Complaints

This profile includes complaints for Morgan & Morgan's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Morgan & Morgan

  20 N Orange Ave Ste 1600 Orlando, FL 32801-4624

• 

  Morgan & Morgan

  198 Broadway Kissimmee, FL 34741-5714

• 

  Morgan & Morgan

  444 Seabreeze Blvd Suite 100 Daytona Beach, FL 32118-3958

• 

  Morgan & Morgan

  407 S Washington Ave Suite #3 Titusville, FL 32796-3500

• 

  Morgan & Morgan Law Firm, PLLC

  47 Maple St Ste 104D Burlington, VT 05401-4791

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called Morgan and Morgan asking g for a follow-up on the complaint l sent in. I spoke to a male and explained my concerns and told him this is another complaint. My son is incarcerated and was denied his ERP on February *******. He was denied his programs that were scheduled for February 24th,2025. This is related to medical issues. He was put in the hole because he couldn't urinate. Everything was taken away from him and he was told he has to serve his time until November of 2025. He asked me questions about my son and said they really want to help. He put me on a couple of breif holds and came back telling me he was sorry but he could not help me. When l asked why he could not tell me. After giving him all my information he didn't even have the decently to tell me why they couldn't help us. Very dissatisfied.

  Business Response

  Date: 02/17/2025

  Hello *****,

  Thank you for sharing your concerns, and we sincerely apologize for the frustration and disappointment you've experienced. We understand how difficult this situation must be, and we are truly sorry to hear about the challenges your son is facing.

  We take your feedback seriously, and we regret that you did not receive the level of support and communication you expected. We understand your frustration with not receiving a clear explanation.

  Unfortunately, we are not able to take on every case, and some may not fall within the scope of our practice. 

  We wish you the best moving forward. 
  
  Kind regards, 

  Client Experience Team 

• Initial Complaint

  Date:02/15/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am seeking the final settlement from my case.The attorney has not kept me informed and there is no follow up when requested. The only time I hear from him is when I call. After attempting to contact him or his staff? sometimes for weeks, I never get a return call. This case has been active since July of 2023.

  Business Response

  Date: 02/17/2025

  Hello *******,

  Thank you for bringing your concerns to our attention, and we deeply apologize for the frustration and disappointment you've encountered. We will be escalating this matter to our management team to ensure that communication with the legal team is promptly addressed and improved. 

  Kind regards, 

  Client Experience Team 

   

  Customer Answer

  Date: 02/17/2025

   
  Complaint: 22945443
  
  I am rejecting this response because:

  This is a standard/automated response.  This is one of the responses I have gotten in the past, without any further action or follow-up.  

  
  Sincerely,
  
  ******* *****

  Business Response

  Date: 02/19/2025

  Hi, *******, 

  We apologize for any confusion. Please know that this is not an automated response. We are sorry to hear that you have not been contacted yet. I want to assure you that we have placed an escalation on your behalf and are monitoring the situation until contact is made and your concerns are fully addressed. 
  If you have any further questions or would like to discuss this in more detail, please feel free to reach out to our department directly. We are here to help and are committed to resolving your concerns.
  Best regards,
  Client Experience Team

  ************

  ********************************************

  Customer Answer

  Date: 02/25/2025

   
  Complaint: 22945443
  
  I am rejecting this response because:
  I attempted to allow the customer Experiance Team to address this issue on 5 seperate occasions with no success  or resolution.  

  The response  does not indicate what in fact if anything is currently being done.  A list of current actions and explanation would go a long way to resolve this issue.

   

  
  Sincerely,
  
  ******* *****

  Business Response

  Date: 02/27/2025

  Good *************************** sincerely apologize for the experience you have encountered. Please be assured that we have escalated this matter to your attorney's supervisors in order to expedite a resolution. We are closely monitoring the situation and will promptly update you as soon as we receive feedback from them.

  Thank you again for your patience and understanding.
  Best regards,
  Client Experience

  Customer Answer

  Date: 03/03/2025

   
  Complaint: 22945443
  
  I am rejecting this response because:

  This is the same canned  response I received the last time and subsequent times prior to.

  The business continues to be unresponsive regarding my initial request.  

  Sincerely,
  
  ******* *****

  Business Response

  Date: 03/06/2025

  Hello *******,
  
  We understand how frustrating it can be to wait. Unfortunately, some matters take longer than expected and are beyond our control. Please rest assured that the legal team is diligently working on this, and you will receive an update as soon as it's resolved.
  
  Thank you for your patience.

  Client Experience Department

  Customer Answer

  Date: 03/12/2025

   
  Complaint: 22945443
  
  I am rejecting this response because:
  

  The response from the business doesnt address my original concerns

  
  Sincerely,
  
  ******* *****

  Business Response

  Date: 03/12/2025

  Good ***************************** apologize for any frustration you may have experienced. Please rest assured that we are working closely with your legal team to ensure a resolution. You should be hearing from them shortly with an update regarding the remainder of your settlement.

  Thank you for your patience.

  Client Experience.

  Customer Answer

  Date: 03/12/2025

   
  Complaint: 22945443
  
  I am rejecting this response because:
  This is the same standard response I have received the last three times

  
  Sincerely,
  
  ******* *****

• Initial Complaint

  Date:02/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint Against Morgan & MorganI am filing this complaint against Morgan & Morgan due to unethical and deceptive practices regarding my personal injury case. I was in a severe accident on July 26, 2022, that permanently impacted my life, including nearly losing my hand. Despite the severity of my injuries, Morgan & Morgan pressured me into accepting an unfair settlement of only $25,000.They misled me by stating that this was the maximum amount I could receive, even though my injuries were severe and long-term. Additionally, they took a significant portion of the settlement for themselves, leaving me with far less than what I needed to cover medical expenses, ongoing treatment, and lost wages.I feel that they did not act in my best interest, failed to properly negotiate on my behalf, and misrepresented the true value of my case. Their actions have left me financially and physically struggling, with no recourse for future medical needs. I am seeking accountability for their unethical conduct and misleading legal representation.

  Business Response

  Date: 02/17/2025

  Dear Mr. **************** are sorry to hear that you're still facing challenges after your case was settled and closed. According to our records, your case has been closed for over a year. Once a settlement is signed and payment has been made, we are unable to offer a refund at this time.
  
  Again, we sincerely regret the difficulties you are experiencing and wish you all the best for your health and well-being moving forward.
  
  Kind regards,

  Client Experience Team 

• Initial Complaint

  Date:02/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired Morgan & Morgan in October for 4 months now I have had issues with them responding with them caring about my injuries with getting medical attention I went from one attorney now to a trial attorney that has ignored me has lied to me from the beginning I thought it was $75,000 now I'm understanding it was $125,000 and then back to $75,000 so I'm not even sure how much insurance policy the girl had that caused the wreck after me falling a complaint online and calling and filing a complaint as well with texting the attorney that he's not supposed to lie to his clients I have been dropped which I'm not really too upset about because I was already threatening to fire them for improper representation at this point I do not believe that I owe them a dime because they did not do a job to my satisfaction or complete a job that I had hired them to do

  Business Response

  Date: 03/11/2025

  ********,

  We sincerely apologize for your negative experience and the frustration you've felt throughout your case. Its clear we did not meet your expectations, and for that, we truly regret any miscommunication or lack of support.

  After a thorough review, the attorney made the decision to turn down the case, but we appreciate you giving us the opportunity to review your claim. We wish you the best of luck moving forward and hope you find the support you need.

  Thank you for sharing your experience.

   

  Client Experience Department

• Initial Complaint

  Date:02/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In October, I tried to sign up with Morgan and Morgan for the Ticketmaster lawsuit. They initially told me on a phonecall that they weren't going to take on my claim. I then signed up with another firm. A few days later, I was told that Morgan and Morgan WOULD take me on, despite saying no before. I initially really wanted to work with Morgan and Morgan... so my plan was to then disconnect from the other firm. On November 10th, 2024 I spoke to ***** at Morgan & Morgan. I explained this situation to her as she onboarded my claim. She said that the forms she was having me sign weren't going to be finalized/official until I talked with my case manager, who would call me in the following days. They never called. So I tried calling them. And I emailed every email address I could find, including the ones they send out in emails saying things like "Questions? Email us at xxx". It total, I have sent 8 emails over the last 2 months. I have also left at least 3 voicemails. I have also filed a complaint on the customer service line. NOTHING gets a response. I have explicitly asked for AT LEAST a letter of unrepresentation so I can make sure I'm not held liable for having two firms representing me. When they were trying to onboard me, they would call multiple times per day. Now that they have me signed up, they refused to communicate. Not a single email, not a single call. I want to get in contact with my case manager OR I want a letter of unrepresentation mailed to me. They have my address on file.

  Business Response

  Date: 02/10/2025

  Hello *******, 

  Thank you for sharing your feedback, and we sincerely apologize for the frustration you've experienced. We take your concerns seriously and understand the importance of clear communication, especially regarding representation.

  We deeply regret the lack of response you've encountered so far. Our goal is to provide timely and effective support, and we will make sure to address your case with the urgency it requires.
  

  We will ensure that you receive a response promptly. We appreciate your patience and are committed to resolving this matter to your satisfaction.

  
  If you need immediate assistance, please feel free to contact us again, and we will prioritize your case.

  Thank you,
  Client Experience Team 

  ***********************************

• Initial Complaint

  Date:02/05/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired this company to fight my case...the worst decision in my life. First, they told me that the fee is 30%, but when the case was over, it went up to 35%. My case took two years to close. At the end of the case, they promised me my funds, which I have waited another whole year for. Now, that it is time to payout, they have no idea what I am talking about. I have the evidence of all the documents that I have signed, promising to pay if I put the money in a trust fund. But yet, they will not pay me what is owed. The lawyers who handled my case, left right after getting paid, and now my case is transferred to another lawyer. I got no money from my case in the end. NADA! So, I lost my car for everyone else to be paid. WTF!!!!!!!!!!! This is only the *************, let's go to my daughter, who was also in the accident and broke her nose. A whole year has gone by, and I have yet to hear anything about her case. When I called them, they said they are not seeing her money. Then they found it but gave me the excuse that the courts wouldn't sign. Only to find out that they never show to court to fight or represent my case. This is stopped the process to have my daughter's money to go in a trust found. Now, I am calling them, because I was called from someone else, who is trying to help close the case, and who is also trying to reach them (Morgan & Morgan). After failing me by lying to me about putting my money in a trust found and is now gone. I am absolutely worried about my daughter losing her money as well. At this point, I have zero trust with this company. I am so concerned, I want to hire someone, another lawyer to fight this cause. I totally feel raped and ripped off. You should be ashamed of yourself Morgan and Morgan. I am highly disappointed in you and will never recommend you to, not even to the ****** ****, you are the devil itself.

  Business Response

  Date: 02/06/2025

  Good afternoon *** *******

  Please know that we take your concerns seriously, and this matter has been escalated to the relevant parties for immediate attention.
  We appreciate your patience as we work diligently to resolve this issue promptly. Should you have any further questions or need additional assistance, please do not hesitate to contact us.

  Thank you for bringing this to our attention.
  Best regards,
  Client Experience Team
  ***********************************
  ************

  Customer Answer

  Date: 02/06/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** *******

• Initial Complaint

  Date:02/04/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been working with this law firm for three years now, and I often find myself having to hound down my attorney just to get updates on my case. Despite my repeated efforts to reach out and inquire about the progress, I frequently receive delayed responses or vague information that leaves me feeling uncertain and frustrated. The lack of proactive communication has made this already stressful situation even more challenging, as I feel like I am constantly in the dark about the status of my case. It's disheartening to invest so much time into a legal process only to feel like my concerns are not being prioritized or addressed in a timely manner.

  Business Response

  Date: 02/05/2025

  We hope this message finds you well. We appreciate your engagement with our company and letting us know about your experience thus far.  We do see you last engaged in a conversation with your Attorney on 1/14 and you spoke with your paralegal yesterday regarding your concerns. Upon review of your recent interactions and in light of your ongoing communication with legal counsel, we believe it would be best to close the current complaint. 

  If you require any further assistance or have additional questions in the future, please do not hesitate to reach out to us. We value your feedback and are here to help. 

  Thank you for your understanding and cooperation. 

  Sincerely, 
  -Client Experience Team  

  ************

  ********************************************

  Customer Answer

  Date: 02/05/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:02/03/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Attorney settled on my behalf $10,000. They have been in hold of our check. I want my money

  Business Response

  Date: 02/03/2025

  Good afternoon Mr.*****,

  Please know that we take your concerns seriously, and this matter has been escalated to the relevant parties for immediate attention.
  We appreciate your patience as we work diligently to resolve this issue promptly. Should you have any further questions or need additional assistance, please do not hesitate to contact us.

  Thank you for bringing this to our attention.
  Best regards,
  Client Experience Team
  ***********************************
  ************

• Initial Complaint

  Date:01/26/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Lack of communication, Do not return calls, I been client over two years and they dropped me through a email and never explained why they dropped me. I called and know answer know respond at all. Not sure what's happening but I need answers and can't get them.

  Business Response

  Date: 01/27/2025

  Hello, 

  We appreciate your engagement with our company and letting us know about your experience thus far.  We apologize for any inconvenience this may have caused you as we strive to provide clear and timely communication to our clients. If you would like to discuss this further please do not hesitate to reach out to our team directly as we are here to help.  

  -Client Experience Team 
  ************ 
  ******************************************** 

   

  Customer Answer

  Date: 01/28/2025

  They responded by sending my files to me and telling me to get in touch with the adjuster and I have not spoken to the attorney they said he called I haven't received a call and he did not leave a message. I'm not satisfied with there decision. I guess they telling me to get a lawyer or call them myself. Can you let me know what to do next. 

• Initial Complaint

  Date:01/21/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been reaching out to Morgan and Morgan for months. My team selected is NOT doing their job. I have spoken to customer service and the customer care divisions. I was guaranteed communication to do a resolution on several occasions and yet no contact has been made. Morgan and Morgan took on my accident almost an entire year ago and has not done anything in the settlement process. I am being harassed by the hospital and ambulance company because Morgan and Morgan has sat on my case and will not take action, not make contact, and will not allow me to hire a different company. I just want this to be completed and yet the team I am assigned takes no action and I cannot make any progress.

  Business Response

  Date: 01/21/2025

  Thank you for reaching out and sharing your concerns. We sincerely apologize for any frustration or inconvenience you have experienced.
  After reviewing your file, it appears that our firm is no longer representing you on this claim as of November 2024. Please know that this decision is not a reflection of the merit of your case, and you are absolutely welcome to seek representation with another firm.
  If you have any questions or need further clarification, please do not hesitate to contact us directly at ***************************** Were here to assist in any way we can.
  Thank you for bringing this to our attention, and we wish you the best moving forward.
  Sincerely,
  Client Experience Team

  Customer Answer

  Date: 01/21/2025

   
  Complaint: 22837695
  
  I am rejecting this response because: Can Morgan and Morgan reach out to me to explain why I was dropped the case when I followed ALL instructions and I've been going to the physical therapist I was assigned by my Morgan and Morgan team. No one even called to inform me nor email me that I was dropped. 
  
  Sincerely,
  
  ********* *******

  Business Response

  Date: 01/23/2025

  Hello, 

  This former client attempted to file a complaint regarding the handling of their claim. This claim was Turned Down by our firm in November 2024 and the former client was made aware. 

  The former client has rejected our resolution for the complaint advising they were not notified of being TD. I have attached a letter from November sent to the former client reiterating the firm has declined representation. 

  The former client additionally, spoke with their previous assigned attorney on 1/21 discussing the former clients request to reopen the claim. 

  We consider this matter resolved and kindly ask the BBB complaint is closed.

  -Client Experience Team

  Business Response

  Date: 01/23/2025

  Hello, 

  Our apologies, for any inconvenience this has caused. I have attached the Turn down letter sent to you in November 2024. Upon reviewing your file I also see you engaged in a conversation with your attorney ****** on 1/21 discussing this matter further. 

  If you have any further questions or concerns we ask that you kindly reach out to us directly. 

  All the best, 

  -Client Experience Team 

  ************

  ********************************************

  Customer Answer

  Date: 02/03/2025

   
  Complaint: 22837695
  
  I am rejecting this response because: I did speak to their customer service on 1/21 to complain. I was informed by their customer service my original case manager falsely put information in my case and left critical information out. So Morgan and Morgan made a decision based on false information. I was ordered to Emotions Therapy for physical therapy by my original case manager. I have been receiving that care and racking up medical bills that Morgan and Morgan has seen fit to saddled me with the debit since their original case manager failed to accurately report information. I was informed by customer service my case would be reopened and given to a new case manager. I have left multiple voicemails for my "new" case manager since and have not received a call back. I called customer service again this morning and was once again sent to someone's voicemail to request a call back. I have had to put all care on hold because I cannot keep getting medical bills for this accident that Morgan and Morgan ordered I get. At what point will Morgan and Morgan do their job? Or will I continue to be saddled with medical debt from the accident that Morgan and Morgan sent me to get, but wishes me to pay out my own pocket because their teams cannot communicate? At this time if anyone asks me about my experience I'm going to have to advise they stay as far away from Morgan and Morgan as possible. Morgan and Morgan no longer lives by caring for the people, we are all just a number. I'm hoping Morgan and Morgan fixes this so that I can say in the future what a great organization and team they were. As of right now all I can say is "well my case manager put false information in my case, left information out, and Morgan and Morgan left me holding the bills to suffer because they couldn't communicate properly". Please have my "new" case manager reach out to me ASAP. 
  
  Sincerely,
  
  ********* *******

  Business Response

  Date: 02/19/2025

  Hello, *******,

  I am writing in regard to the complaint that was rejected by this former client. Their accident was has been TD since November, 2024. Attached, you will find the TD letter that was sent to the former client at that time.

  While there was a brief conversation on January 23rd regarding the potential reopening of the file, there was a subsequent interaction on February 5th where the former client became aggressive and hostile. After careful consideration, our former legal team has decided not to proceed with reopening the claim. I have attached the relevant correspondence indicating this decision.

  
  Given that the matter has been thoroughly addressed and reviewed, we respectfully request that the complaint be closed.

  Thank you, 

  -Client Experience Team

  Business Response

  Date: 02/20/2025

  Hello,

  We have again attached the Turn Down letter sent to you on November 2024. Upon reviewing your file we also see you engaged in a conversation with your attorney ****** on 1/21 discussing this matter further. Unfortunately we are not able to assist you further with your request for an explanation for the Turn Down. 
  
  Kind regards, 
  
  Client Experience Team 
  
  ************

  Business Response

  Date: 02/20/2025

  Turn Down Letter