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Business Profile

Information Bureaus

Checkpeople, LLC

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Checkpeople, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Checkpeople, LLC has 2 locations, listed below.

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    Customer Complaints Summary

    • 415 total complaints in the last 3 years.
    • 113 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/17/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I use Checkpeople.com to run check and when I found out the information was out dated and nothing new. I cancelled the same day. They went ahead took money from my account.
      I what my money.

      Business Response

      Date: 12/30/2022

      Hello ******* ************,



      This message is in reference to BBB Case #: ********.



      We have received and reviewed your BBB complaint. We apologize for the inconvenience this may have caused.



      Per your request, your account has already been cancelled. Your cancellation confirmation number is *********.



      Our service begins with a trial period, of which you have full access to our comprehensive database and unlimited searches. After the trial, if not cancelled, the monthly subscription period begins and will bill each month going forward.



      After review, we see you were already issued a refund in the amount of $29.16 on 12/19/2022. Please allow 3-5 business days for this reflect in your account.



      We will deem this complaint as resolved and if you have any further questions, do not hesitate to contact our Customer Support team at ************** or email s**********************.



      Regards,

      Customer Support

      CheckPeople.com

      Customer Answer

      Date: 01/05/2023

      (The consumer indicated he/she ACCEPTED the response from the business.)

    • Initial Complaint

      Date:12/12/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On November 20, 2022, I contacted a company called DeleteMe that I have contracted services with to assist removing my name, number and address information from a website called checkpeople.com. This link: (********************************************************************************************************) has all of my personal information online without my consent and I want it to be removed. I was told that for you to assist in this matter, I must contact you directly to file this complaint, therefore I am doing so. I fear that anyone who has my number can get my address and other personal information which is detrimental to myself/my family's safety. I humbly request that you do all that you can to see to it that this business deletes my information. I thank you for your time towards this matter.

      Business Response

      Date: 12/14/2022

      Hello *************************,

      This response is in reference to BBB Case # ********.

      We have ensured that your opt-out request has been completed and approved. The record listed for you has been successfully removed from our website.

      Please allow 48 hours for the data to be officially removed; after the 48 hours have passed, you can search again to be sure that the record is no longer there.

      We will deem this complaint as resolved and if you have any further questions, do not hesitate to contact our Customer Support team at ************** or email **********************************.

      Regards,
      Customer Support
      **************************

    • Initial Complaint

      Date:12/06/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a single check on a potential renter, it was offered as a free report. I find that they have been charging me $29/mo since June of 2022. I did not sign up for nor have a used this service since the 1 report I ordered. This is deceptive and misleading and I did not sign up for it.

      Business Response

      Date: 12/07/2022

      Hello *****************************,

      This message is in reference to BBB Case #: 90329624.

      We have received and reviewed your BBB complaint. We apologize for the inconvenience this may have caused.

      Per your request, we see your account was cancelled as of 12/05/2022. Your cancellation confirmation number is C10291812.

      Please be advised, our billing terms are explained before submitting your payment option in the terms and conditions. If you do not cancel your account before the trial period ends, then your subscription renews each month. We offer free searches but to view the full information on the reports, an active subscription is required. In order to cancel your account, you must contact CheckPeople.com via email or by calling our *************************** 24/7 at ************.

      After reviewing your account, we have confirmed that you have been refunded for the months of December through July,

      We have issued an additional refund for the month of June.

      The total refund amount is $204.12. Please allow 3-5 business days for the refund to reflect. Your refund confirmation number is R10291812.

      We will deem this complaint as resolved and if you have any further questions, do not hesitate to contact our Customer Support team at 1-************ or email **********************************.

      Regards,
      Customer Support
      **************************

    • Initial Complaint

      Date:12/06/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Please remove my information off your website, I did not give you permission to sell my information to a third party or to be on your website.**********************************************************************************************

      Business Response

      Date: 12/07/2022

      Hello *************************,

      This response is in reference to BBB Case # ********.

      We have ensured that your opt-out request has been completed and approved.

      Please allow 48 hours for the data to be officially removed.

      We will deem this complaint as resolved.

      Regards,
      Customer Support

    • Initial Complaint

      Date:12/05/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I signed up at checkpeople.com to do a background check on a family member. When I did, it cost $1.00 for a trial period of a month. then the charges after that were $29.15 every month. I found all the info I needed within the trial period so I cancelled. Well checking my bank statements this morning (Dec.5, 2022), I was still being charged for a service I cancelled on in March 2022. So from April 2022 to Dec. 2022, they kept charging me. I called them to discuss the charges. The woman said she could only refund me for December. Not acceptable, I had not used the service since the trial period and then I cancelled. I'm seeking refund also from April to Nov. 2022.

      Business Response

      Date: 12/07/2022

      Hello *************************,

      This message is in reference to BBB Case #: 90329525.

      We have received and reviewed your BBB complaint. We apologize for the inconvenience this may have caused.

      After some review, I see your account has been canceled as of 12/5/2022. Your cancellation confirmation number is C10193939.

      Our service begins with a trial period, of which you have full access to our comprehensive database and unlimited searches. After the trial, if not cancelled, the monthly subscription period begins and will bill each month going forward. Being that there had been no cancellation within your trial dates, you were automatically enrolled in our membership plan, that being in the amount of $29.15.

      From my understanding, you would like to request a refund. Since your request falls within our policy, I will be happy to help you.

      Your request has been processed and I have issued a refund to your credit card in the amount of $233.20. It may take up to 3-5 business days for this credit to appear on your account.

      Your refund confirmation number is R10193939.

      We will deem this complaint as resolved and if you have any further questions, do not hesitate to contact our Customer Support team at ************** or email **********************************.

      Regards,
      Customer Support
      **************************

    • Initial Complaint

      Date:12/01/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I signed up for 1 month and cancelled it but they kept charging me. When I noticed I emailed them. They replied that they canceled it but I trusted them and didn't notice until now. They took $22.56 out of my account for years but I just noticed. I should have paid better attention but they stole from me.

      Business Response

      Date: 12/14/2022

      Hello *******************************,

      This message is in reference to BBB Case #: 90329264.

      We have received and reviewed your BBB complaint. We apologize for the inconvenience this may have caused.

      After some review, I see your account has been canceled as of 12/7/2022. Your cancellation confirmation number is C9029298.

      Our service begins with a trial period, of which you have full access to our comprehensive database and unlimited searches. After the trial, if not cancelled, the monthly subscription period begins and will bill each month going forward.

      In addition to the (3) refunds you have been credited, I have gone ahead and issued you an additional fund in the amount of ****** for the remaining charges throughout the year. Unfortunately, our system will not allow us to issue out any further refunds prior to the year 2022. Please allow 3-5 business days for the expected credit to reflect into your account. For any additional disputes, please contact your financial institution.

      We will deem this complaint as resolved and if you have any further questions, do not hesitate to contact our Customer Support team at ************** or email **********************************.

      Regards,
      Customer Support
      **************************

    • Initial Complaint

      Date:11/30/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My account was permanently disabled for supposedly violating the terms of agreement but they are unable to tell me what rule was violated and I was extremely careful to not violate any conditions. After contacting them I was told that they were unable to provide this information because they don't retain that information either so my account was permanently disabled and nobody can provide me with an explanation why because they themselves literally don't even know why. This is a scam and I expect to have my account reinstated promptly. Please help provide me with assistance or point me in the direction of where to go to resolve the issue on my own. Thank you very much for your time and I look forward to seeking a resolution to this issue.

      Business Response

      Date: 01/10/2023

      Business Response /* (1000, 5, 2022/12/05) */
      Hello *******,

      This response is in reference to BBB Case #**********

      Thank-you for taking the time to reach out to us via this platform.

      Our technical team has looked into your specific account and detected behaviors that are not within our terms of service. This triggered our system to ban your account and any other accounts created by you. Unfortunately the ban decision cannot be undone.

      As stated previously, both accounts created have been fully refunded and not charged.

      We will deem this complaint as resolved and if you have any further questions, do not hesitate to contact our Customer Support team at [email protected].

      Regards,
      Customer Support
      CheckPeople.com

    • Initial Complaint

      Date:11/30/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have asked the company (via their web site) many times to remove my private information from their web site. I have also solicited DeleteMe for help in deleting my information from their web site. Both efforts have failed.

      I have very valid reasons to not want my personal information public, and this web site is at best completely irresponsible for not complying with my wish, and, I hesitate to say, at worst criminally negligent.

      Business Response

      Date: 01/09/2023

      Business Response /* (1000, 5, 2022/12/03) */
      Hello **************,

      This response is in reference to BBB Case # ********.

      We have ensured that your opt-out request has been completed and approved. The record listed for you has been successfully removed from our website.

      Please allow 48 hours for the data to be officially removed; after the 48 hours have passed, you can search again to be sure that the record is no longer there.

      We will deem this complaint as resolved and if you have any further questions, do not hesitate to contact our Customer Support team at 1-800-267-2122 or email [email protected].

      Regards,
      Customer Support
      CheckPeople.com

    • Initial Complaint

      Date:11/27/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have contacted checkpeople several times to no avail to remove my personal information off their website and off google search - they do not have my consent to publish my personal information.
      This profile needs to be removed immediately, not published in the future, nor appear in a google search.

      ************************************************************************************************

      Business Response

      Date: 01/09/2023

      Business Response /* (1000, 5, 2022/12/03) */
      Hello ******* ******,

      This response is in reference to BBB Case #: *********

      We have received and reviewed your complaint. We apologize for the inconvenience this may have caused.

      Your information has been removed from CheckPeople.com. If anyone searches your name on our website they would receive a "No results found" message as your information has already been removed and it is no longer accessible.

      Once your record is removed from our website, it may continue to appear on search engines such as (Google, Bing, etc) until they re-index our site. We cannot control how quickly re-indexing takes place as we are not partnered with any external search engines. You can request the removal of outdated results by visiting the links below:
      Google: ************************************************
      Bing: ****************************************************

      We will deem this complaint as resolved and if you have any further questions, do not hesitate to contact our Customer Support team at 1-800-267-2122 or email [email protected].

      Regards,
      Customer Support
      CheckPeople.com

    • Initial Complaint

      Date:11/18/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid $4.99 for a 3 day trial on 11/16/2022, my account # is**********. I canceled the service within one hour, due to the fact that the service did not provide any information other than basic information that is free on the internet. They promised criminal background checks, etc and a google search was better than the information they provided. I checked my bank account on 11/18/22. I was charged $4.99 (which is a charge I was expecting) and there was additional charge of $6.99. I called the customer service number and was told that the additional $6.99 charge was for the ability to download PDF's. I did not download PDF's nor was I made aware that I would be charged an additional $6.99. The customer service agent stated that her hands were tied and that she was unable to return the $6.99 to my bank account. I am seeking a refund from this company, due to the fact that nowhere in my 3 day $4.99 trial was an additional charge of $6.99 mentioned

      Business Response

      Date: 12/22/2022

      Business Response /* (1000, 5, 2022/11/23) */
      Hello **************

      This message is in reference to BBB Case #: ********.

      We have received and reviewed your BBB complaint. We apologize for the inconvenience this may have caused.

      Please keep in mind when finalizing your report search, we offer a $6.99 promotion for unlimited PDF downloads.

      After reviewing your account, I noticed that the PDF offer was accepted by you. This charge is separate from the trial period.

      As a gesture of good faith, you have been refunded for this charge. Your refund confirmation number is *********. It may take up to 3-5 business days for this credit to appear on your account.

      Attached is a screenshot of the promotional offer that you accepted which explains the $6.99 optional PDF feature.

      Please rest assured that your account has been cancelled as of 11/16/2022. Your cancel confirmation number is **********

      We will deem this complaint as resolved and if you have any further questions, do not hesitate to contact our Customer Support team at 1-800-267-2122 or email [email protected].

      Regards,
      Customer Support
      CheckPeople.com

    Checkpeople, LLC is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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