Business Profile

Personal Injury Lawyers

Morgan & Morgan

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Personal Injury Lawyers.

Complaints

This profile includes complaints for Morgan & Morgan's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

336 total complaints in the last 3 years.
138 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:03/31/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I hired Morgan and Morgan over 2 years ago to help with my Social Security Disability claim. After I was denied they were supposed to take over the case, but I was never contacted by a lawyer. I filed the appeal myself and my claim has been sitting in review by the ***************************** in ************** ** since May 20 2023. I was forced to try and go back to work but I havent been able to hold a job for very long because I cant perform the tasks. The companies have given other reasons why but Im considered a liability. I have recently been hospitalized twice from another infection and a blood clot from me not being able to get medicine for my diabetes. I have reached out to Morgan and Morgan to find out what was going on, but they have given me the run around. One of their representatives just got an attitude with my sister on the phone saying it was normal for a person to do everything their self. Thats definitely not true ****
Business Response
Date: 04/01/2025
Mr. ****,
I'm sorry to hear about your experience. We take all feedback seriously and are committed to providing the best possible service to our clients.
We will be managing this internally in order to address your concerns as quickly as possible.
We value your trust and are here to help you through this process.
Best Regards,
Client Experience Department
***********************************
Customer Answer
Date: 04/01/2025
I dont need anything else from your company as I fired you yesterday and hired a lawyer that will actually help me and not leave my claim hanging out for two years. I did everything myself. The only way I would ever communicate any further with this company would be *** Morgan himself and a formal apology and compensation for all the things that have happened because of the lack of representation by your company. Thanks and have a wonderful evening!
Initial Complaint
Date:03/27/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
wont cancel the contract.
Business Response
Date: 03/28/2025
****,
Thank you for reaching out. We apologize for the frustration you're experiencing regarding the cancellation of your contract. We understand the urgency of this matter and want to assure you that we are working to resolve it as quickly as possible.
Once again, we apologize for the inconvenience and appreciate your patience while we address your request.
Client Experience Department
***********************************
Initial Complaint
Date:03/22/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Case# ******** I have received multiple medical bills from American Medical (Ambulance Ride) for $186.75 due immediately. I sent in a complaint and received a call back months ago from Attorney *****. He called me personally and said he would take care of this bill. Months later, **** is still not paid and American Medical is now threatening collections. I have been reaching out about this several times and nobody has paid this company. Now they are threatening to put me in collections. I need someone to reach out to me and pay this bill. The bill needs to be paid as promised and the attorney fee should be reduced because your about to ruin my stellar credit and reputation.
Business Response
Date: 03/24/2025
Hello,
Kindly be informed that we have promptly relayed this matter to the relevant parties to ensure smoother interactions moving forward.
I have also noticed that since the filing of this complaint, Your attorney ******, engaged in a conversation with you today regarding an update.
Now that communication appears to be back on track, we anticipate the successful resolution of this issue. Should you encounter any further difficulties or have additional concerns, please do not hesitate to reach out to us directly. We are committed to providing you with the assistance you require.
-Client Experience Team
********************************************
Customer Answer
Date: 03/31/2025

Complaint: 23103406

I am rejecting this response because: I would like to keep this complaint open until confirmation of payment being made to American Medical.

Sincerely,

******** ******* (******)
Business Response
Date: 04/01/2025
Hello ********,
Please be informed that we have promptly forwarded this matter to the appropriate parties to improve communication moving forward. Additionally, I noticed that your attorney, ******, spoke with you today to provide an update.

With communication now back on track, we are optimistic about resolving this issue successfully. Should you experience any further difficulties or have additional concerns, please don't hesitate to contact us directly.
We are here to assist you in any way we can.
Best Regards,
Client Experience Department
***********************************
Customer Answer
Date: 04/01/2025

Complaint: 23103406

I am rejecting this response because: Your response stated I spoke with my attorney today, April 1st. I have not received an update today from my attorney. He did call on March 24. Again. I am not closing this case until you can tell me that American Medical has been paid. This is ridiculous. All I want is confirmation that a check has been sent to them.

Sincerely,

******** ******* (******)
Customer Answer
Date: 04/12/2025
I am now in collections for a bill that Morgan & Morgan were paid to take care of. I am demanding this bill from my accident be paid and I am wanting the attorneys fee to be reduced.
Business Response
Date: 04/29/2025
Hello,
We apologize for any inconvenience that this may have caused. Upon reviewing your file, we note that your former attorney ******, has reached out to you to provide clarification regarding the medical bill in question. We believe this communication has addressed the matter to your satisfaction.
Given this resolution, we respectfully request the closure of the current complaint. If you have any further questions or require additional assistance, please do not hesitate to contact us directly at ********************************************.
Thank you for your understanding.
Best regards,
Client Experience Team
Initial Complaint
Date:03/17/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I wrecked my car in December and called Morgan and Morgan. They set me up with a Doctor and Therapy said they would help me. In March they called and said they could not take case and I am left with paying Doctor and therapy bills. I would not have gone to these doctors if they were not encouraging me. I feel they scammed me.
Business Response
Date: 03/17/2025
*******, we understand your frustration and sincerely apologize for any inconvenience this has caused. After careful consideration from the attorney, we are unable to take on your case at this time.
We truly appreciate your interest in working with us and encourage you to seek other legal representation that may better suit your needs.
Thank you for your understanding.
Client Experience Department
***********************************
Initial Complaint
Date:03/14/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
An auto accident on 8 Aug 2025 totaled out our new vehicle (less than 4 months old) with multiple injuries to both my wife and I. Witnessed by a Trooper we were not at fault.Morgan and Morgan received our call on 9 AUG 2025. X-rays at the ** showed no broken bones. We started with chiropractic care, both wife and I. Not much has changed since the accident except bruises have disappeared. My hip pain and lower back pain are still on going as are my wifes.I have continued care through the VA hospital as well as chiropractic care. 1. Of course we lost all equity in our vehicle approx $3000.00 plus. 2. We have been contacted about 4 times by Morgan and Morgan and advised to continue our care. 3. Approximately 2 weeks ago (today is 14 March) Morgan and Morgan sent us a message stating they would no longer handle our case. Nothing else
Business Response
Date: 03/17/2025
Mr. *****, Thank you for sharing your feedback.
After careful review from your attorney, we were unable to continue with your case. We understand this is frustrating and encourage you to seek alternative legal representation to support your needs moving forward.
If you feel that you did not receive more details about why we could not continue with your case, please reach out to us.
Thank you,

Client Experience Department
***********************************
Initial Complaint
Date:03/13/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am represented by the law firm of Morgan and Morgan and they are duly negligent of their representation of me and my lawsuit. Their misrepresentation and neglect have prolonged the lawsuit to the extent that I am totally dissatisfied with their legal practices and wish to file this complaint.
Business Response
Date: 03/13/2025
Hello,
Thank you for reaching out, and we are truly sorry to hear about your dissatisfaction with our firm.
Upon reviewing your case, we see that you engaged in a conversation with your attorney, ****, yesterday regarding your loan request and the status of your case.
We understand that this may have caused frustration, and we appreciate your feedback.
If you have any further concerns or would like to discuss the matter in more detail, we encourage you to contact us directly. We are here to assist you and ensure that your concerns are addressed.
Thank you,

-Client Experience Team
Customer Answer
Date: 04/03/2025
I am being misrepresented and maliciously neglected by the law firm of Morgan and Morgan. I am totally dissatisfied with their charlatan's handling of my case. Their advertisements on radio and TV are misleading and fraudulent. I truly regret using them for my personal injury lawsuit.
Recently I contacted my attorney and the policy with Morgan and Morgan is to respond within 24 hours... it's over ********************************************************* Once again, Morgan and Morgan is acting irresponsibly and negligently, which is fraud.
Finish the Job

Recently I contacted my attorney and the policy with Morgan and Morgan is to respond within 24 hours... it's over ********************************************************* Once again, Morgan and Morgan is acting irresponsibly and negligently, which is fraud.
Finish the Job

Business Response
Date: 04/03/2025
Hello ********,

Thank you for your feedback, and we apologize for the delayed response from your legal team.

We will escalate the matter to the attorney and ensure another callback is arranged.

We appreciate your patience as we give your legal team the time needed to address your concerns.
Thank you,
Client Experience Department
***********************************

Customer Answer
Date: 04/24/2025
Continuing with my complaint and dispute with Morgan and Morgan and attorney **** ***, they did not, once again follow protocol in responding to my request to speak with the attorney. I'm still concluding that there is beyond a reasonable doubt fraud and collusion is partaking in this case.
Business Response
Date: 04/24/2025
Thank you for your continued correspondence.
We apologize that your experience has not met your expectations. According to our records, following the reopening of this complaint, you spoke with your attorney, **** ***, earlier today regarding your claim.
We understand you still have concerns. If you have any additional questions or would like to further discuss the matter, we encourage you to reach out directly to your legal team or contact our department so we can address them appropriately.
Thank you,
-Client Experience Team
*******************************************
Initial Complaint
Date:03/11/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On May 3 2024 I was in a car accident. I got with Morgan and morgan to settle my case against the other driver. In August I received a email telling me it was settle. They had to pay my insurance company back on what they paid out. I was sent a partial check of *******. Give or take. I made contact again with them in regards to the rest of my money. Excuse was still have not heard from optum. Here it is March and still nothing.
Business Response
Date: 03/12/2025
Good ******************************** know that we take your concerns seriously, and this matter has been escalated to the relevant parties for immediate attention.
We appreciate your patience as we work diligently to resolve this issue promptly. Should you have any further questions or need additional assistance, please do not hesitate to contact us.
Thank you for bringing this to our attention.
Best regards,
Client Experience Team
***********************************
************
Business Response
Date: 03/12/2025
Good Morning,
We wanted to provide you with an update regarding the case. The case manager has reached out to Optum multiple times, and while they have closed their claim, they have not provided us with notice or a final lien. As a result, the case manager has submitted a trust disbursement request for the held funds.
She is currently awaiting accounting to process the check so it can be forwarded to Ms. ****************** you,
Client Experience
Customer Answer
Date: 03/13/2025

Complaint: 23051833

I am rejecting this response because:
I have been told this same response and morgan and morgan will get right back with me. They do not. Please deposit my money before Friday the 15th
Sincerely,

******* *****
Business Response
Date: 03/13/2025

Good Morning,

We wanted to provide you with an update regarding the case. The case manager has reached out to Optum multiple times, and while they have closed their claim, they have not provided us with notice or a final lien. As a result, the case manager has submitted a trust disbursement request for the held funds.

She is currently awaiting accounting to process the check so it can be forwarded to Ms. ******************* you,

Client Experience
Customer Answer
Date: 03/13/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******* *****
Initial Complaint
Date:03/07/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
First let me start by saying that I tried to attach a file with this I recorded on my phone it has the same time and date I sent of this here message I sent it to this office wed,7:17 pm but it say the file was to large but this massage that I to also disappeared out of my sent email as well. ( I'm looking to file a complaint against morgan& Morgan law firm for not properly giving me a free consultation the representative first rushed me off of the phone then hung up on me after I asked if she could make to keep the records of my claim for further reference being as though they they told me that they handle identity theft cases claims then she told me that they can't handle my case I told her that in my situation I probably have every possible category of identity theft in my situation then I ask her if she thinks that if I can get the identity theft that Morgan& Morgan ever represented inwhich my case falls under those same cases that they represent to take that time and gather up all that information and call them back I'm being treated as I'm playing them in spades and I have to guess the right card that was "RENIGED" and this interaction was unprofessional I think that I was specially assigned this person that I spoke with at Morgan law and it is leaning towards personal level instead of business and maybe we can find out who this representative was later if it a legal matter I can get this information through legal questionnaire because it would be strange that I'm seeking legal help of this and it's being interfered with I would like for this same message to go public I myself would like to go private as much as I can with my identity and if possible can you keep this for future reference as well I do still have this same email that I recorded two days ago if you provide me with a place to send it to you I would in this situation I am being discriminated on by this big famous law firm I also had to make sure that I'm reporting this missing email to my aura.
Business Response
Date: 03/10/2025
******,
Thank you for sharing your feedback. We genuinely understand how important your situation is, and we appreciate you reaching out to us.
While we offer free consultations, please note that this is not intended as legal advice but rather to help us determine if we are able to take on your case and there are certain cases that unfortunately fall outside the scope of what we can handle. We want to be transparent that having a consultation does not necessarily mean well be able to take on the case nor is the consultation .
We truly wish you the best moving forward and hope you find the support you need.
Client Experience Administrative Department

Customer Answer
Date: 04/03/2025
Here I'm sending you an attached form of the evidence that I sent this complaint Wednesday March 7th 2025 and this message was some how deleted from my sent messages if you look at the top of the phone it has the date and time and that's when I 1st sent the message I recorded it for proof thanks for your time.
Sent from ****** ******* (*************************************************************************************************************************************************)
Business Response
Date: 04/03/2025
Dear Mr. ******************** you once again for bringing this matter to our attention. We sincerely apologize if your experience with our consultation team did not meet your expectations. Our firm prides itself on providing excellent service to all of our potential clients, and its clear we fell short in your case. For that, we are truly sorry.

Unfortunately, as we have previously mentioned, we are unable to take on your claim. Not all cases fall within the scope of what we can handle, and we regret that we cannot provide the support you need. We strongly encourage you to seek assistance from another firm that may be better equipped to move forward with your claim.

We wish you the very best moving forward and thank you for considering us.
Thank you,
Client Experience Department
***********************************
Customer Answer
Date: 05/01/2025
See Attachment
Business Response
Date: 05/01/2025
Good afternoon,
Thank you for bringing this to our attention.
We understand that the claimant has every right to express his dissatisfaction and complain about our firm not handling his claim. Again, his claim does not fall under the scope of cases we handle therefore, we will no be responding to Mr. ****** at this time. We believe the message has been clear and we hope he can find a firm that can assist him with his claim.
Thank you,
****** *********
Client Experience Department
Business Response
Date: 05/01/2025
Hello *** *******,
We appreciate you choosing our firm for your claim. However, as we have mentioned before, we are not able to assist you with this claim and we hope you can find another firm who is able to take your case.
Thank you and we wish you the best of luck.
Client Experience Department
Initial Complaint
Date:02/27/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This has to be the weakest law firm ever. These people do s*** on their time. They work how they want a work but want money from your settlement? These people all for themselves. These people sent out a letter I did not authorize them to send out. Then to send out my drop letter they talking about a week. It not take them a week to send out a letter I NEVER told them to send. They delaying my process so f****** much. I don't want to speak to no f****** call center i want a call from the Ceo. I want the highest person in the company to know how they lame a** team ****** up my case and how i will NEVER use this weak a** company again and ill make sure let people know about this weak a** company.
Business Response
Date: 02/28/2025
Thank you for sharing your concerns. We apologize for any frustration this situation has caused. We take all feedback seriously and understand your concerns about the turn-down letter and delays. Our team does have a process in place to handle cases efficiently, and we appreciate your patience as we work through these matters. Your concerns have been escalated to the appropriate team, and you should receive the requested documents soon. If you would like further clarification, we encourage you to reach out directly, and we will be happy to assist you.
-Client Experience Team
************
********************************************
Initial Complaint
Date:02/18/2025
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Well back around November I think towards the end of the month don't remember sorry, but any way I called morgan and morgan and the person who answered the phone sent me a link to fill out for several companies or organizations had breaches and I **** checked them out my self and found most of all my family were on those sites and I put all information I could remember and never heard back from them over three weeks which in my opinion is not professional at all when your business gets too big it loses track of other small people and never hear from morgan and morgan at all then saw email from them but it was for recalls out in the market place and not even what I signed up all that stuff for.
Business Response
Date: 02/19/2025
Thank you for your feedback, and we apologize for the lack of communication. We understand your frustration and will review this internally to improve our service moving forward.
Upon reviewing your file, we see your case was turned down. Please know that while our firm was unable to assist you, this does not mean your claim lacks merit. We are always evaluating our practice areas and working to expand the cases we can take on, but there are many factors that go into these decisions.
Thank you for bringing this to our attention, and we wish you the best. If you have further questions, feel free to contact us at ************.
Best regards,
Client ************************start="709" data-end="712">

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Customer Answer

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Morgan & Morgan is NOT a BBB Accredited Business.