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Business Profile

Information Bureaus

Checkpeople, LLC

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Checkpeople, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Checkpeople, LLC has 2 locations, listed below.

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    Customer Complaints Summary

    • 416 total complaints in the last 3 years.
    • 113 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/15/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello.

      Checkpeople has published intimate information about me that I had removed. It is not okay for companies to expose a persons AGE as well as address. I want my information removed permanently. Ideally to expose this type of information will be illegal. Please also share all affiliates with me, as well as parent company,

      Business Response

      Date: 12/14/2022

      Business Response /* (1000, 5, 2022/11/16) */
      Hello ****************

      This response is in reference to BBB Case #:*********.

      We have ensured that your opt-out request has been completed and approved. The record listed for you has been successfully removed from our website.

      Please allow 48 hours for the data to be officially removed; after the 48 hours have passed, you can search again to be sure that the record is no longer there.

      We will deem this complaint as resolved and if you have any further questions, do not hesitate to contact our Customer Support team at 1-800-267-2122 or email [email protected].

      Regards,
      Customer Support
      CheckPeople.com

    • Initial Complaint

      Date:11/15/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I wanted to do research on an individual back in February of this year, 2022. There was an offer for a one time cost with Checkpeople.com. Apparently they signed me up for monthly billing after some bogus trial period. I never intended to use this site again, and my lack of activity use should prove this point. Like most people, I use electronic credit card statements. Some months I have $300-$500 in monthly charges. A charge of $19 or $29 may not be noticed in several hundred dollars of billing, especially if the statements are online and not hard copies. I believe this company relies on the this fact and is taking advantage of consumers purposely. I would like my activity use reviewed to prove that I didn't take advantage of this consumer scam to bilk money out of we consumers. This deceptive practice should be discontinued immediately. The numerous complaints received regarding this topic is proof of deceptive
      advertising and terms and conditions. Why would an individual consumer need to spend $29 a month for unlimited reports? If this is a legal practice, it is unethical and gives you an insight as to the honesty of this company. This is a "I got you" business practice that needs to be stopped.

      Business Response

      Date: 12/14/2022

      Business Response /* (1000, 5, 2022/11/16) */
      Hello*************,

      This message is in reference to BBB Case #:**********

      We have received and reviewed your BBB complaint. We apologize for the inconvenience this may have caused.

      After some review, I see that your account was already cancelled as of 11/15/2022. For your records, your cancellation confirmation number is: ***********
      Please be advised, our billing terms are explained before submitting your payment option in the terms and conditions. If you do not cancel your account before the $1.00 trial period ends, then your subscription renews each month. In order to cancel your account, you must contact CheckPeople.com via email or by calling our Customer Service Department 24/7 at 800-267-2122. Being that there was no cancellation within your trial dates, you were automatically enrolled in our membership.

      You have been issued a total refund amount of $195.01. Please allow 3-5 business days for the refund to reflect in your account.

      Your refund confirmation number is***********

      We will deem this complaint as resolved and if you have any further questions, do not hesitate to contact our Customer Support team at 1-800-267-2122 or email [email protected].

      Regards,
      Customer Support
      CheckPeople.com

    • Initial Complaint

      Date:11/15/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The account was suspended over three months ago, notice was sent to cancel account. The problem has been that checkpeople.com continues to charge the monthly service fee each month after cancelation (3 months as 11/15/2022) . Two tickets were sent requesting a refund of the charges for the previous 2 months have been submitted along with reiterated statements to close account and to discontinue any further charges. Today my account was again charged by checkpeople.com for the service that I cannot access.

      Business Response

      Date: 12/09/2022

      Business Response /* (1000, 5, 2022/11/17) */
      Hello******************

      This message is in reference to BBB Case #: *********

      We have received and reviewed your BBB complaint. We apologize for the inconvenience this may have caused.

      After some review, we do see that your account has been canceled as of 7/15/2022. If you are receiving any recent charges to your account, please respond with the following information so that we can better assist you regarding this inquiry.

      First and Last Four Digits of the card:
      Member ID:
      Screenshot of the charge:

      For your records, your confirmation number is **********

      We look forward to hearing back from you! Do not hesitate to contact our Customer Support team at 1-800-267-2122 or email [email protected].

      Regards,
      Customer Support
      CheckPeople.com


      Consumer Response /* (2000, 7, 2022/11/23) */
      (The consumer indicated he/she ACCEPTED the response from the business.)
      Thank you for processing refunds. Hopefully the system issue is all cleared up and no longer be charging us.

    • Initial Complaint

      Date:11/10/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have attempted to remove my personal information from the CheckPeople website via their opt-opt form, and they are not responsive to removal requests.
      I Google my name, and the CheckPeople website link - **************************************************************************************************************************

      Please help remove my personal information from the CheckPeople website.

      Business Response

      Date: 12/14/2022

      Business Response /* (1000, 5, 2022/11/15) */
      Hello *******************

      This response is in reference to BBB Case #**********

      We have ensured that your opt-out request has been completed and approved. The record listed for you has been successfully removed from our website.

      Please allow 48 hours for the data to be officially removed; after the 48 hours have passed, you can search again to be sure that the record is no longer there.

      We will deem this complaint as resolved and if you have any further questions, do not hesitate to contact our Customer Support team at 1-800-267-2122 or email [email protected].

      Regards,
      Customer Support
      CheckPeople.com

    • Initial Complaint

      Date:11/09/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This complaint is in regards to Account Number ******** and the reoccurring charges on the***** card ending in****** I am requesting a full refund for charges of 29.17 occurring from Jan 7th 2022 to Nov 8th 2022. I requested to cancel the account after my free trial which began Jan 3. You are able to see that I did not access my account in these months between Jan. and Nov. No email communication was sent to me regarding my account in this time, leading me to believe that it was closed and I had no active subscriptions with you.

      Business Response

      Date: 12/14/2022

      Business Response /* (1000, 5, 2022/11/17) */
      Hello ***********,

      This message is in reference to BBB Case #: *********

      We have received and reviewed your BBB complaint. We apologize for the inconvenience this may have caused.

      Per your request, I cancelled your account as of today. Your cancellation confirmation number is **********

      Our service begins with a trial period, of which you have full access to our comprehensive database and unlimited searches. After the trial, if not cancelled, the monthly subscription period begins and will bill each month going forward.

      Nonetheless, we have gone ahead and processed your refund request. We have gone ahead and issued you a refund in the amount of $320.87. For your reference, your refund confirmation number is *********.Please allow 3-5 business days for the expected credit to reflect into your account.

      We will deem this complaint as resolved and if you have any further questions, do not hesitate to contact our Customer Support team at 1-800-267-2122 or email [email protected].

      Regards,
      Customer Support
      CheckPeople.com

    • Initial Complaint

      Date:11/09/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I found a site that offered background checks. You type in a name, and they go through all the different types of information and say they have a report. They then prompt you to pay $4.99 for a three day trial. I was curious, so I did. Suddenly, the name I searched couldn't be found. It gave names that they believed were associated with the search subject... and then they charged $6.99 automatically to download the report to be able to read it.
      I did not agree to the extra charge. I know my subject has a police record, yet they found nothing at all with his name... and lead me to believe they had information on my subject. It is a fraud and a scam.

      Business Response

      Date: 12/12/2022

      Business Response /* (1000, 5, 2022/11/12) */
      Hello *************,

      This message is in reference to BBB Case #: ********.

      We have received and reviewed your BBB complaint. We apologize for the inconvenience this may have caused.

      Per your request, your account has already been cancelled as of 11/08/2022. Your cancellation confirmation number is **********

      After some review, I see a refund for the amount of $6.99 was already issued to you on 11/09/2022. For your reference, your refund confirmation number is***********

      Please allow 3-5 business days for this refund to return to your account.

      We would also like to advise that we aggregate this information from publicly available sources. Because the information is gathered from databases owned by public entities, CheckPeople.com has no ability to edit or remove the content listed on your report.

      CheckPeople does not assemble or evaluate these records, but instead makes them available on a single website to individuals that have a membership with us.

      We will deem this complaint as resolved and if you have any further questions, do not hesitate to contact our Customer Support team at 1-800-267-2122 or email [email protected].

      Regards,
      Customer Support
      CheckPeople.com

    • Initial Complaint

      Date:11/05/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      *************** is useing my information without my consent.

      Business Response

      Date: 12/05/2022

      Business Response /* (1000, 5, 2022/11/09) */
      Hello *********************,

      This message is in reference to BBB Case #:**********

      We have received and reviewed your BBB complaint. We apologize for the inconvenience this may have caused.

      It appears this account has already been cancelled. Your cancellation confirmation number is **********

      We have also ensured that your opt-out request has been completed and approved. The record listed for you has been successfully removed from our website.

      Please allow 48 hours for the data to be officially removed; after the 48 hours have passed, you can search again to be sure that the record is no longer there.

      We understand your concern about your personal information appearing on public listings. However, please be advised that we aggregate this information from publicly available sources. If you are concerned with the availability of your public information, CheckPeople.com urges you to address your concerns with the public entities publishing the information, whether that be your local County Clerk's office or otherwise.

      We will deem this complaint as resolved and if you have any further questions, do not hesitate to contact our Customer Support team at 1-800-267-2122 or email [email protected].

      Regards,
      Customer Support
      CheckPeople.com

    • Initial Complaint

      Date:11/03/2022

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Never even hear of this site until it charged my card for $30. Reported the card stolen and they continued to try to take money off every few days (which was declined since i reported the card stolen) and it still keeps trying.

      Business Response

      Date: 12/05/2022

      Business Response /* (1000, 5, 2022/11/07) */
      Hello **************,

      This message is in reference to BBB Case #:**********

      We have received and reviewed your BBB complaint. We apologize for the inconvenience this may have caused.

      After some review, I see that your account was already cancelled as of 11/7/2022. For your records, your cancellation confirmation number is*************
      Please be advised, our billing terms are explained before submitting your payment option in the terms and conditions. If you do not cancel your account before the $1.00 trial period ends, then your subscription renews each month. In order to cancel your account, you must contact CheckPeople.com via email or by calling our Customer Service Department 24/7 at 800-267-2122. Being that there was no cancellation within your trial dates, you were automatically enrolled in our membership, that being in the amount of $29.17.

      Regarding your $1.00 trial fee, please keep in mind, this was a required trial charge for the amount of (3) days that you had accepted upon registering with ***************, and we do not have the ability to prevent this fee from processing. Please contact your financial institution regarding the prevention of this fee from withdrawing.

      On another note, I am able to assist you regarding the $29.17 charge that has been withdrawn from your account. I have issued a refund to your credit card in the amount of $29.17 as a gesture of good faith. It may take up to 3-5 business days for this credit to appear on your account.

      Your refund confirmation number is***********

      We will deem this complaint as resolved and if you have any further questions, do not hesitate to contact our Customer Support team at 1-800-267-2122 or email [email protected].

      Regards,
      Customer Support
      ***************

    • Initial Complaint

      Date:11/02/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      **********************************************************************************************

      This business is somehow publishing my cell phone number. I am a deleteme customer and they are not responding to their requests to take me down. This is ridiculous. I work in a very serious medical field and cannot have my personal number displayed!

      Business Response

      Date: 12/05/2022

      Business Response /* (1000, 5, 2022/11/03) */
      Hello ***********,
      ********.
      This response is in reference to BBB Case #

      We have ensured that your opt-out request has been completed and approved. The record listed for you has been successfully removed from our website.

      Please allow 48 hours for the data to be officially removed; after the 48 hours have passed, you can search again to be sure that the record is no longer there.

      We will deem this complaint as resolved and if you have any further questions, do not hesitate to contact our Customer Support team at 1-800-267-2122 or email [email protected].

      Regards,
      Customer Support
      CheckPeople.com


      Consumer Response /* (3000, 7, 2022/11/04) */
      (The consumer indicated he/she DID NOT accept the response from the business.)
      Thank you for doing this. Very appreciated. However, when you google my name it still shows my name and cell phone in the google search, when will this disappear?


      Business Response /* (4000, 9, 2022/11/09) */
      Hello ***********,

      This response is in reference to BBB Case *********.

      We have received and reviewed your complaint. We apologize for the inconvenience this may have caused.

      Your information has been removed from CheckPeople.com. If anyone searches your name on our website they would receive a "No results found" message as your information has already been removed and it is no longer accessible.

      Once your record is removed from our website, it may continue to appear on search engines such as ******************* until they re-index our site. We cannot control how quickly re-indexing takes place as we are not partnered with any external search engines. You can request the removal of outdated results by visiting the links below:
      *******************************************************************************************************************

      We will deem this complaint as resolved and if you have any further questions, do not hesitate to contact our Customer Support team at 1-800-267-2122 or email [email protected].

      Regards,
      Customer Support
      CheckPeople.com

    • Initial Complaint

      Date:11/02/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This website is a data broker and their opt-out tool does not work. There are other online complaints about not being able to remove your personal information. When you complete the form to opt-out and attempt to submit it, it says that it cannot locate your profile. Your profile is still able to be viewed and there is no other way to remove it. For those with privacy concerns, this is a serious issue.

      Business Response

      Date: 11/07/2022

      Hello ***************************,

      This response is in reference to BBB Case # ********.

      We have ensured that your opt-out request has been completed and approved. The record listed for you has been successfully removed from our website.

      Please allow 48 hours for the data to be officially removed; after the 48 hours have passed, you can search again to be sure that the record is no longer there.

      We will deem this complaint as resolved and if you have any further questions, do not hesitate to contact our Customer Support team at ************** or email **********************************.

      Regards,
      Customer Support
      **************************

    Checkpeople, LLC is NOT a BBB Accredited Business.

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