Business Profile

Personal Injury Lawyers

Morgan & Morgan

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Complaints

This profile includes complaints for Morgan & Morgan's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

336 total complaints in the last 3 years.
138 complaints closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:04/22/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Company Chef commited racial discrimination, defamation, verbal slander towards me. I am experiencing fear, mental anguish and emotional distress. Trauma. On April 17, 2025, 9:00 AM EST during the daily morning management meeting, Chef ***** ****** walked into the conference room and shook my hand and said good morning, ******, I dont see you sitting there and then verbally abused me by saying ***** ***** ***** ***** Bing bong, ping pong, small ding dong. Chef ***** is 60+ years old and been with the company for 40 years. He knows his words are considered racist remarks. Its the same as saying the N-Word during a meeting. This is extremely offensive, racist, unprofessional and disrespectful. Especially in front of my peers of ten managers. It is degrading and unprofessional for a member of this organization to be allowed to conduct himself in this manner.Not only was it inappropriate, but it is also rude and vulgar and completely unacceptable.Further disciplinary action against such outbursts must be taken to correct this kind of behavior. After his racist outburst, I replied with Buenos **** Chef ***** since he is Colombian then sat back down. The ** ******* ********* told the Chef to stop it. The Ops manager ****** *****, HR manager ******* ********, BA manager ***** *******, EK manager ****** Conception, Warehouse supervisor **** ********, Customs Supervisor ******* ****, production supervisors ******** ****, QA manager ***** *********, transportation supervisor ****** ******** were all present, but no one said a word. Im Asian American. I was born in the ***. I havent had a good nights rest since this incident. Our company has a nontolerance discrimination policy. This is causing mental anguish, emotional distress, and several stressful sleepiness nights.
Business Response
Date: 04/23/2025
Hello,
Thank you for reaching out and sharing your concerns. We understand this is a difficult situation and appreciate the opportunity to review the information you provided.
After careful consideration and attorney review, our firm determined that we are unable to assist with this matter. Please know that we evaluate each case carefully and consider multiple factors when determining whether we can proceed.
We encourage you to continue seeking legal guidance, as another firm may be in a better position to assist. We appreciate you bringing this to our attention and wish you the best moving forward.
-Client Experience Team
Customer Answer
Date: 04/23/2025

Complaint: 23239079

I am rejecting this response because:

Sincerely,

****** ****
Initial Complaint
Date:04/22/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I took representation from Morgan & Morgan after being in a car accident in Nov 24.Jan 25 let them know I finished my injury ********* mngr-***** let me know that she was gathering all of my bills&she will work on sending out demand. ********* silence.I reached out then *****-says my messages were going to the old case mngr but have all my bills,get my reduction,&let me know what the result is after 30 day timeline ins have to respond.Then update case is in litigation,didnt tell me they actually filed a case.Week later wastold case was settled,amt&toria assured me the bill or the payment from insurance company came in&that she had just made a copy of it.working on getting all my red in &she saw timeline of 2weeks.i was also being served unbeknownst to me the next day by separate personal injury company&debt collection company ************ who filed a suit a day after Morgan&Morgan filed a suit for this accident. ***** says payment is quick,They would deposit the check&then I could pick it up in ********** said oh I thought you guys were in Jax.They said no sav.&as soon as deposited,1 would be made in my name&have a check ready for me to pick it up since Im in Sav.she needs my medical lien before settling,even after I informed her I used urg care 2x only for ins&I paid 260 copay. I contact people she says they use Optum.They said that they never spoke to M&M,it was confirm truewhen I spoke to them,they sent the medical lienby email to me&case agent same day.she got upset I reached out to them.bills I asked receipt for etc.almost $1000-agent mad I request a change.This has been an unprofessional headache,&want me to sign quickly on this doc saying that I would be responsible for any Charges after this agreement;as far as medical bills etc.I sign &even after3 weeks ago,was told the ins check had came in&wld be deposited,now they say they have to mail this check to Jax.Then says they have to digitally send it to Jax&it take 10 -14 days to ***** check in my name
Customer Answer
Date: 04/14/2025
This is for Morgan and Morgan ************ how did it route to ***??
Business Response
Date: 04/23/2025
Hello,
Thank you for bringing your concerns to our attention. We understand how important timely communication and clarity are throughout the process, and apologize for any inconvenience caused. Weve reviewed your file, and we do see that a message was sent to you on April 18th regarding the status of your check, and that you responded acknowledging receipt of that message.
If there are any additional questions or if anything remains unclear regarding your case, we encourage you to reach out to us directly so we can address your concerns and assist further.
-Client Experience Team
Initial Complaint
Date:04/16/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My accident occurred March of last year I hired Morgan and Morgan because a friend of mine recommended them they have an app that they tell you to download when you first hire them none of the staff use it I've been talking to myself on that app for over a year now. I've had nothing but smoke blown up my a** since day one. I concur with every complaint on the site
Business Response
Date: 04/17/2025
*****,
Thank you for your feedback. We are sorry to hear about your experience with the firm's app and with your legal team.
We will escalate your concerns and handle internally to make sure you receive the proper attention to your case and to restore proper communication.
Please reach out to us if you have any questions.
Client Experience Department
***********************************
Business Response
Date: 04/17/2025
Good afternoon,
Please see the attached communication received from Ms. ******* attorney regarding communication.
Thank you,
Judith
Client Experience Department
Business Response
Date: 04/17/2025
Good afternoon,
The attached email from the Case Staff indicates that a conversation with the client took place shortly after we escalated the matter.
Please review the email attached.
Thank you,
Judith
Client Experience Department
Initial Complaint
Date:04/11/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Extremely delayed case processing, lack of responsive communication and replies.
Business Response
Date: 04/11/2025
Thank you for sharing your feedback *****.
We sincerely apologize for the delays and any frustration caused by the lack of timely communication. We understand how important your case is and that responsiveness is a key part of your experience with us. Please know that we are actively working to improve our processing times and communication procedures.
If you're open to it, we would appreciate the opportunity to connect with you directly to address your concerns and provide an update on your case.
Client Experience Department
***********************************
Business Response
Date: 04/11/2025
Good afternoon,
The Case Staff has spoken with the client to address his concerns.
Please view the attached email from the Case Staff.
Thank you,
Client Experience Department
Initial Complaint
Date:04/10/2025
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Sexually assaulted by an officer in current county jail
Business Response
Date: 04/10/2025
Good afternoon,
This review does not reflect the experience of a client who has worked with our firm. It appears to be a personal statement about an unrelated situation rather than feedback on our services.
We kindly ask that you reconsider counting this complaint against us.
Thank you for your attention to this matter.
Client Experience Department
***********************************
Business Response
Date: 04/10/2025
Good afternoon,

Thank you for reaching out to us. Is there anything we can assist you with?
Please reach out to us at ***********************************
Client Experience Department
Initial Complaint
Date:04/10/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
10-25-2024 I was in a car accident with a motorcyclist and I was out of a vehicle for 6 months so far and in pain and I called and they have offered no help. They first told me that the other party was going to take ownership and now the insurance is going back on their word. I need my vehicle fixed and they should fight harder for common people and not just look for dollar signs. I will take this to a higher party if need be.
Business Response
Date: 04/10/2025
Hello ****,
Were sorry to hear about your experience and the difficulties youve faced. This isnt the level of service we aim to provide.
Please reach out to us directly with your claim details so we can review your case and work toward a resolution.
Client Experience Department
***********************************
Initial Complaint
Date:04/08/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My name is ***** Three years ago Jun 2022, I was at the mall with my 2-year-old son. While placing him into a toddler ride, I suffered an electric shock from an exposed outlet with wires sticking out. I was shocked in my leg and hand, and suffered ******** the days that followed, I began experiencing severe pain, tingling, and eventually numbness in both my hand and foot. As a professional chef, this injury has made it impossible for me to work and support my family.I sought legal help from Morgan & Morgan and have been going through therapy, hospital treatments, and psychological care. After three years of waiting, the defendant has offered just $25,000 to settle my case ridiculous offer and the like force me to accept the offer.. because thae say if not they have to pay 15k for a specialist and they not sure i can get more than that which I consider deeply unfair and insulting given the damage done to my life and ********* looking for a more aggressive lawyer who truly understands the seriousness of this situation and is willing to fight for fair compensation. Please let me know if you would be willing to review my case.Thank you so much,
Business Response
Date: 04/08/2025
Hello,
Kindly be informed that we have promptly relayed this matter to the relevant parties to ensure smoother interactions moving forward. I have also noticed that since the filing of this complaint, you engaged in a conversation with ****** regarding your claim and the impacts moving forward. Should you encounter any further difficulties or have additional concerns, please do not hesitate to reach out to us directly. We are committed to providing you with the assistance you require.
-Client Experience Team
Initial Complaint
Date:04/07/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello,Ive been having difficulty obtaining information from the Morgan & Morgan attorney who represented me. Ive submitted forms through their website, made multiple phone calls, and emailed both the lawyer and the paralegal, but I have not received any response.There is one piece of information that has still not been shared with me, and I am requesting that it be provided.******* ******* *************************** confirmed that my insurance is not pursuing a lien on my account (12/21/23 meeting), and this was reiterated in all subsequent meetings, both by her and her paralegal, ****** ********* ****************************** I would like this document to be forwarded to ******* is her page: *******************************************************
Business Response
Date: 04/07/2025
Good afternoon,
Thank you for bringing this to our attention. We apologize if this matter has created any inconveniences.
We ask that you please allow us to look into this matter further in order to be able to address it properly.
Again, thank you for bringing this to our attention.
Client Experience Department
***********************************
Customer Answer
Date: 04/08/2025

Complaint: 23158890

I am rejecting this response because: I gotten the same response when I contacted customer service multiple times. It's better than getting no response from ******* ******* and her paralegal Sydney.

Sincerely,

********** ******
Business Response
Date: 04/14/2025
Hello,
We have included the Attorney assigned response to the former clients request and have explained to the former client that all the documents have been provided and should there be any questions to reach out to their current law firm or their helath insurance directly. This file has been Turned Down 8/28/2024 and this individual is no longer an active client.
We consider this matter resolved and ask the complaint is closed.
-Client Experience Team
Business Response
Date: 04/14/2025
Good afternoon,
Thank you for your response. As previously communicated, our firm no longer represents you, and we have provided all documents in your file. If you have further questions, we recommend reaching out to your current attorney or your health insurance company for additional guidance.
All the best,
-Client Experience Team
Customer Answer
Date: 04/22/2025

Complaint: 23158890

I am rejecting this response because:
This has been an ongoing issue with Morgan & Morgan.Despite repeated requests, the document I asked for has still not been shared.I am thankful they no longer represent me, but I need that document in order to move forward.
I have reached out many times through email, form submissions, phone calls, and by contacting both the paralegal and the attorney directly. I have received no response. I am simply requesting a copy of something that was never provided to me, and they continue to withhold it for reasons that have not been explained.
I specifically need a copy of the email or fax that confirms my insurance is not pursuing a lien on my account. This was communicated to me during the meeting on December 21, 2023, and repeated in every meeting after that by both ******* ******* and her paralegal.

Sincerely,

********** ******
Business Response
Date: 04/28/2025
Good Afternoon,
We escalated this matter to the attorney assigned to the case, who has confirmed that the documents the former client is requesting do not exist. Additionally, the attorney has made multiple attempts to communicate this directly to the client.
As this individual has not been a client of our firm since 8/28/24, we respectfully request that this complaint be closed.
Thank you for your attention to this matter.
Best regards,
Client ************************start="543" data-end="546"> Morgan & Morgan
Business Response
Date: 04/28/2025
Good Afternoon,
We have escalated your concerns to the appropriate parties, who have informed us that all documentation available in your file has already been provided to you. Additionally, they have not received any letter from your health insurance carrier indicating that a lien would not be issued.
As we no longer represent you in this matter, we kindly suggest reaching out to your new attorney or directly to your health insurance provider for further assistance.
Thank you,
Client Experience Team
Customer Answer
Date: 04/29/2025

Complaint: 23158890

I am rejecting this response because:
Did they contact ******* ******* (original attorney) or ***** *.? ******* ******* never communicated this to me, which is why Im requesting the information. Ive provided specific dates when ******* ******* or ****** ********* conveyed this verbally. Im fully aware Im not represented by them and do not need reminders of that fact. What I need is the information that was shared with me verbally but has never been provided in writing, despite multiple requests. Is it standard practice at their office to ignore questions and information requests?

Sincerely,

********** ******
Business Response
Date: 05/07/2025
Good Afternoon,
Please be assured that your questions are not being ignored. The information we provided was based directly on details from *****, who confirmed that all documentation available in your file has already been shared with you. Additionally, there has been no correspondence received from your health insurance carrier indicating that a lien would not be pursued. ***** also followed up with both ****** and *******, and they each confirmed that they did not state the health insurance company would forgo pursuing a lien. Furthermore, ****** previously explained the lien situation to you and also provided an email enclosing a letter from **** referencing a potential lien.
Thank you
Business Response
Date: 05/07/2025
Good Afternoon,
We respectfully request that this complaint be closed, as the individual is no longer a client of our firm and now has new representation. All available documentation has been provided.
Additionally, we have not received any correspondence from her health insurance carrier indicating that a lien would not be pursued; therefore, we are unable to provide such documentation. At this time, the attorney is evaluating the possibility of sending a cease-and-desist letter.
Thank you,
Client Experience Team
Initial Complaint
Date:04/04/2025
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In November 2924, ****** Podgoski represented me for a Personal Injury claim in which $100 Closing Fee was taken out of my settlement and was supposed to be returned to me after 6 months. It has been 6 months to date, and despite several attempts to get my $100 issued to me, including sending several messages to the assigned attorney, my emails have gone unanswered. This law firm **** me $100, and failed to communicate how I would be receiving my money.
Business Response
Date: 04/07/2025
*******,
Thank you for bringing this to our attention. We are sorry for the inconvenience. Please be assured, we are escalating this matter to our management team in order to have it addressed as soon as possible.
We appreciate your patience as we work on getting this resolved.
Have a great day!
Client Experience Team
Initial Complaint
Date:04/01/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was an identity theft victim from TMobile. My entire identity was stolen and I contacted Morgan and Morgan. I've lost millions in Bitcoin and business and business servers were also hacked through my T-Mobile access. Anyway, Morgan and Morgan took my case. They told me to wait until after the case before I change my name or fix my identity because I was promised that they would get everything I lost and money to fix my identity in the end. I waited well over a year in lingo waiting for them to deal with my case. About 12 months after initially taking my case - they sent me an email offering about 150 dollars. So I disputed it asking for 50k( just the amount I lost that year when my business was compromised and taken over to this day). They countered with about $****** I sent them an email reminding them that I've been waiting on fixing my identity and business because they told me to wait till after the case. Which I did. Still Asking for 50k minimal. So they send me a final offer of $800 which I also denied. $800 wouldn't cover a tenth of my lawyer costs or time spent fixing my identity, business, So here we are - I finally spent almost 35k fixing my identity and changing my legal name. For them to only offer me 800 bucks when they got 25k minimal for me being in their ******* get get 25k or more on my behalf to only offer me 800 dollars is stealing.I'm not happy. My life at ****************************************** because of tmobiles crappy security. Morgan and Morgan promised that I would be compensated to at least fix my identity and change my legal name. But only offered $800 for my 30k+ expenses to fix my life.I want the compensation you promised please.and changing my name.
Business Response
Date: 04/02/2025
Good Morning *****,
We hope this message finds you well. We would like to bring to your attention that Mr. ***** is no longer our client, as his case was closed on 4/10/23. Given the circumstances, we kindly request that this matter be closed.
Thank you for your understanding.
Best regards,
Client Experience Team
Business Response
Date: 04/02/2025
Good ****************************** you for reaching out. However, we must inform you that we have not represented you since 4/10/23, and as a result, there is nothing we can do regarding compensation or any ongoing matters related to your case.
Thank you,
Client Experience
Customer Answer
Date: 04/02/2025
This answer by Morgan and Morgan is only half true. Yes this case was in 2023. But it has taken all this time to fix my identity and legally change my name. It's not a process that happens overnight. And now that I finally see the truth on how I was ripped off and put a hold on fixing my life during the case as they asked.
And by the way. Morgan and Morgan have accepted me as client on a new case, and different lawsuit all together, under my new legal name. So I currently am a client of theirs.
The name I used here is my old name that I still had during this T-Mobile case. And I am aware that payments from this T-Mobile case back in 2021 that payouts just went out from the 350 million lawsuit ******** had to cough up. Morgan and Morgan got at least 25k for people like me who had to fix their identity.
Thats why I'm coming forward. Because not is obvious to me that Morgan and Morgan got a big payday and only offered me $800 as a final offer.
Also. I declined your offer. That means I never accepted a check from Morgan and Morgan, in turn leaving my payday open.
Saying you can't help because I'm not a client anymore is not the truth of the matter here.
I would like this matter brought to management for a fix to my case.
Please advise. The answer Morgan and Morgan gave us unacceptable.
Thank you.
Customer Answer
Date: 04/02/2025

Complaint: 23146994

I am rejecting this response because: your response is not true. As I AM CURRECTLY a client of Morgan and Morgan. I am involved in another case under my new legal name.
And the reason I am putting this complaint in now, is because since 2023 I have been fixing my identity, my business, and my legal name changed. Now that I'm finally done doing what you told me to hold off during this case. It's not something that happens overnight. And now that I know how much time and over 30k to fix my life, made me realize how much you screwed me over in this case.
I had no idea how much time it would take to fix my identity. The money for lawyers to fix my life after major identity theft. But you guys knew how much time and money was involved. THATS WHY YOU TOLD ME TO HOLD OFF ON FIXING MY IDENTITY AND CHANGING MY NAME. You knew I'd find out. And only offered me $800.
All while you got the big payday because of people like me who helped you win that T-Mobile case, to only offer me $800.
Any by the way, I never accepted a check from you, therefore you can still pay me what you owe me legally.
I would like this complaint sent to management or someone else higher on the ladder please.
Your response is no acceptable. I would like to be compensated like I should have been.

Sincerely,

*** *****
Business Response
Date: 04/03/2025
Good Morning *****,
We hope this message finds you well. We would like to bring to your attention that Mr. ***** is no longer our client, as his case was closed on 4/10/23. Given the circumstances, we kindly request that this matter be closed.
Thank you for your understanding.
Best regards,
Client Experience Team
Customer Answer
Date: 04/09/2025

Complaint: 23146994

I am rejecting this response because: I have included a screenshot of me with my new legal name, showing I AM a current Morgan and Morgan client (screenshot 0). Evidence that I am a current Morgan and Morgan client since they claim I havent been a client since 2023.
I also included 4 other screenshots from the Tmobile case. It shows that they first tried to give me my first settlement offer with a deadline ending in "April 18th". Keep an eye on the next part, because this is where your company pulled a fast one on me.
Then the company handling the payouts told me I could negotiate a price. So I negotiated my payout. On my 2nd attempt to negotiate, they sent me another email telling the deadline is now ending "March 19th now" and I could not make any more disputes, leaving only a few days to "take it or leave it". They literally made the deadline end a month earlier when I tried to negotiate my payout with them. Cutting off an entire month to make a decision just because I wanted to negotiate the $100 payout you offered. Which wouldn't cover a day of me paying my lawyer to fix my life.
Please pass this up to a manger please. This complaint is not being handled correctly.

Sincerely,

*** *****
Business Response
Date: 04/28/2025
Good ************************************** you for contacting us. I see two cases associated with the email address you provided to the BBBone related to the T-Mobile data breach, which was declined in 2023, and another under the name ***** concerning the Incognito Browser matter, which is still currently open with our firm.
Could you please confirm if the open case is the one youre referring to?
Thank you,
Client ************************start="507" data-end="510"> Morgan & Morgan
Customer Answer
Date: 04/29/2025

Complaint: 23146994

I am rejecting this response because:
Oh I was under the impression that you could see my responses. It is about the T-Mobile case. Payments went out in April 2025 for this case and I saw that your firm was given 25k for each client like myself. But you offered me $100 as an initial offer after I was promised the money to fix my identity, name, and get my crypto back that was stolen with the T-Mobile SIM swap/2nd auth hack in the specific T-Mobile breach I was involved in.
Then, when I tried to negotiate a price from the $100 you initially offered me, my deadline went from April to March per your email that I attached . Leaving me just a few days to take your offer or leave it.
Cutting out 30 days to make a decision. Then the deadline hit 3 days after you informed me.
How come the deadline to make my decision was cut by the original date of April to march the second I started negotiating a payout?
You guys promised that I would be reimbursed for my lawyer fees to fix my identity, 20+year business, which even today, someone who stole my identity has complete control of all my domains, websites, server, everything. It cost me about 35k to fix my identity and get some of my life back. You promised I would be taken care of.
All I had to do was wait till the case was over until I started changing my name and fix my identity which was completely stolen. I did as you said only to be offered about $100 a year later. I held off on moving my life forward for a year because you asked me not to over promises of giving my life back and being reimbursed for what I lost.
Im a Microsoft developer for over 30 years now. I lost everything, even my family in the end. My life was stolen from me and you all promised to put me back together for $100 a year later.
My lawyers fees for 1 day on average was ******* depending on what they did for me. That $100 wouldn't pay 1 day of my 35k total to fix my life. It's also taken about 2-3 years and my life isn't close to where it was before I was hacked by tmobiles crappy security of just knowing the last 4 of your social.
If you could do kindly look in to the mistreatment of my case please.
Thank you so much.

Sincerely,

*** *****
Business Response
Date: 05/07/2025
Good Afternoon,
We respectfully request that this complaint be closed, as the individual is no longer a client of our firm.
Per the attorney, based on our investigation and the settlement exchange with T-Mobile, it was determined that the clients sensitive personally identifiable information (PII) was not accessed in the August 2021 T-Mobile data breach, which was the specific focus of the retainer agreement. The client was notified of the settlement offer over two and a half years ago and remained free to pursue his case with alternate counsel, as the statute of limitations had not yet expired. No promises or guarantees were made to the client regarding the outcome of the matter.
Thank you,
Client Experience
Business Response
Date: 05/07/2025
Good Afternoon,
We followed up with the legal team that previously handled your case. They confirmed that you were notified of the settlement offer over two and a half years ago. Despite multiple outreach attempts, you declined the offer. You were advised of the March 19th deadline to respond, after which the file would be closed. The settlement process concluded in 2023.
They also confirmed that no promises were made regarding fixing or restoring your identity.
Best regards,
Client Experience

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