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Business Profile

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Checkpeople, LLC

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Checkpeople, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Checkpeople, LLC has 2 locations, listed below.

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    Customer Complaints Summary

    • 415 total complaints in the last 3 years.
    • 113 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/21/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I'm unable to reach them on their 24/7 support line to cancel the subscription

      Business Response

      Date: 12/23/2024

      Hello ***** *******,

      This message is in reference to BBB Case #: 22717978.

      We have received and reviewed your BBB complaint. We apologize for the inconvenience this may have caused.

      Please keep in mind that our service begins with a trial period, of which you have full access to our comprehensive database and unlimited searches. After the trial, if not canceled, the monthly subscription period begins and will bill each month going forward. After reviewing your account, it appears you signed up for our $1.00 trial on 12/18/2024. However, your account is showing a "failed" status, meaning our system attempted to collect funds from your payment method, but failed at doing so.

      Since your payment method failed, your account has already been cancelled. Your cancellation confirmation number is C11725039.

      We have gone ahead and refunded the $1.00 trial fee to your account. Please allow 3-5 business days for the funds to reflect. Your refund confirmation number is R11725039.

      We apologize you were having trouble reaching us by phone. We are currently in the process of updating our customer service hours. Please note that our current hours of operation are 8am - 5pm, Monday - Friday.

      We will deem this complaint as resolved and if you have any further questions, do not hesitate to contact our Customer Support team at ************** or email ************************************************************.

      Regards,
      ************************** Customer Support

    • Initial Complaint

      Date:12/18/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They're not legit they don't answer the phone and I want my subscription canceled someone use my identity

      Business Response

      Date: 12/19/2024

      Hello ****** ********,

      This response is in reference to BBB Case #: 22704526.

      We have reviewed your complaint regarding the cancellation of your subscription and we apologize for any inconvenience this has caused you.

      Please note that the transaction you witnessed is a pre-authorization hold. By proceeding through the checkout process, you consented to terms indicating automatic enrollment in our monthly membership if not canceled before the trial period expires. As a result, a pre-authorization hold of $29.17 was placed on your account at that time.

      After reviewing your account, it appears it has already been cancelled as of 12/18/2024 by our email support team. At the time of cancellation, the pre-authorization hold of $29.17 is voided. Please allow 3-5 business days for the hold to waive from your account.

      Your cancellation confirmation number is C11721848.

      Please keep in mind that when completing your report search, we extend a promotion offering unlimited PDF downloads for $6.99. This charge is separate from the trial period. Upon reviewing your account, we observed your self-selected acceptance of our PDF offer.

      We understand you have concerns regarding someone using your identity to create an account. If you would like to proceed with a fraud claim, we advise that you contact our customer support team by phone and they will promptly assist you. Please note that our customer service hours are 8am - 5pm, Monday - Friday. 

      We consider this matter resolved. Should you have any further inquiries, please do not hesitate to contact our Customer Support team at ************** or via email at ************************************************************.

      Regards, 
      ************************** Customer Support

    • Initial Complaint

      Date:12/09/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I TRIED TO CANCEL MY ACCOUNT BEFORE THE 3 DAY TRIAL IS UP AND THEY ARE NOT RESPONDING. I WANT MY ACCOUNT CANCELLED AND DO NOT WANT TO BE CHARGED AGAIN. ******************MEMBER ID: ********

      Business Response

      Date: 12/11/2024

      Hello ******** *******,

      This message is in reference to BBB Case #: 22664486.

      We have received and reviewed your BBB complaint. We apologize for the inconvenience this may have caused.

      After reviewing your account, it appears it has already been cancelled as of 12/10/2024 on a phone call with our customer support team. It appears you were also sent an email to confirm the cancellation of your account. Your cancellation confirmation number is C11711340.

      Please keep in mind that our service begins with a trial period, of which you have full access to our comprehensive database and unlimited searches. After the trial, if not canceled, the monthly subscription period begins and will bill each month going forward.

      Rest assured that since your account was cancelled before the end of the trial, you have not been billed for the monthly subscription. No further billing will occur to your account.

      We will deem this complaint as resolved and if you have any further questions, do not hesitate to contact our Customer Support team at ************** or email ************************************************************.

      Regards,
      ************************** Customer Support

    • Initial Complaint

      Date:12/08/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I needed to find a person located in *******, I paid the inital payment of $6.95 for a lookup.the number for the person I needed didnt work the number his relatives didnt work. I had to call the police department to out to the property. Now, I keep getting billed each month. I dont need the service I want to cancelled the subcription. Last month I was billed $19.00 this month $6.95 I no longer want nor need their service. The worst part about it is they can not be reached by calling them.

      Business Response

      Date: 12/09/2024

      Hello ******** ****,

      This message is in reference to BBB Case #: 22658595.

      We have received and reviewed your BBB complaint. We apologize for the inconvenience this may have caused.

      Per your request, your account has been canceled as of today. Your cancellation confirmation number is C11613551. We apologize you were having trouble reaching us by phone. Please note that our customer service hours are 8am - 5pm Mon-Fri. We also offer the assistance of a support team via email.

      After reviewing your account, it appears you signed up for our service for our $1.00 trial period on 10/1/2024. Please keep in mind that our service begins with a trial period, of which you have full access to our comprehensive database and unlimited searches. After the trial, if not canceled, the monthly subscription period begins and will bill each month going forward.

      Please also be advised that when completing your report search, we extend a promotion offering unlimited PDF downloads for a $6.95 subscription add-on that is billed monthly. This charge is separate from the trial period. Upon reviewing your account, we observed your self-selected acceptance of our PDF offer.

      We are pleased to inform you that we have approved your refund request and have processed the refund. The amount of $70.00 has been credited back to your original payment method. Please allow a 3-5 business days for the refund to reflect in your account, as processing times may vary depending on your bank or card issuer.

      For your reference, the confirmation number for this refund is R11613551.

      We will deem this complaint as resolved and if you have any further questions, do not hesitate to contact our Customer Support team at ************** or email ************************************************************.

      Regards,
      ************************** Customer Support

    • Initial Complaint

      Date:11/25/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They say it's a doller for the report so I signed up they tried to take ***** out of my credit card it's fraudulent /scam to lie to people and pull more money than what was agreed opon I believe they need a hefty fine and pull down their false advertisement not to mention I should get the background report I was paying for Instead all they did was try to steal money out of my card

      Business Response

      Date: 11/26/2024

      Hello ***** ******, 

      This response is in reference to BBB Case #: 22600511. 

      We have received and thoroughly reviewed your complaint, and we sincerely apologize for any inconvenience this may have caused.

      Please note that the transaction you witnessed is a pre-authorization hold. By proceeding through the checkout process, you must consent to terms indicating automatic enrollment in our monthly membership if not canceled before the $1.00 trial period expires. As a result, a pre-authorization hold of $29.16 is placed on the account at that time.

      After reviewing your screenshots and information provided, it appears that the pre-authorization was failed.

      Please be advised, we have searched our database with the information you provided and were unable to locate an account. Please respond with all of the information below so that we can more quickly assist you:

      Alternate Name and/or Alternate Email Address used to create the account: 
      First and Last Four Digits of the card:
      Member ID:

      We recommend that you provide this information via our support email address to expedite this process of locating your account and resolving your concerns. 

      We will consider this complaint resolved. Should you have any additional questions, please don't hesitate to contact our Customer Support team at ************** or via email at ************************************************************.

      Regards,
      ************************** Customer Support

    • Initial Complaint

      Date:11/24/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a bill on my credit card from this business and I have never heard of them. So I called and talked to a customer service agent. She told me that they can cancel my subscription anytime. I was lost. I asked what subscription. She then proceeded to tell me what the company was etc. Well they Couldnt find my account but somehow were able to pull ***** out of my account. I asked for a supervisor. That supervisor said they will have to look in to why this is happening and promised me I wouldnt receive and more transactions from there. Well I called my bank and canceled my card and ordered a new card. I literally just got this card and somehow they are charging my new card now! Im dumb founded. I have never used there services. I dont have any accounts with them yet they are still some how taking money out of my account. Now I have to get ANOTHER new card in less than a week because somehow this shady company keeps getting my credit card info.

      Business Response

      Date: 11/26/2024

      Hello ****** ******, 

      This response is in reference to BBB Case #: 22598827. 

      We have received and thoroughly reviewed your complaint regarding the unauthorized charges to your account. We understand this issue is of utmost importance to you and we sincerely apologize for any inconvenience this may have caused.

      After reviewing your previous correspondence with us, it appears you contacted our email support team on 10/25/2024 with a screenshot of a charge you incurred for $19.99. Our email support team replied to you requesting some additional information to assist in locating the charged account. However, it seems we did not receive a further response from you.

      We understand you have seen charges from ************************** on your bank account. However, please be advised, we have searched our database with the information you provided and were unable to locate an account with your information. Please respond with all of the information below so that we can more quickly assist you:

      Alternate names or email addresses: 
      First and Last Four Digits of the card(s) charged:
      Any additional screenshots and dates of the charges:

      We recommend that you provide this information via our support email address to expedite this process of locating your account and resolving your concerns. 

      We will consider this complaint resolved. Should you have any additional questions, please don't hesitate to contact our Customer Support team at ************** or via email at ************************************************************.

      Regards,
      ************************** Customer Support

    • Initial Complaint

      Date:11/23/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Me estn cobrando de mi tarjeta ***** un cargo por ***** ******* sin yo autorizar quisiera que por favor no me cobraran ** y me devolviera mi dinero

      Business Response

      Date: 11/25/2024

      Hello ******* ********,

      This message is in reference to BBB Case #: 22596401.

      We have received and reviewed your BBB complaint. We apologize for the inconvenience this may have caused.

      Per your request, your account has been canceled as of today. Your cancellation confirmation number is C11548098.

      After review of your account, it appears you signed up for our 5-day trial for $1.00 on 8/17/2024. Please keep in mind that our service begins with a trial period, of which you have full access to our comprehensive database and unlimited searches. After the trial, if not canceled, the $29.16 monthly subscription period begins and will bill each month going forward.

      We are pleased to inform you that we have approved your refund request and have processed the refund. The amount of $29.16 has been credited back to your original payment method. Please allow a 3-5 business days for the refund to reflect in your account, as processing times may vary depending on your bank or card issuer.

      For your reference, the confirmation number for this refund is R11548098.

      We will deem this complaint as resolved and if you have any further questions, do not hesitate to contact our Customer Support team at ************** or email ************************************************************.

      Regards,
      ************************** Customer Support

    • Initial Complaint

      Date:11/15/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have attempted to get a partial refund from CheckPeople and am getting impossible responses. They insist that I need to call them to discuss, but I have told them that despite dozens of call attempts, their phone number does not work.I have asked them multiple times to call me, but they refuse. I am only asking that they refund the charges they made after I tried to cancel but was unable to because their phone number does not work.

      Business Response

      Date: 11/19/2024

      Hello *********** ****,

      This message is in reference to BBB Case #: 22563373.

      We have received and reviewed your BBB complaint. We sincerely apologize for the inconvenience this has caused you.

      After reviewing your account, it appears it has been cancelled as of 11/14/2024. We apologize you were having trouble contacting us by phone. However, we offer the option to cancel an account by phone or email. Please note that our refund policy is on a case by case basis, which is why your initial refund request was denied. Due to the timeframe of your refund request and the dates the charges were processed, we were unable to issue your requested refunds at that time.

      However, it appears you have since been issued refunds for the $6.95 and $29.16 charges as of 11/17/2024. Please allow 3-5 business days for these funds to reflect into your account.

      Once again, we apologize for any miscommunication and hope this has provided some clarity for you.

      We will deem this complaint as resolved and if you have any further questions, do not hesitate to contact our Customer Support team at ************** or email ************************************************************.

      Regards,
      ************************** Customer Support

    • Initial Complaint

      Date:11/13/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have used this site and its subsidiaries to opt out my personal information from display. This is an option this site and its subsidiaries allow and outline in their privacy policies. After finding and clicking on your profile, these sites allow you to enter your information and opt out at which point they send a confirmation email to your email address claiming that clicking on the opt out will lead to your information being suppressed. However, one of the sites related to this business (****************) does not send a confirmation email despite claiming one is on the way. This leaves the information on their site despite the consumer opting out which is a violation of their privacy policy. I would like the company to acknowlege the error for this particular site and honor their opt out system by sending the confirmation email and removing the profiles as expected.

      Business Response

      Date: 11/15/2024

      Hello **** Vice, 

      This response is in reference to BBB Case #: 22550430. 

      A BBB case has been filed for **************************.

      After review of your concern, it appears your dispute is with ****************. Regrettably, we are unable to address matters concerning a different company with which we have no affiliation. For more effective assistance, we recommend reaching out to the company directly.

      We will consider this complaint resolved. Should you have any additional questions, please don't hesitate to contact our Customer Support team at ************** or via email at ************************************************************.

      Regards,
      ************************** Customer Support

    • Initial Complaint

      Date:11/04/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I contacted this service on line and attempted to use the service.They told I would only pay a dollar for the service,but they charged me over this agreed amount an I would like them to refund my money.

      Business Response

      Date: 11/19/2024

      Hello ****** *******,

      This response is in reference to BBB Case #: 22512328.

      We have thoroughly read and reviewed your dispute and we apologize for any inconvenience this may have caused you.

      Our records show that you have contacted us by phone and email regarding the cancellation of and transactions listed on your account.

      Please note that the transaction you witnessed is a pre-authorization hold. By proceeding through the checkout process, you consented to terms indicating automatic enrollment in our monthly membership if not canceled before the trial period expires. As a result, a pre-authorization hold of $29.17 was placed on your account at that time.

      After reviewing your account, it appears it has already been cancelled as of 11/4/2024. 

      At the time of cancellation, the pre-authorization hold of $29.17 should have voided. We advise that it may take 3-5 business days for the hold to waive from your account. If the transaction did not void in this time period, we recommend reaching out to your financial institution for further assistance regarding this voided transaction.

      Your cancellation confirmation number is *********.

      Please keep in mind that when completing your report search, we extend a promotion offering unlimited PDF downloads for $6.95. This charge is separate from the trial period. Upon reviewing your account, we observed your self-selected acceptance of our PDF offer.

      We have issued a refund of this charge per your request. Please allow 3-5 business day for the refund to reflect in your bank account. Your refund confirmation number is R11661797.

      We consider this matter resolved. Should you have any further inquiries, please do not hesitate to contact our Customer Support team at ************** or via email at ************************************************************.

      Regards, 
      ************************** Customer Support

    Checkpeople, LLC is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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