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Business Profile

Information Bureaus

Checkpeople, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Information Bureaus.

Complaints

This profile includes complaints for Checkpeople, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Checkpeople, LLC has 2 locations, listed below.

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    Customer Complaints Summary

    • 415 total complaints in the last 3 years.
    • 112 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/15/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have asked Checkpeople.com to remove my personal information from their website and they have refused to answer me or comply. This invasion of my privacy is very disturbing to me.

      Business Response

      Date: 11/14/2022

      Business Response /* (1000, 5, 2022/10/18) */
      Hello**************

      This response is in reference to BBB Case # *********

      We have ensured that your opt-out request has been completed and approved. The record listed for you has been successfully removed from our website.

      Please allow 48 hours for the data to be officially removed; after the 48 hours have passed, you can search again to be sure that the record is no longer there.

      We will deem this complaint as resolved and if you have any further questions, do not hesitate to contact our Customer Support team at 1-800-267-2122 or email [email protected].

      Regards,
      Customer Support
      CheckPeople.com

    • Initial Complaint

      Date:10/14/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I repeatedly tried to contact Checkpeople.com to remove false information about me. There online remove tool says I'm not listed, but I am listed, and have received a report from them as of today 10/14/22 that lists the defamatory information.

      I also request a full refund for having to pay to prove that I am listed on this site.

      I also request they contact anyone who has requested my information during the last 60 days and inform them that the information is possibly false.

      Business Response

      Date: 11/14/2022

      Business Response /* (1000, 5, 2022/10/17) */
      Hello ***************,

      This response is in reference to BBB Case # ********.

      Per your request, your account has been canceled as of 10/17/2022. Your cancellation confirmation number is *********.

      I have confirmed that you have been refunded for the amount of $29.16.
      I have issued an additional refund in the amount of $11.98, those being the remaining charges on your account. It may take up to 3-5 business days for this credit to appear on your account.

      On another note, I have ensured that your opt-out request has been completed and approved. The record listed for you has been successfully removed from our website. Please note that we do not have access to see who has searched up your information on our website, as the searches are completely confidential.

      Please allow 48 hours for the data to be officially removed; after the 48 hours have passed, you can search again to be sure that the record is no longer there.

      We will deem this complaint as resolved and if you have any further questions, do not hesitate to contact our Customer Support team at 1-800-267-2122 or email [email protected].

      Regards,
      Customer Support
      CheckPeople.com

    • Initial Complaint

      Date:10/06/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have both called and written to CheckPeople.com to have my personal/private information removed from their website. I spoke with a Manager on the phone who assured me that my name and all personal information would be removed within 24 hours. He, at the time stated, that he did not save my email address as well. However, I received an email stating that the "opt-out" was complete. I went to the CheckPeople.com website and notice that my information was still located on the google search. I contacted the customer service rep via email, and he stated that it would be removed. However, my information has continued to be posted on the Checkpeople.com website. I would like to file a complaint as I am paying for a private and UNLISTED number to which Checkpeople.com is counteracting by unlawfully posting. The Customer Service continues to respond stating it has been removed. I have enclosed an attachment from the google search I completed today, showing that my information is still available on their site and showing as searchable in google.

      Business Response

      Date: 11/17/2022

      Business Response /* (1000, 5, 2022/10/12) */
      Hello ************

      This response is in reference to BBB Case #:**********

      We have received and reviewed your complaint. We apologize for the inconvenience this may have caused.

      Your information has been removed from CheckPeople.com. If anyone searches your name on our website they would receive a "No results found" message as your information has already been removed and it is no longer accessible.

      Once your record is removed from our website, it may continue to appear on search engines such as ******************* until they re-index our site. We cannot control how quickly re-indexing takes place as we are not partnered with any external search engines. You can request the removal of outdated results by visiting the links below:
      *******************************************************************************************************************

      We will deem this complaint as resolved and if you have any further questions, do not hesitate to contact our Customer Support team at 1-800-267-2122 or email [email protected].

      Regards,
      Customer Support
      CheckPeople.com


      Consumer Response /* (3000, 7, 2022/10/22) */
      (The consumer indicated he/she DID NOT accept the response from the business.)
      I Veamently DO NOT accept the response from Checkpoint because CHECKPOINT is ultimately responsible because they are the ones that post using ******. No other company has had ANY issues with removing information from the ****** index when I have used that company's OPT OUT function for their individaul sites. All other companies that I have opted out of, have removed information from BOTH their company websites and the ****** site all within 24 hours. Being that Checkpoint, as an entity, has chosen to utilize the ****** platform to produce their people searches, Checkpoint is the liable entity responsible for having the information (that they provided to ******) removed. So while my actual search RESULTS do not show up once you click on my name...my name, number and personal information are STILL on the initial ****** page available to be clicked on as available by the Checkpoint entity and with my personal information that would be included in the results. If Checkpoint chose to use the ****** platform as their chosen search platform, then Checkpoint is ultimately responsible for having my personal information removed from the ****** search engine. I DO NOT ACCEPT THIS RESPONSE FROM CHECKPOINT. MY UNLISTED PHONE NUMBER THAT I AM PAYING FOR TO BE UNLISTED IS STILL BEING MADE PUBLIC BECAUSE OF CHECKPOINT. I would like Checkpoint to do their job and COMPLETELY have my personal information deleted from both their website and the ****** platform. And I would like a reimbursement from Checkpoint paying me for the last 6 months & counting for my paying 2 phone companies for an unlisted private number that Checkpoint has and is continuing to post and make public WITHOUT my AUTHORIZATION.


      Business Response /* (4000, 9, 2022/10/28) */
      Hello ************ (*******),

      This response is in reference to BBB Case #**********

      We have ensured that your opt-out request has been completed and approved. We were able to submit a request via ******, to go ahead and have your link removed from their search engines. There should be no trace of your information linked to Checkpeople.com.

      Please allow 48 hours for the data to be officially removed; after the 48 hours have passed, you can search again to be sure that the record is no longer there.

      We want to thank you for your patience.

      We will deem this complaint as resolved and if you have any further questions, do not hesitate to contact our Customer Support team at 1-800-267-2122 or email [email protected].

      Regards,
      Customer Support
      CheckPeople.com


      Consumer Response /* (2000, 11, 2022/11/07) */
      (The consumer indicated he/she ACCEPTED the response from the business.)
      I checked the search and the information has been removed. Thank you BBB!

    • Initial Complaint

      Date:10/05/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I signed up for a $6 trial and began being charged almost $30/month for a subscription i never signed up for. I contacted them and said to unsubscribe me as i never consented to this anyway. They said i was unsubscribed yet i was just charged by them again for this service that i do not use and never signed up for. i changed my debit card and they still managed to charge my new debit card.

      Business Response

      Date: 10/28/2022

      Business Response /* (1000, 5, 2022/10/06) */
      Hello *************,

      This message is in reference to BBB Case #:*********.

      We have received and reviewed your BBB complaint. We apologize for the inconvenience this may have caused.

      After some review, I do see that your account has been canceled as of 9/21/2022. Your cancellation confirmation number is *********.

      Our service begins with a trial period, of which you have full access to our comprehensive database and unlimited searches. After the trial, if not cancelled, the monthly subscription period begins and will bill each month going forward.

      Nonetheless, I have gone ahead and issued you a refund in the amount of $116.68. Please allow 3-5 business days for the expected credit to reflect within your account.

      You have already been issued (2) refunds totaling in the amount of $58.34. Being so, we have credited all of the membership charges to this account. You can be sure that no further charges will incur.

      We will deem this complaint as resolved and if you have any further questions, do not hesitate to contact our Customer Support team at 1-800-267-2122 or email [email protected].

      Regards,
      Customer Support
      CheckPeople.com

    • Initial Complaint

      Date:10/04/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Checkpeople.com is non-responsive to my removal request using their online opt-out tool. Date submitted July 22nd 2022. A verification email was sent by the company and that was confirmed. On July 23rd 2022 I received an email stating my request was approved and that the profiles would be removed. They remain on the website.
      In addition
      2 sites,**************** and ******************** owned /managed by checkpeople.com has the same profiles and the same provider IDs. Regarding the last two websites their opt-out system is non-operational.

      Business Response

      Date: 12/22/2022

      Business Response /* (1000, 5, 2022/10/14) */
      Hello **************,

      This response is in reference to BBB Case #*********.

      We have ensured that your opt-out request has been completed and approved.

      The records listed for you have been successfully removed.

      We will deem this complaint as resolved.

      Regards,
      Customer Support


      Consumer Response /* (3000, 7, 2022/10/18) */
      (The consumer indicated he/she DID NOT accept the response from the business.)
      A profile is still showing on both checkpeople and information.com websites.
      A copy of the URL for this listing was submitted with the initial filing of this complaint, with the Provider ID ending in****.


      Business Response /* (4000, 9, 2022/10/19) */

      Hello **************,

      This response is in reference to BBB Case #*********.

      We have received your response and we apologize for the inconvenience that this may have caused you.

      Please provide us with a screenshot to the visible record you are requesting to have removed.

      Regards,
      Customer Support


      Consumer Response /* (3000, 14, 2022/10/24) */
      ***Document Attached***
      Good afternoon,
      Any help you could give me with this issue would be greatly appreciated.
      The company **************** sent a rebuttal and asked for screenshots of Records I'm asking them to remove that are still showing on their web pages ( check people and information.com )
      I did not want to go against Better Business bureaus policy of putting personal identifiable information on the public page.
      I'm sending screenshots that they requested and was wondering if Better Business Bureau could send them to **************** on my behalf or send me further instructions how I can send them without having them publicly displayed.
      Thank you for your continued help with resolving this issue William


      Business Response /* (4000, 16, 2022/11/01) */
      Hello **************,

      This response is in reference to BBB Case #*********.

      We have received your screenshot. We are unable to see the full report.

      Please provide us with the age that is listed on your record, so that we can ensure we are removing the correct information from Checkpeople.com. We thank you for your patience.

      Regards,
      Customer Support


      Consumer Response /* (4200, 18, 2022/11/04) */
      (The consumer indicated he/she DID NOT accept the response from the business.)
      There are no ages Associated or attached to the two profiles I'm asking to be removed.
      The one is blank with a line and the other one has N/A.
      I've sent the URLs which are considered as unique as a fingerprint and are more accurate than a screenshot.
      I've been monitoring and attempting to have these profiles taken down since March 2021.(not a misprint) up until my last attempt which is stated in my original complaint. At that time I hired a company that helps individuals like myself who had their identity stolen have their information removed from people finder sites. We both met with the same results, the profiles still remained.
      No one spends that amount of time, effort and resources unless they're 100% sure that they are the correct profiles.
      When you go into the urls , the house numbers are****.
      I'll sign off on this complaint as being resolved when all the personal information is removed, permanently.


      Business Response /* (4000, 20, 2022/11/14) */
      Hello **************,

      This response is in reference to BBB Case #:*********.

      We have received and reviewed your complaint. We apologize for the inconvenience this may have caused.

      Your information has been removed.

      Once your record is removed, it may continue to appear on search engines such as (****************** until they re-index our site. We cannot control how quickly re-indexing takes place as we are not partnered with any external search engines. You can request the removal of outdated results by visiting the links below:
      *******************************************************************************************************************

      We will deem this complaint as resolved.

      Regards,
      Customer Support


      Consumer Response /* (4200, 22, 2022/11/23) */
      (The consumer indicated he/she DID NOT accept the response from the business.)
      Rechecking both websites after seven business days and clearing all cache and browser history I find the two records have not been removed and are still being displayed.


      Business Response /* (4000, 24, 2022/11/28) */
      Hello **************,

      This response is in reference to BBB Case #*********.

      We have ensured that your opt-out request has been completed and approved.

      If you are still able to locate a visible record on our website, please provide us with an updated screenshot so that we can better assist you.

      If you have any further questions, do not hesitate to contact our Customer Support team at 1-800-267-2122 or email [email protected].

      Regards,
      Customer Support
      CheckPeople.com


      Consumer Response /* (4200, 26, 2022/12/05) */
      (The consumer indicated he/she DID NOT accept the response from the business.)
      Profiles are still displayed.

    • Initial Complaint

      Date:10/04/2022

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      CHECKCARD 10/04**********************************
      PURCHASE ****** *CHECKPEOP*********** FL ON 10/01

      I noticed these charges on my bank statement and immediately contacted the company about these fraudulent charges. The rep laughed at me and said she could cacel the subscription I never subscribed to but would not refund my money. I have reported this to my bank as well as to*******. I will be filing a Police report next.

      Business Response

      Date: 10/11/2022

      Business Response /* (1000, 5, 2022/10/06) */
      Hello ***********,

      This response is in reference to BBB Case #:*********.

      We have received and reviewed your complaint. We apologize for the inconvenience this may have caused.

      We understand that you would like to file a claim due to fraudulent activity.

      We have located an account and noticed it was made on 10/1/2022. Your account has been canceled as of 10/4/2022.

      Your cancellation confirmation number is *********.

      I have confirmed that you have been refunded for all of the charges withdrawn from your account, those totaling in the amount of $34.15.

      For reference your refund confirmation number is***********

      We will deem this complaint as resolved and if you have any further questions, do not hesitate to contact our Customer Support team at 1-800-267-2122 or email [email protected].

      Regards,
      Customer Support
      CheckPeople.com


      Consumer Response /* (2000, 7, 2022/10/08) */
      (The consumer indicated he/she ACCEPTED the response from the business.)

    • Initial Complaint

      Date:09/29/2022

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ******************************* was born in September 26th, 1961 and is 61 years old. ******* currently lives in ********, FL. In the past, ******* lived in************ FL. View Full Background Report..i am a victom of identity theft this needs to stop

      Business Response

      Date: 10/26/2022

      Business Response /* (1000, 5, 2022/10/12) */
      Hello **************,

      This response is in reference to BBB Case #**********

      We have ensured that your opt-out request has been completed and approved. The record listed for you has been successfully removed.

      Please allow 48 hours for the data to be officially removed; after the 48 hours have passed, you can search again to be sure that the record is no longer there.

      We will deem this complaint as resolved.

      Regards,
      Customer Support


      Consumer Response /* (2000, 7, 2022/10/15) */
      (The consumer indicated he/she ACCEPTED the response from the business.)

    • Initial Complaint

      Date:09/26/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was charge for a background search on check people.com and I never made that search I called the number and they said that they would cancel the subscription but they could not refund me my money that they had already charged me I never made this inquiry or request. After asking me general questions they determined that it was not fraud but if I didn't place the inquiry it is fraud so therefore I should not be charged.

      Business Response

      Date: 10/26/2022

      Business Response /* (1000, 5, 2022/09/28) */
      Hello ***************,

      This response is in reference to BBB Case #**********.

      We have received and reviewed your complaint. We apologize for the inconvenience this may have caused.

      We understand that you would like to file a claim due to fraudulent activity.

      We have located an account and noticed it was made on 9/22/2022. Your account has been canceled as of 9/25/2022.

      Your cancellation confirmation number is **********

      I have issued a refund for the amount of $41.14. It may take up to 3-5 business days for this credit to appear on your account.

      For reference your refund confirmation number is **********

      We will deem this complaint as resolved and if you have any further questions, do not hesitate to contact our Customer Support team at 1-800-267-2122 or email [email protected].

      Regards,
      Customer Support
      CheckPeople.com

    • Initial Complaint

      Date:09/24/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have over nine months of un authorized charges to my credit card from this company. I've called the number listed next to their name on my VISA statement and they can find no record of these charges or my or my husbands' name, email address, last four digits of credit card. No records, yet they have been charging monthly. Two different customer service people can't find nor can they give me a supervisor to help.

      Business Response

      Date: 11/09/2022

      Business Response /* (1000, 5, 2022/09/28) */
      Hello ****************,

      This response is in reference to BBB Case #: *********

      I have searched our database with the information you provided and was unable to locate an account. Please respond with all of the information below so that we can more quickly assist you:

      Email Address:
      First and Last Name:
      Zip Code:
      First and Last Four Digits of the card:
      Member ID:
      Screenshot of the charge:

      If you have any further questions, do not hesitate to contact our Customer Support team at 1-800-267-2122 or email [email protected].

      Regards,
      Customer Support
      CheckPeople.com


      Consumer Response /* (3000, 7, 2022/10/03) */
      (The consumer indicated he/she DID NOT accept the response from the business.)
      Per my finical institution, *****************, I provided CheckPeople with credit card reference numbers and the last four numbers of our credit card. These dates, reference numbers, and the last four numbers of our card should be enough according to *************** fraud department to find charges to our account starting on December 18th 2021 through September 2022. I am not sure why the CheckPeople can't find these charges but I have credit card statements with all these charges underlined.


      Business Response /* (4000, 9, 2022/10/06) */

      Hello ****************,

      This response is in reference to BBB Case #: *********

      We do need that information requested so that we can locate and refund your account.

      Please respond with all of the information below so that we can more quickly assist you:

      Email Address:
      Zip Code:
      First and Last Four Digits of the card:
      Member ID:
      Screenshot of the charge:

      If you have any further questions, do not hesitate to contact our Customer Support team at 1-800-267-2122 or email [email protected].

      Regards,
      Customer Support
      CheckPeople.com


      Consumer Response /* (4200, 11, 2022/10/08) */
      (The consumer indicated he/she DID NOT accept the response from the business.)
      I will email one photo copy of one statement with all other information blocked out to BBB email and check people ONLY. We have more than nine months of statements for 2022. I must gather the rest from 2021. The response from check people is false. Please look for my email in which I will send the same information to both BBB and check people.

      Thank you, *********************


      Business Response /* (4000, 13, 2022/10/14) */
      Hello ****************,

      This response is in reference to BBB Case #: *********

      We have received and reviewed your complaint. We apologize for the inconvenience this may have caused.

      We understand that you would like to file a claim due to fraudulent activity.

      We were able to locate your account with the information provided via the Checkpeople platform.

      We have located an account and noticed it was made on 6/7/2021. Your account has been canceled as of 10/10/2022.

      Your cancellation confirmation number is **********
      I have issued a refund for the months of June-September.

      The total refunds issued are $467.72. It may take up to 3-5 business days for this credit to appear on your account.

      For reference your refund confirmation number is **********

      We will deem this complaint as resolved and if you have any further questions, do not hesitate to contact our Customer Support team at 1-800-267-2122 or email [email protected].

      Regards,
      Customer Support
      CheckPeople.com

    • Initial Complaint

      Date:09/23/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have made numerous attempts by phone and the opt out process to remove ALL information for all records in the state and cities associated with me. I am being stalked and harassed and for privacy concerns I ask that my information is deleted accordingly.

      Business Response

      Date: 09/23/2022

      Hello *****************************,

      This response is in reference to BBB Case # ********.

      We have ensured that your opt-out request has been completed and approved. The record listed for you has been successfully removed from our website.

      Please allow 48 hours for the data to be officially removed; after the 48 hours have passed, you can search again to be sure that the record is no longer there.

      We will deem this complaint as resolved and if you have any further questions, do not hesitate to contact our Customer Support team at ************** or email **********************************.

      Regards,
      Customer Support
      **************************

    Checkpeople, LLC is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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