Complaints

This profile includes complaints for GolfNow, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  GolfNow, LLC

  7580 Golf Channel Dr Orlando, FL 32819-8947

  
• 

  GolfNow, LLC

  8201 Spinnaker Bay Dr STE B2 Windsor, CO 80528-7534

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/28/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 28 2024 at approximately 10:00am booked a tee time for a course at $140 for 3 players for 1:14pm. This was a HOT DEAL. The course called me at 11:30am saying they are closing the course due to conditions. They however cant cancel the reservation since it was made though a 3rd party app.Attempted to cancel through the app and was denied since it was inside the window of 24hours and since I purchased the HOT DEAL! I didnt cancel - the golf course closed! Give me a credit or full refund! I have been on hold with GolfNow for over 1 hour.

  Business Response

  Date: 01/05/2025

  Thank you for bringing case #******** to our attention.

  We have spoken with the course and they confirmed closure due to weather. We have processed a full refund to the consumer. Please allow 3-7 business days for the refund to reflect on their statement.

   

  Thank you

  Member Engagement Team

  GolfNow

  Customer Answer

  Date: 01/05/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:12/26/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Some of my gift card balance disappeared which was $36 and I opened a case with Golf Now in Oct 2024 but have not heard anything yet. and my balance is still missing.

  Business Response

  Date: 12/27/2024

  Thank you for bringing case #******** to our attention.

   

  We apologize to the consumer for the inconvenience. Our technical teams were looking for a more direct solution for this error. However, in the sake of assiting the consumer in a timely manner, we have issued them a $36.00 account credit. It functions similarly to how Gift Card balances work and will not expire. It can be used in conjuncture with gift cards and promotional vouchers and is immediately available for use.

   

  Thank you

  Member Engagement Team

  GolfNow

  Customer Answer

  Date: 12/27/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *** ***

• Initial Complaint

  Date:12/26/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Booked a tee time via the golf courses website. No where during the process does it say anything about golfnow. Canceled the tee time a few days later but was told I needed to contact golfnow to get the processing fee refunded. Called multiple times spent 30+ minutes on hold and was disconnected. Tried the online customer service and the *** was extremely unhelpful and did not refunded the fees. I will be disputing he charge with my credit card if I do not hear anything back.

  Business Response

  Date: 12/27/2024

  Thank you for bringing case #******** to our attention.

  If this referencing the booking for ******************* for 12/27, our system does not show this reservation as canceled. The course website does provide a number for reservation fee refunds under these circumstances. We recommend the consumer contact the number provided by the course, as the booking is set for today.

  Thank you

  Member Engagement Team

  GolfNow

   

  Customer Answer

  Date: 12/27/2024

   
  Complaint: 22732258
  
  I am rejecting this response because:
  I did call the course and they canceled my reservation however they said I need to call golfnow and they will refund me the booking fee.  I called multiple times but nobody answers the phone. Please refund the booking fee. 

  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:12/18/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid for a golfpass+ membership and since have made multiple bookings spending hundreds of dollars. I have not received any points for my bookings and have inquired with golfnow, loyalty points case (********) since October 2024.They response was:December 6th: We apologize for the delay. We know you have been eagerly awaiting an update. Unfortunately, we have no news at this time. We are hard at work finding the cause of the issue so we can get back to you, Member Care Team November 26th: We apologize for the delay. We know you have been eagerly awaiting an update. We have escalated your inquiry to the escalation team that works on missing GolfPass points. While we do not have an *** on an expected fix date, please know that we are hard at work finding the cause of the issue so we can get back to you, *****.Under the terms of the agreements, I paid an annual fee of $99 and I am entitled to points for my golf bookings which I have not received any. Please refund my annual fee.

  Business Response

  Date: 12/19/2024

  Thank you for bringing case #******** to our attention.

   

  The consumer has had their point matter escalated to our technical department who are working diligently to assist and resolve the issue.

  The consumer does not qualify for a refund of their GolfPass+ membership. The membership can only be refunded if two criteria are met; they did not use any of the benefits and their request to cancel/refund the pass was made within 30 days of the purchase. The consumer has had their pass since May. In this time they had redeemed numerous benefits including the monthly promotional codes, Peacock benefit, and waived convenience fees. While we are working on resolving their points, the consumer is not able to redeem the GolfPass and then seek a refund for it.

   

  Thank you

  Member Engagement Team

  GolfNow

• Initial Complaint

  Date:12/17/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I just noticed an unauthorized charge of $105.93 on my credit card from GolfPass. I have never created an account with ********, nor did I authorize this ************** make matters worse, I have been unable to reach a live representative through their customer service channels to address this issue. Their lack of accessible support is unacceptable and raises concerns about their business practices, which appear misleading and predatory.I request the following actions from ******** immediately:- Issue a full refund for the unauthorized charge.- Provide clarification as to how this charge occurred without my consent.- Guarantee that no further charges will be made to my account.I have already contacted my bank to dispute the transaction and prevent additional unauthorized charges. However, I believe ********* practices warrant attention to protect other consumers from experiencing similar issues.I appreciate the BBB's support in addressing this matter.Desired Outcome: Full refund of the unauthorized charge and confirmation that no further charges will occur.

  Business Response

  Date: 12/18/2024

  Thank you for bringing case #******** to our attention.

   

  This the second time the consumer has purchased the GolfPass+ membership. They did not turn off autorenewal after their previous year of the membership, which is why it automatically renewed at the end of their membership period. The ********* membership has been canceled and refunded per the request of the consumer. Please allow 3-7 business days for the refund to reflect.

   

  Thank you

  Member Engagement Team

  GolfNow

• Initial Complaint

  Date:12/16/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 3, 2024, I was charged $50.00 by GolfNow to book at tee time at my local ******************************. It seemed like a lot for a tee time but, a friend specifically wanted to play at this course. The price for a round it $50 and then the online booking fee is $50. It cost as much to book as it does to play. Unfortunately, I discovered a week prior to my tee time I would have to cancel. I called the course, canceled the tee time. The course told me to get my $50 returned to my credit card I would have to call GolfNow. When I called GolfNow they told me they would refund my credit card but we had to speak to the course on the phone together. When ******* called the course the General Manager was out of the office and I would have to call back another day. Please advise the business to resolve this problem and credit my **************** card $50.00 for no service other than frustration.**** ****** II Email: ********************** ************* Mobile: (+01) ************ ***********************************************************************************************

  Customer Answer

  Date: 12/17/2024

  Today, Tuesday, December 17th, GolfNow credited my **************** card for the charge.  Thank you for accepting my complaint.  I will now withdraw it.

  **** ****** II  Email: ********************** ************* Mobile: (+01) ************ 

• Initial Complaint

  Date:12/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When booking a tee time through the golf courses website which, is managed by GolfNow, you cannot select 1 golfer. You must select 2,3or 4 players. The problem is, GolfNow charges each player a booking fee. So, if you are a single player, they will charge you two booking fees as you must select more two players at minimum regardless if you are trying to book just one player. GolfNow refuses to reimburse people for this so, they are s******* people over by charging you booking fees for multiple players even though you are a single player. I will NEVER use GolfNow or book a tee time through any course where their tee time bookings are managed through GolfNow. This is the most blatant abuse of overcharging people, fraud and then not reimbursing them for it when you call them and explain what theyve done. Perhaps I need to contact the state AGs office as well to investigate GolfNow for fraudulent business practices.

  Business Response

  Date: 12/12/2024

  Thank you for bringing case #******** to our attention.

   

  While every reservation made on GolfNow.com does have a transaction fee, this does not extend to every website and course we power with our software. If the consumer is referencing ********************* in *****, *******, we do not charge booking fees for this course. The consumer paid a deposit; a partial payment for their greens fees which is deducted from the remaining total. The remainder was due at course. Aside from taxes, we see no additional fees charged by the course or GolfNow.

   

  While we power a myriad of course websites and teesheets, we serve only as their software source for said sites. The course is still the ones who determine their policy and booking procedures. If the course requests that a minimum party of 2 be booked, they are the executive decision makers in regards to that. GolfNow is not able to decide how many people can be booked at once, even on GolfNow.com. Any and all limitations towards minimum player count is decided by the course and honored by GolfNow. If the consumer wishes to attempt a single booking, we recommend calling the course directly to attempt to do so, but GolfNow can not guarantee this will yield the desired results.

   

  Thank you

  Member Engagement Team

  GolfNow

  Customer Answer

  Date: 12/12/2024

  I appreciate GolfNows response to this complaint. I would like to add the following information on my behalf.

  When I checked in to the clubhouse, yes it is ********************* that is the club involved, I told them that it was not possible to select just one player. They acknowledged this and told me specifically that it is GolfNow that controls their tee times and rates. I then responded by telling them that I did not use GolfNow and went directly through the ********************* website. They responded by saying that although that may be true, it is GolfNow that is charging us booking fees and NOT *********************. They did not deduct the down payment and specifically told me that I had to contact GolfNow in order to initiate a refund for the extra golfer that did not exist. I was charged the GolfNow rate which, is the rate that is displayed on their website for the specific time that I chose. The booking fee was never deducted from the greens fees that they charged me. So, either Stone Creek Golf  Club is lying to us consumers and over charging us for greens fees or GolfNow is lying to us. One of the two businesses in question is committing fraud! As I stated in my first comments regarding this matter, the next step for me is to contact the attorney generals office and take this illegal business conduct to their offices attention. One of these two businesses is clearly, fraudulently and knowingly over charging consumers. I will get to the bottom if this issue one way or another. 

  Customer Answer

  Date: 12/12/2024

   
  Complaint: 22668615
  
  I am rejecting this response because: GolfNows response is a blatant lie! Attached please find the fee charged to me by GolfNow reservations at *********************. This was NOT charged by or for ********************** How does GolfNow dispute my claims which, I have all the documentation to back up my claims. Also attached is the receipt for charges to me by *********************. So, how can GolfNow place blame on the club when the charge that they supposedly dont charge for this course in particular is clearly being charged by GolfNow? Liars!!
  
  Sincerely,
  
  ******* *******

  Business Response

  Date: 12/19/2024

  GolfNow functions as a software retailer for courses. In addition to teesheets and websites, we also offer our Point of Sales to courses. Purchases made through a course website or even directly at the course may list as GolfNow as a result if the course uses our Point of Sales system to conduct their business. This golf course uses our technology so charges may read as GolfNow. However, as stated, we did not charge the consumer. They did not use us directly. The charge they paid was still a deposit that was deducted from the grand total due at course and the screenshots provided by the consumer show the adjusted rate paid upon checking in.

   

  Thank you

  Member Engagement Team

  GolfNow

• Initial Complaint

  Date:12/08/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased from ****** $700 worth of GolfNow gift cards during a holiday sale this month. I received the gift cards in my email and started adding them to my account which was already set up. The first two gift cards for $50 each were credited to my account fine, after that every single card out of the remaining 12x$50 cards errored and failed to load to my account. I called customer service and it took some time, but all of the cards were added to my account *************** I was trying to use these cards for a trip that were going on this week, I attempted to book a hot deal time per the restrictions on gift cards, and the payment failed through their app. After the payment failed, my credit balance was reduced by $100 and now only showed $600 of active credit. After the failed attempt I was able to book a time successfully with confirmation #********* for $278.22 of my credit. I contacted golfNow customer support via phone and was on hold for quite some time regarding the missing $100 from my gift card balance. The call ended with the customer service *** saying that she sees all the gift cards but the first two that were entered are now listed as void in their system, and it had to be escalated to a supervisor, which would take many business days. This is unacceptable as I was trying to use the cards to golf this ********** I logged in to check my gift card balance and see if things were fixed and now an additional hundred plus dollars has been removed from my account again. My account now only shows $200 worth of gift card credit from my original $700 despite me only charging $278.22 from it.I would like to see this fixed immediately as well as further compensation for the fact that I wont be able to use my gift cards on the trip that I ordered them for. The *** confirmed that many people were having troubles with gift cards and yet nothing was being done about the problem. Something needs to be done to fix ******* account is ********************

  Business Response

  Date: 01/05/2025

  Thank you for bringing case# 22658649 to our attention.

   

  After reviewing the information provided, we have found 3 of the gift cards held by the consumer had voided. This is likely due to the system flagging something as fraud. We have provided an equivalent account balance of $121.78 to their GolfNow account. The balance functions similarly to gift cards and is immediately available for use. This is the amount replaced because each of the other cards show they were properly redeemed on various bookings.

   

  Thank you

  Member Engagement Team

  GolfNow

  Customer Answer

  Date: 01/05/2025

   
  Complaint: 22658649
  
  I am rejecting this response because:

  The balance that you have provided to my account is not for the full amount that was taken erroneously from my gift card balance. I purchased and redeemed a total of $700 in gift cards (14 x $50) to my account - see pdf attached for gift card info. I did everything exactly the way I was supposed to and was incredibly patient with all the chaos and horrible customer service provided in trying to rightfully redeem these purchased gift cards. 
  

  I was able to successfully book 2 tee times using the gift cards balance:

  The first was on December 14, 2024 (reservation #*********) in which $278.22 of the gift card balance was utilized. 

  The second was on December 16, 2024 (reservation #*********) in which $200 of the gift cards balance was utilized.

  screenshots are included of the details showing the two gift card balance debits.

  The following simple math proves that you are still unlawfully withholding $100 of my gift card balance: $700 of gift cards added to my account - $478.22 redeemed on tee times = $221.78 due back to me in credit. Since you have only provided $121.78 to this point I am requesting that you immediately credit my account for the additional $100 that is owed.

  I am also requesting additional compensation for the insane amount of time, energy and lost expenses that have been incurred from these constant errors on your end.
  

   

  Sincerely,
  
  ***** *********

  Business Response

  Date: 01/19/2025

  Thank you for the follow-up. We apologize for the inconvenience. We did not take into account the two cards added by the golfer originally and noticed they also possessed the discrepancy. We have issued the additional $100.00 in account credit to their GolfNow account.

   

  Thank you

  Member Engagement Team

  GolfNow

• Initial Complaint

  Date:12/03/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After paying in full for a golf reservation, I received an email from Golf Now informing me that the golf course would be cart path only due to scheduled maintenance being performed. With a disabled golfer in my *********, this was impractical. Golf Now offered only a refund to the Golf Now app (a gift certificate for lack of a better term) and refused a refund to my credit card used to pay for the reservation. They cited their policy that refunds are only issued if the golf course is closed to play. I explained that to a disabled person, cart path only playing conditions have the same effect. The course is effectively closed to that person. Even a supervisor stuck to the policy. I seek a refund to my credit card and allege that the conditions of what you are purchasing are not fully disclosed by Golf Now.

  Business Response

  Date: 12/08/2024

  Thank you for bringing case #******** to our attention.

   

  Our policy, which the consumer agreed to upon booking for the Hot Deal rate, is clear about refunds being issued due to course closure. As a one time courtesy, we have refunded the consumer for the one golfer who was unable to play due to cart restrictions. Give the refund 3-7 business days to reflect on their statement. In regards to the other two golfers, the account credit remains as the course was still open to them.

   

  Thank you

  Member Engagement Team

  GolfNow

  Customer Answer

  Date: 12/08/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *******

• Initial Complaint

  Date:11/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Need $40 dollar credit promised when I joined golf pass

  Business Response

  Date: 11/05/2024

  Thank you for bringing case #******** to our attention.

   

  We extend our apologies to the consumer for the delay. In general, joining ********* produces the TaylorMade voucher within 48 hours and sends it automatically to the consumer. We have just sent the consumer an email containing a new ********** voucher code. They should receive it immediately. We ask the consumer check their junk/spam/promotional folders in their email in case they do not see it.

   

  Thank you

  Member Engagement Team

  GolfNow