Reviews

This profile includes reviews for Morgan & Morgan's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Morgan & Morgan

  20 N Orange Ave Ste 1600 Orlando, FL 32801-4624

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  Morgan & Morgan

  198 Broadway Kissimmee, FL 34741-5714

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  Morgan & Morgan

  444 Seabreeze Blvd Suite 100 Daytona Beach, FL 32118-3958

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  Morgan & Morgan

  407 S Washington Ave Suite #3 Titusville, FL 32796-3500

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  Morgan & Morgan Law Firm, PLLC

  47 Maple St Ste 104D Burlington, VT 05401-4791

Review Details

• Review fromAmanda H

  Date: 02/03/2024

  1 star

  Amanda H

  Date: 02/03/2024

  I'm absolutely in shock about the response and treatment I received when I called Morgan and Morgan to give them additional information about a case I was seeking help with. I was referred to them and have heard all these great reasons to use them and the lady I spoke with heard what I had to say and then stated since we have already evaluated your case and determined that we won't be able to help you and then she proceeded to give me 3 dates last year that she said I was already given an evaluation 2 of which were not accurate so I tried to let her know that and 3 times she interrupted me and then slightly changed what she was saying just to end it with you were already told... I have never felt so undeserving, I called the people for help and ended up feeling discriminated by them as well. The prices was so completely unprofessional, she could've already have me the courtesy to finish my sentence Incase my information was important, but no she with her invalid records had already conclude I wasn't deserving of the services

  Morgan & Morgan

  Date: 02/06/2024

  Hello ******,

  Thank you for reaching out to express your concerns. I apologize for the distressing experience you had during your interaction with our firm. We take feedback very seriously, and I want to assure you that we are committed to providing all our clients with the highest level of service and respect.

  
  I understand your frustration with the handling of your inquiry and the perception of discrimination. Please know that this is not indicative of our values or the standard of care we aim to uphold. Your feedback will be brought to the attention of our team, and they will be taking steps to address the shortcomings you've highlighted.

  
  I would like to extend an invitation for you to speak with our Client Experience Team directly so they can discuss your concerns in more detail and work towards a resolution. Your satisfaction is important to us, and we are dedicated to making things right.

  
  Once again, I apologize for any inconvenience or discomfort this situation may have caused. I appreciate your candor and the opportunity to address your concerns.

  
  Please feel free to contact us at your earliest convenience to arrange a meeting or further discussion.

  Sincerely,

  ******

  Client Experience Team

  *******************

  **************

• Review fromSal B

  Date: 02/02/2024

  1 star

  Sal B

  Date: 02/02/2024

  I got rear-ended 10/2023. Called Morgan and Morgan and ascertained them as counsel. I suffered damage to my neck and back, as well as other family members. Did all the leg work for the case manager, got him names, addresses etc. Went to the doctors they told me to go to. They didn't pursue the party that hit me. Nearly two months later for the very first time spoke with case lawyer and was informed that they couldn't represent us due to the fact that they also were retained by the same party that rear-ended us. They had to drop both of us, but they told us this 2 days before a global zoom meeting. As informed by my new counsel, they were supposed to check back in October if they had any type of conflict of interest. They didn't do their jobs properly or professionally. I never received a police report, never was brought up to speed in reference to the status of the case, nothing... I will need neck and back surgery, not even going to speak on my family members status... Morgan and Morgan you should be ashamed of the ***** ******* team. Let me know if you want names and address. I will never recommend anyone to you! Highly disappointed, thanks for nothing! You need to change your motto.!!!

  Morgan & Morgan

  Date: 02/06/2024

  Dear ********,

  
  I received your letter expressing your frustration and disappointment with our handling of your case, and I want to extend my sincerest apologies for the inconvenience and distress this situation has caused you and your family.

  
  I understand how important it is to feel supported and informed throughout the legal process, and I regret that we did not meet your expectations in this regard. Your experience with our firm falls short of the standard of service we aim to provide to all our clients, and I want to assure you that we take your feedback seriously.

  
  I will personally look into the details of your case to better understand what went wrong and to ensure that appropriate measures are taken to address any shortcomings in our procedures in the future.

  Additionally, if there are any outstanding matters or concerns that you would like to discuss further, please do not hesitate to reach out to me directly.

  
  Once again, I apologize for the inconvenience and frustration you have experienced, and I appreciate your candor in bringing these issues to our attention. We value your feedback and are committed to improving our services to better serve our clients in the future.

  Thank you!

  ***********;

  Client Experience Team

  *******************

  **************

• Review fromOlivia H

  Date: 01/30/2024

  1 star

  Olivia H

  Date: 01/30/2024

  They don't care about we the people unless they are going to make thousands of dollars off of your case. Would never ever recommend these attorneys! Change your logo to We will help you only if we can **** you dry. 0 stars.

  Morgan & Morgan

  Date: 02/01/2024

  Hello ******,

  I am sorry to see you feel this way about our firm. We truly are FORTHEPEOPLE and take ********** in the service we provide. There are many factors that go into accepting a case and unfortunately, we cannot accept all claims. Please know that while our firm was unable to assist you, this does not mean your claim lacks merit.We take all feedback seriously and are always striving to better our company for our clients. If you feel you didnt receive sufficient attention to your claim, please reach out to us.

  Thank you, Client Experience Team - *******************/ ************  

• Review fromKathryn H.

  Date: 01/26/2024

  1 star

  Kathryn H.

  Date: 01/26/2024

  My issue began at the ******************* location in **********, but even though I put that address in twice it doesn't show. I was in an accident June 15, 2023 for which I was not at fault (police reports). I then contacted Morgan and Morgan over the phone the next day after going to the hospital the night of the 15th. I accepted them as the attorneys to represent me. After going to the scheduled appointments with a chiropractor that they suggested (Injury 2 Wellness/in **************, **) and other physicians. A settlement was reached with State Farm in the amount of $50,000 for bodily injury. That was back in September of last year. I did receive a $2000.00 advance at that time and it was determined that M &M would get 40%. Which would leave me with $30,000. Less the $2000.00 already given to me. I have been very patient and courteous during this process. However after numerous emails, voice mails and text messages. I have received no adequate response to my questions.I have also had three different attorneys for which I was never informed to their replacements and on yesterday I was informed that ******************* my previous case worker no longer works there. So admittedly the majority to my correspondence had been with her. Therefore, ****************** is new to this issue. This was a two part lawsuit (my terminology) because ***** was also pursing my insurance company (Progressive ) for the under insured position of my policy. *****, stated that they should receive a reply with 60 days of submitting the request, which they have not. However, that is not so much my issue. ***** will get 40% if the proceeds no matter if it is out the both requests or just from the State Farm pay out. Why can't I have my portion of the first process? While they are earning interest on my proceeds.

  Morgan & Morgan

  Date: 02/01/2024

  Hello *******, we're sorry to hear about your negative experience with our law firm.

  We take your feedback seriously and will address it internally with our management team. 

  Thank you for bringing this to our attention. 

  Client Experience Team

  *******************

  **************

• Review fromLisa S

  Date: 01/26/2024

  5 stars

  Lisa S

  Date: 01/26/2024

  ************************* and his secretary are the classiest in the business, they have helped me every step of the way and I appreciate all they have done for me

  Morgan & Morgan

  Date: 02/19/2024

  Hello ****! We are thrilled thanks to your kind review. Reviews like this mean everything to us as we strive to do our best to provide the best representation possible and glad to hear ***** did just that. Thank you for your trust in our team and allowing us to assist. We wish you the best. Should you need anything, we are just a phone call away! ******************* or ************ Have a great day! - Client Experience

• Review fromMary W

  Date: 01/24/2024

  5 stars

  Mary W

  Date: 01/24/2024

  I contacted Morgan & Morgan in September of 2023. In the first week I was contacted multiple times by the firm. As my case progressed they kept me notified about everything. They would check in with me to see how treatment was going and how they could help. Hopefully I will never have to go through anything like this again but if I do I will not hesitate to contact them again. Thank you

  Morgan & Morgan

  Date: 02/01/2024

  Hi ****, were so happy to hear you had a good experience.

  How awesome of you for leaving us a review!

  We will share this with the team.

  Thank you for the recommendation and have an amazing day!

  Client Experience Team

  *******************

  **************. 

• Review fromTanya B

  Date: 01/23/2024

  1 star

  Tanya B

  Date: 01/23/2024

  I contacted Morgan and Morgan, September 22 2022 and they took on the case for me. January 23 **** I received a phone call stating that they were no longer gonna handle my case a year and 4 months down the drain. During this time I had 5 different case managers and 2 different lawyers. If I left a message for either a case manager or a lawyer. I would never get a phone call back. The only way i'd be able to talk with the Case manager or lawyer is to call Morgan and Morgan make a complaint. Then they would connect me directly to the individual. I would never refer Morgan and Morgan to my worst enemy. Their motto is supposed to be for the people. Well, they need to change their motto. Because they're not in it for the people. It's only for the money they make.

  Morgan & Morgan

  Date: 01/31/2024

  Hello *****, we are sorry to hear this as we strive to ensure that our clients have a great experience. While we cannot discuss the specifics of your case in this open forum, we are truly sorry you feel you didn't receive a stellar experience. I would appreciate the opportunity to explain who it was we have referred your case to. If you would kindly email us, and give your full name and phone number I would value the opportunity to provide a resolution for you. -******* ******************* / ************.

• Review fromHeather H

  Date: 01/22/2024

  1 star

  Heather H

  Date: 01/22/2024

  I called Morgan and Morgan law firm after I slipped and fell in the handicap bathroom in my hotel room because there are no grab bars. I was drawn to M&M because I am disabled with multiple conditions and have limited mobility. I thought with all the advertising using his disabled brother that M&M would be the place to understand my disabilities and have resources that cater to those with disabilities. Apparently not.I repeatedly told their intake everything about all of my health conditions and limitations. I was assured by multiple people that my special needs, including home visits since I am homebound, would be no problem. And if not home visits, then definitely specialty transportation for my oversize wheelchair and a Doctor equipped to treat me while working with my disabilities. I was lied to just so I would sign. M&M sent me to a Dr ********* transportation, had to figure it out myself) who ended up refusing to fully treat me due to my conditions. Dr said he didn't want me to break the Dr ****** equipment. That Dr wouldn't even order more x-rays because it wouldn't show anything anyway though all the fat as it's been too long already. The Dr didn't want to order the x-rays from the hospital as they are low-grade and never show much anyway. Again and again, I begged M&M though every communication channel to resolve this. Morgan and Morgan bounced me around to multiple attorneys within their firm for months.Finally, many months later M&M determined I had insufficient injury and wanted to file for dismissal of my case.That's it. Nothing else.So, my suffering increased and there's nothing to be done about it. No other attorney will touch it now. I was humiliated when refused care due to my conditions.Apologies abound. Whoopee, I mean as long as they apologized, right? Now I get to deal with the ambulance and hospital bills, etc. All they had to do was say up front that they didn't have the resources I needed. They didn't have to string me along.

  Morgan & Morgan

  Date: 01/31/2024

  Hello *******, thank you for taking the time to review us. Our attorneys carefully reviewed your case and considered every possible avenue of legal representation, and I can assure you that this decision was not taken lightly. We are always evaluating our practice areas and working to expand the cases we can take on, but there are many factors that go into these decisions. If you feel that there was not a sufficient explanation for our decision in your case, I would be happy to discuss this further with you. Our goal is to provide the best possible representation and support to our clients, and I hope that we have the opportunity to assist you in the future. Please do not hesitate to reach out to us if you have any questions or concerns at ******************** Best, *******

• Review fromBertha P

  Date: 01/19/2024

  5 stars
  Very helpful so far! I believe that they meet my needs.

• Review fromMichelle C

  Date: 01/19/2024

  1 star

  Michelle C

  Date: 01/19/2024

  I have been a client for over 2 years and feel my case is just sitting there under a pile of dust. In all this time nothing has changed except for my attorney and I would never have known that if I didn't send a message complaining about communication Tgey give me new name and sure enough within 1 week ,lawyer was changed again. Now mind you , I was never informed of this directly, I found out on my own. It's very frustrating and unprofessional how they treat clients, like there nobody unless you have a million dollar case. The lies that come from professional litigators and paralegal is such a shame. These people should be ashamed there selves. What if situation was reversed??? Just think about that.

  Morgan & Morgan

  Date: 01/26/2024

  Hello ********, thank you for taking the time to share your feedback with us. We value your input and are deeply concerned to hear that you were not satisfied with your experience. Our goal is to provide exceptional service to every client, and it appears we fell short in your case. If you're comfortable, we would love the opportunity to discuss your concerns further and see how we can make things right. Please don't hesitate to reach out to us via email or phone if you are looking for some contact from your team. Thank you. ******* ******************* ************