Complaints

This profile includes complaints for Morgan & Morgan's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Morgan & Morgan

  20 N Orange Ave Ste 1600 Orlando, FL 32801-4624

• 

  Morgan & Morgan

  230 N Woodland Blvd Suite 308 Deland, FL 32720-4289

• 

  Morgan & Morgan

  14229 US 441 Tavares, FL 32778

• 

  Morgan & Morgan Law Firm, PLLC

  47 Maple St Ste 104D Burlington, VT 05401-4791

• 

  Morgan & Morgan

  15 Constitution Dr Suite 106 Concord, NH 03301

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/09/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was involved in a motor vehicle accident in February of 2021. I had a severe concussion and fractured shoulder blade. Still have no memory of the accident to this day. I retained Morgan & Morgan and have filled several complaints with the miss handling of my case with them. From the case sitting with no movement for a year. To my insurance discovering additional insurance that Morgan and Morgan missed. Were now three years out and this is still not settled for no one there seems to know how to do their job. They are overloaded experience and knowledge to do the job. I just want them to do what they were already paid to do and I have not received any money to date.

  Business Response

  Date: 04/09/2024

  Hello *******,

  We sincerely apologize for the delays and frustrations you've experienced with your case. Your feedback is crucial to us, and we take it seriously. We will investigate the handling of your case further to ensure it is addressed promptly and appropriately.

  Thank you for bringing this to our attention.

  Sincerely,

  ******

  Client Experience Team 

  ******************* 

  **************

  Customer Answer

  Date: 04/13/2024

   
  Complaint: 21549571
  
  I am rejecting this response because: It will take more than 10 days them to make this right. They called me on April 9 and said they would look into it but Ive had them tell me that on fourth occasions that they were look into it and nothing has ever been done so until it is completely taken care of and the case is closed and they return part of what they have been paid I am not satisfied 
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:04/08/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed settlement papers back in December 2023 on a personal injury case. However, Morgan and Morgan has not paid me and I can't even get in touch with the attorney. This is ridiculous! It's like they took the settlement money and ran. I'd like to get my due settlement for my injury.

  Business Response

  Date: 04/09/2024

  Dear *******,

  We apologize for the inconvenience you've experienced. Your concern is important to us, and we will investigate this matter further to ensure it is resolved promptly.

  Sincerely,

  ******

  Client Experience Team 

  ******************* 

  **************

• Initial Complaint

  Date:04/07/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Approximately five years ago I contacted a small law firm in *********** regarding a class action lawsuit against either ******** and their product marketed as Roundup. At the time it was found Roundup was a cancer-causing weed killer. I joined with this firm to file suit because my wife ******* had used Roundup and contracted non-******** Lymphoma for which she was treated with chemotherapy. I filled out all the legal forms provided by this law firm including doctors reports and proof of cancer. I assumed this firm was working on my wifes behalf. I was then contacted by Morgan & Morgan in *********** a few months ago and was told our case did not meet the criteria for the suit. Up and to this point I had never heard of Morgan & Morgan but apparently this smaller firm had sold or transferred the case to your firm. Based on my research, current findings indicate our case does meet the criteria for suit and I have reached out several times to Morgan & Morgan for clarification via emails and phone and have been getting the well get back to you., please hold (for up to 30 minutes) or getting transferred to unnamed voicemails, etc. - the runaround. The one person I did speak to was a woman named ******* in one of their ******* offices. She advised me she could not find our file and when I called back, the number was disconnected.All I want and deserve is a response from Morgan & Morgan regarding our claim.Please help me.Thank you...***********************

  Business Response

  Date: 04/09/2024

  ****************,

  Thank you for reaching out to us and bringing this matter to our attention. We understand the importance of addressing your concerns promptly. To ensure effective communication, could you please contact us so we can further discuss what happened and better assist you? It is our intention to resolve this issue. 
  
  Thank you for your cooperation.
  
  Sincerely,
  

  Judith 

  Client Experience Team

  *******************

  **************

  Customer Answer

  Date: 04/21/2024

  REGARDING COMPLAINT ID: ********

  ****************** -
  

  We notated that your response was created on April 7th 2024 but we did not receive your response until Friday April 19th 2024. Your email delivery date was Thursday April 18th 2024 otherwise we would have responded earlier.

  We intend on reaching out to MORGAN & MORGAN aka FOR THE PEOPLE on Monday April 22nd 2024.

  Thank you for following through with us and MORGAN & MORGAN aka FOR THE PEOPLE. We will let you know what transpires.

  ***********************

  ************* // **************
  

  Customer Answer

  Date: 05/06/2024

  From: **************************** <*************>
  Date: Tue, Apr 23, 2024 at 12:11 PM
  Subject: *********************** // Better Business Complaint #********
  To: <*******************>
  Cc: Better Business Bureau <*****************************************>
  

  
  
  

  ****** / Client Experience Team at ********************** & **********************:

  
  

  I received your reply to my inquiry via The Better Business Bureau and tried to reach out to you yesterday via your phone contact number.

  As with most of my calls and letters to ********************** & ********************** and Mr. ********************** I have not received a reply. After being put on hold for  several minutes 

  I was directed to a VM service. This has happened numerous times in my attempts to contact ********************** & **********************. 

  
  

  That said Ive attached one of the many email letters Ive sent to ********************** & ********************** and Mr. **********************. I would sincerely appreciate a reply.

  
  

  Thank you

  
  

  ***********************

  *************

  Business Response

  Date: 05/09/2024

  Good afternoon, ****************,

  We apologize if we were not able to reach out to you regarding your complaint. However, the person who was managing this case, *************************, had provided information to you on February 5, 2024, regarding this matter. These are the notes pertaining to that call:

  Call
  
  Feb 5
  ************************* - logged a call
  **************************** (NOFL) - Roundup
  
  Description
  Left voice message (lvm) for **************** in response to multiple messages inquiring about status - reminded him that we closed this file in August 2020 and provided by direct number for any further questions.

  There is also a note from a call on the same day with your Son in Law which states the following:

  Telephone Conference (t/c) with client SIL ********************* - explained that this file has been closed since Aug 2020 - reiterated that no lawsuit was filed for **************** and this claim was never part of our settlement inventory as it did not meet criteria - they were under the impression that we "lost" the file and wanted to reopen the claim - I explained that MM has a settlement agreement that prevents us from pursuing any further RU claims, that we have a final/set list of resolved claimants created in 2020, and this claim is not one of them - he said he understood and thanked me for the call

  ****************, we do apologize for any confusion regarding the Round Up case however, we will not be able to continue discussing this further with you. 

  Again, thank you for reaching out to our firm.

  Client Experience Team 

  *******************

  **************

• Initial Complaint

  Date:04/07/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I call y'all hoping to get a good representation for my disability claim I was denied on 3/29/24 I call y'all on 4/3/24 for ab an hour did consultation was told they would accept my case, I was then told to call the disability office and tell them I want to start my appeal to send me the appeal forms disability cause Morgan and Morgan doesn't have the time to prepare for my appeal I need to get the forms for myself and fill them out,I been giving misleading information for three days now that's time been wasted on my appeal I asked for a supervisor five times on 4/6/24 never was transferred to one,customer service is very rude they cut you off in the middle of your sentence and they completely lie to customers that's very unprofessional,I also was told that a lawyer was signed to my case and one will contact me in ******************************************** by Tuesday, i will be letting social security know u no longer be using y'all for representation i called y'all since the 3rd and been giving the complete run around I asked for corporate number refuse to give it to me I asked for a supervisor refused to transfer me to one, you all need to call in for yourself to see the kind of treatment your customers getting from customer service very poor and sad and very unprofessionaland

  Business Response

  Date: 04/09/2024

  Dear ******,

  We apologize for the frustration and inconvenience you've experienced. We take your concerns seriously and will investigate further to ensure this issue is addressed promptly.

  Thank you for bringing it to our attention.

  Sincerely,

  ******

  Client Experience Team 

  *******************

  **************

  Customer Answer

  Date: 04/09/2024

  I would like to remove my complaint against Morgan and Morgan it was a miscommunication on my behalf so can you please remove my complaint or tell me how to remove it I truly apologize for the waste of time sincerely: *************************.

   

  Customer Answer

  Date: 04/20/2024

  I'm sorry but I thought I did the same day y'all informed of the situation but I guess not the issue with Morgan & Morgan has been  resolved it's no longer an issue I'm very satisfied 

  Sincerely Mr.************************;

  4/20/24

  Customer Answer

  Date: 04/30/2024

  
  I'm sorry but I thought I did the same day y'all informed of the situation but I guess not the issue with Morgan & Morgan has been  resolved it's no longer an issue I'm very satisfied 
  
  Sincerely Mr.************************;
  
  4/20/24

• Initial Complaint

  Date:03/28/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business advertised that if I hired them I would have a legal team go to work and fight for my case.They have failed miserably I can not reach my legal team. I have saved numerous written emails asking them to contact me. They have not contacted me in months. I don't even know what the status of my case is. They failed to inform me of an extremely important letter that was sent to their office and I have lost complete trust in them. They have left me in a very precarious legal situation and it would be an extreme hardship to have to find another lawyer at this point

  Business Response

  Date: 04/02/2024

  Hello ****,
  
  We apologize for the difficulties you've encountered in reaching your legal team and the lack of communication regarding your case. Your feedback is crucial to us, and we regret that we've fallen short of meeting your expectations.
  

  We're currently unable to locate your case file with the contact information provided on this complaint, and we urge you to please reach out to us directly so we can address your concerns promptly and effectively.
  
  Rest assured, we take your feedback seriously and are committed to resolving any issues you're facing. We understand the gravity of your situation and are dedicated to assisting you in any way we can.
  
  Please accept our sincerest apologies for any inconvenience caused, and we hope to have the opportunity to rectify the situation and regain your trust.
  
  Sincerely,

  Client Experience Team

  ******************* 

  **************

• Initial Complaint

  Date:03/27/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  During the handling of my case I have had several problem's with the management. There has been negligence that occurred in handling my case, where my medical bills were not fully paid off as promised by my previous attorneys. To address this issue, **** agreed to waive the attorney fees to rectify the situation and cover the cost of that missed payment. This has been brought to the last attorney, ***************** attention. However, he has not been receptive to this rectification and instead was unpleasant and rude towards me. Which I dont feel is warranted.

  Business Response

  Date: 03/28/2024

  *******, 

  We apologize for the difficulties you've encountered during the handling of your case. We take your concerns seriously and are actively addressing the issues you've raised. Rest assured, we are working to rectify the situation and ensure your satisfaction.

  Thank you for bringing this to our attention.

  Client Experience Team 

  *******************

  **************

  Customer Answer

  Date: 04/03/2024

   
  Complaint: 21492134
  
  I am rejecting this response because: I have not received any communication from Morgan and Morgan to show they are attempting to resolve this issue. In addition I sent a compliant in twice with no response from any one. 
  
  Sincerely,
  
  *************************

  Business Response

  Date: 04/10/2024

  Dear Mr. ************************** sincerely apologize for the delay and want to thank you for your patience while we investigate your issue. Please know that we have not forgotten your case and it is still on our radar. However, we are waiting for a final response before we can communicate with you about the outcome. We appreciate your continued patience and understanding.

  Thank you!

  ***********;
  Client Experience Team

  ******************* 

  **************

• Initial Complaint

  Date:03/26/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was in automobile accident last September hired Morgan & Morgan, downloaded the app signed all electronic documents got a case manager, lead lawyer and as of this day the case progress in the app has not changed, I have reached out to both lead Attorney and case managers with no response with how my case is proceeding, this has been very frustrating, the lack of communication is terrible!!!

  Business Response

  Date: 03/28/2024

  Monte, 

  We apologize for the lack of communication and understand your frustration. We will investigate this matter internally and will ensure prompt updates moving forward.

  Thank you for bringing this to our attention.
  
  Client Experience Team 

  *******************

  **************

• Initial Complaint

  Date:03/25/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been helping my elderly mother with a claim since 5/2020 with Morgan & Morgan. We have filed multiple complaints over this process of almost 4 years. We have been assigned three different lawyers and communication from this company is terrible. We cannot get any resolution, now the excuse is there are waiting on answer from ********* So in 3.5 years they want us to believe that they have no information and they refuse to reach out to an adjuster for the company that is responsible for the injury. I believe that since my mom is in her 80's they have put no time in to this case. I feel bad for others that believe that this company is there to help the community. I truly believe this case will not be resolved and shame on this company for treating the older generation this way.

  Business Response

  Date: 03/27/2024

  **************,

  We apologize for the inconvenience you experienced regarding your check. Our team is currently investigating this matter to provide you with a thorough explanation and resolve the issue promptly. We will ensure someone from ************** reaches out to you directly to address your concerns.

  Thank you for your patience and understanding.

  Client Experience Team 

  ******************* 

  **************

  Customer Answer

  Date: 03/27/2024

   
  Complaint: 21485242
  
  I am rejecting this response because I am not asking about a check. We have not had any results to get that far that is the issue. We need the lawyer to get moving after 4 years we have no progress.The current lawyer said she will not reach out until she gets a response from ******** but hard to believe after 4 years there is no communication from ********. That is why I am filing a complaint the time this case is tsking is ridiculous. I need help to move this along.

  
  
  Sincerely,
  
  *********************

  Customer Answer

  Date: 03/27/2024

  I have spoke with the lawyer today and i want to close the case . 

  Thank you 

  Business Response

  Date: 03/28/2024

  Thank you, *****, for your response. We acknowledge that you had a discussion with the attorney managing your mother's case yesterday.

  Did the conversation address the client's concerns?

  Kindly inform us so that we can follow up with the attorney and provide additional assistance to *************************.

  Thank you!

  Client Experience Team 

  *******************

  ****************

  Customer Answer

  Date: 04/03/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

  Customer Answer

  Date: 04/03/2024

  Can you please make sure our names are removed from the response from Morgan and Morgan.

  Thank you for helping resolve this complaint.

• Initial Complaint

  Date:03/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We settled our case through mediation on 12/18/23 we did this because we need the money.we were told we would have it within ***** days and here it is over 3 months later.The attorney was great but we cant get the secretary to call us back when we do talk to her which is very rare its always the same thing.she told us the check could be mailed out Monday and we said we will just pick it up but we still have not got the check and have not got any answers.very unprofessional and by all means the slowest I have ever seen.Where is our check and why is it taking over 3 months to still not know anything.

  Business Response

  Date: 03/27/2024

  Hello ******,

  We apologize for any inconvenience caused during this process. Our team is actively working to obtain the required letter of assignment for you. We understand the urgency and will ensure that this matter is resolved promptly. Thank you for bringing this to our attention, and we appreciate your patience as we work to address your concerns.

  Best regards,

  Client Experience Team

  *******************

  **************

• Initial Complaint

  Date:03/21/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im currently in a bankruptcy that was transferred to M&M from *******. I totaled my truck 2 wks ago and its included in bankruptcy. Im in need of letter of assignment. I called carmax, who had financed the truck, and they stated paid in full. And I see it on my statement. Lawyer ****** keep requiring something that carmax cant provide since truck is paid off. Carmax did email ***** Morgan a letter saying truck is paid in full. I been corresponding with ************************* about this issue and she continues to just say shes awaiting info. Its going on 3 weeks since I totaled my vehicle and one week since I requested letter. Can I just get letter and hopefully get whats owed me and I can pay bankruptcy off so I dont have to deal with morgan and morgan again. His commercial about a nobody isnt true. Things as such make people feel as if theyre a nobody .

  Business Response

  Date: 03/27/2024

  ****************,

  We appreciate your feedback, although we must clarify that our firm does not handle bankruptcy cases, and we do not have any staff members named ***** Morgan or *************************. Our database does not show any record of you being a client of Morgan & Morgan.

  We kindly ask you to review your records regarding your bankruptcy and reach out to the appropriate firm with your concerns.

  Thank you for your understanding.
  
  Best regards,

  Client Experience Team

  *******************

  **************