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Business Profile

Personal Injury Lawyers

Morgan & Morgan

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Personal Injury Lawyers.

Complaints

This profile includes complaints for Morgan & Morgan's headquarters and its corporate-owned locations. To view all corporate locations, see

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Morgan & Morgan has 93 locations, listed below.

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    Customer Complaints Summary

    • 336 total complaints in the last 3 years.
    • 138 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/16/2025

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have hired them for my disability and I have been denied by the judge and we did an appeal process and it was denied and they refuse to file with the Supreme Court claims that they cant do that and I have contacted my state officials and some federal government officials and they have said that they have to file with the Supreme Court since I requested it

      Business Response

      Date: 05/19/2025

      Hello, 

      After reviewing your file, we can confirm that your case has been closed. As previously communicated, our firm does not handle matters at the federal level, including filings with the **** Supreme Court. 

      If you wish to pursue your case further, we recommend consulting with a firm that specializes in federal appeals.

      We appreciate the time you allowed us to assist with your claim.

      Sincerely,

      -Client Experience Team 

      Business Response

      Date: 05/19/2025

      Hello, 

      We consider this matter resolved as this former client was notified of their remaining options moving forward and that our firm will not be pursing the claim further.

      We kindly ask this complaint be closed. 

      -Client Experience Team 

      Customer Answer

      Date: 05/19/2025

       
      Complaint: 23339102

      I am rejecting this response because:
      They can do the appeal to the Supreme Court per executive order by the president of the United States as i do have a weekly chat
      Sincerely,

      ***** ******

      Business Response

      Date: 05/22/2025

      Hello, 

      We consider this matter resolved as this former client was notified of their remaining options moving forward and that our firm will not be pursing the claim further.

      We kindly ask this complaint be closed. 

      -Client Experience Team 

      Customer Answer

      Date: 05/29/2025

       
      Complaint: 23339102

      I am rejecting this response because:
      According to federal government officials they have to by federal law file with the Supreme Court and failure to comply with the federal laws can result in the attorney practice can and will be revoked under the penalty for failure to comply with a federal government law
      Sincerely,

      ***** ******

      Customer Answer

      Date: 06/16/2025

      If the federal government states that I am requesting them to file with the ************* then under federal government law they have to comply or find someone who can do it or they can either pay a huge fine or the license pulled by the federal government 
    • Initial Complaint

      Date:05/04/2025

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      While sitting at a traffic light on January 3, 2025 was involved in a car accident where two separate cars hit my car in the same accident. Two rear end collisions. To make matters worst BOTH individuals ran from the car accident. For over 40 days I was totally unaware of the individuals in the car accident and to this day still do not know other than one of the individuals was arrest by the police. After weeks of wondering the insurance called me giving me a slight runaway and I called Morgan & Morgan to better understand my options. I get two weeks later a call for a Lawyer's assistance acting like we had a language barrier which was not true. February 22, 2025 I get an email from this Law firm that they are collecting information to aggressively pursue the case. I was informed to stop talking to the insurance company for they would take it over. I started physical therapy in March 2025. March 18th I emailed the Lawyer and her assistant that I missed the Ortho appointment as I have not been feeling too good. The assistant rescheduled it and I attended the appointment. The appointments have been hard to attend due to work schedule yet been missing work to attend. April 18th I called the Lawyer Assist and sent email that I would like to wrap up the physical therapy and know status of case, She send me an email in April 24th to call her and was still asking for medical bills saying she could not find any hospital information as I was taken to the ** by ambulance on January 3, 2025. I was asked was I sure of the hospital. Explained to her that even the insurance company had the information. She informs me she will talk to the Lawyer of whom I have only spoken to ONCE. April 29, 2025 I get a call telling me Morgan & Morgan was dropping my case. I asked why got no explanation and I requested this decision in writing. This has been the WORST experience EV**. I was informed I have a case yet this Law firm will not represent me after 4 months waiting time

      Business Response

      Date: 05/05/2025

      Hello Flarrie,

      Thank you for reaching out and sharing your experience. We sincerely apologize for the frustration and inconvenience youve experienced during this process.

      We understand how important this matter is to you, and we regret that we were unable to continue with your case. Please know that this decision was not made lightly.

      While we are unable to provide further representation, we will ensure that our legal team contacts the insurance company with the information we have on file to help support any future efforts you may pursue.

      We appreciate the time and effort you've put into working with us and wish you the very best moving forward.

      Client Experience Department

      ***********************************

    • Initial Complaint

      Date:05/03/2025

      Type:Customer Service Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello My name is ***** ***** ******** case number:15980934 Morgan & morgan I need to speak to a supervisor Ive experienced the most unprofessional experience with your guys attorney ****** ***** not once in over a year have i spoke with him/her witch i do not remember witch gender because i dont remember the last time speaking regarding my case witch is extremely unprofessional i had to reach out multiple times no one has ever reached out to me not including me calling the customer support line multiple times having them contact the manager to give me calls and there were times i never received a call so i had to call and complain multiple more times for calls to my cell Ive been in excursive pain my neck hurts badly everyday and i have been unemployed ever since so that left me in a very minimum financial situation to the point where I do not have the funds to make it to a chiropractor appointment to get help. Neither do I have the funds to pay bills that have been due for over a year And this is all due to the accident. I reached out to Morgan and Morgan for help and instead I get treated in the most worst way Ive been so depressed. I dont even leave the house because of the pain that I cannot control because I Dont have the funds to get to the chiropractor I will make sure that ******* ***** Is held accountable for being so unprofessional I will be contacting firms internal HR department , ethics office along with filing a complaint with the ********************* My contact information is ************

      Business Response

      Date: 05/05/2025

      Hello *****,

      We're sorry to hear about your experience and understand your frustration. While we strive to assist as many clients as possible, some issues may require different avenues. We appreciate your feedback and hope you find the support you need.

      Thank you for sharing your thoughts with us.

      Client Experience Team ********************* **************  

    • Initial Complaint

      Date:05/01/2025

      Type:Order Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I contacted the law firm Morgan & Morgan in January 2024, to initiate a personal injury claim. I signed a retainer agreement. I spoke with a paralegal who told me I had a case. I followed up several times by leaving messages and sending emails. It is over 1 year later and I have never heard back from these people. Because I signed a retainer, I am unable to retain another law firm and I probably cannot receive damages for my injury, even though my injuries are quite severe.

      Business Response

      Date: 05/01/2025

      Hello ******, 

      Were truly sorry to hear about your experience and the lack of communication youve described. This is not the standard of service we aim to provide, and we understand how frustrating and concerning this must beespecially when dealing with serious injuries.

      Please contact us directly at ******************* or call ************** so we can urgently review your case status and take appropriate steps to address the situation. Your case matters, and we want to make this right.

      Thank you,

      Client Experience Department

       

    • Initial Complaint

      Date:04/30/2025

      Type:Order Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have emailed, text, and left voicemails several times with no response or resolution. ****** ****** and ******* ****** have ignored my communication for months. My case was settled and they are holding roughly $22,000 for bills they claim they are negotiating. *************************** has advised that $20,000 billed from Ascension are invalid as the hospital did not file for approval before the 2 surgeries were performed. And that I am not responsible to pay them per the contract with ***** and the health provider. I also provided receipts for the other $2,000 of bills showing them as paid. They have not acknowledged this. I received a collection notice for one of the outstanding bills that I agree needs to be paid or negotiated from the Anesthesiologist. I have included a copy of the bill and the email chain that shows I have not gotten a clear answer and it has been a struggle since I filed this lawsuit in 2020. I had to send invoices multiple times. I spent over 10 hours of my personal time on the phone with my insurance company over this $20,000. The Cigna facet department called the hospital and they agreed the bill would be zero'd out but I never received anything in writing from the hospital but it is in the contract they signed with *****.

      Business Response

      Date: 05/01/2025

      *********, 

      Were very sorry to hear about your experience and understand your frustration. This is not the level of service we aim to provide. We take your concerns seriously and would like the opportunity to address them directly.

      Please contact us at ******************** and we will ensure your matter is reviewed promptly.

      Client Experience Department

      Customer Answer

      Date: 05/01/2025

       
      Complaint: 23269241

      I am rejecting this response because: this does not resolve the issue. It is just passing it onto another email account at ********************** & Morgan.

      Sincerely,

      ********* *****

      Business Response

      Date: 05/01/2025

      Good morning, 

      Please see recent communication from the attorney to the client.

      From: ****** ****** x6097 <****************************************>
      Sent: Wednesday, September 11, 2024 12:50 PM
      To: ********* ***** <*********************************>; ******* ****** x27491 <**********************************************>
      Subject: RE: *EXT*EXT*11200117 *****, ********* v First ****************: DISCOVERY

      I completely understand.  My email was more geared toward making sure I had all the paperwork you yourself received (and you confirmed I do).  We are actively seeking confirmation from St. Vincents that they do not have a balance (based upon what Cigna has told you).  Unfortunately, we cannot release the funds earmarked for ************ until we get this confirmation.  If St. Vincents refutes Cignas claim, we may well end up before the court again seeking an Order of what is owed, if anything, to St. Vincents (obviously arguing nothing is owed to them).  I will do everything in my power to get the bills reduced or written off.

      ****** ******
      Attorney

      We consider this complaint resolved by the attorney. 

      Thank you,

      ****** *********

      Client Experience Department

      Customer Answer

      Date: 05/07/2025

      I forwarded the emails as requested. They are uploaded to this communication. I have not received any response or confirmation of receipt from Morgan & Morgan. 

      Business Response

      Date: 05/08/2025


      Good morning, 

      Please see recent communication from the attorney to the client.

      From: ****** ****** x6097 <****************************************>
      Sent: Wednesday, September 11, 2024 12:50 PM
      To: ********* ***** <*********************************>; ******* ****** x27491 <**********************************************>
      Subject: RE: *EXT*EXT*11200117 *****, ********* v First Coast Energy LLP: DISCOVERY

      I completely understand.  My email was more geared toward making sure I had all the paperwork you yourself received (and you confirmed I do).  We are actively seeking confirmation from ************ that they do not have a balance (based upon what Cigna has told you).  Unfortunately, we cannot release the funds earmarked for St. Vincents until we get this confirmation.  If St. Vincents refutes Cignas claim, we may well end up before the court again seeking an Order of what is owed, if anything, to St. Vincents (obviously arguing nothing is owed to them).  I will do everything in my power to get the bills reduced or written off.

      ****** ******
      Attorney

      We consider this complaint resolved by the attorney. 

      Thank you,

      ****** *********

      Client *********************

      Customer Answer

      Date: 05/08/2025

       
      Complaint: 23269241

      I am rejecting this response because this is an email from last year in September. It was not a resolution. It was not even a clear answer. 

      Sincerely,

      ********* *****

      Customer Answer

      Date: 06/04/2025

      I still have not received any communication from them since March of 2025. I would appreciate some sort of update since one of my bills was sent to collections and Morgan and Morgan still have over $22,000 of my settlement funds in their account. 

      Business Response

      Date: 06/04/2025

      Thank you for your message. We sincerely apologize for the continued frustration. Please know that we have once again escalated your concerns to the appropriate team for urgent review. Someone will be in touch with you as soon as possible to provide clarity and next steps.

      Client Experience Department

      ***********************************

    • Initial Complaint

      Date:04/30/2025

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Today, Wednesday April 30, 2025, I have been on the phone with Morgan and Morgan for over 4 hours attempting to just get past intake. Someone name **** is now breathing on the phone and not saying a word. In fact, **** has just hung up and I called from my home number that is indicated. It appears that I may be experiencing discrimination due to my name.I have spoken with ***** ****** Jasmine, ******* ***** ****** ******, and *****. No help.I am now speaking with ***** transferred by ******. I am now speaking with ***** who will not allow me to finish speaking. I wish to share with him the issues. This is the most ignorant expereince that I have had. ***** would not allow me to speak. Each person has confused the complaint. I cannot get pass the intake person.

      Business Response

      Date: 05/01/2025

      Were very sorry to hear about your experience and understand your frustration. This is not the level of service we aim to provide. We take your concerns seriously and would like the opportunity to address them directly. Please contact us at ******************** and we will ensure your matter is reviewed promptly.

      Client Experience Department

      Business Response

      Date: 05/01/2025

      Good morning, 

      Id like to provide some context regarding a recent reviewer who expressed dissatisfaction with our intake process.

      The individual in question is not a client of our firm. She alleged discrimination by our intake specialists, citing her age (75) and race (African American) as factors. During her call, she stated that she wished to pursue legal action against a rental company for emotional distress, related to being misled about pending repairs and having paid a $55 application fee.

      Our call records indicate that at no point was she disconnected or hung up on. She was appropriately transferred to our ************************ as the matter she described falls outside the scope of services we handle. She later contacted us again, but her account of the issue was inconsistent. Despite this, our team respectfully reiterated that her case did not fall within our practice areas.

      At one point, she mentioned needing to hang up due to her age and requested a call back two hours later, though again, the nature of her issue remained beyond our firms capabilities to assist.

      We understand and respect her right to express dissatisfaction, but based on the information and call records available, we believe this complaint lacks merit. We hope this background is helpful in providing clarity.

      Best regards,

      ****** *********

      Client Experience Department

      Customer Answer

      Date: 05/01/2025

       
      Complaint: 23269228

      I am rejecting this response because: of the incompetence of the staff that lead me to believe that I had a case and

      was in good hands. Four hours were wasted because of this incompetence and failure to pay attention to detail.

      I reject this response...

      Sincerely,

      ******* ***

      Business Response

      Date: 05/08/2025

      Good morning, 

      Id like to provide some context regarding a recent reviewer who expressed dissatisfaction with our intake process.

      The individual in question is not a client of our firm. She alleged discrimination by our intake specialists, citing her age (75) and race (African American) as factors. During her call, she stated that she wished to pursue legal action against a rental company for emotional distress, related to being misled about pending repairs and having paid a $55 application fee.

      Our call records indicate that at no point was she disconnected or hung up on. She was appropriately transferred to our ************************ as the matter she described falls outside the scope of services we handle. She later contacted us again, but her account of the issue was inconsistent. Despite this, our team respectfully reiterated that her case did not fall within our practice areas.

      At one point, she mentioned needing to hang up due to her age and requested a call back two hours later, though again, the nature of her issue remained beyond our firms capabilities to assist.

      We understand and respect her right to express dissatisfaction, but based on the information and call records available, we believe this complaint lacks merit. We hope this background is helpful in providing clarity.

      Best regards,

      ****** *********

      Client *********************
    • Initial Complaint

      Date:04/30/2025

      Type:Billing Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been awaiting a settlement in he amount of Googolplexes from Morgan &Morgan. Due to identity theft and a pathological liar with multiple mental illnesses I hereby state that Morgan & Morgan has committed multiple crimes against the CONSTITUTION OF THE UNITED STATES AND THE VIRGIN MOTHER. I hereby state all settlements to be deposited into my account today on this 29th day of April, 2025.

      Business Response

      Date: 04/30/2025

      Good Morning,

      Please know that we take your concerns seriously, and this matter has been escalated to the relevant parties for immediate attention.
      We appreciate your patience as we work diligently to resolve this issue promptly. Should you have any further questions or need additional assistance, please do not hesitate to contact us.

      Thank you for bringing this to our attention.
      Best regards,
      Client Experience Team

      ***********************************

    • Initial Complaint

      Date:04/29/2025

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      You ARE THE PROBLEM

      Business Response

      Date: 04/30/2025

      Good Morning,

      I wanted to bring to your attention that this individual is not a client of ours. They submitted a request for a consultation, which was reviewed but ultimately declined. At no point were they assigned a legal team.
      We kindly request that this complaint be closed.

      Thank you,
      Client Experience

      Business Response

      Date: 04/30/2025

      Good ************************* wanted to follow up regarding your consultation request submitted on January 6th for a class action case. Your matter was reviewed by one of our attorneys; however, after further evaluation, it was determined that we would not be able to assist with your case.
      We sincerely apologize that we are unable to support you at this time. Please know that we do not turn down cases lightly, and our decision does not reflect on the validity of your claim. We encourage you to reach out to the *****************, as they may be able to provide further guidance or refer you to another firm that can assist you.

      Thank you for considering us.
      Best regards,
      Client Experience

      Customer Answer

      Date: 05/10/2025

      What are you talking about? I sent you a complaint.  A legitimate complaint.  You never asked to about anything after that. 

      Customer Answer

      Date: 06/04/2025


      What are you talking about? I sent you a complaint.  A legitimate complaint.  You never asked to about anything after that. 

      Business Response

      Date: 06/04/2025

      Good Morning,

      I wanted to bring to your attention that this individual is not a client of ours. They submitted a request for a consultation, which was reviewed but ultimately declined. At no point were they assigned a legal team.
      We kindly request that this complaint be closed.

      Thank you,
      Client Experience

    • Initial Complaint

      Date:04/26/2025

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      After 11 months I got an email saying M/M decline to represent me. All this time they assured me compensation. Another lawyer told me it was because I had limited tort. But they knew this from the beginning! I sat here waiting for them to answer with a doctor. Someone was supposed to call and tell me where to go for physical therapy after I changed jobs and could no longer attend *********. I called and texted and emailed but just got ignored every time. I didn't even know I had a new attorney /assistant. I had been texting the other one for almost a month before anyone told me what was going on. I have permanent damage to my left hand. Why didn't anyone provide another doctor? I told the assistant that I had limited tort, so this was known from the beginning, and was told a figure of "at least $15,000" in compensation. That is a direct quote. These people advertise "compassion", yet leave a client swinging in the breeze like this? What the heck? I asked about the airbag not deploying because when I googled "defective airbag lawyers" , their firm is the first name that comes up, every time. I was declined on that, with no explanation. And every time I asked why they couldn't help me, they would not give me any reason. They did assure me $15,000 for the personal injury, which I am insured for, so I don't understand what happened . I have never heard of or seen anything like this... the unprofessional treatment and complete disregard for theclient's well being, the ignored calls and texts, and to string someone along for almost a year and then say you decline? Why did you take the case in the first place? My injuries are worse, now I have permanent damage to my hand, need surgery, don't have a dr, caseworker changed without my knowledge , (I texted her for weeks asking what to do about pt, then I texted the NEW one asking if I should go back when my job switched hours

      Business Response

      Date: 04/28/2025

      Good ********************************** you for reaching out to us. Weve escalated your concerns to the appropriate parties. I do see that the attorney attempted to contact you earlier today to provide further clarification regarding your case but was unable to reach you. They have advised that they will make another attempt to connect with you later today.

      Thank you,
      Client Experience Team

      Customer Answer

      Date: 04/30/2025

       
      Complaint: 23252986

      I am rejecting this response because: I still have not been able to speak with them.  Nobody tried a second time to contact me and I have left several messages. This company is full of false advertising.  Also they did have another attorney reach out to me, and that attorney advised me that M'M dropped me due to limited tort. (which they knew from day one)  The attorney who they referred?  DOESN'T DO LIMITED TORT CASES. 

      Yeah, you read that right. 

      Sincerely,

      ****** ******

      Customer Answer

      Date: 05/06/2025

      The attorney still has not contacted me. I've left 7 messages 

       

      Thank you

      Business Response

      Date: 05/08/2025

      Ms. ******, 

      We are sorry that you remain dissatisfied with our firm. We thrive to provide stellar service and it saddens us that you are not happy. 

      Ms. ******, you mentioned to BBB that you have attempted to reach the attorney 7 times. However, we have researched both files, yours and the one for minor ******* *****, and we could not locate your many attempts other than your last message from May 2nd indicating the following:

      "Oh well thanks so much. Also thanks for the courtesy and human decency to speak with me directly with some kind of explanation. Makes this firm look like a joke it was not the only one you're all over the internet was complaints of the same exact thing. You might want to check that"

      According to this message, we understand that you were spoken to and your concerns were addressed. 

      Again, we are sorry you feel you had a bad experience and we hope that you can reconsider using our services in the future if needed. 

      Thank you,

      Client Experience Department

      ***********************************

      Customer Answer

      Date: 05/08/2025

       
      Complaint: 23252986

      I am rejecting this response because:

      Sincerely,

      ****** ******
    • Initial Complaint

      Date:04/23/2025

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      4/22/25 I CALLED MORGAN AND MORGAN FOR FREE CONSULTATION. I WAS TALKING TO THE MAN FOR A LONG TIME AND HAD GIVEN HIM A LOT OF INFORMATION. HE HUNG UP ON ME. HE DIDN'T EVEN HAVE THE DECENCY TO CALL ME BACK. I HAD ALREADY GIVEN A LOT OF INFORMATION. I CALLED BACK AND GOT A WOMAN. THE WOMAN WAS NASTY. SHE WOULD NOT GET ME BACK TO THE MAN I WAS TALKING TO. I ASKED FOR THE WOMANS SUPERVISOR. SHE LIED SAYING SHE DOESN'T HAVE A SUPERVISOR. THIS LAW FIRM IS NASTY AND FULL OF MESS AND FOOLISHNESS. THEY NEED TO BE SHUT DOWN. TELL **** MORGAN I SAID THIS. HIS LAW FIRM IS THE PITS!!!!!!!!!!!!!!!!

      Business Response

      Date: 04/23/2025

      Hello, 

      Were sorry to hear about your experience and appreciate you bringing this to our attention. After reviewing your concerns more closely, we see that you engaged in a consultation with our intake team regarding a potential employment claim. Unfortunately, after review, it was determined that we were unable to assist with your matter.

      We apologize if there were any technical issues experienced during your call or if the interaction did not meet your expectations. We take feedback like this seriously and will be reviewing this internally to improve our processes moving forward. 

      We thank you for allowing us to look into the matter and wish you the best moving forward. 

      -Client Experience Team 

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