Complaints

This profile includes complaints for Morgan & Morgan's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Morgan & Morgan has 93 locations, listed below.

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  Morgan & Morgan

  20 N Orange Ave Ste 1600 Orlando, FL 32801-4624

• 

  Morgan & Morgan

  230 N Woodland Blvd Suite 308 Deland, FL 32720-4289

• 

  Morgan & Morgan

  14229 US 441 Tavares, FL 32778

• 

  Morgan & Morgan Law Firm, PLLC

  47 Maple St Ste 104D Burlington, VT 05401-4791

• 

  Morgan & Morgan

  15 Constitution Dr Suite 106 Concord, NH 03301

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/08/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We wanted to hire an attorney last year (2023) about April so Morgan and Morgan was our go to. They gave us the information of an attorney in **** where the problem occurred. Our mother passed away from starvation according to the doctor *** signed the death certificate. The Dayton attorney has two boxes of medical files that we paid to get. They waited almost a year to tell us they would not represent us in a wrongful death suit.

  Business Response

  Date: 08/12/2024

  Hello *******,

  Thank you for reaching out and sharing your situation with us. Im truly sorry to hear about the difficulties youve faced and the delay from the attorney in *****

  After reviewing your case, we determined that its not within our expertise to handle this matter effectively. For this reason, we referred you to another firm that we believe would be better suited to address your wrongful death claim.

  We understand this is a challenging time for you and your family and we truly hope you can find the justice you are seeking. 

  Best regards,

  Client Experience Team

  ******************* 

   

• Initial Complaint

  Date:08/06/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Had a slip and fall case with the city of ******* that was settled on February 2023. I received a closing statement that included the breakdown of all costs. They gave me the first part of my settlement in March in the amount 15k. I was told they would hold a total of $4,101.48 for bills that needed to be paid plus $1,500 as a deposit. They would hold it for 3 months and once they paid everything, they would release the funds. It took them about 4-5 months to issue the rest of the money, however they only paid back $2,340.89 claiming they had paid the providers. I reached out because it did not add up. They paid *************** $1,329.01 which Cigna refunded me because I did not owe any money to them. I called all the other providers to find out if they had been paid and they all said no. When I reached out to Morgan and Morgan, the representative agreed that no providers were paid and claims the amount due was paid. I emailed, called, and even went in person but no one would speak to me. I was requesting a final account statement to confirm what she said and make sure I was not wrong. Once I explained the discrepancy after she admitted that no providers were paid, she went radio silence. I wrote a bad review on ****** in the hopes they would reach out and while they responded, they wanted me to reach out to them which I did on 2/14/2024 via email like they requested and did not receive a response. I just want a breakdown to confirm what I was told. If no providers were paid, I should have received $5,340.38. I want to know where the $2,999.49 are.

  Business Response

  Date: 08/07/2024

  Good Afternoon Ms. ********,

  Kindly be informed that we have promptly relayed this matter to the relevant parties to ensure your concerns were addressed. 

  I have also noticed that since the filing of this complaint, your Attorney, *******, engaged in a conversation with you today, 8/7. I understand he also sent an email over further breaking down the $2,999.49 you mentioned. 

  Now that your questions and concerns have been addressed, we anticipate the successful resolution of this issue. Should you encounter any further difficulties or have additional concerns, please do not hesitate to reach out to us directly.

  We are committed to providing you with the assistance you require. 

  *******************

  ************

  Your Client Experience Team 

  Business Response

  Date: 08/07/2024

  Good Afternoon,

  Kindly be aware of this email communication our client's Attorney, *************************, sent today. 

  He mentions what those outstanding costs were that came out of Ms. ******** DCD settlement check. These were costs our firm paid on her behalf, and they are non negotiable. All clients sign their retainer, which accepts these costs be paid with settlement funds. 

  We anticipate the successful resolution to this concern now that ******* has explained things to Ms. ******************* you for your assistance and for brining this to our attention,

  Client Experience 

  Customer Answer

  Date: 08/07/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

  Business Response

  Date: 08/07/2024

  Good Afternoon,

  Please kindly be aware of this response *******, our client's Attorney, forwarded to us from their conversation today. This was written by Ms. ****** herself. 

  We are glad to have assisted with getting this addressed. 

  Please have a wonderful day,
  Client Experience 

• Initial Complaint

  Date:08/06/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received settlement. Lawyers got paid and I waiting over 3 weeks for my check nobody knows anything Thier withholding 23k +

  Business Response

  Date: 08/06/2024

  Good Afternoon,

  Please note this client's check is ready and they simply need to pick it up from our office. I have attached a photo of the communication the client's case manager sent at 1:25PM today giving the instructions for successful pick up of the $23,000 check.

  We anticipate a successful resolution after explanation of the current situation. 

  Please have a wonderful day,

  Client Experience Team

  Business Response

  Date: 08/06/2024

  Good ******************************* noticed your check is ready for pick up. Here are the instructions your case manager had communicated and left within your file today:

  "GPS to: ************************** *******************************************************

  Once you are parked make your way to the 3rd floor of the garage. There is a walkway over the tower.Once in the tower, look for elevators on the right. Take the first group of elevators up to the 7th floor. A receptionist will greet you when doors open."

  Now that communication and your check's disbursement seems to be back on track, we anticipate the successful and satisfactory resolution to these concerns. Should you have any questions please feel free to reach out:

  ******************* ************

  Your Client Experience Team

• Initial Complaint

  Date:08/05/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I completed a settlement of my Workmens Compensation claim April 2024. I was told that it would take approximately 6 to 8 weeks for the funds to disperse. While the case was pending, I of course was covered under Workmens Compensation and able to have all of my medical expenses paid for. Since the case settled, of course, Im now responsible for paying out-of-pocket for my care, and this settlement was to afford me the ability to pay following settlement of my case and Workers Comp. Since settling my claim I have sent multiple emails and text messages to my legal team often taking several days for them to respond or not respond at all. For the last 2 1/2 weeks I have been told that my payment is with accounting. I updated the team that I had an MRI and was at risk for losing my medical doctor as I had to cancel several appointments due to the out-of-pocket cost. However, I was continually told it was still with accounting. They of course have been paid because the defense attorney has issued them the check, however, they have not released my portion to me to be able to continue treatment. I have submitted complaints to their customer experience hotline to no response either. The first I did via email the second I did through their website. I emailed the legal team to let them know that my physician had terminated me due to lack of follow up I let them know was because I could not afford to pay out-of-pocket on my own and needed the funds from my workers comp settlement. I also let them know that by me suspending treatment. It makes it look bad on the injury case that I also have pending with them, which Im sure they will now drop me from.. I tried to over communicate with them and keep them up-to-date. however, they have terrible communication and response to their clients. Its not like Im asking for money that I was not awarded for settlement of my case. they received their payment so I cant understand why theyre holding mine.

  Business Response

  Date: 08/06/2024

  Good Afternoon ******************,

  Thank you for bringing these concerns to our attention. Please note we have promptly escalated this to ensure you receive communication from your workers compensation team. Our accounting department handles things first come first serve, and I can guarantee that while viewing your file your legal team for your workers compensation case have been actively communicating with accounting attempting to disburse funds as quickly as possible.

  You will receive funds soon, and in the meantime your team will be reaching out to address any specific questions. We anticipate the successful and satisfactory resolution resolution to this concern.

  In the event you do not hear from your team within 72 hours, please reach out to us directly:

  *******************

  ************

  Your Client Experience Team

  Customer Answer

  Date: 08/08/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:07/31/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Wrong name/Wrong number Continues to call to get business

  Business Response

  Date: 08/01/2024

  Good afternoon, 

  We are sorry to hear about your recent experience. Please be aware that your feedback has been escalated and will be internally handled to ensure a smooth resolution moving forward.

  Should you have any further concerns or would like to inquire with us, please do not hesitate to reach out.

  Thank you for your understanding.

  -Client Experience Team 

  *******************

• Initial Complaint

  Date:07/31/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Case has been settled for over a year. There are several medical bills that need to have resolution. Medical procedures ordered and approved that were incorrect. I have been trying to contact attorney team with calls and emails for over a year. They respond sometimes but with no resolution. The case has changed attorneys three times. I have tried to escalate this within the client experience team several times with no resolution.

  Business Response

  Date: 08/01/2024

  Good afternoon, April, 

  First and foremost, I apologize for the distress and inconvenience this may have caused you. Kindly be informed that your concerns have been escalated to the relevant parties to ensure a resolution.  
   Thank you for bringing this matter to our attention and we look forward to resolving this issue to your satisfaction. 
  
  Sincerely, 
  Client Experience Team 

  ************

  *******************

  Customer Answer

  Date: 08/05/2024

   
  Complaint: 22073111
  
  I am rejecting this response because:

  I have also been contacting the client experience team with no results. Theirs is the only number/email contact to place a complaint. They keep telling me they are escalating the issue; however, I still have not been contacted by my attorney or his team. My case has been settled for over a year. 

   

  Sincerely,
  
  ***********************

  Business Response

  Date: 08/07/2024

  Good Afternoon ****************,

  I hope this message finds you well.

  We apologize for the delay in communication and understand your concerns regarding the unresolved issues. We have been actively coordinating with your legal team to expedite the resolution process and ensure that your funds are delivered to you as swiftly as possible.

  We acknowledge the complications related to previous medical payments, which have indeed contributed to the delay. Rest assured, we are implementing several strategies to address these issues effectively. Your team has been waiting to provide you with the most positive update, as they aim to confirm that everything is resolved and back on track.

  Thank you for bringing the lack of communication to our attention. We are prioritizing this matter to ensure you receive the necessary updates promptly. You can expect to hear from your team very soon with an update on the progress.

  If you have any questions or would like to discuss this further, please feel free to reach out to us via email at *******************.

  Thank you for your patience and understanding.
  Best regards,
  Your Client Experience Team

  Customer Answer

  Date: 08/20/2024

  Hello,

   

  I'm not sure what happened, I did send in another response. It appears the communication did not go through.

  In my previous response (just like the one prior) I explained that I was not satisfied with their response. I have been speaking, emailing, and texting the very same department trying to get this resolved for about a year. They haven't been able to help me so far, and they basically send me the same response they wrote on this claim each time I contact them. 

  Can this be reopened? I did send in another response, maybe their was a glitch and it didn't go through, believe me I sent it in. I don't know what else to do.  I have been trying to get someone from Morgan and Morgan to get back to me regarding this matter. My case closed March 2023 and my case has changed attorneys 3 times. No one from the new team will contact me. 

  Customer Answer

  Date: 08/29/2024

  Hello,

   

  I'm not sure what happened, I did send in another response. It appears the communication did not go through.

  In my previous response (just like the one prior) I explained that I was not satisfied with their response. I have been speaking, emailing, and texting the very same department trying to get this resolved for about a year. They haven't been able to help me so far, and they basically send me the same response they wrote on this claim each time I contact them. 

  Can this be reopened? I did send in another response, maybe their was a glitch and it didn't go through, believe me I sent it in. I don't know what else to do.  I have been trying to get someone from Morgan and Morgan to get back to me regarding this matter. My case closed March 2023 and my case has changed attorneys 3 times. No one from the new team will contact me.

  Business Response

  Date: 08/29/2024

  Hello April,

  We are sorry for the inconvenience, however, our records show that the case staff has been trying to reach you since August 22nd to no avail. 

  Please reach out to us at ************** or by email at ******************* so we can look into this again. 

  Thank you!

  Client Experience Team

• Initial Complaint

  Date:07/28/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired the Morgan and Morgan Law Firm back in 2018. I had roughly four lawyers assigned to my case between 2018 to 2024, and they have changed without any notice to me. I have only been updated on the changes when I reached out for an update on the case. I think that communication would be a big deal with such a significant law firm and its clientele. Sadly, this wasn't the case. The company's lack of communication with me as a client is profound. I do not know if this is based on the monetary gain the company assumes to receive from the client's case. So, I have been connected with my last lawyer, who has been excellent. My current issue with Morgan and Morgan is that I signed a settlement with the company in September of 2023. The company is now claiming that when they attempted to pay out the settlement, they could not do so because they could not contact me. Please keep in mind that no communication was received from their company after signing the settlement that was provided via email. This company had three different available forms of communication with me ( email, which has been the primary source of communication, mailing address, and phone), but they utilized none. On 2/5/24, I received a call from an associate at the firm who advised of the settlement amount, which was less than the amount I signed off on. I am asking Morgan and Morgan to pay the agreed amount I signed off on in the settlement.The agreement signed is legally binding. It means Offer and acceptanceOne party needs to offer something (money, services, rights, etc.), and the other party needs to accept the offer. Technically speaking, when I signed the agreement, the settlement was legally locked in. This means that Morgan and Morgan are not allowed to adjust the settlement amount after we have a signed agreement. I am asking Morgan and Morgan to stand by their agreement and not attack the little man after they agreed to something.

  Business Response

  Date: 07/30/2024

  Good Afternoon ****************,

  Your feedback is deeply concerning, and we want to assure you that we take these matters very seriously. 

  First and foremost, we are truly sorry for the lack of communication and the numerous transfers of your case without proper notification. 

  This is not the level of service we strive to provide, and we understand how frustrating it must have been for you. Your feedback is invaluable in helping us improve our services and ensure that no other client goes through a similar ordeal. 

  Please know that we are committed to resolving this matter to your satisfaction. If you would be willing to discuss your experience further and provide additional details, please don't hesitate to reach out to us directly at ******************* or *************. Specifically, we would like to confirm that you have not received any funds as of now from your case.

  Once again, I apologize for the distress and inconvenience this has caused you. We value your trust and take our responsibility to advocate for our clients very seriously. Thank you for bringing this matter to our attention. Please be prepared to hear from your assigned team.

  Sincerely, 
  Client Experience Team  

  Customer Answer

  Date: 08/08/2024

   
  Complaint: 22055767
  
  I am rejecting your response. My reason for this is due to since your response no communication has been made from Morgan & Morgan. I have contacted the number provided and it took three days for someone to answer. When someone did answer I was placed on hold for almost five minutes. When the young lady returned she advised that my current lawyer would call me back. This has now been two days and still no response on how your company plans on following through on a signed agreement. 
  
  
  So while your quick response was appreciated. Your lack of attempt to resolve speaks in volumes. Morgan & Morgans motto states "For the People". The slogan is more than just a tagline, and represents the firm's commitment to serving people who are seeking justice and fairness, and to ensuring their rights are protected. I honestly feel that your company is not for the people. 
  
  
  Please note that I have not accepted your payment. And will not until your company stands for what they state they represent. Agreeing on a agreement and changing the terms after it has been signed off on is not legal.
  
  
  Once two or more people, such as a business and a user, have created a valid, binding contract, neither of them can change the terms of that contract by themselves. They must obtain the other party's agreement, and they must meet the four legal criteria again. The proposed change to the terms is a new offer, which the other party must accept, along with a "meeting of the minds." If the new terms make significant changes to the original contract, they may need to have new consideration.
  
  
  Please keep in mind that after the signed contract in 2018 no other arrangements or agreements were made between Morgan & Morgan and myself. 
  Sincerely,
  
  ***********************

  Business Response

  Date: 08/13/2024

  Good Afternoon ****************,

  I would like to extend our sincerest apologies for the recent lapse in communication. Your feedback is of great concern to us, and we want to assure you that we take these matters very seriously.

  We have been in contact with your attorney and, although it is regrettable that you have not yet heard from your team, please be assured that we are diligently working behind the scenes to expedite the disbursement of your funds. Your concern has brought this matter back to our attention, and we will continue to follow up with your team to ensure you receive the necessary communication.

  This level of service does not reflect our standards, and we understand the frustration this situation has caused. Your feedback is crucial in helping us improve our services and preventing similar issues in the future.

  We are committed to resolving this matter to your satisfaction. Should you wish to discuss any specifics with our team, please contact us at ******************* or ************.

  Once again, please accept our apologies for the distress and inconvenience you have experienced. We value your trust and are dedicated to advocating for our clients with the utmost seriousness. Thank you for bringing this issue to our attention.

  Sincerely,
  Client Experience Team

  Customer Answer

  Date: 08/23/2024

  This company has only commicated via text no resolution has been provided. This was only after I rejected their response after.waiting from the day of their response to the day I sent the rejection. If you review the responses sent they are literally the same response. It would be unfair to me as a consumer to close this case as answered. Please keep in mind that they responded emphatically but never provide a clear and concise explanation of the resolution provided.

   

  I can if needed provide the remaining screenshots to show that they did not provide assistance that resolved the issue.

• Initial Complaint

  Date:07/25/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a slip and fall while leaving a friend's Apartment on a night it was raining and I was taken to the ** and I was hurting. I had found an attorney unfortunately I was sent out to do all the work ; go to location of accident take photos of the spot where it happened go and get other residents stories etc. Which I realized quickly was not my job. So I had been seeking an ortho specialist and I had made an appointment and all of sudden I was being contacted by Morgan and Morgan and I was thinking it was amazing seeing how I was seeking counsel any way. I went through the in onboarding process and thinking I was good to go. Yeah, until it was months before before I was even contacted regarding the slip environment and long time after that I ended up getting robbed and I lost all my contacts and ways to get in contact with people so more recently I'm getting back on my feet and I'm reaching out to Morgan & Morgan and to no avail I'm not getting any return calls or anything in the statue of limitations for slip and fall is running out so I am only left to believe that they are representation for the management and they are making sure time runs out and I won't have a case! These Crooks

  Business Response

  Date: 07/30/2024

  Dear **************,

  I'm reaching out to address your recent feedback about your experience with our firm. We deeply apologize for any frustration you've encountered, and we take your concerns seriously.

  We understand your dissatisfaction is with the communication and progress in your Slip and Fall case since it began and we are sorry your are feeling this way. We have already taken steps to engage your legal team directly and expedite your mentioned resolution.

  Your feedback regarding the statute of limitations have been noted, and we are actively working to obtain the necessary information to move things forward effectively.

  We value your input as it helps us improve our services and ensure you receive the attention you deserve. If you have more questions or concerns, please contact my team directly at ************.

  Thank you for bringing this to our attention. We are committed to resolving your case to your satisfaction.
  
  Sincerely,
  Tariq
  Client Experience Team
  Morgan and Morgan

• Initial Complaint

  Date:07/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My issue is with ********************************* who is a lawyer at Morgan and Morgan in ***********************. ****** is my lawyer for my claim that I filled for my car accident on January 10th 2023. ****** has not been communicating with me or answering any of my emails or calls. *** been emailing him and calling him and I dont get a reply from him at all. I need his assistance with my case but it just seems like he is ignoring me and not responding with my calls or emails. Its frustrating because I have emailed him day after day and called him day after day but nothing has happened. I have no income due to my injuries that I sustained from the accident and I have been trying to get ahold of my lawyer so he can represent me for SSD and my appeal.

  Business Response

  Date: 07/25/2024

  Good afternoon, *******, 

  We apologize for any communication lapses from your legal team. Your concerns have been escalated to ensure smoother communication going forward.

  Feel free to reach out directly if you have any more questions or concerns.
  Best regards,

  Client Experience

  ************

  *******************

  Customer Answer

  Date: 07/26/2024

   
  Complaint: 22037173
  
  I am rejecting this response because: I need a response from my actual lawyer ********************************* from *********** Morgan and Morgan. I need him to assist me with getting my Social Security Disability that I have already been denied for. I asked him for help but he doesnt answer my calls or emails in a timely matter since he is my lawyer and should be helping me through my hard times since he is representing me. I have no income since I got denied for social security disability i am struggling to pay my rent and pay my bills and need assistance to get my Social Security Disability. Its very frustrating that my lawyer doesnt answer my calls or emails and it just adds on more issues then I already have like my car accident injuries and the depression and anxiety that I have been going through. 

  
  Sincerely,
  
  ***********************

  Business Response

  Date: 08/06/2024

  Good Morning ************,

  ********************************* is your personal injury attorney for your auto accident case from 1/10/23. While he would not be able to represent you for the refiling for Social Security benefits you mentioned, I noticed you recently went through a consultation for a Social Security case. We determined we would not be the best fit to represent you for the social security case, but we were able to send your case's information through our referral network. This law firm has received your case's information:

  Pond ******* Giordano 

  **************

   Should you have any other questions or need any other information, please reach out to us directly here: ******************* or ************

  Your Client Experience Team

• Initial Complaint

  Date:07/18/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Attorney ***************************** and his office have provided deceptive practices and unethical behavior during the settlement negotiation process.

  Business Response

  Date: 07/23/2024

  Good afternoon, ****,

  Please know that we take your concerns seriously, and this matter has been escalated to the relevant parties for immediate attention.

  We appreciate your patience as we work diligently to resolve this issue promptly. Should you have any further questions or need additional assistance, please do not hesitate to contact us.

  Thank you for bringing this to our attention.

  Best regards,

  Client Experience Team

  *******************

  ************

  Customer Answer

  Date: 08/13/2024

  Yes the know dropped my case and keeper check from insurance even thought I did not agree with selltlement

  Customer Answer

  Date: 08/24/2024

  Yes my attorney never filled my lost wages complain and then they lied to me saying that the insurance didnt take it but in reality they never submitted it to the insurance so in other words my attorneys did nothing for me can I fire them

  Customer Answer

  Date: 08/29/2024

  Yes my attorney never filled my lost wages complain and then they lied to me saying that the insurance didnt take it but in reality they never submitted it to the insurance so in other words my attorneys did nothing for me can I fire them

  Business Response

  Date: 08/29/2024

  Hello and thank you for your response. 

  Please reach out to us at ******************* or **************, so we can look into this further. 

  Thank you!

  ******

  Customer Answer

  Date: 08/29/2024

  We contacted the complaint line at Morgan & Morgan and they will report our concern, but have no solution for our request. We will continue to follow with BBB and state bar. 

  Customer Answer

  Date: 08/31/2024

  So I received a letter from my attorney stating that they dropped my case so what does that mean do I still have to pay for his service witch were nothing at all or can I hire new help and continue with my case elswhere

  Customer Answer

  Date: 09/04/2024

   
  Complaint: 22010949
  
  I am rejecting this response because:  
  So I received a letter from my attorney stating that they dropped my case so what does that mean do I still have to pay for his service witch were nothing at all or can I hire new help and continue with my case elswhere
  
  Sincerely,
  
  **** ******

  Business Response

  Date: 09/05/2024

  Mr. ******,

  Thank you for following up with us. We have escalated your concern to our management team for a response to your question. 
  
  Thank you,

  Client Experience Team 

  *********************************** 

  Customer Answer

  Date: 09/05/2024

  So now I contact the insurance and they tell me Cade is settled so what the next step

  Customer Answer

  Date: 09/05/2024

   
  Complaint: 22010949
  
  I am rejecting this response because:
  
  Sincerely,
  
  **** ******

  Customer Answer

  Date: 09/30/2024

  *** ******. Adresses  ******* ***** with Morgan an Morgan has kept my settlement money 

  Customer Answer

  Date: 09/30/2024

  They failed to reach out to me and settle issue and kept my settlement