Complaints

This profile includes complaints for Morgan & Morgan's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Morgan & Morgan

  20 N Orange Ave Ste 1600 Orlando, FL 32801-4624

• 

  Morgan & Morgan

  198 Broadway Kissimmee, FL 34741-5714

• 

  Morgan & Morgan

  444 Seabreeze Blvd Suite 100 Daytona Beach, FL 32118-3958

• 

  Morgan & Morgan

  407 S Washington Ave Suite #3 Titusville, FL 32796-3500

• 

  Morgan & Morgan Law Firm, PLLC

  155 Federal St Ste 1502 Boston, MA 02110-1716

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/17/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was injured at a cvs pharmacy in ******* having pictures and being injured enough to go to the hospital and they promised to take care of my case and contacted me every day in the beginning assuring me my case would be handled. I wasted so much time and effort on this and then they dont have the courtesy to refer me out. I received a text telling me to contact them with any questions and then I do and they waste my time more. There is so much info about this but i finally am very upset speaking to ****** and saying no one from here will be contacting you and basically told me to get bent and that they had no information to give. This was a open and shut case but this is the most unprofessional act i have ever had. Morgan and Morgan does not care about the people only about the money,

  Business Response

  Date: 10/18/2024

  Good Morning,

  I would like to provide additional information regarding the complaint involving Mr. ********* He opened his case with us on August 15th, and after further investigation, his case was turned down on September 3rd. Mr. ******** was referred to another legal firm, and our referral team has made multiple attempts to contact him to ensure he is well taken care of.
  We kindly request that this complaint be closed out.
  

  Thank you for your attention to this matter.
  Best regards,
  Client Experience

  Business Response

  Date: 10/18/2024

  Good ****************************** sincerely regret that our firm is unable to take on your claim at this time. Our attorney thoroughly reviewed your case and considered every potential avenue for legal representation. Various factors influence our decision-making process, and we want you to know that our inability to assist does not reflect the merit of your claim.
  I also want to note that our referral team has made multiple attempts to contact you to ensure you receive the support you need. You are welcome to reach out to them directly at **************.
  

  Thank you for your understanding.
  Best regards,
  Client Experience

• Initial Complaint

  Date:10/17/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  These people are continuously spamming my phone with their robot call its getting annoying and will be considered harassment if it continues.

  Business Response

  Date: 10/18/2024

  Good Morning,

  I hope this message finds you well.
  

  I apologize for any inconvenience this may have caused. We were reaching out regarding an inquiry we received for a consultation. I have since closed that inquiry, and you should not receive any further calls from us.
  

  Thank you for your understanding.
  Best regards,
  Client Experience

  Business Response

  Date: 10/18/2024

  Good Morning,

  I hope you are well.
  

  I would like to inform you that Mr. George is not our client. He submitted an inquiry for a consultation, which is why we have been attempting to contact him. However, I have now closed his inquiry, and he should not receive any further calls from us.
  

  We kindly request that this complaint be closed out.
  

  Thank you for your attention to this matter.
  Best regards,
  Client Experience

  Customer Answer

  Date: 10/18/2024

   
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 22434759, and find that this resolution is satisfactory to me. Thank you
  
  
  
  Sincerely,
  
  
  
  Joey George

• Initial Complaint

  Date:10/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  BEWARE DO NOT USE THIS LAW FIRM !I WAS IN A CAR ACCIDENT NOT MY FAULT THE GUY DROVE ONTHE WRONG SIDE OF THE **** TOTALED MY CAR THE POLICE CUT ME OUT OF THE SIDE AIRBAG AND A AMBLALANCE TOOK ME TO THE HOSPITAL I SAW A ADD FOR THE PEOPLE SO I CONTACTED MORGAN AND MORGAN BIG MISTAKE ,a guy came to my home were I signed paperwork, and I only had a case manager never once spoke to a lawyer, the guy spoke with a heavy Spanish accent so I could bearly understand him I asked him is the car part different from the injury part he would only say I have to talk to the **** and get back to you he told me to gather all the evidence I have a brain injury a neck sprain a back sprain broken ribs cut up arms and this guy is telling me to go get evidence for my case I thought that is what you were paying them to do? I could bearly walk then I saw that my **** was in ******* fl and I was in ********* fl 300 miles away so I asked if I had to pay from the settlement a 3rd party attorney he said he would get back to me after speaking with the ****,so I found the **** name on my case no answer but left a message asking these questions the next day I get a call to just take 10k that the insurance company will give and they are off the case they wanted to take 66% 33 for them and there name and 33% for an **** in South fl and when they new I was not going for that they dropped the case also the next day they made sure they called the insurance company to say they were off the case this is a scam law firm BEWARE don't fall for there tv add ! Very bad company!

  Business Response

  Date: 10/16/2024

  Good Afternoon,
  

  I wanted to inform that Ms. **** is no longer our client. Her case was declined on October 15th, and she has been informed by her legal team.
  We kindly request that this complaint be closed.
  
  Thank you for your assistance.
  Best regards,
  Client Experience

  Business Response

  Date: 10/16/2024

  Good Afternoon Ms.Dovo,

  We sincerely apologize that our firm was unable to take on your claim at this time. Our attorneys carefully reviewed your case and considered all potential avenues for legal representation. We strive to ensure that clients fully understand the reasons for our decisions. If you feel you did not receive a sufficient explanation, please do not hesitate to reach out to us.
  

  Thank you for your understanding.
  Best regards,
  Client Experience
  ***********************************

• Initial Complaint

  Date:10/15/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was involved in a car accident that I suffered injuries from. I contacted Morgan and Morgan to handle my case. I was told that ********** only offered me $15,000 so they were going to litigations. They had me to sign papers to go to court. No one called me **** ******* had some to text me asking for my insurance card. When I asked who the person was she said that they settled my case without my knowledge. I was out of work for four months wont see any of my income that was lost. No one called me to inform me of any changes. Then you want 33 to 40 percent of the case .Morgan and Morgan failed me . Not to mention how many hands my case went through. Run away from Morgan and Morgan they are not for the people!

  Business Response

  Date: 10/16/2024

  Good afternoon Ms. ********************* know that we take your concerns seriously, and this matter has been escalated to the relevant parties for immediate attention.
  We appreciate your patience as we work diligently to resolve this issue promptly. Should you have any further questions or need additional assistance, please do not hesitate to contact us.
  

  Thank you for bringing this to our attention.
  Best regards,
  Client Experience Team
  ***********************************
  ************

• Initial Complaint

  Date:10/15/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired Morgan & Morgan for a slip and fall complaint. Shortly after, they sent an investigator to the establishment to take photos and statements. I continued to receive updates and to give them my medical records. I then sent them an email stating that I received a PRP injection and it relieved most of the pain I was in [A platelet-rich plasma (PRP) injection is a biologic therapy that uses a patient's own blood to stimulate healing and reduce pain in injuries and other conditions]. Previously, I was asked if I was willing to go to court if the establishment rejected my claim. I said, "Yes." A few months ago, I received a call from Mr. **** ***** advising me that the insurance company had rejected my claim. I asked why it was denied. His answer was, "The insurance company has a $10,000 fund to pay any medical expense that you have. Call them to see if you can get your medical expenses paid." Subsequently I received a stating that they decided not to represent me... With no explanation to why. I hired Morgan & Morgan because of their ad, "We will fight for you."

  Business Response

  Date: 10/16/2024

  Good Afternoon,

  I hope this message finds you well.
  

  I wanted to inform you that Mr. ******** is no longer our client. His case was declined on July 16th, and he has been informed by his attorney.
  We kindly request that this complaint be closed.
  

  Thank you for your attention to this matter.
  Best regards,
  Client Experience

  Business Response

  Date: 10/16/2024

  Good Afternoon,

  I hope this message finds you well.
  

  We have reviewed your file and would like to confirm that you are no longer our client as of July 16th. Your attorney contacted you on that date to explain the reasons for our inability to take on your claim, and we also sent you a letter outlining this information.
  

  Thank you for your understanding.
  Best regards,
  Client Experience

  Customer Answer

  Date: 10/16/2024

   
  Complaint: 22425513
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***** ********

  I was never told why? No details whatsoever. Because the insurance company rejected my claim? If so, why not take it to trial? Just  a call telling me to deal directly with the insurance company.
  

  Business Response

  Date: 10/23/2024

  Good Afternoon,
  
  I hope this message finds you well.
  
  I wanted to inform you that Mr. ******** is no longer our client. His case was declined on July 16th, and he has been informed by his attorney.
  We kindly request that this complaint be closed.
  
  Thank you for your attention to this matter.

  
  Best regards,
  Client Experience

  Business Response

  Date: 10/23/2024

  Hello *****, and thank you for your feedback.
  
  We apologize for any inconvenience our decision may have caused. However, after further review by the attorney, the decision remains unchanged.

  Thank you,

  Client Experience Team 

• Initial Complaint

  Date:10/14/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Morgan & Morgan had my case for a full year. Communication was completely insufficient and lax. I decided to drop them from my case. They sent me a letter that they were dropping me. Went to hire another attorney and cannot get anyone to take my case. Then I get a $10k medical bill that they were supposed to talk down to "pennies on the dollar" as they stated. I have reached out 3 times to find out what they have done on my case and again they won't respond. They kept stating they got the "policy" maximums. I have not seen any documentation on this and don't know what is paid and unpaid. I find it completely unprofessional that they have sat on this case with no resolution for over a year, accident was 8/2023. And for them not to respond to me after 3 emails is unacceptable.

  Business Response

  Date: 10/14/2024

  Hello ******, 

  Thank you for bringing this to our attention. We understand that the attorney has communicated with you in an attempt to better explain the decision about your case. 

  We are sorry for any inconvenience this may have caused and we thank you for choosing us to investigate your case.

  Thank you,

  Client Experience Team

• Initial Complaint

  Date:10/10/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Someone hit me from behind in February 24. I contacted Morgan and Morgan. They told me immediately I had a case and needed to go see a *** I told them I don't have insurance and can't afford to see any ***** They assured me that they take care if that and that they will send me a referral for a MRI and a chiropractor. I was spammed from a neurologist and a chiropractor to make a appointment ans I was having headaches and backaches and since the chiropractor was close to my house I was able to go. I went the first time and noticed they were telling me I had to come 3x a week I couldn't do that but I now understand why they were pushing more visits. I went 3 times and couldn't go any longer bc of my work schedule. I got a call in July and a email from Morgan and Morgan saying they weren't gonna represent me. Why did it take months for them to decide that after telling me they would represent me? I got a email shortly after and another today from collections from the chiropractor for the visits. Now I see why they were pushing me for more visits . It's was a scheme with the chiropractor to get money from people that they know they don't want to represent months before. I shouldn't be stuck with that bill. Be careful with this lawyer.

  Business Response

  Date: 10/14/2024

  Hello *******,

  We are truly sorry that our firm was unable to take on your claim. Our attorneys reviewed your case closely and considered every potential avenue of legal representation. We are constantly evaluating our practice areas and working to expand the cases we can take on, but there are many factors that go into that decision.

  Thank you for understanding, 

  Client Experience Team 

   

• Initial Complaint

  Date:10/09/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My case started with this firm October 1, 2021. Yes, 2021. It's taken them 3 years and 3 attorneys to reach a settlement for my case. I was notified in May 2024 that the case had reached a settlement and that the firm would proceed in paying the various bills that had resulted from the accident. They sent me a check for a small sum and then stated the rest of the settlement would be placed in a trust to allow time for the bills to be paid. They've had 3 years to get a full summary of all facilities, doctors, and any others who were owed. I've been calling to get an update on the date that I will receive my remaining settlement and no one is returning my calls or inquiries. I want this to be done. Please assist me with this. For anyone who is considering this firm to represent you - DON'T DO IT.

  Business Response

  Date: 10/14/2024

  ******,

  We are sorry to hear about your situation and we will be addressing this issue internally. 

  Thank you,

  Client Experience Team 

  Customer Answer

  Date: 10/21/2024

   
  Complaint: 22400495
  
  I am rejecting this response because: I've been advised that it will take an additional 3 to 4 weeks to resolve the issue.  I've been told this several times in the past, and I want to be sure this will actually happen.  I will continue to wait until I receive additional updates from the attorney assigned to my case. 
  
  Sincerely,
  
  ****** *******

  Business Response

  Date: 10/23/2024

  Hello ******,

  We understand your frustration with the length of time this is taking to resolve, and we truly appreciate your patience. Please rest assured that the team is working hard to resolve this, even though it may feel like progress is slow.

  Unfortunately, some delays are beyond our control, but we will keep you updated as soon as the matter is resolved.

  Thank you,

  Client Experience Team

  ***********************************

  Customer Answer

  Date: 10/30/2024

   
  Complaint: 22400495
  
  I am rejecting this response because: NOTHING has been resolved. NONE of my bills/debts resulting from the accident have been paid. It is more than frustrating that NO progress has been made on this case in all this time.  I'll continue to wait until there is more to report than apologies.  
  
  Sincerely,
  
  ****** *******

  Business Response

  Date: 10/31/2024

  Hi ******,
  
  We completely understand your frustration with the delay in resolving this issue, and we genuinely appreciate your patience. Please know that our team is actively working on it, even if it may seem like progress is slow.
  
  While some delays are out of our hands, we will keep you updated as soon as we have more information.
  
  Thank you for your understanding.
  
  Best,  
  Client Experience Team  
  ***********************************

  Customer Answer

  Date: 11/06/2024

   
  Complaint: 22400495
  
  I am rejecting this response because: the case has yet to be resolved. 
  
  Sincerely,
  
  ****** *******

• Initial Complaint

  Date:10/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  June 13th 2024 I contacted Morgan and Morgan for help with car accident involving my minor son. They took the case but paid medical bills with my car insurance I did not agree with. As of August 1st they settled with driver at faults car insurance and I have not received settlement nor phone call or email.

  Business Response

  Date: 10/07/2024

  Good Afternoon,

  We have reviewed your son's file and noted that the case manager reached out to you on October 4th to provide an update. During that conversation, you were informed that we are pending PIP payments to the hospital.
  We appreciate your patience as we work diligently to resolve this matter. If you have any further questions or need additional assistance, please do not hesitate to contact us.
  

  Thank you for bringing this to our attention.
  Best regards,
  Client Experience Team
  [email protected]
  888-488-0018

• Initial Complaint

  Date:10/04/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My son and I were in a car accident on 11/11/23. We retained your services when we left the *** On April 4th we received notification from the *** that they submitted payment to you. I spoke with my case manager on 5/30 and advised the hospital and fire **** stated they knew that the payment had been issued and wanted payment within 7 days. The case manager at the time stated she was working on reductions and would be issuing checks. After multiple calls and emails I requested a team change since I reached out to the attorney as well and no response. I spoke to my new case manager on 8/27. I advised him as well as the previous case manager that I need to have surgery on my left knee because of the accident. That I am in pain on a daily basis. I need the money from the settlement. The new case manager stated that the case was settled in May and that I should have my money by the middle of September. I then go to the office on 9/20 and had to call. He stated he doesn't know why he HASN'T worked on the case. He sends a message on 9/25 stating He has 2 reductions out of 4. I reply on the portal on the same day and no response back. I sent an email on 9/30 and no response. I worked at a law firm and I don't understand why our settlements haven't been issued and the lack of response from your team is horrible. Why would reductions take so long from medical providers you sent us to? I should have gone to my 25% lawyer kept more of my money if I knew we were going to receive service of this kind. I don't know why we haven't received our settlement especially after advising both case managers that I am in pain every day, That I can barely walk . I hired you and I feel like I am begging for my settlement. I work for an insurance company and I have had 3 friends have car accidents. They asked for advice and I can't recommend you at all. My case was settled in April it is now October. I would like to go to the office and pick up our checks ASAP.

  Business Response

  Date: 10/07/2024

  Good afternoon,

  Please know that we take your concerns seriously, and this matter has been escalated to the relevant parties for immediate attention.
  We appreciate your patience as we work diligently to resolve this issue promptly. Should you have any further questions or need additional assistance, please do not hesitate to contact us.
  

  Thank you for bringing this to our attention.
  Best regards,
  Client Experience Team
  ***********************************
  

  Customer Answer

  Date: 10/10/2024

   
  Complaint: 22380803
  
  I am rejecting this response because: , I tried reaching out to my son's case manager on 9/20/24 left a vm no response. When my son returned he tried reaching out. Then I emailed Jwillis on 10/7/24  and no  response. Also my case manager stated he was going through personal issues and that is why my case wasn't taken care of. You are a business  personal issues should not be the reason you can't complete your assignments and if you can't you go to your manager and ask for assistance. Please have someone reach out to my son and I for a complete status update.I am in desperate need to get my knee repaired because of this accident.
  
  Sincerely,
  
  ******* ********

  Business Response

  Date: 10/23/2024

  Hello *******,

  We have escalated this issue to management once more to address your concerns about the lack of communication.
  
  Thank you for your continued patience as we await their response.

  Thank you,

  Client Experience Team 

  ***********************************