Business Profile
Timeshare Companies
Central Florida Investments, Inc.Headquarters
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Reviews
This profile includes reviews for Central Florida Investments, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
1.05/5 stars
Average of 339 Customer Reviews
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Review fromTammy M
Date: 07/25/2023
1 starTammy M
Date: 07/25/2023
What can you do if westgate smokey mountain resort scams you? Nothing. We wanted to do an upgrade. They added more $ to us and moved us from the 5000 block on top of mountain to the 1000 block. No upgrade. Had a meeting today; they don't know what happened; but to fix it they wanted another $125 a month and we could go back to the top. WOW. Westgate screwed up; but won't fix it. I'm locked in this crap; paying for the bottom of mountain; but I own at the top. I can't wait to see the wrath God puts on these crooks. I hate I'm stuck with any of this. Worst decision I ever made.Central Florida Investments, Inc.
Date: 08/08/2023
August 8, 2023
RE: Tammy **********
****** ** * ****** * ******* * *********** * **** * *********
Dear Ms. **********,
We
appreciate your patience while we reviewed your correspondence. Please find our
response below.
It is our most sincere regret
to read of your concerns regarding your timeshare ownership with Westgate
Resorts. While we appreciate your correspondence, please be advised that our
review of the recorded closing for Westgate Account # 26603255436 does not support
your claim that you were told that you would be purchasing a cabin at the top
of the mountain. Please be advised that our review of this recorded closing
indicates that you mentioned multiple times that you would prefer to be at the
bottom of the mountain rather than at the top due to your concern with driving
up and down the mountain constantly.
Please be advised that our
research has concluded that you were provided full and fair disclosure
regarding the terms of the upgrade that you purchased, including the fact that
you purchased a cabin in building # 1000. As such, please be advised that your
contract remains valid and enforceable in the absence of documentation that
would support your claims.
As
Westgate’s desire is to help all of our owners realize the full potential of
their vacationing asset, we encourage you to contact our Owner Relations
Team directly at 1-800-925-9999 / option 4 for personalized assistance with all
account matters. As always, we remain at your service, and we look forward to
hosting your future vacation endeavors.
Respectfully,
Connor M., Executive Team
Owner
Relations Correspondence
Westgate
Resorts
[email protected]
Cm/amReview fromAngelia Bahr
Date: 07/24/2023
1 starAngelia Bahr
Date: 07/24/2023
Aggressive Sales Tactics: feeling pressured during timeshare presentations or sales pitches. This could include high-pressure tactics to persuade guests to purchase timeshare units or upgrade their memberships. Rude tactics from sales people including aggressive comments when you politely say no five times and they refuse to let you leave.
Maintenance Issues: encountering maintenance problems with their accommodations, such as broken appliances, plumbing issues, or cleanliness concerns.
Reservation Problems: difficulties with booking or confirming reservations, leading to frustrations and disruptions to their travel plans.
Hidden Fees: Complaints about unexpected fees or additional charges beyond the initial price of the stay were occasionally mentioned.
Timeshare Cancellation Challenges: difficulties when trying to cancel or exit their timeshare contracts.
Customer satisfactory unsatisfactory customer service experiences, including unresponsive staff or difficulty resolving issues.Central Florida Investments, Inc.
Date: 08/08/2023
August 8, 2023
RE: Angelia ****
****** ** * ****** * **** * *********
Dear Ms. ****,
We have attempted to contact
you on several occasions to receive additional information with regard to your
concerns, but unfortunately, we have been unable to reach you.
As we do not have a record of
an ownership under your name, please be advised that we cannot proceed with our
research into your concerns without the additional information that we have
previously requested. We ask that you please provide us with an account number
associated with your timeshare ownership or a reservation number associated
with a previous stay at one of our resorts.
If you wish to provide us with
this information, you may submit it to the email address furnished at the
bottom of this letter as well as any documentation that you may have to support
your allegations. Please know that without this information, we cannot continue
our research. Our contact information is listed below for your convenience. We
sincerely hope to hear from you soon, and thank you for the opportunity to be
of service.
Respectfully,
Connor M., Executive Team
Owner
Relations Correspondence
Westgate
Resorts
[email protected]
Cm/amAngelia Bahr
Date: 03/28/2024
Of course you did. Ownership is under ***********************Angelia Bahr
Date: 03/28/2024
Of course you did. Ownership is under ***********************Review fromRichard G
Date: 07/24/2023
1 starRichard G
Date: 07/24/2023
Westgate Resorts is truly a horrendous company to EVER do business with! Not only was my meeting more than 3 times longer than I was told it would be, but after the 5 hours I was there, I didn’t even receive my contract. It took them 1 month to send me 4 sad pages, none of which are signed or notarized. Nothing showing the Truth in Lending, no Public Offering Statement. This “contract” is pitiful, and I cannot wrap my head around the fact that it took so long to receive something I should have had that same day. I have reached out to Westgate but can never reach anyone who can actually do something about this. I either wait on hold for HOURS on end, or I get rude Customer Service Reps who don’t escalate this matter to anyone. Westgate only contacts me when they want their money! Well news flash Westgate, you’re not getting another penny from me! Not when I’ve spent well over $10,000 on something that is literally useless and total garbage! I HAVE NOT BEEN ABLE TO USE MY TIMESHARE 1 TIME SINCE 2016!! In 2018, I was told I didn’t know how to use it and was upgraded to another contract! I’ve checked several times online and there’s NEVER availability!! I was told the complete opposite when they wanted my money, but now they have it, they could care less.Central Florida Investments, Inc.
Date: 08/08/2023
August 8, 2023
RE: Richard *********
****** ** * ****** * ******* * *********** * **** * *********
Dear Mr. *********,
We
appreciate your patience while we reviewed your correspondence. Please find our
response below.
It is our most sincere regret
to read that you no longer wish to be the owner of a timeshare with Westgate
Resorts. Please be advised that Westgate will be contacting you directly in an
effort to come to an amicable resolution regarding your ownership. If any
questions or concerns should remain, we may be contacted at the email address
furnished below.
We appreciate the opportunity
to be of service.
Respectfully,
Connor M., Executive Team
Owner
Relations Correspondence
Westgate
Resorts
[email protected]
Cm/amReview fromGlenda M
Date: 07/24/2023
1 starGlenda M
Date: 07/24/2023
This is the 2nd time I stayed here, this is the worst experience I have ever had. Fridge not working, hot water in kitchen sink and bathroom sink not working. Mix up with my address, even though my confirmation and drivers license shows the correct info, front desk shows old address from 7 years ago. Wanted me to provide proof of old address (who carries info from 7 years ago?). After driving 13 hours, waited up for 3 hours for them to fix fridge, no one came. Had to go to the front desk in the morning, so far I have been here 2 hours with no resolve. Parking is horrible, had to walk 1/2 mile from my unit. Cars parked everywhere with no parking pass but paying customers can’t park.Central Florida Investments, Inc.
Date: 08/02/2023
August 2, 2023
RE:
Glenda *******
****** * ****** * **** * *********
Dear
Ms. *******,
We
thank you for your comments and feedback and are saddened to read about your
dissatisfaction with your stay at Westgate Lakes Resort & Spa,
as one of Westgate’s main goals is to assist our guests in realizing the full
potential of their vacation.
First
and foremost, please allow us to apologize for any lack of quality customer
service you may have experienced during your stay with us. Please be assured
that Westgate Resorts demands strict adherence to the Westgate Standards of
Excellence, our service protocol, at all times. We do not ever condone
discourteous or unprofessional behavior.
Ms.
*******, in reviewing your reservation, we can confirm that the address that
was included in the reservation itself did not match the address that was
provided at check-in. Additionally, our records show that you refused to
complete the paperwork required for the tour as mentioned in your package. Further,
Resort Management offered to assist multiple times. Once with a refund after
checking out, which you refused. Another was with an extension on your keys for
one more night, to provide you with additional time to comply with the tour
requirements, which you also refused. In an effort to resolve the matter
amicably, you were then given keys for a full stay for an additional charge
without the tour as well as complimentary water park passes as a gesture of
goodwill.
While
we are sorry to hear about any inconveniences you may have experienced during
your stay, please know that Resort Management did address your concerns in a
timely manner. Maintenance was sent to assess any issues with the refrigerator
in your room; however, there was no response. When the engineer arrived again
the following day, you stated that the refrigerator was working. Regarding your
claim about not having hot water, be advised that within 30 minutes of the
issue being presented, an engineer assessed the issue and found that there was
in fact hot water available.
While
Resort Management offered to assist you in improving your experience although
you did not complete your end of the tour package agreement, you declined all
attempts; therefore, no further compensation will be provided. Westgate’s
commitment is to continue to provide quality vacations that are unrivaled
within the timeshare industry. It is our sincere hope that you will give us
another opportunity in the future to serve your vacation needs. Should you wish
to visit another Westgate Resorts property, you may visit our website at www.westgateresorts.com,
or contact our Rental Reservations Department directly at 1-888-808-7410.
Respectfully,
Kirsten
W. Executive Team
Owner
Relations Correspondence
[email protected] (Attn: Kirsten W.)
Kw/bpReview fromFaryn D.
Date: 07/22/2023
1 starFaryn D.
Date: 07/22/2023
Mold infested. Checked into this resort July 10th to a room that had mold in the carpets, baseboards, walls, ceilings, and even in the vents. The room smelled of must. Our clothing and personal belongings absorbed the odor. The furniture was moist feeling. Shower did not work. Did get moved to another room. Only to have that room have mold. Asked for a refund and got 1 night back. They told me I should have canceled if the 2nd room didn’t meet my standards in simpler words. I have pictures and videos. Stay away. How can I get my money back? How can this resort still be open? Gets better. Natasia asked me if I was a different room when I went to get new room keys. When I responded no she said oh they just called about the same thing? But it’s my responsibility to make sure resorts are clean and up to health codes?Central Florida Investments, Inc.
Date: 08/07/2023
August 7, 2023
RE:
Faryn *********
****** * ****** * **** * *********
Dear
Faryn *********,
We
thank you for your comments and feedback and are saddened to read about your
dissatisfaction with your stay, as one of Westgate’s main goals is to assist
our guests in realizing the full enjoyment of their time with us.
First
and foremost, please allow us to apologize for any inconveniences or lack of
quality customer service you may have experienced during your stay with us.
Please be assured that Westgate Resorts demands strict adherence to the
Westgate Standards of Excellence, our service protocol, at all times. We do not
ever condone discourteous or unprofessional behavior.
Please
be advised that in order to properly review your concerns, we require
additional information. We have previously attempted to reach out to you via
email without success. We ask that you provide us with the reservation number
associated with your concerns as well as the name of the resort in which you
stayed. Please know that without this information, we cannot commence our
research.
Our
contact information is listed below for your convenience. We sincerely hope to
hear from you soon.
Respectfully,
Kirsten
W. Executive Team
Owner
Relations Correspondence
[email protected] (Attn: Kirsten W.)
Kw/bpFaryn D.
Date: 08/10/2023
Kirsten,
I’m so sorry I haven’t gotten any other email than this one. Here is all of the information.
********** That is the confirmation number. Blue Tree Resort at Lake Buena Vista Orlando Florida. I stayed July 10th-15th 2023. ***** ******* *** ****, 32836, Orlando That is their address. I have tons of pictures I will attach as well.
Thank you
Faryn DacquistoReview fromSierra P
Date: 07/19/2023
1 starSierra P
Date: 07/19/2023
Westgate Las Vegas was horrible! Our soccer team had an indoor tournament where we were told we needed to stay at the hotel in order to play. Many of our parents from our team were downgraded from their original room they had booked and others were told they did not have a room available for them even though they had their confirmations and was transferred to the Strat due to overbooking. After standing in long lines, we were offered a “complementary dinner”. Turns out we were bated to do the Timeshare presentation in order to receive this gift. After telling our rep no and that we were in a hurry due to the meeting being later then the 190 min they advised, the women with our “gift” took her time, texting on her phone while we waited. Once she came over to our table 30 minutes later, she tried offering a stay at one of their hotels, at this point we wanted nothing to do with any of their hotels, she looked at us and said “you can’t afford that?!” With an attitude. Then stands up and says “let’s go”. She then walks us (slowly) through the hotel, walking super slow and texting on her phone. Right before she gets to customer service stops and hands my husband a paper and says “take it down there” and goes to walk away. I said “excuse me, what are we to do with this?!” She rolls her neck and says “take it down there!” And walks away. Mind you, while on our tour, another woman bypasses us and says “excuse me” while flicking her wrist at us as if we are in her way. I can not believe a hotel in Las Vegas would have workers who act in such an awful manner working for them. Definitely going to be spreading the word about this hotel. We will never come back.Central Florida Investments, Inc.
Date: 08/04/2023
August 4, 2023
RE: Sierra *****
****** ** * ****** * **** * *********
Dear Ms. *****,
We appreciate your
patience while we reviewed your correspondence. Please find our response below.
Please be advised that we are still in the process of
researching your concerns, and we will respond as soon as our review is
complete.
Respectfully,
Connor M., Executive Team
Owner Relations
Correspondence
Westgate Resorts
[email protected]
CmReview fromJose S
Date: 07/17/2023
1 starJose S
Date: 07/17/2023
I’ve reached out to this company to try to get them to relieve me of this headache they sold me. No one is willing to help unless you are trying to give them money. I’ve never been behind on anything, they’ve gotten exactly what they’ve asked for from me.. Why will they just not take it back? I do not recommend this company to anyone. They’ve been nothing but a burden since we signed the agreement, of which half of what we were promised of course isn’t in the agreement at all.. Read your contracts people! The lifetime payments in the long run are not needed.Central Florida Investments, Inc.
Date: 07/24/2023
July 24, 2023
RE: Jose ****
****** ** * ****** * ******* * ********** * **** * *********
Dear Mr. ****,
We
appreciate your patience while we reviewed your correspondence. Please find our
response below.
Mr. ****, it is our most
sincere regret to once again read that you no longer wish to be the owner of a
timeshare with Westgate Resorts. While we appreciate your correspondence,
please understand that we have addressed your concerns multiple times in the
past and that you have been advised that Westgate is unable to cancel your
contract per your request once the rescission period that you were provided at
the time of purchase has passed. As an owner of a timeshare real estate
interest, you are able to use, rent, will, or sell your property; however, this
activity would occur at your discretion, as Westgate does not assist with this.
Please
be advised that you are presenting claims that contradict our records;
therefore, the burden of proof lies with you. In the absence of documentation
to support your claims, and with no new allegations to review and research, the
executed contract documents must be given precedence. Please
be advised that your disagreement will not change Westgate’s position that your
contract is valid, enforceable, and will not be cancelled.
As
Westgate’s desire is to help all of our owners realize the full potential of
their vacationing assets, we encourage you to contact our Owner Relations
Team directly at 1-800-925-9999 / option 4 for personalized assistance with all
account matters. As always, we remain at your service, and we look forward to
hosting your future vacation endeavors.
Respectfully,
Connor M., Executive Team
Owner
Relations Correspondence
Westgate
Resorts
[email protected]
Cm/amReview fromSanley G
Date: 07/17/2023
1 starSanley G
Date: 07/17/2023
Our experience with Westgate Resorts has been extremely disappointing and we feel scammed! We were approached at Universal Park and were offered free breakfast if we attended a 30-minute to 1-hour presentation. Little did we know that this presentation would turn into a 4–5-hour sales meeting. On the morning of our scheduled presentation, there was no breakfast served until the second part of the presentation. During the first part, the salesman focused on the idea of investment, which caught our attention. In the second part, they used pictures and empty rooms to entice us into buying the resort. After finally sitting down to eat our breakfast, we were approached by a representative named Andres. He convinced us that buying the resort could be a great investment, emphasizing how we could profit from renting and selling the property. He acted like a helpful advisor, even coaching us on what not to say to the closing officer. However, he conveniently left out important details, such as the burden of mortgage and maintenance fees, as well as the exchange fees required to use the resort. We were coerced into purchasing access to Interval International, which promised to help us exchange or sell the property. We later discovered that these memberships had no relationship with the resort, and we were forced to pay an additional $10,000 to upgrade and keep the membership. The sales representative also misled us about the fees involved in booking stays or sending family members to the resort. When we tried to book a stay prior to our wedding, we were shocked to learn about the additional fees required to use the resort or exchange it. They deceived us with false promises, withheld crucial information, and pressured us into making a purchase we had no desire or intention to make. I strongly advise others to be cautious when approached by Westgate representatives and to avoid falling victim to their deceptive tactics.Central Florida Investments, Inc.
Date: 08/02/2023
August 2, 2023
RE: Sanley *****
****** ** * ****** * ******* * *********** * **** * *********
Dear Mr. *****,
Please be advised that to
protect your privacy, we will be responding to your concerns regarding your
timeshare ownership in a separate letter that will be sent to you directly via
email. If any questions or concerns should remain, we may be contacted at the
email address furnished below. We appreciate the opportunity to be of service.
Respectfully,
Connor M., Executive Team
Owner
Relations Correspondence
Westgate
Resorts
[email protected]
Cm/bpReview fromAmber W
Date: 07/16/2023
1 starAmber W
Date: 07/16/2023
We have owned in Gatlinburg for 15 years with ZERO updates. Currently here now and have water leaking from the ceiling from the persons tub above us. Took 6 hours for them to finally say they would move us when they told us prior that there was no availability. I am disgusted that I have spent over $45,000 and not sure what my maintenance fees are going to. We need to develop a class action lawsuit against this company. Buyer BEWARE. Do NOT purchase from Westgate!!!!!Central Florida Investments, Inc.
Date: 07/21/2023
July
21, 2023
RE: Amber ******
****** * ****** * ******* * ********** * **** * *********
Dear Ms. ******,
We thank you for
your comments and feedback and are saddened to read about your dissatisfaction with
your recent stay. We deeply value your relationship with Westgate Resorts and
are committed to providing you with the highest level of service.
Ms. ******, please
allow us to apologize for any lack of quality customer service you may have
experienced during your stay with us at our Westgate Smoky Mountain
Resort & Water Park. Please keep in mind that after reviewing your
room the engineering team stated there was no active leak. The issue originated
during a previous night as a guest in the unit above caused their jacuzzi to
overflow. The recommendation that we received from engineering that morning was
that there was no need to move you; however, the resort did satisfy your
request to be moved into a different room. We thank you for allowing Resort
Management to address this matter while you were still on the property.
If we may be of assistance with your
future reservation or account needs, you are welcome to contact our Owner
Relations Department at 1-800-925-9999, option 4. We thank
you for the opportunity to be of service.
Respectfully,
Kirsten W.
Executive Team
Owner Relations
Correspondence
[email protected]
(Attn: Kirsten W.)
Kw/amReview fromGerald V
Date: 07/14/2023
1 starGerald V
Date: 07/14/2023
We have been trying to get a satisfactory response from Westgate Resorts for over a year. They have stalled us by saying they can’t find our account, given us form letter responses, and done everything they could not respond to us. Recently, they sent a reply to us that had the name, address, and information including part of the signed contract for a completely different person. When we called them out on it, they responded that they take “privacy seriously” and that they do not respond with form letters. This company cannot stop lying to its customers. If you are approached to attend a short meeting while on vacation-RUN AWAY! This is the most untrustworthy, money-hungry company we have ever encountered!Central Florida Investments, Inc.
Date: 07/21/2023
July 21, 2023
RE: Gerald and Sandra *******
****** ** * ****** * ******* * ********** * **** * *********
Dear Mr. and Mrs. *******,
We
appreciate your patience while we reviewed your correspondence. Please find our
response below.
Mr. and Mrs. *******, it is
our most sincere regret to once again read that you no longer wish to be the
owners of a timeshare with Westgate Resorts. Please allow us to once again
apologize for our error of sending you the incorrect information and for any
confusion that it may have caused. We would like to reassure you that the
privacy of the personal information of our owners is greatly important to us
and that your personal information has not been sent to anyone else and will
not be at any point in the future.
While you may not agree with
our responses, please understand that your concerns have been thoroughly
addressed per our company policies numerous times in the past. As previously
advised, in the absence of documentation that would either support your
allegations of wrongdoing or negate your signatures on the executed contract
documents, your contract will remain valid, enforceable, and will not be
canceled. Please also understand that any further correspondence regarding this
matter will result in a similar response.
While
we are appreciative of your concerns, we remain here to help you. We earnestly
encourage you to contact our HOA Outreach Team at 1-800-216-7103 for further assistance with your account. While they do not provide contract cancellation
services, they are committed to helping you. They will explore options that may
be available to you to assist you with bringing your account current with your
financial difficulties in mind. Thank you for the opportunity
to be of service.
Respectfully,
Connor M., Executive Team
Owner
Relations Correspondence
Westgate Resorts
[email protected]
Cm/bp
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