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Business Profile

Information Bureaus

Checkpeople, LLC

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Checkpeople, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Checkpeople, LLC has 2 locations, listed below.

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    Customer Complaints Summary

    • 412 total complaints in the last 3 years.
    • 112 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/04/2024

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Listing of personal information including name and address and ignoring repeated requests to remove the information

    • Initial Complaint

      Date:10/02/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ************************** charged me $29.16 for a subscription I did not request I did a person search but was unsuccessful.I only agreed to 5 day trial of $1.00

    • Initial Complaint

      Date:09/28/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      There was a free trial which I had used and then cancelled right after. Not only did the subscription not cancel but ive been billed for almost a year now against my will.

    • Initial Complaint

      Date:09/24/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I agreed to a $1.00 promo from this company last night. This promo was supposed to give me full access to include downloading the full report. Today I look at my banking account to find that theyve not only charged the 1.00 but also ***** and 6.95. I did not authorize anything but the 1.00. I wish for this to be cancelled and for a refund of these fraudulent charges.

    • Initial Complaint

      Date:09/24/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I attempted to pay $1 for a background check my card was declined and then later charge two separate occasions for 806 and ********************************************************************************************************* 806 and 2906 on my other card I had to cancel my other card the one card the billing is being disputed

      Business Response

      Date: 10/30/2024

      Hello ******* ******,

      This message is in reference to BBB Case #: 22328484.

      We have received and reviewed your BBB complaint. We apologize for the inconvenience this may have caused.

      After reviewing your account, we can confirm there are not any past declined charges. However, we can also confirm that your account has already been canceled as of 9/28/2024. Your cancellation confirmation number is *********.

      It appears that you signed up for our $1.00 trial period on 9/22/2024. Our service begins with a trial period, of which you have full access to our comprehensive database and unlimited searches. After the trial, if not canceled, the monthly subscription period begins and will bill each month going forward. Since the account was not cancelled, you were billed for $29.16. The additional charge of $6.95 was incurred due to the add-on PDF download feature, which was self-selected by you upon checkout. 

      We are pleased to inform you that we have accepted your refund request and have processed the refund for the charges on your account. The amount of $37.11 has been credited back to your original payment method. Please allow a 3-5 business days for the refund to reflect in your account, as processing times may vary depending on your bank or card issuer.
      For your reference, the confirmation number for this refund is R11601934.

      We will deem this complaint as resolved and if you have any further questions, do not hesitate to contact our Customer Support team at ************** or email ************************************************************.

      Regards,
      ************************** Customer Support

    • Initial Complaint

      Date:09/21/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was offered a free trial for ninety nine cents for three day s. After less than one hour using the service I decided to call the 24/7 customer service line to cancel. The customer service is not 24/7 as they say in their email. See photo I have to wait until Monday to call and cancel.I received an email stating I would be charged $1.00 I checked my bank account and ******************************************* have charged 29 dollars and another charge of six dollars and 95 cents. I am furious. That is not what they said they were charging me in the email. They made no mention of the 29 dollars or the six dollars. I used the service for less than 30 minutes to look up two individuals. I was not satisfied with the information as it is information that I already had. All public record. Furthermore, in my email, they changed my purchase date as the day before even though the email was on 9/20 they said I purchase 9/18 so that by monday my three day trial will be over and they want - well they already did charge the 29 dollars because they knew that there was no way for me to cancel and that the three days would expire before I would be able to cancel. This is so unethical and it is theft in my mind. I am so so mad.

    • Initial Complaint

      Date:09/20/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was charged $29.16 today and I have never used this company before.

    • Initial Complaint

      Date:09/19/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My audit of my account reveals monthly charges of $29.16 to CHECKPEOPLE FL, from 08/04/2024 to 09/16/2024 made without my knowledge or consent. I will contact Elan to stop these payments and I will contact CHECKPEOPLE to confirm that an account exists and request that it be closed.

      Business Response

      Date: 09/20/2024

      Hello ***** ***,

      This message is in reference to BBB Case #: 22309256.

      We have received and reviewed your BBB complaint. We apologize for the inconvenience this may have caused.

      Per your request, we have located and canceled your account as of today. Your cancellation confirmation number is C11335310.

      We are pleased to inform you that we have accepted your refund request and have processed the refund. The amount of $58.32 for the months of August and September has been credited back to your original payment method. Please allow a 3-5 business days for the refund to reflect in your account, as processing times may vary depending on your bank or card issuer.

      For your reference, the confirmation number for this refund is R11335310.

      Our service begins with a trial period, of which you have full access to our comprehensive database and unlimited searches. After the trial, if not canceled, the monthly subscription period begins and will bill each month going forward.

      After review of the receipt you provided, we can confirm that the receipt is not associated with **************************. If you are concerned about the charge listed in that receipt, we advise you to reach out to the appropriate business for further assistance.

      We will deem this complaint as resolved and if you have any further questions, do not hesitate to contact our Customer Support team at ************** or email ************************************************************

      Regards,
      ************************** Customer Support

    • Initial Complaint

      Date:09/18/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I tried to contact them with no response. I have 3 transactions on my bank statement:9/13/24 $29.16 9/17/24 $1 9/17/24 $6.95 I did not authorize any of these transactions and would like a full refund immediately.

      Business Response

      Date: 09/19/2024

      Hello **** Love, 

      This response is in reference to BBB Case #: 22303299. 

      We have received and thoroughly reviewed your complaint, and we sincerely apologize for any inconvenience this may have caused. After reviewing our records, we do not see any prior correspondence with you.

      Please be advised, we have searched our database with the information you provided and were unable to locate an account. Please respond with all of the information below so that we can more quickly assist you:

      Email Address used to create the account: 
      First and Last Four Digits of the card:
      Member ID:
      Screenshot and date of the charge:

      We recommend that you provide this information via our support email address to expedite this process of locating your account and resolving your concerns. 

      We will consider this complaint resolved. Should you have any additional questions, please don't hesitate to contact our Customer Support team at ************** or via email at ************************************************************.

      Regards,
      ************************** Customer Support

    • Initial Complaint

      Date:09/18/2024

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On August 13th, 2024 I followed the steps and the guidelines on the companys website to have my fathers personal information removed from their website. Since then I have sent two emails to the business to remind them to please remove the information. Despite these attempts my fathers information still has not been removed. Please remove his information asap. The link is :************************************************************************************************************

      Business Response

      Date: 09/19/2024

      Hello *********************,

      This response is in reference to BBB Case # 22302058.

      We understand your concern regarding the availability of your personal information on our website. After reviewing our records, we can confirm that we approved your request via email on 8/14/2024. However, the requested removal was for *********************, not *********************. At the time this email was received, only ********************* was removed.

      However, we have processed and approved your opt-out request successfully. The record associated with your father, *********************, has been successfully deleted from our website. Please see the attached screenshot of the "No Results Found" message. 

      Kindly allow a period of 48 hours for the data to be officially removed. Once this time has elapsed, you may search again to verify that the record is no longer present.

      We consider this matter resolved. Should you have any additional questions, please feel free to contact our Customer Support team at ************** or via email at **********************************.

      Regards,
      CheckPeople.com Customer Support

      Customer Answer

      Date: 09/19/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *********************

    Checkpeople, LLC is NOT a BBB Accredited Business.

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