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Business Profile

Information Bureaus

Checkpeople, LLC

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Checkpeople, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Checkpeople, LLC has 2 locations, listed below.

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    Customer Complaints Summary

    • 417 total complaints in the last 3 years.
    • 113 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/03/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Check People has my personal information on display and will not remove it.

      Business Response

      Date: 09/01/2022

      Business Response /* (1000, 5, 2022/08/04) */
      Hello **********,

      This response is in reference to BBB Case # *********

      We have ensured that your opt-out request has been completed and approved. The record listed for you has been successfully removed from our website.

      Please allow 48 hours for the data to be officially removed; after the 48 hours have passed, you can search again to be sure that the record is no longer there.

      We will deem this complaint as resolved and if you have any further questions, do not hesitate to contact our Customer Support team at 1-800-267-2122 or email [email protected].

      Regards,
      Customer Support
      CheckPeople.com

    • Initial Complaint

      Date:08/03/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They refuse to remove my information despite repeated requests to opt out. They collect your info on the form and do nothing at all.

      Business Response

      Date: 08/08/2022

      Business Response /* (1000, 5, 2022/08/04) */
      Hello **************,

      This response is in reference to BBB Case # *********

      We have ensured that your opt-out request has been completed and approved. The record listed for you has been successfully removed from our website.

      Please allow 48 hours for the data to be officially removed; after the 48 hours have passed, you can search again to be sure that the record is no longer there.

      We will deem this complaint as resolved and if you have any further questions, do not hesitate to contact our Customer Support team at 1-800-267-2122 or email [email protected].

      Regards,
      Customer Support
      CheckPeople.com


      Consumer Response /* (2000, 7, 2022/08/08) */
      (The consumer indicated he/she ACCEPTED the response from the business.)

    • Initial Complaint

      Date:08/03/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      As outlined in other complaints, the site is not removing my information when requested.

      Business Response

      Date: 08/16/2022

      Business Response /* (1000, 5, 2022/08/04) */
      Hello ***********,

      This response is in reference to BBB Case #*********.

      We have ensured that your opt-out request has been completed and approved. The record listed for you has been successfully removed from our website.

      Please allow 48 hours for the data to be officially removed; after the 48 hours have passed, you can search again to be sure that the record is no longer there.

      We will deem this complaint as resolved and if you have any further questions, do not hesitate to contact our Customer Support team at 1-800-267-2122 or email [email protected].

      Regards,
      Customer Support
      CheckPeople.com


      Consumer Response /* (2000, 7, 2022/08/08) */
      (The consumer indicated he/she ACCEPTED the response from the business.)

    • Initial Complaint

      Date:08/02/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have requested that this website remove my information and waited 7 days but nothing has been removed.

      Business Response

      Date: 08/15/2022

      Business Response /* (1000, 5, 2022/08/04) */
      Hello ************

      This response is in reference to BBB Case #**********

      We have ensured that your opt-out request has been completed and approved. The record listed for you has been successfully removed from our website.

      Please allow 48 hours for the data to be officially removed; after the 48 hours have passed, you can search again to be sure that the record is no longer there.

      We will deem this complaint as resolved and if you have any further questions, do not hesitate to contact our Customer Support team at 1-800-267-2122 or email [email protected].

      Regards,
      Customer Support
      CheckPeople.com


      Consumer Response /* (2000, 7, 2022/08/08) */
      (The consumer indicated he/she ACCEPTED the response from the business.)

    • Initial Complaint

      Date:08/02/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have requested, via e-mails, that the Checkpeople team, while having removed some of my information from their website earlier, also remove a remaining piece of my information from their website, said remaining piece of information being my name, which is listed in their People Directory. They have not done so and have not replied to my e-mails.

      Business Response

      Date: 08/19/2022

      Business Response /* (1000, 5, 2022/08/04) */
      Hello ****** *******,

      This response is in reference to BBB Case #:**********

      We have received and reviewed your complaint. We apologize for the inconvenience this may have caused.

      Your information has been removed from CheckPeople.com. If anyone searches your name on our website they would receive a "No results found" message as your information has already been removed and it is no longer accessible.

      Once your record is removed from our website, it may continue to appear on search engines such as (************* etc) until they re-index our site. We cannot control how quickly re-indexing takes place as we are not partnered with any external search engines. You can request the removal of outdated results by visiting the links below:
      ********************************************************************************************************************

      We will deem this complaint as resolved and if you have any further questions, do not hesitate to contact our Customer Support team at 1-800-267-2122 or email [email protected].

      Regards,
      Customer Support
      CheckPeople.com


      Consumer Response /* (3000, 7, 2022/08/08) */
      (The consumer indicated he/she DID NOT accept the response from the business.)
      Hello,

      Thank you for your response.

      With reference to the highlighted area in the attached file, please note that my name, as of today, continues to be listed/showing in your People Directory. I appreciate your earlier removing of the underlying information associated with my name, but my request pertains specifically to the removing/deleting of my name (the highlighted name in the attached file) from the respective webpage of your People Directory as well, so that it no longer appears on said webpage.


      Thank you.


      Consumer Response /* (2000, 10, 2022/08/16) */
      It appears as if the Checkpeople team has now removed the information from their website's People Directory, and this case is now resolved. Many thanks to the Better Business Bureau and Checkpeople teams.

    • Initial Complaint

      Date:08/02/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have completed the online removal form to have my data taken off of Check People but they are not removing anything despite repeated requests.

      Business Response

      Date: 08/10/2022

      Business Response /* (1000, 5, 2022/08/04) */
      Hello *************

      This response is in reference to BBB Case #**********

      We have ensured that your opt-out request has been completed and approved. The record listed for you has been successfully removed from our website.

      Please allow 48 hours for the data to be officially removed; after the 48 hours have passed, you can search again to be sure that the record is no longer there.

      We will deem this complaint as resolved and if you have any further questions, do not hesitate to contact our Customer Support team at 1-800-267-2122 or email [email protected].

      Regards,
      Customer Support
      CheckPeople.com


      Consumer Response /* (2000, 7, 2022/08/08) */
      (The consumer indicated he/she ACCEPTED the response from the business.)

    • Initial Complaint

      Date:07/30/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      CheckPeople has not removed my and relatives personal information despite several requests.

      Link to my personal information: ***********************************************************************************************************************************************************************************************

      Business Response

      Date: 09/01/2022

      Business Response /* (1000, 6, 2022/08/04) */
      Hello ************,

      This response is in reference to BBB Case #*********.

      We have ensured that your opt-out request has been completed and approved. The record listed for you has been successfully removed from our website.

      Please allow 48 hours for the data to be officially removed; after the 48 hours have passed, you can search again to be sure that the record is no longer there.

      We will deem this complaint as resolved and if you have any further questions, do not hesitate to contact our Customer Support team at 1-800-267-2122 or email [email protected].

      Regards,
      Customer Support
      CheckPeople.com

    • Initial Complaint

      Date:07/30/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have filed opt-out requests with this company several times, yet it persists in displaying my personal data on the internet, including an incorrect birth date which is my ex-husband's, not mine, and the reporting of this false information is negatively affecting my life, showing me being 10 years older. I hereby invoke my legal right of privacy, now and in perpetuity. This company does not have permission to display my personal information, much of which is factually incorrect, in any manner or for any purpose. Any further breach of my privacy will incur legal action, as I am an attorney.

      Business Response

      Date: 08/30/2022

      Business Response /* (1000, 5, 2022/08/04) */
      Hello*************,

      This response is in reference to BBB Case # ********.

      We understand your concern about your personal information appearing on public listings. However, please be advised that we aggregate this information from publicly available sources. Because the information is gathered from databases owned by public entities, CheckPeople.com has no ability to edit or remove the content listed on your report.

      If you are concerned with the availability of your public information, CheckPeople.com urges you to address your concerns with the public entities publishing the information, whether that be your local County Clerk's office or otherwise.

      CheckPeople does not assemble or evaluate these records, but instead makes them available on a single website to individuals that have a membership with us.

      Nonetheless, we would love to assist you in removing your information from our website. Please respond with the information below so that we can quickly assist you:

      - First and Last Name
      - City and State
      - Age
      - Link to the profile

      If you have any further questions, do not hesitate to contact our Customer Support team at 1-800-267-2122 or email [email protected].

      Regards,
      Customer Support
      CheckPeople.com

    • Initial Complaint

      Date:07/30/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Our family has made 3 requests to have our data removed this past March and July and we were ignored. Please remove and permanently delete our information from this site for Mandy M*****, Mandy D******, and David G M***** from both Checkpeople.com, Unmask.com, and also any other affiliated sites. Thank you.

      Business Response

      Date: 08/15/2022

      Business Response /* (1000, 5, 2022/08/04) */
      Hello ************,

      This response is in reference to BBB Case # **********
      Please note the requested records have been removed.

      Please allow 48 hours for the data to be officially removed; after the 48 hours have passed, you can search again to be sure that the records are no longer there.

      We will deem this complaint as resolved.

      Regards,
      Customer Support


      Consumer Response /* (2000, 7, 2022/08/08) */
      (The consumer indicated he/she ACCEPTED the response from the business.)

    • Initial Complaint

      Date:07/29/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have filled out this site opt out but they do not remove my personal information from their site. I have asked them multiple times to remove and not repost but they continue to do it. I have filed an FTC complaint and want them to remove this info and never repost again! Next time my info shows on their site i will proceed with legal action!

      ***********************************************************************************************

      Business Response

      Date: 09/15/2022

      Business Response /* (1000, 5, 2022/08/04) */
      Hello **************,

      This response is in reference to BBB Case #**********

      We have ensured that your opt-out request has been completed and approved. The record listed for you has been successfully removed from our website.

      Please allow 48 hours for the data to be officially removed; after the 48 hours have passed, you can search again to be sure that the record is no longer there.

      We will deem this complaint as resolved and if you have any further questions, do not hesitate to contact our Customer Support team at 1-800-267-2122 or email [email protected].

      Regards,
      Customer Support
      CheckPeople.com


      Consumer Response /* (3000, 7, 2022/08/15) */
      (The consumer indicated he/she DID NOT accept the response from the business.)
      No they have not deleted anything and still have my information posted when i did a lookup

      ***********************************************************************************************


      Business Response /* (4000, 9, 2022/08/25) */
      Hello **************,

      This response is in reference to BBB Case #: ********.

      We have received and reviewed your complaint. We apologize for the inconvenience this may have caused.

      Your information has been removed from CheckPeople.com. If anyone searches your name on our website they would receive a "No results found" message as your information has already been removed and it is no longer accessible.

      Once your record is removed from our website, it may continue to appear on search engines such as (Google, Bing, etc) until they re-index our site. We cannot control how quickly re-indexing takes place as we are not partnered with any external search engines. You can request the removal of outdated results by visiting the links below:
      *******************************************************************************************************************

      We will deem this complaint as resolved and if you have any further questions, do not hesitate to contact our Customer Support team at 1-800-267-2122 or email [email protected].

      Regards,
      Customer Support
      CheckPeople.com

    Checkpeople, LLC is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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