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Business Profile

Information Bureaus

Checkpeople, LLC

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Checkpeople, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Checkpeople, LLC has 2 locations, listed below.

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    Customer Complaints Summary

    • 415 total complaints in the last 3 years.
    • 113 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/08/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The website is not removing my personal information despite repeated opt out requests.

      Business Response

      Date: 09/16/2022

      Business Response /* (1000, 5, 2022/09/14) */
      Hello ***,

      This response is in reference to BBB Case # ********

      We have ensured that your opt-out request has been completed and approved. The record listed for you has been successfully removed from our website.

      Please allow 48 hours for the data to be officially removed; after the 48 hours have passed, you can search again to be sure that the record is no longer there.

      We will deem this complaint as resolved and if you have any further questions, do not hesitate to contact our Customer Support team at 1-800-267-2122 or email [email protected].

      Regards,
      Customer Support


      Consumer Response /* (2000, 7, 2022/09/15) */
      (The consumer indicated he/she ACCEPTED the response from the business.)

    • Initial Complaint

      Date:09/07/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have tried to remove my information from this site and have not been able to. I hired a company to help remove my information and they have been unsuccessful. I am being harassed by people who found my information on this website. I just want my information removed and taken down from all,search engines. I have been living in fear and this has gone on long enough.

      Business Response

      Date: 10/17/2022

      Business Response /* (1000, 5, 2022/09/12) */
      Hello **********

      This response is in reference to BBB Case # *********

      We have ensured that your opt-out request has been completed and approved. The record listed for you has been successfully removed from our website.

      Please allow 48 hours for the data to be officially removed; after the 48 hours have passed, you can search again to be sure that the record is no longer there.

      We will deem this complaint as resolved and if you have any further questions, do not hesitate to contact our Customer Support team at 1-800-267-2122 or email [email protected].

      Regards,
      Customer Support
      CheckPeople.com

    • Initial Complaint

      Date:09/07/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Checkpeople is not responsive to requests to remove my information. I most recently completed the opt out form on Aug 31, received the notice that my information would be removed in 5-7 days and as is the case with my attempts before nothing was removed. Please take my information down as I have requested several times and also from your other sites unmask.com and information.com.

      Business Response

      Date: 09/19/2022

      Business Response /* (1000, 5, 2022/09/12) */
      Hello ***************,

      This response is in reference to BBB Case #**********

      We have ensured that your opt-out request has been completed and approved.

      Please allow 48 hours for the data to be officially removed.

      We will deem this complaint as resolved.

      Regards,
      Customer Support


      Consumer Response /* (2000, 7, 2022/09/14) */
      (The consumer indicated he/she ACCEPTED the response from the business.)

    • Initial Complaint

      Date:09/07/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I would like my personal information along with my attached family information removed from the Check People.com website.
      It is very distasteful that this sensitive information can be randomly Google by just anyone.
      I used the opt out link and received an email that it would be removed however I am still able to see the information.
      Please cease this matter asap.
      I would greatly appreciate it.

      Business Response

      Date: 09/16/2022

      Business Response /* (1000, 5, 2022/09/15) */
      Hello****************

      This response is in reference to BBB Case # *********

      We have ensured that your opt-out request has been completed and approved. The record listed for you has been successfully removed from our website.

      Please allow 48 hours for the data to be officially removed; after the 48 hours have passed, you can search again to be sure that the record is no longer there.

      We will deem this complaint as resolved and if you have any further questions, do not hesitate to contact our Customer Support team at 1-800-267-2122 or email [email protected].

      Regards,
      Customer Support
      CheckPeople.com


      Consumer Response /* (2000, 7, 2022/09/15) */
      (The consumer indicated he/she ACCEPTED the response from the business.)

    • Initial Complaint

      Date:09/04/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ******************************************************************************************************************************

      Despite the many requests made to remove personal and family information, they will not honour my request for privacy. At no time did I approve this information to places on the internet or give them permission to market my data.

      Business Response

      Date: 10/24/2022

      Business Response /* (1000, 5, 2022/09/15) */
      Hello ******* ********,

      This response is in reference to BBB Case # ********.

      We have ensured that your opt-out request has been completed and approved. The record listed for you has been successfully removed from our website.

      Please allow 48 hours for the data to be officially removed; after the 48 hours have passed, you can search again to be sure that the record is no longer there.

      We will deem this complaint as resolved and if you have any further questions, do not hesitate to contact our Customer Support team at 1-800-267-2122 or email [email protected].

      Regards,
      Customer Support
      CheckPeople.com


      Consumer Response /* (3000, 7, 2022/09/21) */
      (The consumer indicated he/she DID NOT accept the response from the business.)
      The listing on the internet has not been removed:
      ****************************************************************************************************************************


      Business Response /* (4000, 9, 2022/09/23) */
      Hello ******* ********,

      This response is in reference to BBB Case # ********.

      Thank you for contacting us!

      We were able to locate a second record with the link you have provided. We have ensured that your opt-out request has been completed and approved. The record listed for you has been successfully removed from our website.

      Please allow 48 hours for the data to be officially removed; after the 48 hours have passed, you can search again to be sure that the record is no longer there.

      We will deem this complaint as resolved and if you have any further questions, do not hesitate to contact our Customer Support team at 1-800-267-2122 or email [email protected].

      Regards,
      Customer Support
      CheckPeople.com

    • Initial Complaint

      Date:09/02/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I've been waiting for some time for my information to be removed from CheckPeople but unfortunately my attempts are fruitless. The form they provide to remove yourself does do anything or they are not honoring the requests.

      Business Response

      Date: 10/11/2022

      Business Response /* (1000, 8, 2022/09/22) */
      Hello************,

      This response is in reference to BBB Case #*********.

      We have ensured that your opt-out request has been completed and approved. The record listed for you has been successfully removed from our website.

      Please allow 48 hours for the data to be officially removed; after the 48 hours have passed, you can search again to be sure that the record is no longer there.

      We will deem this complaint as resolved and if you have any further questions, do not hesitate to contact our Customer Support team at 1-800-267-2122 or email [email protected].

      Regards,
      Customer Support
      CheckPeople.com


      Consumer Response /* (2000, 10, 2022/09/27) */
      (The consumer indicated he/she ACCEPTED the response from the business.)

    • Initial Complaint

      Date:08/31/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Have been waiting 9 days for them to take down my info when they quoted 5-7 days. Please take me down.

      Business Response

      Date: 09/16/2022

      Business Response /* (1000, 5, 2022/09/01) */
      Hello **************

      This response is in reference to BBB Case #**********

      We have ensured that your opt-out request has been completed and approved. The record listed for you has been successfully removed from our website.

      Please allow 48 hours for the data to be officially removed; after the 48 hours have passed, you can search again to be sure that the record is no longer there.

      We will deem this complaint as resolved and if you have any further questions, do not hesitate to contact our Customer Support team at 1-800-267-2122 or email [email protected].

      Regards,
      Customer Support
      CheckPeople.com

    • Initial Complaint

      Date:08/31/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My private information is posted online without my consent. It is posted on checkpeople.com.
      The exact link is:*******************************************************************************************

      Business Response

      Date: 10/21/2022

      Business Response /* (1000, 8, 2022/09/22) */
      Hello **************,

      This response is in reference to BBB Case # ********

      We have ensured that your opt-out request has been completed and approved. The record listed for you has been successfully removed from our website.

      Please allow 48 hours for the data to be officially removed; after the 48 hours have passed, you can search again to be sure that the record is no longer there.

      We will deem this complaint as resolved and if you have any further questions, do not hesitate to contact our Customer Support team at 1-800-267-2122 or email [email protected].

      Regards,
      Customer Support
      CheckPeople.com

    • Initial Complaint

      Date:08/29/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On July 15 I requested that my information be removed from the Check People website and it is now Aug 29 and nothing was removed

      Business Response

      Date: 09/16/2022

      Business Response /* (1000, 5, 2022/08/31) */
      Hello ****************,

      This response is in reference to BBB Case # ********.

      We have ensured that your opt-out request has been completed and approved. The record listed for you has been successfully removed from our website.

      Please allow 48 hours for the data to be officially removed; after the 48 hours have passed, you can search again to be sure that the record is no longer there.

      We will deem this complaint as resolved and if you have any further questions, do not hesitate to contact our Customer Support team at 1-800-267-2122 or email [email protected].

      Regards,
      Customer Support
      CheckPeople.com


      Consumer Response /* (2000, 7, 2022/09/08) */
      (The consumer indicated he/she ACCEPTED the response from the business.)

    • Initial Complaint

      Date:08/29/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I completed the online removal form on Aug 1 and as of Aug 29 nothing was removed even though they said 5-7 days.

      Business Response

      Date: 09/09/2022

      Business Response /* (1000, 5, 2022/08/31) */
      Hello **********,

      This response is in reference to BBB Case #**********

      We have ensured that your opt-out request has been completed and approved. The record listed for you has been successfully removed from our website.

      Please allow 48 hours for the data to be officially removed; after the 48 hours have passed, you can search again to be sure that the record is no longer there.

      We will deem this complaint as resolved and if you have any further questions, do not hesitate to contact our Customer Support team at 1-800-267-2122 or email [email protected].

      Regards,
      Customer Support
      CheckPeople.com


      Consumer Response /* (2000, 7, 2022/09/08) */
      (The consumer indicated he/she ACCEPTED the response from the business.)

    Checkpeople, LLC is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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