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This profile includes reviews for Central Florida Investments, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Central Florida Investments, Inc.

  2801 Old Winter Garden Road Ocoee, FL 34761-2965

• 

  Central Florida Investments, Inc.

  12000 Cypress Run Dr Orlando, FL 32836

• 

  Central Florida Investments, Inc.

  131 SW Webbs Gln Lake City, FL 32024

• 

  Westgate Myrtle Beach, LLC

  415 S. Ocean Blvd. Myrtle Beach, SC 29577

• 

  Westgate Myrtle Beach, LLC

  415 S. Ocean Blvd. Myrtle Beach, SC 29577

Review Details

• Review fromKache P

  Date: 07/12/2023

  1 star

  Kache P

  Date: 07/12/2023

  I am utterly appalled by the deceptive tactics employed by the sales staff at Westgate Las Vegas. This experience has left me feeling deceived and exploited, and I vehemently demand that Westgate immediately cancel my timeshare contract. I mailed them my complaints and only received a response back saying that someone was looking into it.
  
  During my birthday trip, a Westgate representative approached us with enticing promises of vouchers and a free vacation. However, these were nothing but bait to subject us to a 90-minute presentation filled with lies and manipulation.
  
  Their representative shamelessly urged us to falsify our income to qualify for the gifts, displaying a complete lack of integrity. Despite my explicit disinterest in purchasing a timeshare, the sales agent relentlessly badgered and pressured me, engaging her sales manager to intensify the coercion.
  
  The signing process was rushed, conveniently omitting financial information and neglecting to disclose my right to rescind the contract. I have only stayed three nights at a Westgate Resort, yet I was shockingly charged an exorbitant $700, rendering the maintenance fees a burden surpassing reputable travel platforms.
  
  Westgate's sales staff's despicable tactics and exploitative practices are inexcusable. I have demanded the immediate cancellation of my contract and strongly caution others to avoid Westgate's deceitful schemes. Such unethical behavior should not be tolerated, and Westgate must be held accountable for preying on unsuspecting individuals.

  Central Florida Investments, Inc.

  Date: 07/25/2023

  July 25, 2023
  
  
  
  
  
  RE: Kache ********
  
         ****** ** * ****** * ******* * *********** * **** * *********
   
  
  Dear Mr. ********,
  
  
  
  We
  appreciate your patience while we reviewed your correspondence. Please find our
  response below.
  
  
  
  It is our most sincere regret
  to read that you no longer wish to be the owner of a timeshare with Westgate
  Resorts. We realize that it can be frustrating waiting for a response. We ask
  you to understand that our research procedure is thorough and involves multiple
  departments working together to provide you with the affirmation that each of
  your concerns is being reviewed and researched in detail. This protocol ensures
  an accurate response with consideration for your concerns. We are most
  appreciative of the patience you have granted this process. Please know that we
  will be responding to you directly with regard to the concerns that you have
  brought to our attention in your previous correspondence.
  
  
  
  Regarding your concerns about
  the sales presentation that you attended, please allow
  us to sincerely apologize for any inconvenience you may have experienced due to
  the length of the presentation you attended and if you felt pressured or
  uncomfortable in any way. Please remember that in order to receive the promised
  gifts, you were only required to attend the presentation for 90 minutes and had
  no obligation to remain past that time or to purchase. We ask you to understand
  that it would have been at your discretion to inform the sales staff or closing
  officer of any discomfort to ensure proper action was taken and refrain from
  purchasing if your concerns were not addressed to your satisfaction. While
  Westgate is a sales-driven company, at no point were you forced to stay or
  purchase a timeshare.
  
  
  
  Our
  research has concluded that you were given full and fair disclosure of the
  purchase terms and conditions. As a consumer, it was your responsibility to
  review the terms of the purchase to ensure they fit within your financial means
  and vacation needs. For Westgate’s and your protection, the contract documents
  signed and initialed by the parties are considered expressions of our mutual
  understanding of the purchase transaction. Please know that Westgate too is
  bound to comply with the terms of the executed contract documents, which
  constitute the only verifiable evidence to establish the terms of your
  ownership. With that being said, it is Westgate’s position that your contract
  is valid, enforceable, and it will not be canceled.
  
  
  
  As
  Westgate’s desire is to help all of our owners realize the full potential of
  their vacationing asset, we encourage you to contact our Owner Relations
  Team directly at 1-800-925-9999 / option 4 for personalized assistance with all
  account matters. As always, we remain at your service, and we look forward to
  hosting your future vacation endeavors.
  
  
  
  Respectfully,
  
  
  
  Connor M., Executive Team
  
  Owner
  Relations Correspondence
  
  Westgate Resorts
  
  [email protected]
  
  
  
  Cm/bp

• Review fromRobert M.

  Date: 07/10/2023

  1 star

  Robert M.

  Date: 07/10/2023

  Westgate’s incompetence has left us with over $10,000 worth of debt, when this was pitched to us as the ‘most cost-effective way to travel’. This is bogus! We could go out of the country for less than half that amount and stay at a much nicer resort, and for a longer amount of time. Since being an ‘owner’ of Westgate for a year and a half now, we have not been able to use our timeshare ONE TIME!! Everyone was nice at first, and after declining their offers several times, their attitudes changed dramatically, from nice and charming to arrogant and pushy. We felt the pressure to sign, even though we did not want this and made that clear to the salesmen. If Westgate’s persistent salesmen could take a hint and understand that the word ‘no’ means no, and there’s no exception to that, than we wouldn’t be here!
  
  Now, being an owner, it is far more expensive to travel than being a non-owner. With monthly mortgage payments and maintenance fee payments, when you book a vacation, they still charge more money when making a reservation. This is the worst consumer product on the market!

  Central Florida Investments, Inc.

  Date: 07/26/2023

  July 26, 2023
  
  
  
  
  
  RE: Robert *******
  
         ****** ** * ****** * ******* * *********** * **** * *********
  
  
  
  Dear Mr. *******,
  
  
  
  We
  appreciate your patience while we reviewed your correspondence. Please find our
  response below.
  
  
  
  Mr. *******, please be advised
  that to protect your privacy we will be responding to your concerns regarding
  your timeshare ownership in a separate letter that we will be sending to you
  directly via email. If any questions or concerns should remain, we may be
  contacted at the email address furnished below. Thank you for the opportunity
  to be of service.
  
  
  
  Respectfully,
  
  
  
  Connor M., Executive Team
  
  Owner
  Relations Correspondence
  
  Westgate Resorts
  
  [email protected]
  
  
  
  Cm/bp

• Review fromKelly B

  Date: 07/05/2023

  1 star

  Kelly B

  Date: 07/05/2023

  Many complaints on this business. Bottom line they are a legalized fraud service. I was explained the NV situation on timeshares. They are basically allowed to lie, scheme and fraud per the NV government because they give massive amounts of lobby money to governmental candidates. Including presidential campaigns. This is widely known within the timeshare industry and local governmental offices. This is why you will find many complaints, but no real outcomes other than some lawyers going to arbitration to get individuals out of their fraudulent contracts. This company is no different, using blatant lies, stalling time and telling you only certain departments can handle your concerns. Every employee will smile while lying and telling you half truths. My last call to Westgate was 1 hour and 30 min wait time. The customer service rep needed to look what department they needed to send me too. She popped in about 30 mins into the hold time to tell me she knows exactly where I need to go. 1 hour and 30 minutes later still no touch back to the call. These kinds of things are normal business because they cannot or will not answer questions where they must admit fraud. They will use the silent treatment as a business practice. DO NOT, I REPEAT DO NOT EVERY GET IN BUSINESS WITH THIS COMPANY. IF YOU READ THIS AND YOU STILL DO, YOU WILL BE KNOWINGLY ACCEPTING FRAUD AND A BUSINESS SCAM. ALSO A SCAM THAT IS BACKED BY MONEY LAUNDERING. PLEASE PLEASE PLEASE PROTECT YOURSELF. DO YOUR RESEARCH YOU WILL NOT REGRET IT. (Not ranked by BBB, I wonder why?)

  Central Florida Investments, Inc.

  Date: 07/26/2023

  July 26, 2023
  
  
  
  
  
  RE:
  Kelly *****
  
         ****** * ****** * **** * *********
  
  
  
  Dear
  Ms. *****,
  
  
  
  We
  thank you for your comments and feedback and are saddened to read about your
  dissatisfaction. We deeply value your relationship with Westgate Resorts and
  are committed to providing you with the highest level of service.
  
  
  
  Ms.
  *****, we have attempted to contact you via email without success. Please be
  advised that we were unable to locate your account. If you would like for us to
  review your concerns, we ask that you provide the account number accordingly.
  Keep in mind that we cannot commence our research without this information.
  
  
  
  For
  your convenience, please find our email address provided below.
  
  
  
  Respectfully,
  
  
  
  Kirsten
  W. Executive Team
  
  Owner
  Relations Correspondence
  
  [email protected]
  (Attn: Kirsten W.)
  
  
  
  Kw/am

• Review fromSheronda O

  Date: 07/03/2023

  1 star

  Sheronda O

  Date: 07/03/2023

  Westgate Resort in Orlando,Florida was by far the worst. I spent my birthday there and was disappointed I made that decision. Upon becoming a member was sent an email that family and friends could purchase see below:
  
  “Share this exclusive gift of a five-star resort getaway with friends and family. They will enjoy a 3 day / 2 night stay in the destination of their choice.”
  
  I had 2 people that went and had a bad experience. One was interested in buying in but after the room they were given was dirty, old model an had roaches in it they changed there mind.
  
  I was called by supposedly my maintenance advisor (Brenda)that I was scheduled to meet with to tell her how the stay was going. Brenda asked me several questions about my 2 referrals in a roundabout way which made me upset. She began to get aggressive and yelled. I told her I was the customer and will not tolerate her behavior her exact words to me was “Forget I even called you”. That is totally unacceptable, I contacted so many numbers to report this nothing was done.
  
  I requested to speak with another representative on Monday, basically was denied this due to no one ever returning my call.
  
  The customer service on the resort is horrible. There is so much more that I can share however,I want to get the word out to anyone that is interested in buying don’t do it.
  
  If I could give them 0 stars that’s how I would rate them. If you are interested in a company that says you are an owner seek some other resort.

  Central Florida Investments, Inc.

  Date: 08/01/2023

  August 1, 2023
  
  
  
  
  
  RE:
  Anthony and Sheronda *****
  
         ****** * ****** * ******* * *********** * **** * *********
  
  
  
  Dear
  Mr. and Mrs. *****,
  
  
  
  We
  thank you for your comments and feedback and are saddened to read about your
  dissatisfaction with your purchase, as one of Westgate’s main goals is to
  assist our owners in realizing the full potential of their timeshare ownership.
  
  
  
  First
  and foremost, please allow us to apologize for any lack of quality customer
  service you may have experienced during your stay with us. Please be assured
  that Westgate Resorts demands strict adherence to the Westgate Standards of
  Excellence, our service protocol, at all times. We do not ever condone
  discourteous or unprofessional behavior. Be assured, Westgate absolutely holds
  its employees responsible for the things they do and say. Although we offer
  continuous training for our staff, our most valuable tool to monitor individual
  staff performance is comments from our guests; therefore, we truly appreciate
  your efforts in bringing your experience to our attention. We can assure you
  that appropriate retraining and positive changes will be conducted.
  
  
  
  Mr.
  and Mrs. *****, we are happy to see that compensation was provided by Resort
  Management in the form of a $50 voucher for your next stay; therefore, no
  further compensation will be provided. Thank you for giving Management the
  opportunity to address this matter promptly.
  
  
  
  For
  further assistance with your account, we encourage you to reach out to our Account
  Services Team at 1-888-999-0101. If we may be of further service,
  you are welcome to contact us at the email address shown below.
  
  
  
  Respectfully,
  
  
  
  Kirsten
  W. Executive Team
  
  Owner
  Relations Correspondence
  
  [email protected] (Attn: Kirsten W.)
  
  
  
  Kw/bp

• Review fromTorrie C

  Date: 07/01/2023

  1 star

  Torrie C

  Date: 07/01/2023

  These people are the worst. They are a rip-off time share scam. They lie to get you to buy in calling it ownership. You can't use it the year you buy it and then you get hit for a $1500 "Cleaning & Maintenance " for something you haven't even stayed in. Don't waste your money. Buy some real real real-estate. They are going to tell you that this a real-estate investment but is really really NOT!!

  Central Florida Investments, Inc.

  Date: 07/28/2023

  July 28, 2023
  
  
  
  
  
  RE:
  Torrie and Marilu ******
  
         ****** * ****** * ******* * *********** * **** * *********
  
  
  
  Dear
  Mrs. and Mr. ******,
  
  
  
  We
  thank you for your comments and feedback and are saddened to read about your
  dissatisfaction with your purchase, as one of Westgate’s main goals is to
  assist our owners in realizing the full potential of their timeshare ownership.
  
  
  
  For
  us to better address your concerns, being mindful of your privacy, and due to
  the character limitation for comments on the BBB Review public board, please
  know that we will be sending a full response to your concerns to the email
  address we have on file for your account.
  
  
  
  Respectfully,
  
  
  
  Kirsten
  W. Executive Team
  
  Owner
  Relations Correspondence
  
  [email protected] (Attn: Kirsten W.)
  
  
  
  Kw/bp

• Review fromRodney B

  Date: 06/29/2023

  1 star

  Rodney B

  Date: 06/29/2023

  We have owned a timeshare with Westgate Resorts since February 2021. The initial presentation took place in Las Vegas and was supposed to last 90 minutes. The total time we ended up spending there was over 5 hours.
  We were led to believe that we could book any resorts on odd years only and get 50% off on even years. When we attempted to book stays on even years, we only received 20% off the price. When booking our first stay, we were informed we had to attend a mandatory “owner’s update meeting” that would be about 45-minutes long. I was previously told I would not have to attend anymore presentations, however if you have not attended a presentation in over 6 months, they will advise that they have new updates to provide owners to lure you in to try to persuade you to upgrade.
  We received an invitation to attend a free weekend in Smoky Mountains, TN, but were to attend a “dinner & short presentation” to retrieve it, however the presentation went on for several hours and they were forceful in getting us to change our ownership from Las Vegas to Smoky Mountains. The sales rep said we could rent it out on ****** and they could provide a consultant to assist us with that. We were never able to successfully reach this consultant. They said if we got out of the Las Vegas location that it would increase our location options as well as our “property value”. We were hesitant to do so, but the sales rep was a quick, smooth talker. He explained the benefits of owning a timeshare with more bedrooms and it would increase our property value while decreasing our maintenance fees. This was all false.
  The sales rep claimed that we could rent out the property to offset some of the fees. We were told that using the Westgate credit card would also help us generate points to help cover maintenance fees. This was another false statement. Our mortgage payments have remained the same, while the maintenance fees have increased.
  I request this be terminated with refund of all monies paid.

  Central Florida Investments, Inc.

  Date: 07/14/2023

  July 14, 2023
  
  
  
  
  
  RE: Rodney *****
  
        
  ****** * ****** * ******* * *********** * **** * *********
  
  
  
  Dear Mr. *****,
  
  
  
  We thank you for your feedback and are saddened
  to read that our previous responses did not provide the resolution you are seeking.
  We deeply value your relationship with Westgate Resorts and are committed to
  providing you with the highest level of service.
  
  
  
  Mr. *****, for us to better address your
  ownership concerns and due to the character limitation for comments, please know
  that we will be sending an additional response to the email address on file for
  your privacy.
  
  
  
  We thank you for the opportunity to be of
  service.
  
  
  
  Respectfully,
  
  
  
  Kirsten W. Executive Team
  
  Owner Relations Correspondence
  
  [email protected]
  (Attn: Kirsten W.)
  
  
  
  Kw/bp

• Review fromCharlie M

  Date: 06/28/2023

  1 star

  Charlie M

  Date: 06/28/2023

  I am writing to file a complaint against Westgate Resorts for their dishonesty in selling & managing timeshares. My family and I have experienced several issues since we purchased a timeshare with them in 2005. During the sales presentation, we were told that it would last only 90 minutes. However, we ended up spending 6 hours at the presentation. We spoke with multiple representatives during this time which led to confusion and ultimately resulted in us signing a contract without fully understanding its implications. We were unaware that it was a lifetime agreement that we could not exit. Westgate assured us that we could use our timeshare at any of their locations like New York and Las Vegas, which excited us about future travel opportunities. Unfortunately, these places were not included and we could only stay at our location. The company failed to inform us about the increasing maintenance fees and did not provide us with the opportunity to review this information in our contract. Despite their assurances, we were unable to trade our unit for any location other than Orlando. Westgate claimed it would be easy to sell or rent our weeks, but we have been unsuccessful in doing so for the past 15 years. For the past year, we have requested that Westgate cancel our contract, but they continue to deny our requests without providing any explanation or guidance on how to obtain approval. Our mortgage is paid off and we continue to pay our maintenance fees every year. However, it seems that Westgate prefers to take our money rather than earn it through honest business practices. We kindly request your assistance in resolving these issues with Westgate Resorts. Their deceptive practices have caused us significant financial & emotional stress. We believe that other consumers should be aware of their tactics. We want nothing more than to be free of them and to have our money back. Thank you for your attention to this matter.

  Central Florida Investments, Inc.

  Date: 07/06/2023

  July 6, 2023
  
  
  
  
  
  RE: Charlie *** and Jenni ******
  
        
  ****** * ****** * ******* * ********** * **** * *********
  
  
  
  Dear Mr. *** and Ms.
  ******,
  
  
  
  We thank you for your feedback and are saddened
  to read that our previous responses did not provide the resolution you are
  seeking. We deeply value your relationship with Westgate Resorts and are
  committed to providing you with the highest level of service.
  
  
  
  First and foremost, we are again disheartened
  to learn that our previous responses did not provide the resolution you are
  seeking. Please understand that the purchase was over 16 years ago, making any
  successful claim for relief, improbable. Also, we have already addressed your
  concerns in our previous responses. However, as a courtesy, we will try to address
  your concerns again as best we can. For us to
  better address your ownership concerns and due to the character limitation for
  comments, please know that we will be sending an additional response to the
  email address on file for your privacy.
  
  
  
  Mr. *** and Ms. ******, while any sales claims
  are time-barred, we sincerely apologize for any inconvenience you may have
  experienced due to the length of the presentation you attended and if you felt
  pressured or uncomfortable in any way. Please remember that in order to receive
  the promised gifts, you were only required to attend the presentation for 90
  minutes and had no obligation to remain past that time or to purchase.
  Additionally, since there may have been offers presented on a first-come, first-served
  basis, depending on the available inventory, the representative may have
  expressed some urgency regarding the offer. However, you were never obligated
  to remain past the agreed-upon time to receive your incentive or to purchase a
  timeshare. Ultimately, you have the right to inform the sales staff or closing
  officer of any discomfort to ensure proper action is taken or refrain from
  purchasing if your concerns are not addressed to your satisfaction.
  
  
  
  As for your concerns about the maintenance and
  tax (M&T) fees, keep in mind that multiple documents disclosed that the
  M&T fees were estimated and that they would increase over time.
  Additionally, your signed documents indicate that you understood there had been
  no representations made regarding the investment or resale potential of your
  timeshare. As owners of timeshare deeded real estate, you are able to use,
  rent, or sell your property; however, this activity would occur at your
  discretion as Westgate does not have a rental or resale program. Further, be
  advised that your property interest in your deeded real estate is yours
  forever.
  
  
  
  Be advised
  that Westgate has repeatedly and consistently fulfilled its contractual obligations
  over the years. Exchanges are not contractual in nature, therefore, making them
  an owner benefit that is based on availability. While we can confirm that at
  one time Westgate Myrtle Beach Oceanfront Resort, Westgate
  Las Vegas Resort & Casino, and Westgate New York Grand
  Central all had limited availability due to renovations and we were not
  allowing exchanges into them for owners who did not own that particular resort,
  we now can confirm that the exchanges are in fact open to everyone, again, based
  on availability. Understand that although an option, exchanges are in no way a
  contractual requirement.
  
  
  
  Our records show that you have successfully
  travelled using both your contracted occupancy as well as owner benefits more
  than ten times over the course of your ownership. This does not include the
  occupancies you booked and subsequently chose to cancel. Your contract remains
  valid and will not be cancelled, and no refund will be offered. Westgate stands
  ready and willing to continue fulfilling its obligations accordingly.
  
  
  
  Respectfully,
  
  
  
  Kirsten W. Executive Team
  
  Owner Relations Correspondence
  
  [email protected] (Attn:
  Kirsten W.)
  
  
  
  Kw/am

• Review fromLibra B

  Date: 06/25/2023

  1 star

  Libra B

  Date: 06/25/2023

  Delvys our Sales Rep at Westgate LIED! He gave us FALSE HOPE and MISREPRESENTED EVERYTHING!!! Our 2-hour meeting turned into 5 hours, and we were drained and exhausted! It was a long and painful 5 hours of our lives we will never get back, and thousands of dollars down drain. Booking a stay is impossible as their availability is abysmal, yet we were sold on this being an easy, convenient and flexible reservation process. Having owned for 6 years, you’d think we would have taken a vacation by now, but no, we have ZERO VACATIONS to our name. We were told that our unit had been part of a buyback program and they would discount it for us. Well after having several issues we reached out to have them buy it back and were told THEY DO NOT HAVE A BUY-BACK PROGRAM!!! The trickery is unreal, and the lies continue to unfold and pile up!

  Central Florida Investments, Inc.

  Date: 07/13/2023

  July 13, 2023
  
  
  
  
  
  RE: Libra and Colin *******
  
        
  ****** * ****** * ******* * *********** * **** * *********
   
  
  Dear Mrs. and Mr. *******,
  
  
  
  We thank you for your feedback and are saddened
  to read that our previous responses did not provide the resolution you are seeking.
  We deeply value your relationship with Westgate Resorts and are committed to
  providing you with the highest level of service.
  
  
  
  Mrs. and Mr. *******, for us to better address
  your ownership concerns and due to the character limitation for comments,
  please know that we will be sending an additional response to the email address
  on file for your privacy.
  
  
  
  We thank you for the opportunity to be of
  service.
  
  
  
  Respectfully,
  
  
  
  Kirsten W. Executive Team
  
  Owner Relations Correspondence
  
  [email protected]
  (Attn: Kirsten W.)
  
  
  
  Kw/bp

• Review fromJohnny J

  Date: 06/21/2023

  1 star

  Johnny J

  Date: 06/21/2023

  Your Review:
  
  
  My wife and I had a bad experience at Westgate’s Smoky Mountain Resort in Gatlinburg. We were pressured into signing a timeshare agreement we didn't fully understand after 6 grueling hours. The salesman deceived us from the start. We thought we were making a $45,000 investment in real estate that we could rent out for $4,500 a week. This is simply a lie. We were also informed that if we upgraded our contract, we would be eligible to sell the whole ownership back to Westgate. Also, untrue. I am POSITIVE that the salesman intentionally took advantage of us because we are elderly. When we realized we had been duped, we contacted the CEO and asked to be let out of the contract. That was more than 30 days ago, and no one can be bothered to respond.
  
  

  Central Florida Investments, Inc.

  Date: 07/19/2023

  July
  19, 2023
  
  
  
  
  
  RE: Johnny *****
  
         ****** * ****** * ******* * *********** * **** * *********
  
  
  
  Dear Mr. *****,
  
  
  
  We thank you for
  your feedback and are saddened to read that our previous responses did not
  provide the resolution you are seeking. We deeply value your relationship with
  Westgate Resorts and are committed to providing you with the highest level of
  service.
  
  
  
  Mr. *****, for us
  to better address your ownership concerns and due to the character limitation
  for comments, please know that we will be sending an additional response to the
  email address on file for your privacy.
  
  
  
  We thank you for the opportunity to be
  of service.
  
  
  
  Respectfully,
  
  
  
  Kirsten W.
  Executive Team
  
  Owner Relations
  Correspondence
  
  [email protected] (Attn: Kirsten W.)
  
  
  
  Kw/bp

• Review fromJason S

  Date: 06/19/2023

  1 star

  Jason S

  Date: 06/19/2023

  Westgate Resorts is one the most unethical companies out there. Not only did they steal money from us, but we were also robbed of our peace of mind, and our emotional and mental health has taken a toll. For the full 6 hours of the presentation, they told us we could make money in various ways with this real estate investment. For every 10 times they said, “real estate investment”, the word “timeshare” was muttered once. That old adage of “It’s not what they say, it’s what they don’t say” couldn’t be truer in our situation. They failed to disclose our right of cancellation and the timeframe we had to exercise it, they didn’t go over the truth in lending that would have shown us the full amount we were paying, they didn’t disclose product related fees, or that maintenance fees will increase annually and never end. It’s all roses until you sign their dreaded contract.

  Central Florida Investments, Inc.

  Date: 07/05/2023

  July 5, 2023
  
  
  
  
  
  RE: Jason ***** and Sabrina *****
  
        
  ****** * ****** * ******* * *********** * **** * *********
  
  
  
  Dear Mr. ***** and Ms.
  *****,
  
  
  
  We thank you for your feedback and are saddened
  to read that our previous responses did not provide the resolution you are seeking.
  We deeply value your relationship with Westgate Resorts and are committed to
  providing you with the highest level of service.
  
  
  
  Mr. ***** and Ms. *****, for us to better
  address your ownership concerns and due to the character limitation for comments,
  please know that we will be sending an additional response to the email address
  on file for your privacy.
  
  
  
  We thank you for the opportunity to be of
  service.
  
  
  
  Respectfully,
  
  
  
  Kirsten W. Executive Team
  
  Owner Relations Correspondence
  
  [email protected] (Attn:
  Kirsten W.)
  
  
  
  Kw/am