Business Profile

Personal Injury Lawyers

Morgan & Morgan

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Complaints

This profile includes complaints for Morgan & Morgan's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

336 total complaints in the last 3 years.
139 complaints closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:07/18/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
- 5/9/2024 Morgan and Morgan took my slip and fall case.- From 5/9 - 7/2/24 updating Morgan and Morgan about my medical status including appointments and medical findings -7/2/2024 I received a call from my lawyer who stated that the law firm is declining representation of my case with no warning or explanation!!- 7/3/2024 Received letter from law firm declining representation of my case!!- 7/3/2024 Sent email to the Associate Attorney asking for Copies of All Signed Documents related to Case, but have not received a response.- 7/18/2024 Since Morgan and Morgan dropped my case. I am now left in a lurch with out-of-pocket expenses and am still seeing Orthopedic doctors and continuing my Physical Therapy!!! Also, I have not been able to find another law firm that will take my case and am asking Morgan and Morgan to reinstate my case and help senior citizen recover at least some of his expenses!!
Business Response
Date: 07/19/2024
I want to start by expressing my sincere apologies for how you are feeling. Our attorneys carefully reviewed your case and considered every possible avenue of legal representation, and I can assure you that this decision was not taken lightly. While I understand that it can be challenging to hear that we were unable to take on your case, I want to assure you that we always strive to provide the best possible representation and support to our clients. If you have any questions or concerns about the decision, please do not hesitate to reach out to us at ********************
Kindly be informed that your request for a copy of your case file has been relayed to the relevant parties to ensure a resolution.
Thank you for bringing this matter to our attention and we look forward to resolving this issue to your satisfaction.

Sincerely,
Client Experience Team

Customer Answer
Date: 07/24/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************
Initial Complaint
Date:07/15/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I reached out to Morgan and Morgan after a woman ran a stop sign and slammed into my car. I provided all information. Morgan and Morgan guaranteed I'd be contacted by team outside of my work hours. I provided my availability and asked if it was an issue, Morgan and Morgan said "no". I even told them I need evening or weekend doctors, to which I was informed would not be an issue. At this time Morgan and Morgan has refused to make contact with me during my availability. When I spoke to my legal team and customer care they all continued to refused and even told me to get over it. I have requested for MONTHS they fix the technical issues on their end with my online portal in writing and on the phone. They have refused to make corrections. Morgan and Morgan has failed to establish follow-on medical care for me. Morgan and Morgan has failed to address the medical bills from the accident which have hit my credit report. The legal teams response was "o-well". I request I be released from my contract with a letter from Morgan and Morgan that they are NOT entitled to a single dime from me or any settlements if I hire a different attorney. This is not unreasonable as Morgan and Morgan hasn't done a single action other then constantly speak disrespectfully to me. Yet Morgan and Morgan refused. I requested a new legal team be assigned and was told they'd probably say "no" and leave me with the disrespectful and worthless current team I have. At this point I have no solutions from Morgan and Morgan other than they don't care and they enjoy treating clients disgustingly. At this point I can only speak poorly about Morgan and Morgan as a whole, which is a shame as the organization many years ago was once decent.
Business Response
Date: 07/16/2024
Hello *********,

We are sorry to hear about your experience with our firm.
We will be escalating this matter with management for further investigation.
Thank you!
Client Experience Team
*******************
**************
Customer Answer
Date: 07/19/2024

Complaint: 21993213

I am rejecting this response because: I am still awaiting communication from Morgan and Morgan to be done after 530pm during the week. There has been no positive contact from Morgan and Morgan.

Sincerely,

*********************************
Business Response
Date: 07/24/2024
Good afternoon, *********,
I hope this message finds you well. We are sorry to hear that you do not believe your concerns were addressed in your original complaint. Our new legal team, assigned to your case, attempted to contact you on July 19th and left a voicemail. However, we have not received a response from you, which left us with the understanding that the matter had been resolved.
Kindly be advised, we have raised your concerns with the relevant parties to facilitate a seamless resolution moving forward.
Should you have any further questions or concerns, please feel free to reach out directly. We remain committed to addressing any issues promptly and effectively.
Client Experience Team,
*******************
************
Customer Answer
Date: 07/31/2024

Complaint: 21993213

I am rejecting this response because: I have spoken to several customer care representatives (I make regular calls to Morgan and Morgan that go un-responded to by Morgan and Morgan) that all state they are refusing to take action and correct the issues. On July 30th I received a text message (no call...no email...a text from a random individual) asking about my case. I responded (almost immediately) with the factual information with my case. I have received no further text messages, emails, or phone calls. I'm not even sure this ****** is a real person with Morgan and Morgan or even chose to do anything with my case/issues.

Sincerely,

*********************************
Business Response
Date: 08/30/2024
*********,
Once more we are sorry to hear that you insist that you have had no communication with your case staff. Our records show you requested her email on 8/22 and that same day she responded with the information you provided.
Read below:
Type: Outgoing Sender: ************************* To: ********** Sender Phone: ************** Assigned To: EditStill looking. My email is *****************************August 22, 2024
8:50 AM
Delivered Delivered
Type: Incoming Sender: ********************************* To: ********** Sender Phone: +1********** Assigned To: EditAny luck?If you can find a place within 15 min drive of ***** beeline highway that will take me the second I walk in the door be done within 30 mins Ican go there. I can take no more than a 1 hour lunch during work day. Also what's your email so I can send the ambulance bill and hospital bill. Thosehave to get taken care of l. I'm being harassed via phone daily for the costs August 22, 2024
5:20 AM
************************* is the case manager on your case and her email is ***************************** as mentioned above in the message she sent you.
Please reach out to us if you have any questions.
Thank you!
Client Experience Team
*******************
Initial Complaint
Date:07/15/2024
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I called and spoke with a ******* who I was transferred to be in the intake department. I inquired about nearby locations as the Morgan and Morgan commercial ad suggest parties do, stating that " "call us for a nearby location" and advertisement indicates there many locations. I asked areas outside of the ******* to include Gwinnett specifically.When I inquire representative ******* at first said they only have one location. The person stated the only two locations in the Metropolitan and surrounding areas was ******* and ***********I inquired multiple times stating this did not sound accurate.The representative also said that they do not have appts for in person consultation but only over the phone. Ive had another representative on the phone advise me only if there is a deposition do they meet there clients in person.
Business Response
Date: 07/16/2024
Dear *******,
We are sorry about your experience with our intake department.
I have escalated your concerns to the department supervisors so they can investigate further what transpired.
Thank you for bringing this to our attention.
Client Experience Team
*******************
**************
Initial Complaint
Date:07/13/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was involved in a car accident in April 2022. I hired Morgan and Morgan in January of 2023 due to the slow process of the claims with the other party insurance who was at fault. February 2024, a settlement was reached. I have been passed around from various attorneys to include one from out of state who was trying to help connect me to attorney in my state. Months later, I got in touch with an attorney from my state to assist me in finalizing the settlement which has been reached. There has been zero contact since. I have been sending emails repeated to get this completed.
Business Response
Date: 07/15/2024
Hello *****************************,

We thank you for your feedback. We are sorry for all the time you have waiter and appreciate your patience while your team continues to effortlessly work on resolving your case.
I see you spoke to your case staff today 7/15, therefore we hope the conversation brought a resolution to your complaint.
Thank you,
Client Experience Team
*******************
**************
Customer Answer
Date: 07/15/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. An attorney called me at 11:54 am MST to discuss a resolution. Thank you.

Sincerely,

*****************************
Initial Complaint
Date:07/08/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am not getting updated information in a timely manner about a car accident which happen June 26, 2023. Auto Accident Case Number: ********. Case Name: ********************************** vs ***********************. I have tried to reach out to my lawyer *********************** ************** and *************************** (Case Manager) ************** but to no avail. The last time I talked to my case manager a few months ago she told me she was waiting on the VA for some medical bills. I am a 100% service connected veteran and was hit from behind at a traffic light while legally stopped. They said that the case is closed but I have no idea about the insurance payouts or nothing. No one is returning my e-mails or calls.
Business Response
Date: 07/10/2024
*********,
We are sorry to hear about your experience with our firm. We noticed that you spoke to **************** today 7/10. Given this information, we consider your concerns addressed.
If you have additional details or concerns you would like to discuss further, please reach out to the Client Experience Team.
Thank you,
Client Experience Team
*******************
**************
Customer Answer
Date: 07/10/2024

Complaint: 21958005

I am rejecting this response because: I have not spoken from no one from Morgan & Morgan this month of July, 2024.

Sincerely,

*********************************
Business Response
Date: 07/19/2024
First and foremost, I apologize for the distress and inconvenience this may have caused you. Kindly be informed that your request has been relayed to the relevant parties to ensure a resolution.
Thank you for bringing this matter to our attention and we look forward to resolving this issue to your satisfaction.

Sincerely,
Client Experience Team
*******************
************
Initial Complaint
Date:07/07/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I just need to complain about my case. They did not take care of my case as they should in my opinion. Communication was not straight forward from the beginning. They wasted my time and energy for months instead of informing no compensation for your case and closing my case early from the start. Five months dragged along as if I'm a fool. Cold world cold company. Never trust their company again where you are just a case number instead of a humanbeing human being. I see better.
Business Response
Date: 07/10/2024
Good afternoon,
We will not be replying to this former client out of respect for her request of "No further communication from business".
Thank you,
******
Business Response
Date: 07/10/2024
*******,
Please reach out to our Client Experience Team to assist with your complaint.
Thank you,
Client Experience Team
*******************
**************
Initial Complaint
Date:07/05/2024
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear Reader,Thank you for taking the time to read this review. On 14 Oct 2023 I was the victim of ped vs vehicle hit and run. Driver has not been identified. On 24 Oct 2023 I hired Morgan and Morgan. My first assigned attorney ended up leaving the firm and I was next assigned ******************** first, it seemed all was going well. Until I began calling around to the entities involved with ny case.My case was settled 01 March 2024. I discovered the check was mailed to his firm on March 25.Upon further investigation I discovered the largest bill was paid by my insurance in early January. I also provided Mr ******* attorney assigned by Morgan and Morgan,on my behalf, the information of the correct ************* I advised him the ambulance company had sent my account to collections and is accruing interest.Mr ****** and myself,as time progressed, experienced a major breakdown in communication. I contacted client relations several times, even requesting no further communications with Mr ******* On one occasion, after filing my concerns, as well as several reviews online, and advising Mr ****** not to contact me, he called my daughter and threatened to *** me for defamation. After several emails from Mr ****** attempting to bully, gaslight and guilt me into removing my reviews, and my refusal to do so, he fired me as a client. Citing the main reason as conflict of intrest and comment of abuse from me.He advised, that now I am to recieve a larger amount, due to the reduction in fees, I will need to hire a new attorney to release the remaning funds held in trust, by law, in order to pay the lien.Currently my settlement funds are being held hostage.
Business Response
Date: 07/10/2024
Thank you for your patience while we continue to research this matter.
Thank you,
Client Experience Team
*******************
Customer Answer
Date: 07/20/2024
Good afternoon,
I had not replied as to wether or not this matter had been resolved as it was only late yesterday 19 July 2024, that resolution was reached.
Thank you ******************* of Morgan and Morgan.
Customer Answer
Date: 08/14/2024
Good afternoon,

I had not replied as to wether or not this matter had been resolved as it was only late yesterday 19 July 2024, that resolution was reached.

Thank you ******************* of Morgan and Morgan.
Initial Complaint
Date:07/03/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Im a client of Morgan & Morgan due to a car accident. I been out of work for 3 weeks due to accident. So I asked Morgan & Morgan for a pre-settlement loan to get my prescriptions filled and pay my bills. They keep sending me to doctors and Im getting more & more prescriptions and I dont have the money to get them filled as I explained to attorneys. I have an herniated disc in my back and I also have bad pain shooting down my leg. I have missed serveral days of work due to the injuries and by me not getting my prescriptions filled and taking my meds as I should its getting worser. They for the people but I guess not for the people after explaining my situation the my attorney. First they told me that a loan is not in the best interest of me as there client.second they said that they dont do loans in ***** policy cases. The next lawyer I spoked with just told me no that its a Morgan & Morgan policy that they dont do loans. The. After explaining my situation they said that they would email someone and see if they can get it approved. And never did. So I called to speak with an supervisor and from what the supervisor said in so many words theyre lieing they do loans at their own discretion. Whats their discretion? I dont know. But this is a terrible way to treat your client thats suffering injuries. They are my attorney and should be in the best interest of me as their client but theyre not. This will be my last time dealing with Morgan & Morgan. Some of the people in that law firm is no good for the people not saying all of them because its some nice sweet people that *** spoked with in the firm. **** morgan needs to teach some of his attorneys how to be for the people because hes experienced financial hardship of accident injuries and not working, lawyers taking advantage etc.
Business Response
Date: 07/10/2024
Santonia,
We are sorry to hear about your experience with our firm. Regarding loans, our firm will only work with "Claim ****** which we fully trust, however, not all cases are approved for loans due to many reasons one of them being the high interest rates. Not approving some loans is our way of protecting our clients and we are sorry you may not see it that way.
If you have additional details regarding your concern, you are welcome to reach out to Client Experience when you have a chance.
Thank you,
Client Experience Team
*******************
**************
Customer Answer
Date: 07/10/2024

Complaint: 21939978

I am rejecting this response because: At the time that I requested the loan I was told that Morgan & Morgan had a policy that stated they do not do pre-settlement loans at all. Also was told they didnt do loans on $10,000 & $20,000 policys. Now for the firm to come forward and say that they do pre-settlement loans only with Claim ***** is very contradicting to the lies they have told me and the pain Im suffering due to pain from my accident injuries and being out of work, not having money to fill my meds that I need for the pain and suffering of this accident. Everyone goes thru an financial chrisis after an accident but for Morgan & Morgan thats suppose to be for the people to give me the run around and lie to there client and say they dont do pre-settlement loans is heart breaking to me as a client. Its as if I cant trust my attorney with my life in there hands. This makes the firm looks very untrustworthy and people like me to not even want to deal with this firm never again.

Sincerely,

*******************************
Business Response
Date: 07/19/2024
Good afternoon, ******************,
I hope this message finds you well. First and foremost, I apologize for any inconvenience this may have caused and I want to assure you we will use this feedback to perform an internal investigation to make sure we have capitalized every opportunity for a smooth resolution. I have noticed since the filing of this complaint, you have signed your closing statement in regards to your claim. At this point in time a loan request would only delay you from receiving your settlement funds and would not be beneficial as your legal team has previously explained. Following your signed closing statement; you should receive your funds after 10 business days.
If you have additional details regarding your concern, you are welcome to reach out to Client Experience when you have a chance.
Thank you,
Client Experience Team
*******************
**************
Customer Answer
Date: 07/24/2024

Complaint: 21939978

I am rejecting this response because: nothing that this law firm tells you is true and they always have a response about their negligence. At first they didnt do pre-settlement loans but turn around to find out that they do but only through one company CLAIM ***** so I tried and they still batted me down because my case had settled and if I get a loan it would take longer for me to receive the settlement. Remind you that I signed my closing on the settlement July 3, 2024. Now if you go back and read their last response to my complaint it says YOU WILL RECEIVE YOUR SETTLEMENT 10 BUSINESS DAYS AFTER SIGNING YOUR CLOSING its now July 23, 2024 and I still havent received my settlement after 14 BUSINESS DAYS their excuse is that they havent received the check yet. So why stipulate that I would receive my check in 10 business days after signing the closing. This is not ok for a law firm as big as Morgan & Morgan to spin/lie to their clients
In times like this. Its very disgusting and unprofessional. I will NEVER again use this law firm nor will I ever recommend anyone to use this law firm. They dont work for the people, they work for self and they are very much controlling and manipulative over your case. They do what they want. Not what you want. I always thought that lawyers worked for their clients but I guess not.this law firm is a piece of c*** with a big name that I wish I never indulged into.
Sincerely,

*******************************
Business Response
Date: 07/24/2024
Good afternoon, *******,
I am writing to request this complaint be closed. It has been clearly communicated to the client on multiple occasions by their legal team why their loan applications were denied under their specific claims. Our legal team is currently collaborating closely with our accounting department to ensure settlement funds are processed and released promptly. The clients check was cut on 7/23 and should arrive very soon. It's important to note that the client was not promised a loan, and any concerns regarding a misunderstanding of the firm's stance on pre-settlement funding have been addressed. We believe this matter should be marked as resolved. Further attempts by the client to obtain a loan could be viewed as attempts of extortion.
-Client Experience
Business Response
Date: 07/30/2024
Good afternoon, ******************,
We apologize for any miscommunication and will be handling this internally to ensure smoother interactions moving forward.
I have noticed since the filing of this complaint, your case manager *****, engaged in a conversation with you on 7/25.
Now that you have received your settlement check, we anticipate the successful resolution of this issue. Should you encounter any further difficulties or have additional concerns, please do not hesitate to reach out to us directly. We are committed to providing you with the assistance you require.
Sincerely,
Client Experience Team
************
*******************
Initial Complaint
Date:07/02/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was in a car accident back in 2021 and was partially paid in 2022. I was told my final check would be able to be picked up but there was apparently some hiccups with my ******** (who was my second ******** after my initial one apparently left) and the front staff. When contacting ****, my latest ********, again he said he had to reconsult with another ******** named ******************* and he now had to place the remaining money in a trust until my insurance company sorted things out. This was 1/21/2022. I wrote him another email explaining my insurance company stated they did not contest the MedPass and thats why I wasnt understanding why he was still doing a trust with the remaining money. He did not respond again to me. I actually waited to give the companies proper time, as I am understanding that insurance and settlements take time. However, I still have not received the remaining money and am now questions the ethics law followed to be honest.
Business Response
Date: 07/09/2024
********,
We are sorry to hear about your experience with our firm. We will be escalating your concerns to management to make sure this is resolved.
Thank you for your patience.
Client Experience Team
*******************
Customer Answer
Date: 07/09/2024

Complaint: 21930547

I am rejecting this response because: it has not yet resolved the original complaint.

Sincerely,

***************************
Customer Answer
Date: 07/16/2024
I have still not received this check despite being told I would the next day.
Customer Answer
Date: 07/16/2024
I have still not received this check despite being told I would the next day.
Business Response
Date: 07/23/2024
Good afternoon, ********,
I hope this message finds you well. Kindly be advised that we have gone ahead and escalated this matter to the relevant parties to ensure a smooth resolution. The final proceeds amount of $1,646.17 will be mailed by the end of business day today and should arrive to you within the next 7-10 business days.
Should you encounter any further difficulties or have additional concerns, please do not hesitate to reach out to us directly. We are committed to providing you with the assistance you require.
Client Experience Team,
*******************
************
Customer Answer
Date: 07/30/2024

Complaint: 21930547

I am rejecting this response because: I have still not received said check and it was not sent via certified mail so I am unable to track this piece of mail. Given the multiple situations in which this company has failed to follow through with previous promises, despite the law requirements, I would like the check that was sent via **** canceled and a new check sent via certified mail for accountability and peace of mind. I believe, after the time frame (YEARS) and undesirable amount of time/work I have put into obtaining this final check, certified mailing is the least they could do. Thank you.

Sincerely,

***************************
Customer Answer
Date: 08/07/2024
As of 8/7/2024 at 0800, I have still not received the check or any other form of monetary reimbursement.
Customer Answer
Date: 08/07/2024
As of 8/7/2024 at 0800, I have still not received the check or any other form of monetary reimbursement.
Customer Answer
Date: 08/07/2024
As of 8/7/2024 at 0800, I have still not received the check or any other form of monetary reimbursement.
Customer Answer
Date: 08/07/2024
As of 8/7/2024 at 0800, I have still not received the check or any other form of monetary reimbursement.
Customer Answer
Date: 08/07/2024
As of 8/7/2024 at 0800, I have still not received the check or any other form of monetary reimbursement.
Customer Answer
Date: 08/07/2024
As of 8/7/2024 at 0800, I have still not received the check or any other form of monetary reimbursement.
Customer Answer
Date: 08/07/2024
As of 8/7/2024 at 0800, I have still not received the check or any other form of monetary reimbursement.
Customer Answer
Date: 08/07/2024
As of 8/7/2024 at 0800, I have still not received the check or any other form of monetary reimbursement.
Customer Answer
Date: 08/07/2024
As of 8/7/2024 at 0800, I have still not received the check or any other form of monetary reimbursement.
Customer Answer
Date: 08/07/2024
As of 8/7/2024 at 0800, I have still not received the check or any other form of monetary reimbursement.
Customer Answer
Date: 08/07/2024
As of 8/7/2024 at 0800, I have still not received the check or any other form of monetary reimbursement.
Business Response
Date: 08/13/2024
Good Afternoon **************,
Kindly be informed that we had promptly relayed this matter to the relevant parties to ensure your funds were being handled accordingly and disbursed effectively.
I have also noticed that since the filing of this complaint, your Paralegal, *****, engaged in a conversation with you on 8/9 about these funds.
Now that communication appears to be back on track, we anticipate the successful resolution of this issue. We apologize for any expectations set previously falling through, you will be receiving your Delayed Cost Deposit very soon. Should you encounter any further difficulties or have additional concerns, please do not hesitate to reach out to us directly. We are committed to providing you with the assistance you require.
*******************
************
Business Response
Date: 08/13/2024
Good Afternoon,
Kindly note this conversation our client, ************** and her case manager, *****, had on 8/9 about these funds. Her check has been cut and she will be receiving these funds very soon.
We anticipate the successful resolution to this complaint.
Please have a wonderful day,
Client Experience Team
Initial Complaint
Date:06/27/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I reached out to Morgan and Morgan shortly after my accident in April of 2022. Over the 2 years I would receive calls and I would return them to be told sorry we need to reach out to the other party for information and will call you back. 2 years.Then I received a phone call at the beginning of April to say my insurance has been waiting on an answer. An answer to what? First time I am hearing this and my case had been moved to another attorney and team. I spoke to the Attorney, and he requested medical records from me which I sent immediately. By the 12th of April my insurance carrier sent me a message that settlement had been sent to Morgan and Morgan. Awesome I think so we can finally close and move on. I wish that was the case. Back and forth yes I can say my Attorney will respond to emails, but it's the same oh my team is working on it. Well are we going to be working on it for another 2 years? I was told ***** days in April. Then ***** days in May as my team is working on it. Well with only seeing 2 doctors down in ******* at the time not much should need to be checked seriously. With 2 years of them having the case they are still checking. In just a week it will make 3 months of them having the settlement in hand. No I have not received anything to sign. I am used to the Hurry up and **** military taught me well, but, I have been waiting for 2 years. 2 years 3 months(almost 4)to be exact. In 2 years time has the team or teams my case has moved through should have gotten the quotes from the 2 Doctors seen in ******* as well as gotten the Insurance Lien. If the hospital has a bill of 200$ pay it. If Doctors' have a 0 balance move along! So ready for this nightmare to be over. Send me the paperwork to sign off on take your fee and let's all move on. All I ask. And if you are making *****% off of me then for the Love of all that's holey do the right thing. Work on it and Finish it. Give me a time of it will be completed by.
Business Response
Date: 07/09/2024
******,
We are sorry to hear about your experience. To better serve you please reach out to our Client Experience Team so we can escalate this matter to management.
Thank you,
Client Experience Team
*******************
**************
Customer Answer
Date: 07/11/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****************

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Morgan & Morgan is NOT a BBB Accredited Business.