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Business Profile

Personal Injury Lawyers

Morgan & Morgan

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Personal Injury Lawyers.

Complaints

This profile includes complaints for Morgan & Morgan's headquarters and its corporate-owned locations. To view all corporate locations, see

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Morgan & Morgan has 93 locations, listed below.

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    Customer Complaints Summary

    • 337 total complaints in the last 3 years.
    • 139 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/16/2024

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had hired Morgan and Morgan for a case where my mother and I were in a medical transport van, that was hit by another car 6 months ago cannot get anyone to call back the last response I got when I called a month ago is we apologize we haven't started your claim we just hired ***** a new attorney that is in training that will take your case, now my mother has passed away

      Business Response

      Date: 11/18/2024

      Hello, and thank you for sharing your feedback. 

      Were sorry to hear about your experience with communication issues regarding your case staff.

      Please rest assured that we will address this matter with our management team to ensure that communication is improved moving forward.

      We appreciate you bringing this to our attention and value your input.

      Client Experience Team

      ***********************************

    • Initial Complaint

      Date:11/16/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I contacted Morgan and Morgan for an accident I was involved in and in September of this ******* this present date I have not recieved a return call from any attorney,staff memberof said company...I have made numerous calls ,left voicemails for someone to contact me regarding my case. I sustained injury as of fact due to MRI results and receiving letterrs from the insurance companies ,,and to no avail Morgan and Morgan refuses to return any calls as I am the individual that has sustained injury and am being refused any contact from said attorney,,,I am filing this complaint to which the advertisemant states that they represent the victim. I have become the one suffering and has been failed by said attorney as they refuse to contact me in any way regarding said case whom I hired.

      Business Response

      Date: 11/18/2024

      Hello ******, and thank you for sharing your feedback. 

      Were sorry to hear about your experience with communication issues regarding your case staff.

      Please rest assured that we will address this matter with our management team to ensure that communication is improved moving forward.

      We appreciate you bringing this to our attention and value your input.

      Thank you!

      Client Experience Team

      ***********************************

    • Initial Complaint

      Date:11/12/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We hired morgan and morgan in November 2023 first a car accident. We were sent to several doctors. We were contacted on October 2024 letting us know that they were sending our case to another attorney with a reduced fee. We have not heard from anyone since. I have tried to contact them several times and spoke and texted with their care team and no one has been able to tell me was going on with our case. I believe that there are fraudulent techniques used here. It is going on a year and they have treated us like trash.

      Business Response

      Date: 11/12/2024

      *****, 

      Thank you for sharing your feedback. We truly apologize for the frustration and lack of communication youve experienced. We are sorry to hear that you haven't received the updates you deserve regarding your case. Please know

      that this is not typical of our firm, and we take your concerns very seriously. We will be reviewing your case internally to understand what happened and ensure that any issues are addressed promptly. We are committed to

      resolving this and ensuring that you receive the attention and service you deserve. Thank you for bringing this to our attention.

      We look forward to hearing from you and working to resolve your concerns.

      Client Experience Team

      ***********************************

    • Initial Complaint

      Date:11/11/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      After my son was the victim of a car vehicle hitting him, Morgan & Morgan agreed to represent/connect me with an attorney. Initially they sent emails advising theyve obtained a settlement agreement/check from the liable party insurance company and also informed me that they would be looking into medical claims. After multiple contact attempts to them, I ended up paying the hospital bill to avoid collection account. I was then told they would look into medical claims via medical insurance. It is over a year since contacting them for legal services. Due to the delay, the settlement check expired and they requested a stop payment. I have sent emails/messages to the representative and have never spoken to an attorney. I have even asked if theyve drop the case. Their business slogan states they are for the people. This is hypocrisy. I believe theyre working for insurance companies and are buffers to stand in the way so that the people end up paying as an avoidance of insurance liabilities.

      Business Response

      Date: 11/12/2024

      Hello *******,

      Im truly sorry to hear about your experience with our firm and the communication challenges you've encountered. We understand how difficult this time must be for you and your son, and we sincerely regret if you feel we havent been as empathetic as we should be.

      We take your concerns seriously and will be looking into this internally, escalating it to our management team for further review. Regarding the communication issues, could you please confirm if your contact information has changed? According to our records, a member of our case staff reached out to you on 11/11 and left a voicemail requesting a return call.

      We would greatly appreciate it if you could connect with our case staff so that we can discuss and address your concerns directly. In the meantime, thank you for your patience as we investigate this matter further.

      We truly appreciate you bringing this to our attention and look forward to resolving it.

      Thank you,

      Client Experience Team 

      *********************************** 

    • Initial Complaint

      Date:11/07/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I retained Morgan and Morgan to help me with my SSDI case. They have provided zero assistance, other than filing my initial paperwork. I have only been allowed to talk to a case manager, not my actual attorney. I have not received any contact that I have not initiated, and my case manager is rude and unhelpful. I have been trying to withdraw from this office, but they refuse to call me back. It has been over a week with several escalations. They say there is nothing they can do if nobody wont call me.

      Business Response

      Date: 11/08/2024

      Hello ******,

      Thank you for your feedback. We are sorry to hear about your experience and will be addressing these concerns internally with out management team.

      Thank you for bringing this to our attention.

      Client Experience Team

      ***********************************

      Business Response

      Date: 11/08/2024

      Good afternoon,

      In response to the client's complaint, we have received the following update from the case staff regarding their most recent communication with her.

      Please see the attached email from Mr. ***** ****** to claimant ****** ****. 

      Thank you,

      Client Experience Team 

      Customer Answer

      Date: 11/08/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ****** ****

    • Initial Complaint

      Date:10/30/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Immediately stop all methods of contact including automated phone calls, texts, emails, regular mail, etc. I have no interest in your services or plan to use them.

      Business Response

      Date: 10/30/2024

      Good afternoon,

      We apologize to hear about your dissatisfaction with our firm. I want to assure you that we have updated our records to ensure we refrain from making any further contact on your inquiries that were submitted to our firm. 

      Thank you for bringing this to our attention. If you have any questions or concerns please do not hesitate to reach out to us directly. 

      Best regards, 

      -Client Experience Team

      Customer Answer

      Date: 10/30/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ******* *****

    • Initial Complaint

      Date:10/29/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I contacted Morgan & Morgan about a SSA/OWCP case, they have non stopped hounded me!! calls, if you don't answer they text, when you don't respond they email! they are non stop harassing! I have told them STOP calling, texting or emailing & does NOT good they continue. I have told them I have PTSD & high anxiety to please STOP as I had made a plan to talk to them today at 10 well did not make a difference it still kept going!!

      Business Response

      Date: 10/29/2024

      Hello *******,

      Thank you for your feedback. We value your honesty and are committed to addressing your concerns.

      Please call us at ************** so we can help you directly with this issue.

      Thank you!

      Client Experience Team

      ***********************************

    • Initial Complaint

      Date:10/24/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to express my extreme dissatisfaction with the legal services I received from Morgan & Morgan regarding my auto accident case. From the outset, the attorney assigned to my case was dismissive, rude, and unprofessional. Instead of offering support and guidance during what is already a difficult time, the attorney consistently displayed a condescending attitude, leaving me feeling unheard and unvalued as a client.Furthermore, the use of aggressive, bully-like tactics was employed to pressure me into signing agreements without proper explanation. The constant intimidation left me feeling coerced, and I was repeatedly threatened that if I did not comply, my settlement money would be tied up in court indefinitely. This approach is not only unethical but also downright abusive to someone already dealing with the pain and suffering caused by an *********** a client, I trusted Morgan & Morgan to represent my best interests, but what I experienced was an attempt to railroad me into decisions that would benefit the firm more than me. My pain and suffering have not ended, yet I am being forced to navigate an unnecessarily hostile environment created by the very people who are supposed to be advocating for me.This kind of treatment is unacceptable, and I am still dealing with the consequences of the accidentboth physically and mentallywhile feeling betrayed by those I trusted to help me seek justice. I urge the Better Business Bureau to investigate this matter and hold Morgan & Morgan accountable for their gross mishandling of my case.

      Business Response

      Date: 10/25/2024

      Good day,

      Attached is the most recent communication from the case staff with the client. The client is not willing to understand what the process is and the case staff has continued to address. 

      We consider this handled. 

      Thank you,

      Client Experience Team

       

      Business Response

      Date: 10/25/2024

      ****,

      Thank you for your feedback. Were sorry to hear you feel this way. On 10/24, your case staff provided clarification on the process. While we understand you may not agree, please know that our team is committed to working diligently on your case.

      Thank you,
      Client Experience Team

       

    • Initial Complaint

      Date:10/23/2024

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I retained the services of Morgan and Morgan on 5/23/2023. I was seeking assistance with a SSA disability claim. I had to request updates multiple times and never got accurate responses that had clarity of any kind. I requested additional assistance and updates and received none. I am trying to employ a different attorney for this matter and am in need of carbon copies of previously filed documents from this firm as I fired them last Friday. I am seeking assistance from your organization in this matter as time is now of the essence and the *** is requiring prompt attention to this matter. Thanks so much for any assistance you can offer. Warmest regards

      Business Response

      Date: 10/24/2024

      Good afternoon, 

      First and foremost, I apologize for the distress and inconvenience this may have caused you and apologize to hear about your experience with our firm. Kindly be informed that your concerns have been escalated to the relevant parties. 

      I want to clarify that your case developer sent you a letter of withdrawal on 10/22 and submitted the necessary documentation of withdrawal to the ******************************* 

      If you have any questions or would like to discuss this further, please feel free to reach out to us via email at ***********************************.

      Thank you for your patience and understanding. 

      Best regards, 

      Your Client Experience Team 

      Customer Answer

      Date: 10/24/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ****** *******

    • Initial Complaint

      Date:10/21/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was injured in March of 2024. Neighborhood child unsupervised was walking her dog on roller skates therefore unable to control dog adequately when dog pulled her towards me while walking my dogs. Child fell in front of me and lost control of leash. Their dog rushed towards my dog and my dog charged the smaller dog to protect. While trying to intervene the altercation to prevent neighbor's dog from getting mauled, I tore my Achilles in the process. The law firm of Morgan and Morgan initially accepted my case. Throughout the process, updated information was very limited and always vague. Provided all information firm required throughout the process. After almost 7 months of waiting, firm declines representation without any explanation. Very unprofessional misleading.

      Business Response

      Date: 10/22/2024

      Good Afternoon,

      I would like to inform you that, as of October 21, Mr. ******** is no longer a client of Morgan & Morgan. Our legal team attempted to contact him yesterday but was unsuccessful. We also sent him a formal turn-down letter to communicate this.

      We kindly request that this matter be closed out.

      Thank you for your attention to this issue.
      Best regards,
      Client Experience

      Business Response

      Date: 10/22/2024

      Good ******************************** sincerely apologize for our firms inability to take on your claim at this time. Our attorneys reviewed your case thoroughly and considered all potential avenues for legal representation. We strive to ensure our clients understand the reasons for our decisions.

      Please know that we take your concerns seriously, and this matter has been escalated to the relevant parties for immediate attention.

      Thank you for bringing this to our attention.
      Best regards,
      Client Experience Team

    Morgan & Morgan is NOT a BBB Accredited Business.

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