Complaints

This profile includes complaints for Morgan & Morgan's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Morgan & Morgan

  20 N Orange Ave Ste 1600 Orlando, FL 32801-4624

• 

  Morgan & Morgan

  198 Broadway Kissimmee, FL 34741-5714

• 

  Morgan & Morgan

  444 Seabreeze Blvd Suite 100 Daytona Beach, FL 32118-3958

• 

  Morgan & Morgan

  407 S Washington Ave Suite #3 Titusville, FL 32796-3500

• 

  Morgan & Morgan Law Firm, PLLC

  155 Federal St Ste 1502 Boston, MA 02110-1716

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/11/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  September 24, 2021 my mom had a bad fall while she was wearing an ADT fall detection pendant that was supposed to call an ambulance and never did. I hired Morgan and Morgan more than nine months ago and they showed interest in my case to sue ADT for a faulty, fall detection monitor. They had me send them the monitor and pendant so it could be tested. They then forgot about me. When I had the case restarted, they immediately told me the pendant needed to be tested. More time went by and they got back to me saying they need to give the case to someone that specializes in that sort of thing that they are partnered with. The different law firm then turned me down. Morgan and Morgan never sent them the pendant and monitor to be tested. Morgan and Morgan are now trying to get another attorney to help me. Morgan and Morgan even sent me back the pendant and monitor at my request so I could find another attorney.. Morgan and Morgan are a free attorney. I cannot afford to pay for one myself. I would like to send Morgan and Morgan back the pendant and monitor so they can finish what they started. I had so much hope at first because Morgan and Morgan are a big company and they showed great interest in my case but then forgot about me. I want them to finish what they started. They wasted a lot of time and there is only two years to get something like this done by statute of limitation. I want them to finish what they started with enthusiasm

  Business Response

  Date: 01/23/2023

  Hello ***,

  We are truly
  sorry that our firm was unable to take on your claim. Our attorneys reviewed your case closely and considered every potential avenue
  of legal representation.

  We are constantly evaluating our practice areas
  and working to expand the cases we can take on, but there are many factors that
  go into that decision.

  I do see that since contacting BBB about this issue you've been contacted to further discuss this. 

  If there is anything else we can do to assist, please let us know. 

  Thank you, 
  

  *****

  ******************* * *************
  

  Business Response

  Date: 02/15/2023

  Hi ***,

  I do see notes that indicate the legal team that was handling this matter were attempting to get a hold of you in regards to this case back in Decmeber, however could not reach you.

  A letter was sent due to this. I will inform that team, that you still want to be contacted, so that we can resolve this for you.

  Thanks, 

  *****
  

  Customer Answer

  Date: 02/18/2023

  
  
  Better Business Bureau: Please have someone contact me on my telephone! ************. No one has ever tried to contact me from Morgan and Morgan to resolve this.
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  *** ****

• Initial Complaint

  Date:01/06/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My issue involves a case inquiry that my mother made to their business in early Dec 2022. The original issue was that my mother wanted to seek out advice on what to do involving a bad faith insurance claim that she is currently going through with her current insurance provider. My mother provided the necessary information requested from Morgan and Morgan when she was contacted by them after making an initial inquiry about their services. From there, I repeatedly tried to get in contact with Morgan and Morgan on behalf of my mother via email and via phone call but did not receive a response back from them until around the 3rd of Jan of this current year. When they advised my mother of their inability to take on her case, she requested to know the reason why. From there, the representative said that she was not at liberty to say. My mother was left unsatisfied with her response and demanded to know why this was the situation but once again, the representative refused to give her an answer.

  Business Response

  Date: 01/11/2023

  Hello *******,
  
  We are so sorry that we were not able to help your mother with her case. We strive to help everyone that we can, but there are many factors that go in to determining whether we can take on a case. We do not turn down cases lightly, and please know that while our firm was unable to assist her, this does not mean her claim lacks merit. If you feel she feels she didn't receive sufficient attention to her claim, please reach out to us at ******************** and we will do our best to further assist you. Tariq - ******************* / ************.

• Initial Complaint

  Date:01/04/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called Morgan and Morgan to handle an accident case from 10/13/21 since then it has been difficult to speak with anyone other then someone named *************************** and that is very hard to do as he ****** answers calls and when he responds he just say we waiting I have maybe heard from him with this same response about 4 times maybe I am now wondering if they are waiting for the case to time out I have also requested the other parties info to maybe obtain another attorney and no response I trusted Morgan and Morgan I thought they would do what they advertise but instead nothing a dead loss ,loss vehicle,loss job because of loss of vehicle and distance to work and then the for the people must not have meant me.

  Business Response

  Date: 01/23/2023

  Hi ********, 

  We are so sorry to hear this as our clients experience is held to the highest standard.

  I am currently working on getting your case manager to reach out to you and address your concerns. 

  Our client's experience is a top priority and we take these matters seriously. 

  You should be contacted shortly with an update. 

  If you ever have any other issues with your claim, feel free to reach out to our client experience department that caters to clients who are not having a good experience. 

  Email: *******************

  Phone: ************.

   

   

• Initial Complaint

  Date:12/22/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a partial settlement payment in August, and that was 10 months after I signed all paperwork. I contacted my lawyer and discussed the rest of my payment. He emailed me on 8/25/22 saying that the rest of my money would be sent by check early the following week. Here it is 4 months later and I still have NOT received my money. Not only that but the lawyer does not respond to calls or emails. I even emailed and called Morgan and Morgan's complaint department and have not received any response from them either. This law firm is absolutely horrible! They do not pay their clients money owed to them, and they cannot bother to respond to any communications. They still owe me $10,000. The lawyer was also supposed to check into getting a settlement from our insurance and he never even bothered. Worst company ever, I can't believe I had to pay them 40% PLUS fees when they can't even do their job!

  Business Response

  Date: 01/04/2023

  Good morning ******************,
  
  Thank you for reaching out.
  
  We are so sorry to hear of the issues you have mentioned, and will make sure this is remedied right away.
  
  We are actively working with your Legal Team and our ********************* to get you the rest of your funds.
  
  You should be contacted shortly with an update on when you can expect these funds.

• Initial Complaint

  Date:11/22/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company won my case in court against a insurance company , after Morgan and Morgan received my money , they have been unauthorized deductions from my portion of the proceeds from the attorney and claim manager at there ********* office. The deductions are on a monthly base in the amount of almost $ ***** six thousand dollars and starting 3 months ago , so a total of almost ****** has been deducted from my proceeds, I was advised these fees where necessary to maintain my account . I receive a monthly email letting me of these deductions. I have contacted the main office of this corporation, forwarding all the information regarding this illegal deductions of my monies. They always give me the round around and nobody will take responsibility and return my money to my account and forward me a check for the original amount money awarded legally to me . This monthly fee was never notified to me or I was never advised of this extra cost . I have written emails and called this company with no results at all . I am a disabled person , on a very limited income and really need this money for my daily living expenses. Morgan and Morgan will not take responsibility for there employees the attorney and case manager of the ********* office, that are unlawfully taking my money .

  Business Response

  Date: 11/29/2022

  Hi ******,
  
  Thank you for your feedback. We are sorry to hear of your dissatisfaction regarding our firms service to you.
  
  I did take some time to investigate what happened so that we can come to a speedy resolution.
  
  I am, however confused by your complaint.
  You state that our firm has taken a total of $18k resulting from 3months of $6k deductions. Looking over your file, I don't see anything in regards to this or any deductions in that amount.
  
  
  We took over this case from *********************** office. On July 14, 2021, you signed the contract with our firm clearing outlining costs in connection with your case is separate and apart from fees.
  Total costs on this case were $963.73.
  This case settled in litigation for policy limits.
  On October 11, 2022, you signed the ** closing statement without issue.
  
  
  We also settled the ** portion of this case for limits of 10k and the closing statement was sent to you to sign.
  
  At this time we are not aware of any money being deducted.
  Is there by chance some confusion on the company deducting your money?
  
  
  Your legal team has tried to contact you however have not been successful in reaching you to discuss your concerns in regards to this.
  
  I hope that this helps. If you have any more details or information to provide about these deductions that would help us as well.

  Customer Answer

  Date: 11/29/2022

  (The consumer indicated he/she DID NOT accept the response from the business.)
  Enclosed for your information I send you copy of emails send from your employees stating the extra charges I owe

  Business Response

  Date: 12/05/2022

  Hi ******,
  
  Thank you for reaching back out. I do not see the documents you attached, I would like to try to help you with this, but noting described is what we have on our end.
  
  Please let me know if there is anything we can do to resolve this for you.

  Customer Answer

  Date: 12/07/2022

  (The consumer indicated he/she DID NOT accept the response from the business.)
  I continue receiving emails from your employees ******************************* asking me to sign a digital form that explain the deduction to my check , I refuse to sign any more digital statements . I request my check to be delivered to me in your ******* downtown office, there I will need a paper document showing all the deductions done to my check . If I agree to all the deductions I will sign your paperwork and receive my check , I refuse to talk or visit anyone in your ************ thanks for your help and please informe what dates my check will be available in your ******* downtown ******* I will be having knee surgery tomorrow so I will be at a nursing facility to help me , thanks ******

  Business Response

  Date: 12/14/2022

  Hi ******,
  
  I have confirmed with your legal team that they are coordinating with the ******* office so that you can sign your closing statement.
  
  Thank you.

• Initial Complaint

  Date:11/16/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This law firm has the most incompetent attorneys, let alone staff. I meant "paralegals".This rabbit hole of a journey with Morgan and Morgan began back in 2018 when I was involved in a not at fault accident. The reason I am complaining now is because I was contacted by one of your paralegals in Jan of 2022. Stating you all wanted to reopen my case due to me not receiving UM benefits. I was told a demand amount. I was told a lawsuit was going to be brought upon the opposing insurance company. On 11/14/22, I received an email saying the lawsuit is going to be withdrawn, due to MVA I had afterwards. I feel like the attorney in this case was negligent in asking me about them before this whole process started. Would have saved a lot of stress and headache. I also feel misled due to the paralegal giving me false information. She assured me that the accident that happened afterwards would not interfere with this lawsuit, and even promised to get me back in treatment. I'm not a lawyer nor health professional, so I trusted the info. The paralegal ( ***************************) also sent an email stating she needed documents signed by 10/14/22, but I received the email on 11/10/22. Almost a month later. When I spoke to *************************, he was very uninformative, he stated if they were to move forward the opposing insurance company might give me "go away" money, but probably nothing more. I asked was he sure? Or just assuming? I did not receive a straight answer. Very Unprofessional. I am left with this impression of the company, Morgan and Morgan; the land of make believe.

  Business Response

  Date: 12/05/2022

  Hello ******, we are so sorry that we were not able to help you achieve the outcome you desired. We strive to help everyone that we can, but there are many factors that go in to the handling of these cases.
  
  I did look into this matter further to see what happened and to see if I can explain what occurred.
  
  I can see that your attorney reopened this case to challenge the ** form. The insurance company did not want to pay, so they filed a CRN and they still did not pay. A lawsuit was filed as a result.
  
  Your legal team found out that you had 2 subsequent crashes and one that was actively in litigation with another firm.
  
  Due to this our firm had no choice but to turn down this case.
  
  I'm really sorry that we were not able to proceed with your case. Please know we do not turn down cases lightly, and while our firm was unable to assist you, this does not mean your claim lacks merit, just based on the facts of the case we weren't able to proceed.
  
  I thank you for giving our firm a chance, and hope that in the future we can work to assist you again.
  

  Customer Answer

  Date: 12/06/2022

  (The consumer indicated he/she DID NOT accept the response from the business.)
  Why am I still getting emails about a deposition after the case has supposedly been closed? Makes zero sense.
  See Attachment/File: B7936396-769C-45EA-917C-CADD1D0D3116.png

  Customer Answer

  Date: 12/14/2022

  (The consumer indicated he/she DID NOT accept the response from the business.)
  I will attach the email.
  See Attachment/File: BD8B7A862D4F449CBA600F340C4540D6.png

  Business Response

  Date: 12/14/2022

  Hi ******,
  
  I am unable to locate any email communication from our firm to you, so I cannot confirm why you would still be receiving emails regarding a depo.
  
  I suspect those emails may be from a 3rd party? If you'd like to attach the email(s) in question, we can take a look to see if that is something that we can cease.
  
  Thank you.

  Business Response

  Date: 01/09/2023

  Hi ******,
  
  I see that you contacted BBB in regards to this.
  
  I'm a little confused at what assistance we can provide at this time.
  
  Again, I do see that this claim is closed.
  
  Thank you,

• Initial Complaint

  Date:11/07/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a very bad fall
  July 28 2022. That resulted in a Fractured Shoulder in 3 places which after being sent to 3 Dr's I was told I needed Surgery which I had on Aug 25 called.Morgon and Morgan sept 10 I received my 1st call from
  Attorney Michael B***. I was told that i would be receiving Forms to fill out such as medical release. As on Todat Nov 7 2022 I have received nothing. I have called many times. And have not answered the phone left messages sent emails no answers. I have had dealing with Attorneys before and never have I had this experience. I was always informed of what was happening every paper they sent out I received a copy which this firm I have not even sign a contract. Iam done I am finding a new attorney. This Firm is a joke
  

  Business Response

  Date: 12/22/2022

  Business Response /* (1000, 5, 2022/11/21) */
  Hello *********,
  
  I am sorry to hear about your experience.
  
  I have informed the legal team who was looking into your matter about this complaint to ensure you receive a call and are brought up to speed on the next steps.
  
  I do see notes that we are missing a retainer from you in regards to this case.
  
  In your description above you do mention that you are finding a new attorney, are you still open to us looking into this case for you? Or are you going with another attorney?

• Initial Complaint

  Date:11/01/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had an accident in March, 2021. Morgan & Morgan took on my case. The firm was able to settle with the insurance company of the person at fault and was ordered a total of 50,000. Minus lawyer fees I am owed 32,000. I received notice that my insurance company as well as the other insurance company issued both checks to the firm. I have yet to receive any money on my behalf. every time i call I receive the same notifications that the check is processing. It has been months that this company has been holding my funds and telling me lies. I am in process of reporting the lawyers involved in my case which includes Evan R******** and Zane B********
  

  Business Response

  Date: 11/28/2022

  Business Response /* (1000, 5, 2022/11/03) */
  Good ******* *******,
  
  I am sorry to hear about your unfavorable experience and hope that we can work on getting this resolved for you.
  
  I looked in your file and see that your legal team is working to address these concerns.
  
  Notes in your file indicate that you've spoken to your attorney Zane B*******, who assured you that accounting has began processing your check and it should be available in 10 days.
  
  He indicates if you don't receive it by the 15th to call him back.
  
  We apologize that our accounting processing times caused this delay on your end, and hope that we have this resolved for you soon.
  
  
  
  

• Initial Complaint

  Date:10/19/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I retained an attorney with Morgan and Morgan to assist me in obtaining the benefits I deserve as a disabled veteran. There have been numerous issues with the processing of my case that have been brought up to my attorney and he just gaslights me and gives me a "wait it out" answer no doubtedly to expand the amount of payout he will get from when my case is eventually won. After MONTHS of emails pleading for the attorney to contact the VA and insist they adhere to their own protocols I finally lost faith that this attorney is operating in my best interest and I want to sever the case. I have tons of emails showing ineffective and apathetic counsel and I am demanding that Morgan and Morgan waive any and all fees regarding my case and release me from representation with this shyster. It's a shame how Morgan and Morgan treats veterans.
  

  Business Response

  Date: 11/16/2022

  Business Response /* (1000, 5, 2022/10/28) */
  G*** afternoon ******,
  
  Thank you for your service and your feedback. We are truly sorry to hear of your dissatisfaction regarding the handling of our case.
  
  We did a review of your file to see how it was being handled.
  
  During the journey of your case it appears that Mr. H*** had followed through handling every portion of your claim correctly, even going above an beyond for you at certain times.
  
  I do know that there were some recent disagreements with how your attorney decided to proceed when you brought up concerns that you felt the VA was trying to drag out your claim.
  
  Keep in mind there are times when these types of cases can halt while the wait is on the VA's end.
  
  Mr. H*** isn't trying to gaslight you with his advice of "waiting it out", he is simply giving you legal advice from his years of professional experience with handling these types of cases.
  
  He has handled many successful cases for his VA clients, and would never attempt to steer
  a client toward failure or loss. I do however understand if you no longer want to pursue with us.
  
  I can see that per your request Mr. H*** has already withdrawn as your attorney, so we no longer represent you through the VA.
  
  In regards to the fees, the VA has a process for disputing fees. I'm sure they would be able to provide you more information on how you can dispute those.
  
  
  I feel based off this we have resolved your complaint, and wish you best of luck with your case.
  
  
  Consumer Response /* (3000, 7, 2022/10/28) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  This is categorically UNTRUE. Mr. H*** would tell me not to return documentation in an effort to drag out this current claim not the past one you are referring to in an effort to magnify an unearned commission. A representative for the people shafting Veterans isn't going to be fair nor impartial. Mr. H*** was not only disgusting in his deportment but negligent in his advice in order to line his own pockets. Morgan and Morgan needs to waive this fee because attorney Robin H*** DID NOT EARN IT FOR THE TDIU.
  
  
  Business Response /* (4000, 9, 2022/11/01) */
  Hi ******,
  
  Thank you for the feedback.
  
  Again, looking into your file we cannot find any fault or mishandling of Mr. H***'s representation of your VA case.
  
  Any advice given was done to benefit you and help your case. I understand that you feel as things are not moving as fast as you hoped but this is a process that Mr. H*** in an expert in, and there would be no reason or benefit to him to delay your case as you mention.
  
  At this time, PER your request Mr. H*** has withdrawn as your attorney and is no longer representing you on this claim.
  
  In your complaint you also mention that we waive our fees.
  
  This not something we are able to do.
  
  The VA has a process for disputing fees. Please reach out to the VA directly regarding your claim and how you can start that process.
  
  At this time, I feel this complaint is resolved based on your desired resolution.
  
  We wish you the best.
  
  
  Consumer Response /* (4200, 11, 2022/11/02) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  You are purposely misstating facts. It is NOT the wait that is the issue, it is the purposely telling me to IGNORE mailings from the VA that would have removed the NEED for the wait. You are 100% trying to obfuscate the fact that he did that in furtherance of a bigger payday for himself as that unnecessary wait does nothing to assist me, only to help him. Attorney H*** is ineffectual and a vulture. Morgan and Morgan are for their pockets not the people. This is not a disagreement, he purposely mishandled my case and you are assisting him in doing so.

• Initial Complaint

  Date:10/13/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had an accident back in 2019, and I understand things take time to be process, however during the issue being resolved after being hit, my husband and I was told was the final expenses of everything be. Nevertheless, I still was being seen by a chiropractor, so my case was still open.. after I finish seeing the doctor. I was suppose to issued a check, but was sent to the wrong address almost a year ago, and it still has not been resolved and it's almost 2023, most times when I call.. I'm always being bounced around, saying that person doesn't work here anymore.. or when I do talk to someone they tell me to call back In a week, and then no one answers the phone, so now I have decided to report the issue because I truly have not been helped through out the entire case issue, and I truly wish I had chose another law firm to help, because it was truly no connection what so ever.
  

  Business Response

  Date: 11/14/2022

  Business Response /* (1000, 5, 2022/10/18) */
  Hello *******,
  
  We are sorry to hear this as we strive to ensure that our clients have a great experience.
  
  I've looked into your case file and can see a request was sent to have your check voided and reissued.
  
  I am following up with your attorney and accounting now to see where this stands, and how soon we can get your funds issued to you.
  
  Thank you for letting us know about this issue, we hope to have this resolve for you soon.