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Business Profile

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Checkpeople, LLC

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Checkpeople, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Checkpeople, LLC has 2 locations, listed below.

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    Customer Complaints Summary

    • 415 total complaints in the last 3 years.
    • 112 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/26/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have attempted to remove my personal information from the CheckPeople website via their opt opt form and they are not responsive to removal requests. Please take my information down.

      ************************************************************************************************************************************************

      ************************************************************************************************************************************************************************************************

      Business Response

      Date: 11/22/2022

      Business Response /* (1000, 5, 2022/11/02) */
      Hello ***************

      This response is in reference to BBB Case***********

      We have ensured that your opt-out request has been completed and approved. The record listed for you has been successfully removed from our website.

      Please allow 48 hours for the data to be officially removed; after the 48 hours have passed, you can search again to be sure that the record is no longer there.

      We will deem this complaint as resolved and if you have any further questions, do not hesitate to contact our Customer Support team at 1-800-267-2122 or email [email protected].

      Regards,
      Customer Support
      CheckPeople.com

    • Initial Complaint

      Date:10/25/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have attempted to remove my personal information from the CheckPeople website via their opt out form and they are not responsive to removal requests. Please take my information down.

      Business Response

      Date: 11/28/2022

      Business Response /* (1000, 5, 2022/10/29) */
      Hello ************,

      This response is in reference to BBB Case #********.

      We have ensured that your opt-out request has been completed and approved. The record listed for you has been successfully removed from our website.

      Please allow 48 hours for the data to be officially removed; after the 48 hours have passed, you can search again to be sure that the record is no longer there.

      We will deem this complaint as resolved and if you have any further questions, do not hesitate to contact our Customer Support team at 1-800-267-2122 or email [email protected].

      Regards,
      Customer Support
      CheckPeople.com


      Consumer Response /* (3000, 7, 2022/11/02) */
      (The consumer indicated he/she DID NOT accept the response from the business.)
      It's been 72 hours and this hasn't been removed. I might be ok with that if I hadn't already been trying to get it removed for several months.


      Business Response /* (4000, 9, 2022/11/03) */
      Hello ************,

      This response is in reference to BBB Case #********.

      Please provide us with a screenshot, so that we can ensure we have removed the correct record.

      If you have any further questions, do not hesitate to contact our Customer Support team at 1-800-267-2122 or email [email protected].

      Regards,
      Customer Support
      CheckPeople.com


      Consumer Response /* (4200, 11, 2022/11/04) */
      (The consumer indicated he/she DID NOT accept the response from the business.)
      So much crap, here is the link AGAIN:

      ****************************************************************************************


      Business Response /* (4000, 13, 2022/11/14) */
      Hello ************,

      This response is in reference to BBB Case #: ********.

      We have received and reviewed your complaint. We apologize for the inconvenience this may have caused.

      Your information has been removed from CheckPeople.com. If anyone searches your name on our website they would receive a "No results found" message as your information has already been removed and it is no longer accessible.

      Once your record is removed from our website, it may continue to appear on search engines such as ******************* until they re-index our site. We cannot control how quickly re-indexing takes place as we are not partnered with any external search engines. You can request the removal of outdated results by visiting the links below:
      *******************************************************************************************************************

      We will deem this complaint as resolved and if you have any further questions, do not hesitate to contact our Customer Support team at 1-800-267-2122 or email [email protected].

      Regards,
      Customer Support
      CheckPeople.com


      Consumer Response /* (4200, 15, 2022/11/16) */
      (The consumer indicated he/she DID NOT accept the response from the business.)
      Per ******, the link is still active.

    • Initial Complaint

      Date:10/25/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company continues to print all the details about myself, including age and address.

      I have attempted to remove my personal information from the CheckPeople website via their opt opt form and they are not responsive to removal requests. Please take my information down.

      Business Response

      Date: 11/22/2022

      Business Response /* (1000, 5, 2022/10/28) */
      Hello **************

      This response is in reference to BBB Case #**********

      We have ensured that your opt-out request has been completed and approved. The record listed for you has been successfully removed from our website.

      Please allow 48 hours for the data to be officially removed; after the 48 hours have passed, you can search again to be sure that the record is no longer there.

      We will deem this complaint as resolved and if you have any further questions, do not hesitate to contact our Customer Support team at 1-800-267-2122 or email [email protected].

      Regards,
      Customer Support
      CheckPeople.com

    • Initial Complaint

      Date:10/25/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have attempted to remove my personal information from the CheckPeople website via their opt opt form and they are not responsive to removal requests. Please take my information down.

      Business Response

      Date: 11/16/2022

      Business Response /* (1000, 5, 2022/10/29) */
      Hello ***************

      This response is in reference to BBB Case #********.

      We have ensured that your opt-out request has been completed and approved. The record listed for you has been successfully removed from our website.

      Please allow 48 hours for the data to be officially removed; after the 48 hours have passed, you can search again to be sure that the record is no longer there.

      We will deem this complaint as resolved and if you have any further questions, do not hesitate to contact our Customer Support team at 1-800-267-2122 or email [email protected].

      Regards,
      Customer Support
      CheckPeople.com


      Consumer Response /* (2000, 7, 2022/10/31) */
      (The consumer indicated he/she ACCEPTED the response from the business.)
      Thank you

    • Initial Complaint

      Date:10/25/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      "I have attempted to remove my personal information from the CheckPeople website via their opt opt form and they are not responsive to removal requests. Please take my information down.

      Business Response

      Date: 11/17/2022

      Business Response /* (1000, 5, 2022/10/28) */
      Hello *******,

      This response is in reference to BBB Case # *********

      We have ensured that your opt-out request has been completed and approved. The record listed for you has been successfully removed from our website.

      Please allow 48 hours for the data to be officially removed; after the 48 hours have passed, you can search again to be sure that the record is no longer there.

      We will deem this complaint as resolved and if you have any further questions, do not hesitate to contact our Customer Support team at 1-800-267-2122 or email [email protected].

      Regards,
      Customer Support
      CheckPeople.com


      Consumer Response /* (2000, 7, 2022/11/04) */
      (The consumer indicated he/she ACCEPTED the response from the business.)
      Information has been deleted.
      Thank you.

    • Initial Complaint

      Date:10/24/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The company does not supply accurate information. So I immediately canceled. They are charging me a 1.00 reoccurring fee, they said they cannot remove that charge or refund me I canceled within 5 minutes. They also are stating on there sight that a known sex offender has no criminal history.
      This company is not operating under the law. They are making everyone pay 1.00 no matter what they claim it is a free trial it is not free and they charge you 29.99 they don't give you the 1.00 back . I want my money back. I also want to report them for inaccurate information on the site about individuals.

      Business Response

      Date: 12/12/2022

      Business Response /* (1000, 5, 2022/11/03) */
      Hello****************

      This message is in reference to BBB Case #: *********

      We have received and reviewed your BBB complaint. We apologize for the inconvenience this may have caused.

      Per your request, I cancelled and refunded your account as of 10/18/2022. Your cancellation confirmation number is **********

      I have additionally refunded your last charge requested in the amount of $1.00. Please allow 3-5 business days for the expected credit to reflect into your account.

      Please be advised that we aggregate this information from publicly available sources. Because the information is gathered from databases owned by public entities, CheckPeople.com has no ability to edit or remove the content listed on your report.

      CheckPeople does not assemble or evaluate these records, but instead makes them available on a single website to individuals that have a membership with us.

      Also, our service begins with a trial period, of which you have full access to our comprehensive database and unlimited searches. After the trial, if not cancelled, the monthly subscription period begins and will bill each month going forward.

      Nonetheless, you have been refunded all charges to your account. For reference, your refund confirmation number is **********

      We will deem this complaint as resolved and if you have any further questions, do not hesitate to contact our Customer Support team at 1-800-267-2122 or email [email protected].

      Regards,
      Customer Support
      CheckPeople.com


      Consumer Response /* (3000, 7, 2022/11/04) */
      (The consumer indicated he/she DID NOT accept the response from the business.)
      his should have been done in the beginning. You Business is tricking customers by collecting 1.00 that you will not refund back unless they make a complaint to the BBB or consumer affairs. You also charged me 29.99. This business needs to be investigated for tricking customers. I also want to tell you that you have known sex offenders on your site and it says they have no criminal history . You are posting false information. If someone wanted to hire an individual for a job working with children and saw the perosn had no criminal history based on your site. This is a real problem and I want to know what you are going to do to fix this issue. Not only do you have inaccurate information but you also are scamming people. If you collect 1.00 from each perosn who signs up for a trial and you don't want to refund it Your company is practicing unethical Non refundable confusing billing practices. As soon as I noticed the information was not accurate for a known section offender who I took to court I immediately canceled.
      What your company is doing is unethical. It needs to be put under review. .
      Confusing Billing and non refundable trials are considered an unethical business practice?
      Some more examples of unethical business practices are: Deliberate deception - or misrepresenting a product all with the aim of getting a sale. I want to to know how you are still in Business ? I also want your refund policy changed as well as fact checking all information you provide about people. You should not be in Business if you continue misleading people. It is unethical.
      Please provide a written statement for my concerns.


      Business Response /* (4000, 9, 2022/11/12) */
      Hello****************

      This message is in reference to BBB Case #: *********

      We have received and reviewed your BBB complaint. We apologize for the inconvenience this may have caused.

      Per your request, your account has been cancelled as of 10/18/2022. Your cancellation confirmation number is **********

      Additionally, you have been refunded all charges to your account. For your reference, your refund confirmation number is **********

      Please be advised that we aggregate this information from publicly available sources. Because the information is gathered from databases owned by public entities, CheckPeople.com has no ability to edit or remove the content listed on your report.

      CheckPeople does not assemble or evaluate these records, but instead makes them available on a single website to individuals that have a membership with us.

      If you have any information you would like removed, please visit: *******************************-out and follow the instructions outlined on that page. The opt-out request will take up to 48 hours to process.

      We will deem this complaint as resolved and if you have any further questions, do not hesitate to contact our Customer Support team at 1-800-267-2122 or email [email protected].

    • Initial Complaint

      Date:10/22/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Want my data removed

      Business Response

      Date: 11/21/2022

      Business Response /* (1000, 5, 2022/10/27) */
      Hello*****************,

      This response is in reference to BBB Case **********

      We have ensured that your opt-out request has been completed and approved. The record listed for you has been successfully removed from our website.

      Please allow 48 hours for the data to be officially removed; after the 48 hours have passed, you can search again to be sure that the record is no longer there.

      We will deem this complaint as resolved and if you have any further questions, do not hesitate to contact our Customer Support team at 1-800-267-2122 or email [email protected].

      Regards,
      Customer Support
      CheckPeople.com

    • Initial Complaint

      Date:10/22/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Agreed to the 1.00 charge , had 2 additional charges that were not authorized. These 2 charges are 29.17 and 6.99. Neither were authorized.

      Business Response

      Date: 11/14/2022

      Business Response /* (1000, 5, 2022/10/27) */
      Hello *****************,

      This message is in reference to BBB Case #:**********

      We have received and reviewed your BBB complaint. We apologize for the inconvenience this may have caused.

      After some review, I see that your account was already cancelled as of 10/23/2022. For your records, your cancellation confirmation number is: **********

      Please be advised, our billing terms are explained before submitting your payment option in the terms and conditions. If you do not cancel your account before the $1.00 trial period ends, then your subscription renews each month. In order to cancel your account, you must contact CheckPeople.com via email or by calling our Customer Service Department 24/7 at 800-267-2122. Being that there was a cancellation with your trial period, your pre-authorization in the amount of $29.17 should have reflected into your bank account within 3-5 business days.

      Please keep in mind when finalizing your report search, we offer a $6.99 promotion for unlimited PDF downloads.

      After reviewing your account, I noticed that the PDF offer was accepted by you. This charge is separate from the trial period.

      From my understanding, you would like to request a refund. After further reviewing your account, the requested amount of $6.99 has already been credited to you as of 10/23/2022. Please contact your financial institution for further assistance. For reference, your refund confirmation number is **********

      We will deem this complaint as resolved and if you have any further questions, do not hesitate to contact our Customer Support team at 1-800-267-2122 or email [email protected].

      Regards,
      Customer Support
      CheckPeople.com


      Consumer Response /* (2000, 7, 2022/10/28) */
      (The consumer indicated he/she ACCEPTED the response from the business.)
      I except this resolution as long as everything is canceled.Per the response it states both I need to cancel as well as its already been canceled. If everything is indeed canceled minus the 1.00 that I agreed to pay this matter is finished

    • Initial Complaint

      Date:10/19/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Took 30 bucks from my account, refunded the money and took the money back out of my account so now I'm in the negative. Why would you take my money now instead of then? I unsubscribed from them and never agreed for them to take my money a week later. Very unprofessional.

      Business Response

      Date: 11/17/2022

      Business Response /* (1000, 5, 2022/10/21) */
      Hello *******************,

      This message is in reference to BBB Case #:**********

      We have received and reviewed your BBB complaint. We apologize for the inconvenience this may have caused.

      After some review, your account has been canceled as of 10/19/2022. Your cancellation confirmation number is **********

      Our service begins with a trial period, of which you have full access to our comprehensive database and unlimited searches. After the trial, if not cancelled, the monthly subscription period begins and will bill each month going forward.

      Nonetheless, I have gone ahead and issued you a refund in the amount of 36.16. Please allow 3-5 business days for the expected credit to reflect into your account. For your reference, your refund confirmation number is **********

      We will deem this complaint as resolved and if you have any further questions, do not hesitate to contact our Customer Support team at 1-800-267-2122 or email [email protected].

      Regards,
      Customer Support
      CheckPeople.com

    • Initial Complaint

      Date:10/17/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Remove my personal information off internet

      Business Response

      Date: 11/09/2022

      Business Response /* (1000, 5, 2022/10/19) */
      Hello*************

      This response is in reference to BBB Case # ********

      We have ensured that your opt-out request has been completed and approved. The record listed for you has been successfully removed from our website.

      Please allow 48 hours for the data to be officially removed; after the 48 hours have passed, you can search again to be sure that the record is no longer there.

      We will deem this complaint as resolved and if you have any further questions, do not hesitate to contact our Customer Support team at 1-800-267-2122 or email [email protected].

      Regards,
      Customer Support
      CheckPeople.com

    Checkpeople, LLC is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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