressing our disinterest, they pressured us into buying it. They failed to deliver on their promises, such as using points to pay for fees. The workshop to help us understand our ownership was merely a sales pitch, and the quality of the property didn't match what we were shown during the presentation. Westgate neglected their duties, failing to disclose important information in the contract. It's clear they prioritize taking advantage of hardworking individuals over providing genuine service. I strongly advise against dealing with Westgate and urge others to avoid their manipulative tactics and broken promises.

  Central Florida Investments, Inc.

  Date: 08/28/2023

  August 28, 2023
  
  
  
  
  
  RE: Wartika ********
  
         ****** ** * ****** * ******* * *********** * **** * *********
  
  
  
  Dear Ms. ********,
  
  
  
  We
  appreciate your patience while we reviewed your correspondence. Please find our
  response below.
  
  
  
  It is our most sincere regret
  to once again read that you no longer wish to be the owner of a timeshare with
  Westgate Resorts. While we understand that you may not agree with our previous
  responses, please know that we remain at your service to address your concerns
  and provide you with assistance to the best of our abilities.
  
  
  
  Ms. ********, we apologize if
  you felt uncomfortable or pressured in any way while attending our sales
  presentation. Since there may have been offers presented on a first-come,
  first-served basis, depending on the available inventory, the representative
  may have expressed some urgency regarding the offer. However, you were never
  obligated to remain past the agreed-upon time to receive your incentive or to
  purchase a timeshare. Ultimately, you have the right to inform the sales staff
  or closing officer of any discomfort to ensure proper action is taken or
  refrain from purchasing if your concerns are not addressed to your
  satisfaction. Please also be advised that your claim that you were not aware
  that you were purchasing a timeshare is unsubstantiated, as our review of the recorded
  closing confirms that you were made fully aware that you were purchasing a
  timeshare interest.
  
  
  
  With regard to your claims
  that you were told that you would be able to pay fees associated with your
  timeshare ownership utilizing points and that you were invited to a workshop to
  help you understand your ownership, please be advised that we require
  additional information about these claims as our records do not indicate that
  you have booked any reservations utilizing your ownership since you purchased
  the timeshare. If you wish to provide us with additional information regarding
  these claims as well as any documentation that you may have to support them, we
  encourage you to submit this to the email address furnished at the bottom of
  this letter.
  
  
  
  Our
  research has concluded that you were given full and fair disclosure of the
  purchase terms and conditions. As a consumer, it was your responsibility to
  review the purchase terms to ensure they fit within your financial means and
  travel needs. For Westgate’s and your protection, the contract documents signed
  and initialed by the parties are considered expressions of our mutual
  understanding of the purchase transaction. Please know that Westgate too is
  bound to comply with the terms of the executed contract documents, which
  constitute the only verifiable evidence to establish the terms of your
  ownership. In the absence of documentation that would either support your
  claims or negate your signatures on the executed contract documents, please be
  advised that your contract remains valid, enforceable, and it will not be cancelled.
  
  
  
  We encourage you to contact
  our Owner Benefits Team at 1-800-285-1691 for further assistance with your account. While they do not provide contract
  cancellation services, they are committed to helping you. They will explore
  options that may be available to you to assist you with bringing your account
  current with your financial difficulties in mind.
  
  
  
  We thank you for the
  opportunity to be of service.
  
  
  
  Respectfully,
  
  
  
  Connor M., Executive Team
  
  Owner
  Relations Correspondence
  
  Westgate
  Resorts
  
  [email protected]
  
  
  
  Cm/am

• Review fromDamaso Z

  Date: 08/10/2023

  1 star

  Damaso Z

  Date: 08/10/2023

  Espero que toda persona que lea esto esté consciente de qué tipo de empresa es Westgate. ¡En ninguna circunstancia debes asistir a ninguna presentación, no vale nada de lo que te ofrecen! ¡Nuestra familia fue ENGAÑADA por Westgate para comprar una membresía de tiempo compartido! Promesas falsas, costos ocultos y MENTIRAS durante la presentación de ventas nos dejaron ESTAFADOS e indignados. EXIGIMOS que Westgate nos reembolse $11,347, termine el contrato y DEJE de intentar cobrar pagos. En Junio del 2019 en Las Vegas: Premios y promesas se convirtieron en una EXTENSA presentación de ventas. ¡Afirmaron que era una inversión rentable para la familia, con afiliaciones a Disney, TODO MENTIRAS! Nos presionaron para comprar, ocultaron la necesidad de un préstamo y ESCONDIERON las tarifas de mantenimiento. El notario nos apresuró para FIRMAR sin información clara. Después, nuestros intentos de usar el tiempo compartido enfrentamos OBSTÁCULOS y costos inesperados. ¡Las llamadas pidiendo más dinero levantaron SOSPECHAS! Hemos pagado más de $10,000 por NADA. Las dinámicas familiares se TENSIONARON. ¡Hemos intentado RESOLVER, pero Westgate NOS IGNORÓ! Fuimos ENGAÑADOS, exigimos un REEMBOLSO de $11,347, la CANCELACIÓN del contrato y que cesen los intentos de cobro. ¡WESTGATE DEBE SER EXPUESTA! ¡CUIDADO con sus tácticas engañosas! ¡Alguien con poder debe abrir una investigación sobre cómo venden estos tiempos compartidos a la gente! Esto es injusto y creo que se aprovechan de nosotros, los hispanos. ¡Westgate es una empresa codiciosa! ¡Manténganse alejados de ellos y si eres empleado de Westgate, trabajas para una empresa que está causando mucho daño a personas inocentes!

  
  

  Translated by BBB Representative:

  
  

  I hope everyone reading this is aware of what kind of company Westgate is. Under no circumstances should you attend any presentation, it is worth nothing of what they offer you! Our family was FOOLED by Westgate into buying a timeshare membership! False promises, hidden costs and LIES during the sales presentation left us SCAMED and outraged. WE DEMAND that Westgate reimburse us $11,347, terminate the contract and STOP trying to collect payments. In June 2019 in Las Vegas: Awards and promises turned into a EXTENSIVE sales presentation. They claimed it was a profitable investment for the family, with Disney affiliations, ALL LIES! They pressured us to buy, concealed the need for a loan, and HIDDEN maintenance fees. The notary rushed us to SIGN without clear information. Later, our attempts to use the timeshare face OBSTACLES and unexpected costs. Calls asking for more money raised SUSPICIONS! We have paid over $10,000 for NOTHING. Family dynamics got TENSIONED. We have tried to RESOLVE, but Westgate IGNORED US! We were DECEIVED, we demand a REFUND of $11,347, the CANCELLATION of the contract and that the collection attempts stop. WESTGATE MUST BE EXPOSED! BEWARE of their deceptive tactics! Someone in power needs to open an investigation into how they sell these timeshares to the people! This is unfair and I think they take advantage of us Hispanics. Westgate is a greedy company! Stay away from them and if you are a Westgate employee you work for a company that is causing a lot of harm to innocent people!
  
  
  
  

  Central Florida Investments, Inc.

  Date: 08/23/2023

  August 22, 2023
  RE: Damaso ********* ******  *** ****** ******* * ******* ************ * **** ********** 
  Dear Mr. *********,
  Thank you for your review. Please know that we are sincerely sorry you feel that your ownership has not lived up to your current expectations. However, we believe that your concerns are misplaced since our review of them shows that your Westgate ownership gives you everything that was offered to you on the date of purchase. Due to the extent and scope of the different topics that you mention and the limited amount of space available in this forum, we are responding at length to your concerns directly to your email address. Moreover, for the protection of your privacy, we must refrain from discussing your personal ownership information in a public forum such as this. For your convenience, we are addressing our private response to you in Spanish to ensure that you gain a thorough and detailed understanding of the many benefits of your timeshare ownership and of the process to follow in order to access them.
  Briefly, allow us to apologize if you felt uncomfortable at any time during your attendance at the timeshare tour and sales presentation. Be advised that you were not required to remain for more than 90 minutes at the sales tour in order to receive the offered incentives. Because discounted purchase opportunities of a first come, first served nature are presented to you, the sales staff may convey some urgency depending on the available inventory, as all units are simultaneously available to all attendees and therefore, cannot be set aside without a firm commitment from a purchaser, but you were never under an obligation to purchase. It would have been up to you to inform Westgate’s staff of any discomfort, including with the terms of the purchase or the pace of the signing of the documents, and to discontinue the meetings if your concerns were not addressed to your satisfaction.
  While we further apologize for any misunderstandings that may have arisen, we categorically deny that Westgate took advantage of or induced you to purchase a timeshare with false promises or without providing full information in writing of the terms of your ownership. We stand by our statement that your ownership is an investment in a lifetime of vacations at a luxury venue. However, our timeshares are not intended for commercial investment purposes.
  Respectfully,
  Executive Team
  Owner Relations Correspondence
  Westgate Resorts
  [email protected]
  Bp/am

• Review fromCATLYN A.

  Date: 08/09/2023

  1 star

  CATLYN A.

  Date: 08/09/2023

  Hey Y’all ~ Wish there was a way to give a negative star rating. After going through the "the talk" and how we need this, when you sign, you are committed to one resort and no guarantee you'll get this time you want. If you want to visit a different resort, there's an exchange fee. I honestly don't know who can afford a $40,000 CLOSING/DOWN PAYMENT..... So now, you'll be offered an "every other" year at a huge reduction. But wait.... for TODAY & TODAY ONLY were going to pretend you're an owner. Now they come out with some foreclosure, can't pay, whatever. Keep in mind, each property is valued at a different rate. Myrtle Beach is one of the highest. A one bedroom in Myrtle Beach is $160,000 & the exact same square footage/layout in Kissimmee, Florida (near Orlando) is a fraction and I mean a fraction of the cost. If you go to a Welcome Center and you're offered free Medieval Times tickets and a 3/2 vacation just be smart. Even the free vacation isn't free. You'll have to put up a deposit ($50 or 60), it's for a hotel room, you are responsible for taxes & some AGENT FEE of $25 and in the end, your freeby has now cost you between $50-75.... not including your deposit. Now, about your deposit, you have to send a written refund request by mail to get you deposit back and it can take up to 60 days. Now back to the tour.... since we didn't purchase and we were very transparent from the start being owners with BlueGreen, once "the talk", "the director", "TODAY ONLY" & for the 900th time telling them Westgates' program pales with what we have, our guy left the table and never come back. Didn't have the decency to say bye or **** ** ******** ***

  Central Florida Investments, Inc.

  Date: 08/18/2023

  August 18, 2023
  
  
  
  
  
  RE:
  Catlyn *******
  
         ****** * ****** * **** * *********
  
  
  
  Dear Ms. *******,
  
  
  
  We
  sincerely thank you for your review and the opportunity to be of service. We
  ask you to please understand that full and fair disclosure of all touring terms,
  including the terms and conditions of the offered incentives, was provided on
  the day of the tour.
  
  
  
  While
  this remains our position, we would like to offer our apologies for any lack of
  customer service you allege you experienced and for any inconvenience. Should
  you have any further concerns or questions, please do not hesitate to reach out
  to us directly at the email below.
  
  
  
  Respectfully,
  
  
  
  Aidan K.,
  Executive Team
  
  Owner
  Relations Correspondence
  
  Westgate
  Resorts
  
  [email protected]
  
  
  
  Ak/am

  CATLYN A.

  Date: 08/24/2023

  I am not completely sure my review was read correctly or if you received an email from someone. I never said the tour was misrepresented. I stated how we were treated during part of it. I also commented on the incentives offered for us to attend the meeting were not fully disclosed. To clarify, I did not allege anything, I stated a fact on what occurred during the last part of our sitting with Pete. It was rude of him to simply leave and left us sitting at the table without out saying he wasn’t coming back. It was no surprise to him we were not interested in purchasing. It was explained numerous times when asked what we thought of Westgate. Once you have time to review my actual document, I’d be more than willing to discuss further with you.
  
  There are multiple negative reviews about Westgate not offering full disclosure…. Including a lawsuit, so since YOU were not sitting at the table, you have not idea what transpired during our interaction. With all the comments and well below satisfactory rating, it is not hard to imagine this particular situation happening EXACTLY THE WAY I STARTED…. NOT ALLGED.
  Never communicate in a condescending manner when responding back to the public. It’s not a good look Aidan K go an Executive Team Owner Relations Correspondence Westgate Resorts
  
  
  

• Review fromGina W

  Date: 08/07/2023

  1 star

  Gina W

  Date: 08/07/2023

  Westgate has completely scammed us. Long story short, we were approached while purchasing Universal Studios tickets. This man told us we could get free tickets if we attended an hour-long presentation. We were preyed on from the BEGINNING. This presentation started with the employees asking us about our income, occupations, and vacation habits. When they finally offered us one of their deals, we scoffed at the ridiculous price. We had declined MANY times during this presentation, yet they would not take no for an answer. We felt so much pressure to purchase that we eventually gave in. When we were signing their contract, we got dirty looks from the employees when we stopped and asked questions. On top of those dirty looks, they were very vague with their snarky answers. It is likely because they were lying to our faces during the signing. So, what we were told was NOT what we had signed for. Westgate needs to do better because they cannot continue to scam people.

  Central Florida Investments, Inc.

  Date: 08/22/2023

  August 22, 2023
  
  
  
  
  
  RE: Steve and Gina ******
  
         ****** ** * ****** * ******* * *********** * **** * *********
  
  
  
  Dear Mr. and Mrs. ******,
  
  
  
  We
  appreciate your patience while we reviewed your correspondence. Please find our
  response below.
  
  
  
  Mr. and Mrs. ******, it is our
  most sincere regret to read that you no longer wish to be the owner of a
  timeshare with Westgate Resorts. We apologize if you
  felt uncomfortable or pressured in any way while attending our sales
  presentation. Please understand that attending any tour in exchange for
  incentives is entirely voluntary. Since there may have been offers presented on
  a first-come, first-served basis, depending on the available inventory, the
  representative may have expressed some urgency regarding the offer. However,
  you were never obligated to remain past the agreed-upon time to receive your
  incentive or to purchase a timeshare. Ultimately, you have the right to inform
  the sales staff or closing officer of any discomfort to ensure proper action is
  taken or refrain from purchasing if your concerns are not addressed to your
  satisfaction.
  
  
  
  As for your claim that the
  closing officer was vague when answering your questions, please be advised that
  our review of the recorded closing does not support this claim; the review
  indicates that the closing officer adequately answered each question that was raised
  during the closing process. If at any point you felt as though the closing
  officer was not adequately answering your questions, it would have been both
  your responsibility and your right to bring this concern to the attention of
  the closing officer or the sales team so that your questions could be answered
  adequately, or refrain from purchasing if you were not comfortable with moving
  forward with the purchase.
  
  
  
  Our research
  has concluded that you were given full and fair disclosure of the purchase
  terms and conditions. As consumers, it was your responsibility to review the
  terms of the purchase to ensure they fit within your financial means and travel
  needs. For Westgate’s and your protection, the contract documents signed and
  initialed by the parties are considered expressions of our mutual understanding
  of the purchase transaction. Please know that Westgate too is bound to comply
  with the terms of the executed contract documents, which constitute the only
  verifiable evidence to establish the terms of your ownership. With that being
  said, it is Westgate’s position that your contract is valid, enforceable, and
  it will not be cancelled.
  
  
  
  Mr.
  and Mrs. ******, while we are appreciative of your concerns, we remain here to
  help you. We encourage you to contact our Account Services Team at 1-888-999-0101 for further assistance with your account. While they do not provide contract cancellation services,
  they are committed to helping you. They will explore options that may be
  available to you to assist you with bringing your account current with your
  financial difficulties in mind.
  
  
  
  Thank you for the opportunity to be of service.
  
  
  
  Respectfully,
  
  
  
  Connor M., Executive Team
  
  Owner
  Relations Correspondence
  
  Westgate
  Resorts
  
  [email protected]
  
  
  
  Cm/am

• Review fromDenisha P

  Date: 08/03/2023

  1 star

  Denisha P

  Date: 08/03/2023

  Hey Westgate, what is stopping you from replying to the letter we sent to your CEO last month? Is it the fact that we have called out all your lies and manipulative sales tactics? Is it the fact that you just do not care? Either way, it is completely wrong to scam people. The lack of explanation of the contract, the lies of availability, the inaccurate price of purchase, the pressure from the sales is what your salespeople had to do to get us to purchase. The loan terms, maintenance fees, total interest percentage, and other fees were never disclosed either. I can’t decide what is worse…the things that we were told or the things that we were not told, either way we’ve been scammed. We are writing this review to warn everyone about these horrible scams and games Westgate plays.
  
  

  Central Florida Investments, Inc.

  Date: 08/17/2023

  August 17, 2023
  
  
  
  
  
  RE: Simone and Denisha *****
  
         ****** * ****** * ******* * *********** * **** * *********
  
  
  
  Dear Mses. *****,
  
  
  
  We
  would like to thank you for the opportunity to be of service. Please know that
  we have sent you a response via mail to the address on file in order to preserve
  your privacy regarding your account matters.
  
  
  
  Should
  you have any further concerns or questions, please do not hesitate to reach out
  to us at the email address listed below.
  
  
  
  Respectfully,
  
  
  
  Aidan K.,
  Executive Team
  
  Owner
  Relations Correspondence
  
  Westgate Resorts
  
  [email protected]
  
  
  
  Ak/bp

• Review fromTerry B

  Date: 07/31/2023

  1 star

  Terry B

  Date: 07/31/2023

  My experience with Westgate and their timeshares has been extremely disappointing and deceitful. The sales representatives pitched the timeshare to us as an investment opportunity, which was far from the truth! They pressured us into making a rushed decision by claiming that the deal was only available for one day, well we now know that was all nonsense, just another one of their many gimmicks! We were under the impression that the timeshare would be a private and exclusive vacation option for the owners, and anyone can book at their properties without the massive expense and maintenance. What they don’t tell you is that these timeshares are in perpetuity, meaning it’s a permanent membership with no way out!!! Beware! Booking and making reservations to use the timeshare turned out to be a frustrating and challenging process, a far cry to what was promised during the sales pitch. We were not given accurate information about the recission period (on purpose), which is the window to cancel the deal. Throughout the sales meeting, the sales representatives never disclosed the interest rate for the timeshare financing, leaving us unaware of the long-term financial implications. This was cruel on their part, and I can’t see how that is legal. We do not recall receiving a "Truth in Lending" disclosure, which would have provided essential financial details and terms about what we were getting into. The sales tactics were extremely aggressive, and we felt heavily pressured to buy the timeshare, leading to immense stress and regret over our decision. A real-life nightmare you can’t get out of. To make matters worse, we were over the age of 60, which makes it even more challenging to deal with the financial burden and especially with the limited usage options. We believe we were targeted because of our age and that overall, the experience with Westgate and their timeshares was filled with deceitful practices and a lack of transparency.
  

  Central Florida Investments, Inc.

  Date: 08/15/2023

  August 15, 2023
  
  
  
  
  
  RE:
  Terry ********** and Rebecca ******
  
         ****** * ****** * ******* * *********** * **** * *********
  
  
  
  Dear
  Mr. ********** and Ms. ******,
  
  
  
  We
  thank you for the opportunity to be of service. Please know that we have responded
  to your concerns via the email on file to respect your privacy on these account
  matters.
  
  
  
  Should
  you need further assistance, please do not hesitate to reach out to us at the
  email below.
  
  
  
  Respectfully,
  
  
  
  Aidan K.,
  Executive Team
  
  Owner
  Relations Correspondence
  
  Westgate
  Resorts
  
  [email protected]
  
  
  
  Ak/am

• Review fromSteve H

  Date: 07/27/2023

  1 star

  Steve H

  Date: 07/27/2023

  I want to share my deeply disappointing experience with Westgate Resorts. What started as a recommendation from friends quickly turned into a regrettable decision filled with misrepresentation and hidden clauses.
  
  At a timeshare sales meeting, we were enticed to upgrade from a two-bedroom to a three-bedroom unit. The sales representatives claimed that selling the two-bedroom unit would be difficult, making the upgrade seem like a better choice. They even offered a Westgate credit card to assist with payments and suggested we could repay the loan faster by referring friends and family.
  
  The meeting lasted for hours, overwhelming us with information and leaving us confused. We signed paperwork without fully understanding its implications, including a consent form for being recorded, even though we never saw any recording devices. The deceptive practices and lack of transparency from Westgate Resorts are appalling. We trusted them to provide accurate information and act ethically, but instead, we were manipulated and left with regrets.
  
  Our experience with Westgate Resorts was a nightmare. We caution anyone considering a timeshare with them to be extremely careful. The deceptive practices and hidden clauses demonstrate that Westgate Resorts cannot be trusted. Save yourself the heartache and disappointment we went through and stay away from this unscrupulous company.

  Central Florida Investments, Inc.

  Date: 08/15/2023

  August 15, 2023
  
  
  
  
  
  RE: Doreen and Stephen ******
  
         ****** ** * ****** * ******* * *********** * **** * *********
  
  
  
  Dear Mrs. and Mr. ******,
  
  
  
  We
  appreciate your patience while we reviewed your correspondence. Please find our
  response below.
  
  
  
  It is our most sincere regret
  to once again read that you no longer wish to be the owners of a timeshare with
  Westgate Resorts. Please know that we remain at your service to address your
  concerns and provide you with assistance to the best of our abilities.
  
  
  
  Mrs.
  and Mr. ******, we sincerely apologize for any inconvenience you may have
  experienced due to the length of the presentation you attended. Please remember
  that in order to receive the promised gifts, you were only required to attend
  the presentation for 90 minutes and had no obligation to remain past that time
  or to purchase. We ask for you to understand that it would have been at your
  discretion to inform the sales staff or closing officer of any discomfort to
  ensure proper action was taken and refrain from purchasing if your concerns
  were not addressed to your satisfaction. As for your claim that you were enticed
  to upgrade your timeshare ownership by the sales representative, please be
  advised that this claim is unsubstantiated as it is based on a verbal statement
  that cannot be validated.
  
  
  
  As for your claim that you did not see any recording devices
  in the room even though you consented to be recorded, please be advised that
  there are microphones placed within our offices that allow us to record audio
  on our computers.
  
  
  
  We can also confirm that
  owners can earn commissions based on qualified timeshare purchases, tours, and
  reservations booked through their Travel Partners Program (TPP)
  accounts; however, we deny that any representative promised or guaranteed that
  you will be able to generate money this way. If you have further questions or
  concerns about the TPP, you may contact our TPP Department directly at 1-800-884-0250 for assistance. Please know that
  participation in this program is strictly voluntary and does not affect your
  Westgate ownership.
  
  
  
  Mrs.
  and Mr. ******, our research has concluded that you were given full and fair
  disclosure of the purchase terms and conditions. As consumers, it was your
  responsibility to review the terms of the purchase to ensure they fit within
  your financial means and travel needs. For Westgate’s and your protection, the
  contract documents signed and initialed by the parties are considered
  expressions of our mutual understanding of the purchase transaction. Please
  know that Westgate too is bound to comply with the terms of the executed
  contract documents, which constitute the only verifiable evidence to establish
  the terms of your ownership. With that being said, it is Westgate’s position
  that your contract is valid, enforceable, and it will not be cancelled.
  
  
  
  While
  we are appreciative of your concerns, we remain here to help you. Our Account
  Services Team is available to assist you. Please contact them directly at 1-888-999-0101 for further assistance with your account. While they do not provide contract cancellation services,
  they are committed to helping you. They will explore options that may be
  available to you to assist you with bringing your account current with your
  financial difficulties in mind. Thank you for the opportunity to be of
  service.
  
  
  
  Respectfully,
  
  
  
  Connor M., Executive Team
  
  Owner
  Relations Correspondence
  
  Westgate
  Resorts
  
  [email protected]
  
  
  
  Cm/am

• Review fromBradley V

  Date: 07/26/2023

  1 star

  Bradley V

  Date: 07/26/2023

  Westgate Resorts scammed us and I feel we were mislead on purpose. We were pressured with a sales presentation at another location while we tried to watch our child!. Then we ended up having to go back in our vehicle as they had kept our identification. Since our purchase, we have only found 3 day vacation availability - then West gate resort charges us for not using a full week! How are they allowed to scam people like that?Saying you don’t have availability and then charging customers for not having availability! Everytime I have contacted Westgate Resorts they have responded back that their contract is legal. Westgate Resorts has obviously paid their lawyers a lot of money. This company should be avoided at all costs, it is nothing but a scam and away to make them selves richer. They take their customer’s money for NOTHING and then increase the amounts they want to take.

  Central Florida Investments, Inc.

  Date: 08/10/2023

  August 10, 2023
  
  
  
  
  
  RE: Bradley **********
  
         ****** ** * ****** * **** * *********
   
  
  Dear Mr. **********,
  
  
  
  We
  appreciate your patience while we reviewed your correspondence. Please find our
  response below.
  
  
  
  It is our most sincere regret
  to read that you no longer wish to be the owner of a timeshare with Westgate
  Resorts. We apologize if you felt uncomfortable or pressured in any way while
  attending our sales presentation. Since there may have been offers presented on
  a first-come, first-served basis, depending on the available inventory, the
  representative may have expressed some urgency regarding the offer. However,
  you were never obligated to remain past the agreed-upon time to receive your
  incentive or to purchase a timeshare. Ultimately, you have the right to inform
  the sales staff or closing officer of any discomfort to ensure proper action is
  taken or refrain from purchasing if your concerns are not addressed to your
  satisfaction.
  
  
  
  With regard to your concerns
  about availability, please keep in mind that you purchased under the Floating
  Use Plan for reservations, wherein you do not own a specific unit; you own
  a certain unit type, based on availability. To clarify, you are guaranteed the
  right to occupy your villa during your season of ownership based on
  availability. To improve the likelihood of securing
  desired travel dates, Westgate allows owners to book reservations up to eleven
  (11) months in advance of their travel dates. Please know that while your
  first requested dates may not always be available, Westgate is at your service
  to assist you with providing you with alternate booking options. If you use
  your deeded week at your home resort in your occupancy year and season, no
  additional fees would be due. Any reservations outside of your contracted usage
  rights are considered owner benefits (e.g., exchanges, splitting your
  week, etc.), which are also based on availability and subject to the Westgate
  Resorts Internal Exchange terms and conditions.
  
  
  
  Our
  research has concluded that you were given full and fair disclosure of the
  purchase terms and conditions. As a consumer, it was your responsibility to
  review the terms of the purchase to ensure they fit within your financial means
  and travel needs. For Westgate’s and your protection, the contract documents
  signed and initialed by the parties are considered expressions of our mutual
  understanding of the purchase transaction. Please know that Westgate too is
  bound to comply with the terms of the executed contract documents, which
  constitute the only verifiable evidence to establish the terms of your
  ownership. With that being said, it is Westgate’s position that your contract
  is valid, enforceable, and it will not be cancelled.
  
  
  
  As
  Westgate’s desire is to help all of our owners realize the full potential of
  their vacationing assets, we encourage you to contact our Owner Relations
  Team directly at 1-800-925-9999 / option 4 for personalized assistance with all
  account matters. As always, we remain at your service, and we look forward to
  hosting your future vacation endeavors.
  
  
  
  Respectfully,
  
  
  
  Connor M., Executive Team
  
  Owner
  Relations Correspondence
  
  Westgate
  Resorts
  
  [email protected]
  
  
  
  Cm/am

• Review fromSylvia Jeanette M

  Date: 07/26/2023

  1 star

  Sylvia Jeanette M

  Date: 07/26/2023

  I added one star due that in order to write this review I have to give it a rating. They deserve a whopping ZERO STARS FROM ME.
  
  WESTGATE in Branson was a HORRIBLE EXPERIENCE! The WESTGATE in Branson should be ashamed of themselves for not having a Spanish speaking person on their staff. They treated my husband so harshly and were very rude and nasty due to his English, which he understands very well, he speaks it perfectly but with an accent. I want to encourage the Latino Population to NEVER PURCHASE from people who treat you as if your money has no value due to your race.
  
  The employees humiliated us in front of other people not to mention I was born and raised in NEW YORK CITY.
  
  It’s a disgrace that a Company like WESTGATE that is trying to sell you something can devalue a person according to the color of their Skin at this moment in time in 2023 and yet and still want to sell vacation packages to the Latino Community if they are willing to put up with the humiliation.
  
  SORRY WESTGATE I RATHER PAY FULL PRICE THAN BE DEVALUED AND GET TREATED AS IF WE WERE UNDESERVING DUE TO OUR RACE. NEVER AGAIN!
  
  I also want to encourage people to keep writing reviews, we the Client make these people fruitful but we also have the capacity to SPEAK UP when something is not right! Their Aggressive approach is a disrespect to all races and cultures.

  Central Florida Investments, Inc.

  Date: 08/14/2023

  August 14, 2023
  
  
  
  
  
  RE: Sylvia *************
  
         ****** ** * ****** * **** * *********
  
  
  
  Dear Ms. *************,
  
  
  
  We
  appreciate your patience while we reviewed your correspondence. Please find our
  response below.
  
  
  
  Ms. *************, please be advised
  that we have attempted to contact you on several occasions, but unfortunately,
  we have been unable to reach you.
  
  
  
  Please be advised that we
  cannot proceed without speaking to you regarding your concerns, as additional
  information is required to review your allegations. Please know that without
  this information, we cannot continue our research. Our contact information is
  listed below for your convenience. We sincerely hope to hear from you soon.
  
  
  
  Respectfully,
  
  
  
  Connor M., Executive Team
  
  Owner
  Relations Correspondence
  
  Westgate
  Resorts
  
  [email protected]
  
  
  
  Cm/am

• Review fromJ. S.

  Date: 07/25/2023

  1 star

  J. S.

  Date: 07/25/2023

  We have been loyal owners at Westgate since 2009 but they have not reciprocated the same loyalty. They lied to us and implied it was a “real estate investment” and we were intrigued with the idea of earning a passive income. During the meeting, we were misled by a member of the Westgate senior sales staff who told a story of how easy these units would be to rent and that it was very profitable.
  
  The truth of the matter is that these units are very hard to rent, and the owner receives very little compensation for even trying. We were deliberately misled by the Westgate management and it appears that they could care less that they lied to us. We wrote Westgate a letter concerning these facts over a month ago and have yet to hear from them. If you decide to go with these people, be very skeptical of whatever they tell you.
  
  We are retired and in our 70s. The insane amount of money we have paid for this timeshare was simply not worth it. We have already paid off our loan to the tune of approximately $100,000, yet they still feel it is necessary that we continue to pay maintenance fees of approximately $3,800 per year (we are concerned that Westgate will drag things out and charge us maintenance and taxes for the upcoming year and possibly ruin our credit if we don’t pay it).
  
  We are furious about the lies we were told when we last upgraded. They told us that the new units we were buying could be rented to offset the cost of the maintenance fees and once we paid off the loan, we would be able to monetize the timeshare and rent it for thousands on eBay.
  
  

  Central Florida Investments, Inc.

  Date: 08/10/2023

  August 10, 2023
  
  
  
  
  
  RE:
  James and Mary ******
  
         ****** * ****** * ******* * *********** * **** * *********
  
  
  
  Dear Mr. and Mrs. ******,
  
  
  
  We apologize for any delay in response
  you may have experienced. Please know that we have thoroughly reviewed and researched
  your concerns accordingly.
  
  
  
  As
  such, we have emailed a personal response to you via the email address we have
  on file for your account. We thank you greatly for the opportunity to be of
  service and hope that we can reach a favorable resolution to your concerns.
  
  
  
  Respectfully,
  
  
  
  Aidan K.,
  Executive Team
  
  Owner
  Relations Correspondence
  
  Westgate
  Resorts
  
  [email protected]
  
  
  
  Ak/am

  J. S.

  Date: 08/12/2023

  We have not yet received your response.