Complaints

This profile includes complaints for Checkpeople, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Checkpeople, LLC

  111 N Orange Ave STE 800 Orlando, FL 32801-2381

• 

  Checkpeople, LLC

  530 Lytton Ave Fl 2 Palo Alto, CA 94301-1541

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/13/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have used this site and its subsidiaries to opt out my personal information from display. This is an option this site and its subsidiaries allow and outline in their privacy policies. After finding and clicking on your profile, these sites allow you to enter your information and opt out at which point they send a confirmation email to your email address claiming that clicking on the opt out will lead to your information being suppressed. However, one of the sites related to this business (****************) does not send a confirmation email despite claiming one is on the way. This leaves the information on their site despite the consumer opting out which is a violation of their privacy policy. I would like the company to acknowlege the error for this particular site and honor their opt out system by sending the confirmation email and removing the profiles as expected.

  Business Response

  Date: 11/15/2024

  Hello **** Vice, 
  
  This response is in reference to BBB Case #: 22550430. 
  
  A BBB case has been filed for **************************.

  After review of your concern, it appears your dispute is with ****************. Regrettably, we are unable to address matters concerning a different company with which we have no affiliation. For more effective assistance, we recommend reaching out to the company directly.

  We will consider this complaint resolved. Should you have any additional questions, please don't hesitate to contact our Customer Support team at ************** or via email at ************************************************************.
  
  Regards,
  ************************** Customer Support

• Initial Complaint

  Date:11/04/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted this service on line and attempted to use the service.They told I would only pay a dollar for the service,but they charged me over this agreed amount an I would like them to refund my money.

  Business Response

  Date: 11/19/2024

  Hello ****** *******,
  
  This response is in reference to BBB Case #: 22512328.

  We have thoroughly read and reviewed your dispute and we apologize for any inconvenience this may have caused you.

  Our records show that you have contacted us by phone and email regarding the cancellation of and transactions listed on your account.
  
  Please note that the transaction you witnessed is a pre-authorization hold. By proceeding through the checkout process, you consented to terms indicating automatic enrollment in our monthly membership if not canceled before the trial period expires. As a result, a pre-authorization hold of $29.17 was placed on your account at that time.
  
  After reviewing your account, it appears it has already been cancelled as of 11/4/2024. 
  

  At the time of cancellation, the pre-authorization hold of $29.17 should have voided. We advise that it may take 3-5 business days for the hold to waive from your account. If the transaction did not void in this time period, we recommend reaching out to your financial institution for further assistance regarding this voided transaction.
  
  Your cancellation confirmation number is *********.
  
  Please keep in mind that when completing your report search, we extend a promotion offering unlimited PDF downloads for $6.95. This charge is separate from the trial period. Upon reviewing your account, we observed your self-selected acceptance of our PDF offer.

  We have issued a refund of this charge per your request. Please allow 3-5 business day for the refund to reflect in your bank account. Your refund confirmation number is R11661797.

  We consider this matter resolved. Should you have any further inquiries, please do not hesitate to contact our Customer Support team at ************** or via email at ************************************************************.
  
  Regards, 
  ************************** Customer Support

• Initial Complaint

  Date:11/01/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  7 day trail,Emailed to cancel they never canceled and I was charged

  Business Response

  Date: 11/19/2024

  Hello ******* *********,
  
  This message is in reference to BBB Case #: 22503651.
  
  We have received and reviewed your BBB complaint. We apologize for the inconvenience this may have caused.
  
  After reviewing your account, it appears it has already been cancelled as of 11/4/2024 in response to your emailed cancellation request. According to our records, our email support team replied to you on 11/4/2024 with confirmation of the account cancellation.
  
  Please keep in mind that our service begins with a $1.00 trial period, of which you have full access to our comprehensive database and unlimited searches. After the trial, if not canceled, the monthly subscription period begins and will bill each month going forward. Since you did not request to cancel before the end of your trial period, you were billed for our monthly membership fee of $29.16.
  
  We are pleased to inform you that we have approved your refund request and have processed the refund. The amount of $30.16 has been credited back to your original payment method. Please allow a 3-5 business days for the refund to reflect in your account, as processing times may vary depending on your bank or card issuer.

  For your reference, the confirmation number for this refund is R11650936.

  We will deem this complaint as resolved and if you have any further questions, do not hesitate to contact our Customer Support team at ************** or email ************************************************************.
  
  Regards,
  ************************** Customer Support

• Initial Complaint

  Date:10/28/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Personal Information removal from their website. I have made several requests to have my personal information removed from their website. in March of this year I requested that my information be removed and received a confirmation email saying the request was approved but today(10/28/24) my information is back on their website! I am a victim of identity theft and multiple recent data breaches and going through enough stress with staying ahead of the identity thieves. Here is the email I received: Your request has been updated.CS (CheckPeople)Mar 28, 2024, 1:51PM EDT Hi D W, Thank you for contacting **************************. We have ensured that your opt out request has been completed and approved. The record listed for ****** Worth has been successfully removed from our website. Please allow 48 hours for the data to be officially removed; after that time you can search again to be sure that the record is no longer there.If further assistance is needed, please do not hesitate to respond to this email. Additionally, check out our FAQs for commonly asked questions. Want to speak to someone? Our customer support team can be reached at **************.Best Regards,************************** Support D W Mar 26, 2024, 9:50AM EDT Hello,I am contacting you regarding my personal information posted on your website. I have made an information removal request on the following dates 3/7 and 3/5 and my information has not been removed!I notifying you that I am a victim of Identity theft and 6 different data leaks to date and take my information very seriously.I am making one last request before I turn it over to my attorney for lawsuit, my attorney is currently suing other websites for not removing my information and I am more than willing to add you to the list to be sued!My information:*** *****/****** Worth Cities: *******, ***** and ******, ***** Phone numbers: ************ and ************ Thank You,*** *****

  Business Response

  Date: 11/12/2024

  Hello ****** Worth,
  
  This response is in reference to BBB Case # ********.

  We have thoroughly reviewed your complaint regarding the availability of your information on our website. We understand this concern is of upmost importance to you.
  
  After further review of your previous correspondence with our email support team, it appears we have already processed and approved your opt-out request successfully. The record associated with you has been successfully deleted from our website and does not show any results upon searching, as shown in the screenshots attached.
  
  If you still see your information available on our site, please send a link to the profile or screenshot of the information to our email support team and we will promptly investigate this concern for you.
  
  We consider this matter resolved. Should you have any additional questions, please feel free to contact our Customer Support team at ************** or via email at ************************************************************.
  
  Regards,
  ************************** Customer Support

• Initial Complaint

  Date:10/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ************************** **************** obtained my banking information and has charged me $29.16, 3 times, 10/16/2024, 10/19, 10/26/2024. The only information I gave them was an email address. I never gave them my debit card number or banking info. I attempted to block their charges at my bank. I cancelled my debit card and ordered a new one, but this company has now obtained access to my online banking wallet. Im horrified and sick over this. Any attempt to stop the charges through the company has failed.

  Business Response

  Date: 11/12/2024

  Hello **** ***** *****,
  
  This message is in reference to BBB Case #: 22476495.
  
  We have received and reviewed your BBB complaint. We apologize for the inconvenience this may have caused.

  Please keep in mind that our service begins with a trial period, of which you have full access to our comprehensive database and unlimited searches. After the trial, if not canceled, the monthly subscription period begins and will bill each month going forward. Since we were not contacted by you to cancel your account, you were billed for the $29.16 monthly membership.

  Per your request, your account has been canceled as of today. Your cancellation confirmation number is *********.

  After further review of your account, it appears you were only charged once for the $29.16 membership. If you have seen multiple charges on your account, please send a screenshot of the charges to our support team and we will promptly investigate the charges for you.
  
  However, we are pleased to inform you that we have approved your refund request and have processed the refund. The amount of $29.16 has been credited back to your original payment method. Please allow a 3-5 business days for the refund to reflect in your account, as processing times may vary depending on your bank or card issuer.
  

  For your reference, the confirmation number for this refund is R11637854.

  We will deem this complaint as resolved and if you have any further questions, do not hesitate to contact our Customer Support team at ************** or email ************************************************************.
  
  Regards,
  ************************** Customer Support

• Initial Complaint

  Date:10/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Please, allow me to ask the company to remove my name and information from the data base and website. I have addressed this previously with the company directly and in a complaint to the Better Business Bureau asking them to remove my name and information from their company's website which they agreed to do. It appears for some reason I am living in ********, ******** on their website where I do not reside and would appreciate it very much again of my name and information were removed having never given the company my approval to do this nor did I have any knowledge, please.

  Business Response

  Date: 11/19/2024

  Hello ***** *********,
  
  This response is in reference to BBB Case # ********.

  We have thoroughly reviewed your complaint regarding the availability of your information on our website. We understand this concern is of utmost importance to you.
  
  We have processed and approved your opt-out request successfully. The record associated with you has been successfully deleted from our website.
  
  Kindly allow a period of 48 hours for the data to be officially removed. Once this time has elapsed, you may search again to verify that the record is no longer present.

  Please also be advised that we aggregate this information from publicly available sources. Because the information is gathered from databases owned by public entities, ************************** has no ability to edit or remove specific content listed on your report. 
  
  If you are concerned with the availability of your public information, ************************** urges you to address your concerns with the public entities publishing the information, whether that be your local ********************* or otherwise.
  
  ************************** does not assemble or evaluate these records, but instead makes them available on a single website to individuals who have a membership with us.
  
  We consider this matter resolved. Should you have any additional questions, please feel free to contact our Customer Support team at ************** or via email at ************************************************************.
  
  Regards,
  ************************** Customer Support

• Initial Complaint

  Date:10/14/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  thought I was buying ONE singular report for once single dollar and was immediately charged $29.17. I screen shot it all too, bc these jokers tried to gaslight me and said it did state $1 today covers next 5 days and then $30 monthly afterwards. That is not accurate, look at my screen shots. I immediately requested support and sent then all my photos proof of this illegal transaction, as well as notifying my bank, my lawyer and the ** in the county this dump is doing business in ************. They did not initiate the refund until I told them I had fwd to these people and after learning of my steps to right this wrong then they authorized the refund and closed the account they opened for me without my knowledge or consent. They also were not given permission to charge my bank on any basis other than one time for one dollar and the very next day after stealing nearly $30 they CHARGED ME AGAIN for the $1 that I had originally and exclusively agreed to.

  Business Response

  Date: 11/19/2024

  Hello ******* *******,
  
  This response is in reference to BBB Case #: 22419474.

  We have thoroughly read and reviewed your dispute regarding the charges to your account. We apologize for any inconvenience this has caused you.
  
  Please note that the transaction you witnessed was a pre-authorization hold. By proceeding through the checkout process, you consented to terms indicating automatic enrollment in our monthly membership if not canceled before the trial period expires. This is shown in the asterisk next to the $1.00 trial fee, indicating there are terms and conditions tied to this fee. As a result, a pre-authorization hold of $29.17 was placed on your account at that time.
  
  After reviewing your account, we can confirm that it has already been cancelled as of 10/14/2024. At the time of cancellation, the pre-authorization hold of $29.17 was voided. Since it was a pending transaction, it could not be refunded. However, it should have reflected back into your account within 3-5 business days of cancellation. We see that you still incurred a charge for the $1.00 trial period after cancellation, as the trial fee was processed after your cancellation request. 

  However, we have issued a refund of the $1.00 trial fee as of today. Please allow 3-5 business days for this refund to return to your account.
  
  For your reference, your cancellation confirmation number is C11630854.
  
  We consider this matter resolved. Should you have any further inquiries, please do not hesitate to contact our Customer Support team at ************** or via email at ************************************************************.

  Regards, 
  ************************** Customer Support

• Initial Complaint

  Date:10/08/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ************************** uses my name for advertising their site WITHOUT my consent. It violates the right to publicity law if a comapny uses a person's name or identity to sell their products without consent. I t also violates the California Consumer Privacy Act. In addition, I am a participant of the Safe-at-Home Program, an address protection program. ************************** does not only misuse my name to advertise their site online, they also defame my reputation by untruthfully claiming to have found criminal records of me. The company is resistant to remove my information or name from their data base, athough I had contacted them several times and submitted documents, such as a copy of my notarized ID and SAH participant card

  Business Response

  Date: 11/12/2024

  Hello **** *****,
  
  This response is in reference to BBB Case # ********.

  We have thoroughly reviewed your complaint regarding the availability of your information on our website. We understand this concern is of upmost importance to you.
  
  After reviewing our record of previous correspondence with you, we can confirm that we have already processed and approved your opt-out request successfully. The record associated with you has been successfully deleted from our website.

  Please note that all of the information on our reports is sourced from publicly available information. However, we understand that people may wish to remove their information from our website for their own privacy. This is why we promptly assist in the removal of data from our website once removal is requested.

  On the checkout page of our website, the name that was inputted in the search field is automatically populated on the checkout page. Our advertising includes a search of criminal records among other fields as a possible result, not as a guaranteed result. Since your report has been removed, anyone who searches your name on our site will receive a "No Results Found" message at the end of the search or loading process. 

  We hope this provides the clarification needed. 
  
  We consider this matter resolved. Should you have any additional questions, please feel free to contact our Customer Support team at ************** or via email at ************************************************************.
  
  Regards,
  ************************** Customer Support

• Initial Complaint

  Date:10/08/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ************************** has debited my credit card a total of $51.01 and I never signed up for their service. I want my money back and I want the unauthorized/illegal debits to stop, NOW. Whatever you people are, close my account, which was never authorized in the first place!!!!!!

  Business Response

  Date: 11/12/2024

  Hello ******* *********,
  
  This message is in reference to BBB Case #: 22398370.
  
  We have received and reviewed your BBB complaint. We apologize for the inconvenience this may have caused.

  ************************** is an easy-to-use website that allows you to find people by their first and last names or by phone number. Unlike other people-search websites, we offer you unlimited searches.
  
  Please be advised, our billing terms are explained before submitting your payment option in the terms and conditions. If you do not cancel your account before the trial period ends, your subscription renews each month. In order to cancel your account, you must contact ************************** via email or by calling our *************************** at **************.

  After reviewing your account, it appears it has already been cancelled as of 10/08/2024. We have accessed your account and noticed a chargeback was filed due to a dispute placed by your bank. Due to the dispute being filed, we are prevented from refunding any transactions.
  
  However, please rest assured that your subscription is canceled and will no longer be billed. If further assistance is needed, contact your financial institution where the dispute was filed.
  
  We will deem this complaint as resolved and if you have any further questions, do not hesitate to contact our Customer Support team at ************** or email ************************************************************.
  
  Regards,
  Customer Support

• Initial Complaint

  Date:10/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The recurring charge on my Amex of $29.16 per month by Checkpeople ********** Fl card 7550 was not authorized by me. I have never subcribed to a company by this name and thought it was an charge by the subway/ bus system which i had just approved as an on going charge. I have no idea who they are or what their product is. It is ripping off senior citizens.

  Business Response

  Date: 11/12/2024

  Hello ******** ******, 
  
  This response is in reference to BBB Case #: 22388394. 
  
  We have received and thoroughly reviewed your complaint regarding the unauthorized charges to your credit card, and we sincerely apologize for any inconvenience this may have caused. 
  
  Please be advised, we have searched our database with the information you provided and were unable to locate an account. Please respond with all of the information below so that we can more quickly assist you:
  
  Email Address used to create the account: 
  First and Last Four Digits of the card:
  Member ID:
  Screenshot and date of the charges:
  
  We recommend that you provide this information via our support email address to expedite this process of locating your account and resolving your concerns.
  
  We will consider this complaint resolved. Should you have any additional questions, please don't hesitate to contact our Customer Support team at ************** or via email at ************************************************************.
  
  Regards,
  ************************** Customer Support