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Checkpeople, LLC

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Checkpeople, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Checkpeople, LLC has 2 locations, listed below.

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    Customer Complaints Summary

    • 415 total complaints in the last 3 years.
    • 113 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/29/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been requesting removal of my information for weeks and they are not removing my info.

      Business Response

      Date: 10/06/2022

      Business Response /* (1000, 8, 2022/09/19) */
      Hello **************

      This response is in reference to BBB Case #: ********.

      We have received and reviewed your complaint. We apologize for the inconvenience this may have caused.

      Your information has been removed from CheckPeople.com. If anyone searches your name on our website they would receive a "No results found" message as your information has already been removed and it is no longer accessible.

      If you proceed attempt to view the complete record, it will not proceed.

      Once your record is removed from our website, it may continue to appear on search engines such as ******************* until they re-index our site. We cannot control how quickly re-indexing takes place as we are not partnered with any external search engines. You can request the removal of outdated results by visiting the links below:
      *******************************************************************************************************************

      We will deem this complaint as resolved and if you have any further questions, do not hesitate to contact our Customer Support team at 1-800-267-2122 or email [email protected].

      Regards,
      Customer Support
      CheckPeople.com


      Consumer Response /* (2000, 10, 2022/09/27) */
      (The consumer indicated he/she ACCEPTED the response from the business.)

    • Initial Complaint

      Date:08/29/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I completed the online removal form on Aug 1 and as of Aug 29 nothing was removed even though they said 5-7 days.

      Business Response

      Date: 09/09/2022

      Business Response /* (1000, 5, 2022/08/31) */
      Hello **********,

      This response is in reference to BBB Case #**********

      We have ensured that your opt-out request has been completed and approved. The record listed for you has been successfully removed from our website.

      Please allow 48 hours for the data to be officially removed; after the 48 hours have passed, you can search again to be sure that the record is no longer there.

      We will deem this complaint as resolved and if you have any further questions, do not hesitate to contact our Customer Support team at 1-800-267-2122 or email [email protected].

      Regards,
      Customer Support
      CheckPeople.com


      Consumer Response /* (2000, 7, 2022/09/08) */
      (The consumer indicated he/she ACCEPTED the response from the business.)

    • Initial Complaint

      Date:08/19/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I made a single purchase of $1 from Checkpeople.com and without my knowledge or consent, the company charged me 6.99 plus a monthly fee of $29.17 for almost a year. I did not create an account or agree to a subscription. Only a one-time payment for $1

      9/28/20 $6.99
      9/28/20 $1.00
      10/2/20 $29.16
      11/2/20 $29.16
      12/2/20 $29.16
      1/3/21 $29.16
      2/4/21 $29.15
      3/5/21 $29.15
      4/6/21 $29.15
      5/3/21 $29.15
      6/4/21 $29.15
      7/4/21 $29.15

      Business Response

      Date: 09/15/2022

      Business Response /* (1000, 5, 2022/08/25) */
      Hello**************,

      This message is in reference to BBB Case #:**********

      We have received and reviewed your BBB complaint. We apologize for the inconvenience this may have caused.

      After some review, I see that your account was already cancelled as of 7/19/2021. For your records, your cancellation confirmation number is: *********

      Please be advised, our billing terms are explained before submitting your payment option in the terms and conditions. If you do not cancel your account before the $1.00 trial period ends, then your subscription renews each month. In order to cancel your account, you must contact CheckPeople.com via email or by calling our Customer Service Department 24/7 at 800-267-2122. Being that there was no cancellation within your trial dates, you were automatically enrolled in our membership, that being in the amount of $29.15.

      Please keep in mind when finalizing your report search, we offer a $6.99 promotion for unlimited PDF downloads.

      After reviewing your account, I noticed that the PDF offer was accepted by you. This charge is separate from the trial period.

      From my understanding, you would like to request a refund. Since your request falls within our policy, I will be happy to help you.

      Your request has been processed and I have issued a refund to your credit card in the amount of $298.53. It may take up to 3-5 business days for this credit to appear on your account.

      Your refund confirmation number is**********

      We will deem this complaint as resolved and if you have any further questions, do not hesitate to contact our Customer Support team at 1-800-267-2122 or email [email protected].

      Regards,
      Customer Support
      CheckPeople.com

    • Initial Complaint

      Date:08/16/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I would like the site CheckPeople.com to honor my opt out request and remove my information.

      Business Response

      Date: 09/08/2022

      Business Response /* (1000, 5, 2022/08/18) */
      Hello *****************,

      This response is in reference to BBB Case #**********

      We have ensured that your opt-out request has been completed and approved. The record listed for you has been successfully removed from our website.

      Please allow 48 hours for the data to be officially removed; after the 48 hours have passed, you can search again to be sure that the record is no longer there.

      We will deem this complaint as resolved and if you have any further questions, do not hesitate to contact our Customer Support team at 1-800-267-2122 or email [email protected].

      Regards,
      Customer Support
      CheckPeople.com


      Consumer Response /* (2000, 7, 2022/08/29) */
      (The consumer indicated he/she ACCEPTED the response from the business.)

    • Initial Complaint

      Date:08/16/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The opt out does not work, I would like my information removed from the Check People website.

      Business Response

      Date: 09/08/2022

      Business Response /* (1000, 5, 2022/08/18) */
      Hello **************,

      This response is in reference to BBB Case #**********

      We have ensured that your opt-out request has been completed and approved. The record listed for you has been successfully removed from our website.

      Please allow 48 hours for the data to be officially removed; after the 48 hours have passed, you can search again to be sure that the record is no longer there.

      We will deem this complaint as resolved and if you have any further questions, do not hesitate to contact our Customer Support team at 1-800-267-2122 or email [email protected].

      Regards,
      Customer Support
      CheckPeople.com


      Consumer Response /* (2000, 7, 2022/08/29) */
      (The consumer indicated he/she ACCEPTED the response from the business.)

    • Initial Complaint

      Date:08/12/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I want ALL my personal information (especially my home address) removed from their search site. I'm a mother and do not need creepers having online access for sale to find my home which is supposed to be a safe place for my family.

      Business Response

      Date: 09/12/2022

      Business Response /* (1000, 5, 2022/08/18) */
      Hello***********,

      This response is in reference to BBB Case # *********

      We have ensured that your opt-out request has been completed and approved. The record listed for you has been successfully removed from our website.

      Please allow 48 hours for the data to be officially removed; after the 48 hours have passed, you can search again to be sure that the record is no longer there.

      We will deem this complaint as resolved and if you have any further questions, do not hesitate to contact our Customer Support team at 1-800-267-2122 or email [email protected].

      Regards,
      Customer Support
      CheckPeople.com

    • Initial Complaint

      Date:08/10/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Checkpeople, LLC charged my credit card with unauthorized charges. My credit card company credited me the money, and I shut down and replaced the credit card being charge. However, I want help to ensure that Checkpeople does not come after me when they try to auto-deduct monthly fees that they have no right to in the first place. Their phone # is listed on my statement-- but, I want nothing to do with this, nor should 'I' need to wasted anymore time on this issue. I have no idea who they got my credit card info from.

      Business Response

      Date: 09/12/2022

      Business Response /* (1000, 5, 2022/08/18) */
      Hello ************,

      This response is in reference to BBB Case #: *********

      We have received and reviewed your complaint. We apologize for the inconvenience this may have caused.

      We understand that you filed a claim due to fraudulent activity.

      I have searched our database with the information you provided and was unable to locate an account. Please respond with all of the information below so that we can confirm this account will no longer be billed.

      Zip Code to the card being billed:
      First and Last Four Digits of the card:
      Screenshot of the charge:

      If you have any further questions, do not hesitate to contact our Customer Support team at 1-800-267-2122 or email [email protected].

      Regards,
      Customer Support
      CheckPeople.com

    • Initial Complaint

      Date:08/08/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This party has not honored previous request to destroy and cease processing all personal record. They simply transferred record from www.checkpeople.com to their afiliate www.unmask.com and displayed information to which consent has been revoked for personal data processing. On March 3, 2022 I sent a letter to www.checkpeople.com revoking consent for personal data processing. On August 8, I found more personal information on www.unmask.com. I suspect that www.unmask.com and www.checkpeople.com are owned by the same company because the websites link directly to each other when displaying personal information.

      Previous notice revoking consent for personal data processing was sent to www.checkpeople.com on March 3, 2022 requesting to cease processing personal record from all of their systems. However, the noted pages on a new website owned by the same company, lists a page in the name of my father **************, displaying my name and personal information showing they have not honored my deletion request.

      I would like to send additional notice to this company to destroy and cease processing record from any of their systems.

      Business Response

      Date: 09/02/2022

      Business Response /* (1000, 5, 2022/08/11) */
      Hello *************,

      This response is in reference to BBB Case #*********.

      The records listed have been successfully removed.

      Please allow 48 hours for the data to be officially removed; after the 48 hours have passed, you can search again to be sure that the record is no longer there.

      We will deem this complaint as resolved.

      Regards,
      Customer Support

    • Initial Complaint

      Date:08/05/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      my complaint is against the website checkpeople.com they have been asked by myself and a service I use to remove me from there website for privacy issues and they refuse they continue to show my first last name address, and age on there search results page and there answer is they can't do anything when I know they can they are unscrouplous and don't care about the public's saftey particulry the safety of women dealing with former abusive spouses. I need your help in complaint against this underhanded company.

      Business Response

      Date: 08/26/2022

      Business Response /* (1000, 5, 2022/08/11) */
      Hello Sheila *****,

      This response is in reference to BBB Case # XXXXXXXX.

      We have ensured that your opt-out request has been completed and approved. The record listed for you has been successfully removed from our website.

      Please allow 48 hours for the data to be officially removed; after the 48 hours have passed, you can search again to be sure that the record is no longer there.

      We will deem this complaint as resolved and if you have any further questions, do not hesitate to contact our Customer Support team at 1-800-267-2122 or email [email protected].

      Regards,
      Customer Support
      CheckPeople.com

    • Initial Complaint

      Date:08/04/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My personal information is posted on this website along with many family members linked and their personal information which I would like removed. There is an opt out form that does not function. This site should be taken down.

      Business Response

      Date: 08/24/2022

      Business Response /* (1000, 5, 2022/08/11) */
      Hello Mary ****,

      This response is in reference to BBB Case # XXXXXXXX.

      We have ensured that your opt-out request has been completed and approved. The record listed for you has been successfully removed from our website.

      Please allow 48 hours for the data to be officially removed; after the 48 hours have passed, you can search again to be sure that the record is no longer there.

      We will deem this complaint as resolved and if you have any further questions, do not hesitate to contact our Customer Support team at X-XXX-XXX-XXXX or email *******@checkpeople.com.

      Regards,
      Customer Support
      CheckPeople.com

    Checkpeople, LLC is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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