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Business Profile

Information Bureaus

Checkpeople, LLC

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Checkpeople, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Checkpeople, LLC has 2 locations, listed below.

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    Customer Complaints Summary

    • 415 total complaints in the last 3 years.
    • 113 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/20/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They offered a $1 trial then when I called to cancel a few days later they said they removed my card information and my subscription when I asked. I was then charged $29 for 3 months when i explicitly asked to have the my card information removed which i can still see on the account and the subscription to be cancelled.

      Business Response

      Date: 02/21/2025

      Hello ****** *****, 

      This response is in reference to BBB Case #: 22966412. 

      We have received and thoroughly reviewed your complaint, and we sincerely apologize for any inconvenience this may have caused.

      After further review, we can see you have recently contacted our phone support team and email support team regarding this issue. However, the account in our system shows it was cancelled as of 12/19/2024.

      Please be advised, we have searched our database with the information you provided and were unable to locate an active account. Please respond with all of the information below so that we can more quickly assist you:

      Email Address used to create the account: 
      First and Last Four Digits of the card:
      Member ID:
      Screenshot and date of the charge:

      We recommend that you provide this information via our support email address to expedite this process of locating your account and resolving your concerns. 

      We will consider this complaint resolved. Should you have any additional questions, please don't hesitate to contact our Customer Support team at ************** or via email at ************************************************************.

      Regards,
      ************************** Customer Support

    • Initial Complaint

      Date:02/05/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Searching for an apartment online and directed to do a background check through checkpeople.ccom. Used a debit card to pay the $1.00 advertised fee for the service which was posted and debited to my bank account. A subsequent check of my bank statement revealed that two additional unauthorized charges were posted to my account and paid by my bank. The charges referred to are $6.95 on 1/30/25 and $29.17 on 2/4/25. Once they obtain my card number they continued posting unauthorized charges. As a result my bank suggested that I cancel my debit card to prevent additional unauthorized charges. This business engages in deceptive billing practices and should be held accountable. I would greatly appreciate your facilitating the return of these unauthorized payments. Thank you for your attention in this matter.

      Business Response

      Date: 02/06/2025

      Hello *** *********,

      This message is in reference to BBB Case #: 22902982.

      We have received and reviewed your BBB complaint. We apologize for the inconvenience this may have caused.

      Our service begins with a trial period, of which you have full access to our comprehensive database and unlimited searches. After the trial, if not canceled, the monthly subscription period begins and will bill each month going forward. After review of your account, it appears you signed up for our trial period on 1/28/2025. Since you did not request to cancel before the end of your trial, you were billed for the monthly subscription of $29.17.

      Please keep in mind that when completing your report search, we extend a promotion offering unlimited PDF downloads for $6.99. This charge is separate from the trial period. Upon reviewing your account, we observed your self-selected acceptance of our PDF offer.

      Per your request, your account has been canceled as of today. Your cancellation confirmation number is C11785415.

      We are pleased to inform you that we have approved your refund request and have processed the refund. The amount of $36.16 has been credited back to your original payment method. Please allow a 3-5 business days for the refund to reflect in your account, as processing times may vary depending on your bank or card issuer.

      For your reference, the confirmation number for this refund is R11785415.

      We will deem this complaint as resolved and if you have any further questions, do not hesitate to contact our Customer Support team at ************** or email ************************************************************.

      Regards,
      ************************** Customer Support

    • Initial Complaint

      Date:02/02/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have an issue with check **************************. I signed up for a free trial and access to a couple of background check reports. I was notinformed that I would be charged $30 by this organization. It was not indicated when I signed up that it was a free trial. I that this is false advertisement. If you were going to charge people for a free trial, let them know. Its a free trial I dont want to see ghost charges on my card that I didnt know about a week or two later. Dont do business with this company. Theyll charge your card randomly and they wont tell you about it.

      Business Response

      Date: 02/03/2025

      Hello ***** ******,

      This message is in reference to BBB Case #: 22889000.

      We have received and reviewed your BBB complaint. We apologize for the inconvenience this may have caused.

      Per your request, your account has been canceled as of today. Your cancellation confirmation number is C11785481.

      Please keep in mind that our service begins with a trial period, of which you have full access to our comprehensive database and unlimited searches. After the trial, if not canceled, the monthly subscription period begins and will bill each month going forward. Users must agree to our terms and conditions before proceeding with the checkout process.

      After reviewing your account, it appears you signed up for our $1.00 trial period on 1/28/2025. Please note that we do not offer a free trial. Since you did not request to cancel before the end of the trial, you were billed for the monthly subscription of $29.16.

      Please also keep in mind that when completing your report search, we extend a promotion offering unlimited PDF downloads for $6.99. This charge is separate from the trial period. Upon reviewing your account, we observed your self-selected acceptance of our PDF offer.

      We are pleased to inform you that we have approved your refund request and have processed the refund. The amount of $36.15 has been credited back to your original payment method. Please allow a 3-5 business days for the refund to reflect in your account, as processing times may vary depending on your bank or card issuer.

      For your reference, the confirmation number for this refund is R11785481.

      We will deem this complaint as resolved and if you have any further questions, do not hesitate to contact our Customer Support team at ************** or email ************************************************************.

      Regards,
      ************************** Customer Support

    • Initial Complaint

      Date:02/01/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have filed multiple requests over multiple weeks to have my information removed and not sold from this site. The company has done nothing.

      Business Response

      Date: 02/03/2025

      Hello ****** *******,

      This response is in reference to BBB Case # ********.

      We have thoroughly reviewed your complaint regarding the availability of your information on our website. We understand this concern is of utmost importance to you.

      Please note that we do not see any previous correspondence with you in our records. However, after further review, it appears the report associated with you has already been successfully deleted from our website. We have attached a screenshot of the "No Results Found" message that appears when searching for your information.

      If you are still seeing traces of your information available on our website, please send us a screenshot of the report or a link to the profile and we will promptly assist you.

      We consider this matter resolved. Should you have any additional questions, please feel free to contact our Customer Support team at ************** or via email at ************************************************************.

      Regards,
      ************************** Customer Support

      Customer Answer

      Date: 02/03/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ****** *******

    • Initial Complaint

      Date:01/17/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Paid $1 trial fee, and cancelled my subscription less than an hr after doing a check on 1 person. Found out recently they have been charging me $29 for 3 months, and another fee for pdfs/reverse search subscription unsure of that charge because I won't get that info for 35 days. I had to make an account just to login because I cancelled the subscription 3 months prior. I called their number to get a refund and they claimed I didn't call to cancel my subscription but my call history shows I did call them on 10/12/24. They also claim my account started on 10/18/24 and only authorized purchase wasn't made till 10/18/2024, my account and purchase was made on 10/12/24. I have emails that also back this up, but they did not send me an email verifying I cancelled subscription. I got an email that they cancelled my subscription today, after I told them I was going to call back after I found my emails and call log.

      Business Response

      Date: 01/20/2025

      Hello ***** *******, 

      This response is in reference to BBB Case #: 22825000. 

      We have received and thoroughly reviewed your complaint, and we sincerely apologize for any inconvenience this may have caused.

      After further review of your account, we do not have any record of email or phone correspondence with you prior to 1/17/2025. Please keep in mind that our service begins with a trial period, of which you have full access to our comprehensive database and unlimited searches. After the trial, if not canceled, the monthly subscription period begins and will bill each month going forward. Please also note that in order to cancel an account, users must contact our support team directly before the end of the trial period to avoid being automatically enrolled in the monthly subscription. 

      We are pleased to inform you that we have approved your refund request and have processed the refund. The total amount of $137.53 has been credited back to your original payment method. Please allow a 3-5 business days for the refund to reflect in your account, as processing times may vary depending on your bank or card issuer.

      For your reference, the confirmation number for this refund is R11628969. Please also rest assured that your account is cancelled, meaning no further billing will occur.

      We will consider this complaint resolved. Should you have any additional questions, please don't hesitate to contact our Customer Support team at ************** or via email at ************************************************************.

      Regards,
      ************************** Customer Support

    • Initial Complaint

      Date:01/10/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had signed up for a 7 day trial for $1. No where in the fine print does it state that they will charge your card the full membership price of $29.17. Even if it is just a temporary authorization, that should be listed in the terms and conditions of the trial.I have not been able to get ahold of this business to have my account cancelled immediately, and the hold reversed.I do NOT want to be charged any further.This company is ************* account number with them ***********

      Business Response

      Date: 01/13/2025

      Hello ******* ******,

      This response is in reference to BBB Case #: 22794052.

      We have received and reviewed your BBB complaint. We apologize for the inconvenience this may have caused.

      Please note that the transaction you witnessed is a pre-authorization hold. By proceeding through the checkout process, you consented to terms indicating automatic enrollment in our monthly membership if not canceled before the trial period expires. As a result, a pre-authorization hold of $29.17 was placed on your account at that time.

      You may view more information regarding the pre-authorization hold in our terms of service by following the link below:

      ***********************************************************

      After reviewing your account, it appears it has already been cancelled as of 1/10/2025 by our phone support representative. 

      Please rest assured that your account is now cancelled. At the time of cancellation, the pre-authorization hold of $29.17 is voided. Please allow 3-5 business days for the hold to waive from your account. Additionally, your access to unlimited searches and reports will be available until 1/15/2025. You will still incur a charge for the $1.00 trial period.

      Your cancellation confirmation number is C11758368.

      We consider this matter resolved. Should you have any further inquiries, please do not hesitate to contact our Customer Support team at ************** or via email at ************************************************************.

      Regards, 
      ************************** Customer Support

    • Initial Complaint

      Date:01/08/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The site advertises a $1 charge to find information, which is really a ploy to get you to buy their $29 membership, which you then have to jump through hoops to cancel, instead of just being able to do it on their own website, leaving you to need a representative of the company to resolve any issue.Cancel my membership and don't leave extra charges to be found in the fine print. It's a terrible business practice and it's only going to leave a bad taste in people's mouths. Will surely not be dealing with this company once this issue is resolved.

      Business Response

      Date: 01/09/2025

      Hello **** ****,

      This message is in reference to BBB Case #: 22782941.

      We have received and reviewed your BBB complaint. We apologize for the inconvenience this may have caused. 

      Please keep in mind that our service begins with a trial period, of which you have full access to our comprehensive database and unlimited searches. After the trial, if not canceled, the monthly subscription period begins and will bill each month going forward. During the checkout process for the $1.00 trial, users must agree to our terms and conditions in order to proceed.

      In order to cancel an account, our users may contact us by phone or email support at any time during the trial period to avoid the automatic billing of the monthly membership.

      Please also keep in mind that when completing your report search, we extend a promotion offering unlimited PDF downloads for $6.95. This charge is separate from the trial period. Upon reviewing your account, we observed your self-selected acceptance of our PDF offer.

      After reviewing your account, it appears it has already been cancelled as of 1/08/2025 due to a ****** dispute. The amount of $6.95 has also already been credited back to your original payment method. Please allow a 3-5 business days for the refund to reflect in your account, as processing times may vary depending on your bank or card issuer.

      For your reference, the confirmation number for this refund is R11755035.

      We will deem this complaint as resolved and if you have any further questions, do not hesitate to contact our Customer Support team at ************** or email ************************************************************.

      Regards,
      ************************** Customer Support

    • Initial Complaint

      Date:01/02/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Went on ************************** where it stated you can pay $1 to review a report. Then got charged $6.95. Then received another charge for $29.16. Nowhere did it state that there were additional fees or charges for using the service and it auto enrolled me into a $30 monthly subscription which I never signed up for or agreed to. Reached out to company via email and initially got a response but have not heard back since even after sending a follow up email. I would like a refund and my account closed for ********** Address: ******************** Member ID: ********

      Customer Answer

      Date: 01/03/2025

      Called and was able to get account membership charged cancelled. However they said they could not delete my account. I wonder under data privacy laws why that is when all users should be able to request their data deleted by law. Problem is resolved for now.

    • Initial Complaint

      Date:12/31/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They lied to me and took my money this is a fake business I want out of the monthly prescription

      Business Response

      Date: 01/02/2025

      Hello ******* *****,

      This message is in reference to BBB Case #: 22749791.

      We have received and reviewed your BBB complaint. We apologize for the inconvenience this may have caused.

      Please keep in mind that our service begins with a trial period, of which you have full access to our comprehensive database and unlimited searches. After the trial, if not canceled, the monthly subscription period begins and will bill each month going forward. Please also note that when completing your report search, we extend a promotion offering unlimited PDF downloads for an add-on subscription of $6.95. This add-on is separate from the trial period. Upon reviewing your account, we observed your self-selected acceptance of our PDF offer.

      It appears your account has already been cancelled as of 12/31/2024 due to a ****** dispute. You were also refunded for the $1.00 trial in this dispute. Your cancellation confirmation number is C11741811.

      We are pleased to inform you that we have approved your refund request and have processed the remaining refund. The amount of $6.95 has been credited back to your original payment method. Please allow a 3-5 business days for the refund to reflect in your account, as processing times may vary depending on your bank or card issuer.

      For your reference, the confirmation number for this refund is R11741811.

      We will deem this complaint as resolved and if you have any further questions, do not hesitate to contact our Customer Support team at ************** or email ************************************************************.

      Regards,
      ************************** Customer Support

    • Initial Complaint

      Date:12/30/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 6/29/24, I utilized the website site of ************************** of *******, ** and paid a one-time fee of $1.00.Upon review of my credit card statement for the month of June, I was also charged an additional fee on 6/30/24 for $6.95.Also, charged for the month of July of 2024, a $4.00 on 7/4/24 and $6.95 for 7/29/24.For the month of ****** 2024, checkpeople continued to charge my credit card on 8/6/24 for the amount of $29.16 and on 8/29/24 for $6.95. I contacted my credit card company to report ************************** charges as fraudulent. Fees for ****** were fraudulent and reversed. I was issued a new credit card. However, ************************** continued to charge my new card in Septemer 2024. I was charged on 9/5/24 for a fee of $29.16 and 9/29/24 for the amount of $6.95.Checkpeople continued to charge my credit card in the month of October on 10/5/24 for $29.16 and 10/29/24 for $6.95.I contacted my credit card company once again and was issued a new card.However, ************************** continued to charge my new card again for the month of November 2024, on 11/5/24 for $29.16 and on 11/29/24 for $6.95.For the month of December 2024, I was charged on 12/5/24 for $29.16.I contacted my credit card company again to dispute all charges. I was instructed by my credit card company to contact the vendor directly to see if they would reverse all of above-mentioned charges instead of being issued a new ******* credit card company also blocked ************************** to avoid any further charges to my credit card.On 12/27/24, I contacted ************************** customer service line to request a reversal of all of the monthly fees I was charged listed above. I was informed by ************************** they would only reverse only the last two charges for 12/5/24 in the amount of $29.16 and for 11/29/24 in the amount of $6.95 ******* a customer, I utilized this vendor one-time on 6/29/24. However, they continued to charge my card each month without my authorization. I am requesting a refund.

      Business Response

      Date: 01/02/2025

      Hello ****** ******,

      This message is in reference to BBB Case #: 22747437.

      We have received and reviewed your BBB complaint. We apologize for the inconvenience this may have caused.

      Please keep in mind that our service begins with a trial period, of which you have full access to our comprehensive database and unlimited searches. After the trial, if not canceled, the $29.16 monthly subscription period begins and will bill each month going forward. Please also note that when completing your report search, we extend a promotion offering unlimited PDF downloads for a monthly add-on subscription for $6.95. This add-on is separate from the trial period. Upon reviewing your account, we observed your self-selected acceptance of our PDF offer.

      We require members to agree to these terms and conditions before the checkout process is completed. Please be advised, we do not offer any one-time services, only a monthly subscription or a trial period.

      After reviewing your account, it appears it has already been cancelled as of 12/27/2024. You have also already been refunded for the last three charges on your account from 11/5/24, 11/29/24, and 12/5/24.

      We are pleased to inform you that we have approved your refund request and have processed the refunds of the remaining charges on your account. The total amount of $217.66 has been credited back to your original payment method. Please allow a 3-5 business days for the refund to reflect in your account, as processing times may vary depending on your bank or card issuer.

      For your reference, the confirmation number for this refund is R11475537. Please rest assured that no further billing will occur.

      We will deem this complaint as resolved and if you have any further questions, do not hesitate to contact our Customer Support team at ************** or email ************************************************************.

      Regards,
      ************************** Customer Support

      Customer Answer

      Date: 01/02/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ****** ******

    Checkpeople, LLC is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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