Complaints

This profile includes complaints for Morgan & Morgan's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Morgan & Morgan has 93 locations, listed below.

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  Morgan & Morgan

  20 N Orange Ave Ste 1600 Orlando, FL 32801-4624

• 

  Morgan & Morgan

  230 N Woodland Blvd Suite 308 Deland, FL 32720-4289

• 

  Morgan & Morgan

  14229 US 441 Tavares, FL 32778

• 

  Morgan & Morgan Law Firm, PLLC

  47 Maple St Ste 104D Burlington, VT 05401-4791

• 

  Morgan & Morgan

  15 Constitution Dr Suite 106 Concord, NH 03301

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/06/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a slip and fall case back in September 2023. I hired Morgan and Morgan and it has been difficult trying to stay in the loop about my case. Physical therapy went on from September until March of this year. When my treatment was done, my legal team updated my case saying it was in negotiation and the company where I was injured was going to settle out of court. I finally was able to get ahold of my case manager *************************, and he told me all he needed was billing records from my medical provider and he could send the demand letter in. He emailed their records department on 4/19/24, and I haven't been able to get ahold of him or my lawyer ever since. I just want to get this whole thing over with. I haven't worked since September of last year, I'm drowning financially, and they don't sign documents for settlement loans so I can't get an advance to help me catch up. Can someone please help me out and help me get this whole thing resolved. My name is *******************, case: Reference Number: ******** Case Name: *********************** Academy Sports and Outdoor, Inc.Please get back to me as soon as possible

  Business Response

  Date: 05/09/2024

  ****, thank you for your feedback.

  We are sorry to hear about your financial struggles at this time. 

  Please reach out to us directly so we can assist you further.

  Client Experience Team 

  *******************

  **************

  Customer Answer

  Date: 05/10/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:05/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired Morgan and Morgan *********************** of ****************** I had a slip and fall accident in the parking lot owned by State ******************* after hiring ************************* of Morgan & Morgan he had called me and told me they had a settlement of $5,000 sitting on his desk waiting for me then he text messages me a few days later to inform me that they would pay it soon then a couple days later I get a text telling me that check had to be sent to ******** for my bills then I get an email I was dropped he would no longer be handling my case a few days later after that I got a call from State ******************* they told me that if I wanted to they would pick up the case pay off all my bills and help me get a good settlement I believe *********************** of Morgan & Morgan got paid off by State ******************* and drop my case I hope you can help sincerely ***************************

  Business Response

  Date: 05/09/2024

  Hi ********, 

  We are sorry for all the confusion this situation has caused you. As you may be aware, your case has not been with us since March 29, 2023 which you were advised of.

  Also, you were advised by the case staff of the following.

  By ************************; The medical payment check for $5000 will be paid to your medical carriers *********** Please respond to the insurance adjuster regarding your claim.

  April 18, 2023
  11:56 AM
  Delivered message

  ********, you were also informed that the check from the insurance carrier was made out to you by mistake when it should have been made out to ******** instead. 

  Again, we are sorry for the confusion and we thank you for bringing it to our attention.

  Client Experience Team 

  *******************

  ***************

• Initial Complaint

  Date:05/02/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Case manager was not helpful.She seemed like everything was my fault. I tried getting in touch with her multiple times but no response through email or via phone or text messages.She was absolutely rude and not helpful/ or no cooperation.

  Business Response

  Date: 05/09/2024

  ********, 

  We are sorry to hear about your experience with one of our case staff. Although, the staff member you are referring to is no longer on your case, we will make sure to escalate this to our management and the attorney in order to make this right. 

  If you would like to share any additional details about what happened, please feel free to reach out to us.

  Thank you!

  Client Experience Team 

  *******************

  **************

  Business Response

  Date: 05/10/2024

  Good morning, 

  The attorney representing this client, confirmed with me that he spoke with his client this morning and that this issue has been resolved for her. 

  Are we able to close out this complaint after confirming with the client? 
  

  Thank you, 
  

  Tariq
  

• Initial Complaint

  Date:04/29/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  June 2 2020. This was a contingency payment. My brother hired Morgan and Morgan. The case ease settled, but my family and didn't receive any of the money. My had no children and his wife divorced him and remarried.

  Business Response

  Date: 04/30/2024

  ****************,

  First of all let me express our most sincere condolences on the passing of your brother. We hope you and your family find peace and strength to endure this loss. 

  Regarding the case you are referring to, you would need to contact us with your brother's legal information in order for us to be able to locate the case information and address it properly. 

  You can contact us at ******************* or call us at ****************.

  We look forward to hearing from you soon. 

  Client Experience Team

• Initial Complaint

  Date:04/26/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is a huge scam won't take on cases of gov wrongdoing with case law.

  Business Response

  Date: 04/30/2024

  ******,

  We're sorry to hear about your frustration. While we strive to assist all clients to the best of our ability, it's important to note that not all cases align with our practice areas or legal expertise.

  We understand your disappointment and regret any inconvenience this may have caused.

  If you have any further concerns or questions, please don't hesitate to reach out to us directly.

  We're here to help.

  Client Experience Team

  *******************

  **************

  Customer Answer

  Date: 05/01/2024

   
  Complaint: 21633099
  
  I am rejecting this response because: that isnt fixing the problem I wasted my time explaining to call center people without even a paralegal degree.  When case law proves I have a case for misconduct and malice prosecution 

  Sincerely,
  
  *************************

  Business Response

  Date: 05/09/2024

  Good afternoon,

  We have already responded to **************** explaining that there are cases we are unable to handle. 

  Responding again to him with the same information seems pointless, however, we will again respond to him. 

  Thank you!

  Business Response

  Date: 05/09/2024

  ******, 

  Again, we are sorry we were not able to handle your claim. We are not saying you do not have a case nor that it does not have merit, however, we are not able to take these type of cases at the moment.

  Our case consultants are trained by the attorneys to ask the proper questions (same questions a paralegal would ask in an interview) to determine if our firm is able to handle the case. 

  We do thank you for considering our firm for your claim and hope you can find a firm who can assist you further. 

  Thank you!

  Client Experience Team

  ******************* 

  **************

• Initial Complaint

  Date:04/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I cannot get the Case Manager or the Attorney to respond back to me! The information the case manager is telling me is not true! I need to meet with someone from Morgan and Morgan to get my case straighten out. They are running me in circles, the case manager has one story and the attorney has another story!

  Business Response

  Date: 04/30/2024

  Dear ******,

  I'm sorry to hear about your frustrating experience. Your feedback is crucial, and I assure you we take it seriously.

  Please allow me to investigate this matter further and ensure that you receive the attention and accurate information you deserve.

  We're committed to resolving any issues and providing the support you need.

  Thank you for bringing this to our attention.

  Client Experience Team 

  ******************* 

  **************

• Initial Complaint

  Date:04/25/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In September of 2022 my son (now deceased) entered into an agreement with Morgan and Morgan to handle a lawsuit for pain and suffering and recovery of medical expenses due to a motorcycle accident that the other party was at fault for. I am the executor of his estate and trying to get it settled. I have been in contact with the several times last year and this year and they have not provided a resolution. I contacted them (client experience) and the one handling the claim several times this month and keep getting promises that are never kept. I need to get this resolved so the estate can be closed. I would appreciate any help, thank you.

  Business Response

  Date: 04/25/2024

  *******, 

  Thank you for bringing this to our attention. We are currently investigating your concern and will have a team member reach out to you aoon to further assist and address your issues.

  We apologize for any inconvenience this may have caused and appreciate your patience.

  Thank you!

  Client Experience Team

  ******************* 

  **************

  Customer Answer

  Date: 05/02/2024

   
  Complaint: 21624519
  
  I am rejecting this response because:
  I talked to Azaria from client services on 4/26 and was told there would be someone in contact with me by Wednesday 5/1/24 with some definitive results.  No one called so I contacted client services again on 5/2/24 and talked to ******.  He was not able to get any help and, once again, I was told that someone will be getting back to me.  It would be a first as in the past no one ever has.  I also sent an email to the case manager ******* whom I have been leaving voice mails for since the she got me to sign a document on 12/21/23.  She has completely ignored me since then.  Thank You for any help you can provide.
  Sincerely,
  
  *****************************

  Business Response

  Date: 05/09/2024

  ******************,

  We apologize for any lack of communication you are referring to, however, your case manager had attempted to reach you on May 2nd according to call notes below:

  Call: LVM to Client RE: CX + Case Updates | Disposition: Left Voicemail
  
  Type: Outgoing   ******: ***************************   Caller Phone: **************   Created By: ***************************
  - ADVISED Client to give me a call back to discuss case + updates with the case via trust disbursement

  May 02, 2024 11:40 AM

  Call: Call with Client RE: CX + Trust Disbursement updates Created By: ***************************

  May 02, 2024  12:50 PM

  - I advised Client that I received update from Finset regarding the Last bill that needed to be negotiated in order for the provider to be paid and client to receive settlement; I also advised at this point we were waiting for the check to arrive here in the ******************* and advised I would call him back to verify that I would be able to mail it to him; confirmed his address.- Advised I will f/u with the Client next week if there are updates; * Added to calendar

  We also see communication notes dated May 9/2024, today, 

  Is this correct?

  Thank you!

  Client Experience Team 

   

  Customer Answer

  Date: 05/15/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:04/25/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Morgan And Morgan is not for the people now not ever . From day, one of my dogbite case they work against you to get you the lowest amount to settle quickly and then when you settle, they take the $20,000 and they chew it up with fictitious reporting of cost. For instance, $14.95 for a long distance phone call in this day and age. Morgan And Morgan doesnt have a phone plan that includes long, long distance calling. Maybe they should call from my house, this is just one instance of the lies that to me . My $20,000 ended up being $10,000 and then theyre holding 2600 of it for fictitious liens for another four months if I could find Morgan himself to tell him about what his people are doing because once again the top has no idea what the bottom is doing. Please make them stop doing this. Its all levels that was my $20,000 dog bite not theirs. I suffered on the couch for four months not them. I had an infection not them. Walking away with ****** is sickening. I did the legwork. I had the doctor **** them. All of the medical reports yet I got charged.

  Business Response

  Date: 04/25/2024

  Good afternoon,

  Thank you for sharing your experience with Morgan & Morgan. We are sorry to hear about the difficulties you faced during your case.

  Your feedback is important to us and we will do our best to address the issues you have raised.

  Client Experience Team 

  *******************

  **************

  Customer Answer

  Date: 05/06/2024

  They did call me. There was absolutely no resolution other than they will not hold my check another 90 days. They were supposed to mail it Friday. It has still not shown up very interesting that you close the case.

  Customer Answer

  Date: 05/30/2024

  They did call me. There was absolutely no resolution other than they will not hold my check another 90 days. They were supposed to mail it Friday. It has still not shown up very interesting that you close the case.

  Business Response

  Date: 05/31/2024

  *****,

  *****, thank you once again for reaching out. We understand the frustration of waiting for your final check. However, it's important to note that the 90-day processing period was clearly outlined in the settlement document you signed. Regarding the mailing process, please be aware that items sent out on Fridays might not be processed by the US ************** until the following day, Saturday. Additionally, the Memorial Day holiday weekend may have caused further delays if your check was dispatched on Friday, May 24. We hope that by the time you read this message, your check will have arrived. We apologize for any confusion regarding your claim and sincerely appreciate your patience and trust in us as your representation. Take care!

• Initial Complaint

  Date:04/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Morgan and morgan received my check for workers compensation and still have my money. Every time i try to contact the laywer assistant she never answer the phone. This firm is the worst firm to deal with. Lack of comunnication and they like to keep clients money

  Business Response

  Date: 04/17/2024

  Hello *****,

  We're sorry for the inconvenience you've experienced. Rest assured, we're actively addressing the situation.

  Someone will reach out to you as soon as we've finalized our investigation.

  Thank you for your patience and understanding.

  Client Experience Team

  ******************* 

  (*************

  Customer Answer

  Date: 05/16/2024

  This company is hard to reach. They have the paralegal that is super rude. Morgan and morgan mislead and treat customer poorly. I had to call them everyday because the all want is money nothing else.  

   

  Refund

  Business Response

  Date: 05/16/2024

  Good afternoon,
  
  Please see the attached document regarding how Case Staff has been treated by this client and how she has already received her money. 

  Thank you!

  ******

  Business Response

  Date: 05/16/2024

  
  Dear Ms. **************** were surprised to receive your complaint stating that our firm owes you money. Our records indicate that the funds were successfully transferred to your account via ACH Direct Deposit on 4/18. If you have not received the funds by now, we recommend contacting your personal financial institution to investigate further. As per our records, no additional funds are owed from our end.
  
  Thank you for your understanding.

  Client Experience Team 

  ******************* 

  Customer Answer

  Date: 05/21/2024

   
  Complaint: 21585417
  
  I am rejecting this response because:

  your firm all the time was rude and the comunication between me, the paralegal and the lawyer was bad. Paralegal was super rude and morgan and morgan are never for the people
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:04/11/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  You are just a number to them Mine was ******* I tell everyone not to use them They got more money than I did Screwed me good , they said fire your other lawyer, I did, biggest mistake of my life I trusted them!!!!!Still suffering horrific back pain cause I had a lazy lawyer!!!I will let everyone know how incompetent they are!!!

  Business Response

  Date: 04/12/2024

  Dear ***************************, 

  We're sorry to hear about your dissatisfaction. We take all feedback seriously and strive to address any concerns our clients may have.
  
  Upon reviewing our records, we found documentation from 2021 indicating that you were satisfied with the settlement reached after speaking with our attorney. We understand that situations can evolve, and we regret if there has been any misunderstanding or change in your satisfaction since then.
  
  Your experience is important to us, and we would like to discuss your concerns further to see how we can assist you. Please reach out to us directly at ******************* so we can work towards resolving this matter together.
  
  Thank you for bringing this to our attention, and we hope to have the opportunity to regain your trust.
  
  Sincerely,

  Client Experience Team

  *******************

  **************

  Business Response

  Date: 04/12/2024

  Good afternoon, 

  This former client's case was settled in 2021, with the client agreeing to the settlement amount. As this is a legally resolved matter, could this complaint potentially violate BBB complaint guidelines?
  

  Thank you for your attention to this.

  ***********;

  Client Experience Team 

  *******************

  **************