We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Point of Sale Systems

Epos Now
BBB accredited business seal
BBB Accredited BusinessA Rated by BBB

Reviews

Customer Review Ratings

3.42

Average of 97 Customer Reviews

Want to share your experience?

Leave a Review

Review Details

  • Dirk M

    Date: 10/13/2024

    Dirk M

    Date: 10/13/2024

    I usually don't like to give reviews unless I get something really extraordinary. Today is something similar. I was told that the US service team is functioning from Florida but even during the hurricane they managed to assist my business and get it up and running. Which I believe is amazing

    Epos Now

    Date: 11/13/2024

    Dear ****,

     

    We're genuinely honored to have exceeded your expectations, especially during such challenging circumstances. Our team in ******* truly goes above and beyond to ensure our customers' businesses keep running smoothly, no matter what. Its feedback like yours that keeps us motivated to deliver exceptional service, rain or shine.


    Thank you for your trust in EposNow, and were always here whenever you need us!

     

    Best regards,

    EposNow

  • Flora L

    Date: 10/12/2024

    Flora L

    Date: 10/12/2024

    The till had been working really well with minimal delays in loading. The ability to check any sales reports from where ever I am is a life changer and easy to access

    Epos Now

    Date: 11/13/2024

    Dear *****

    We're thrilled to hear that the till's performance and remote access to sales reports have made such a difference for you. Ensuring smooth operations and convenience for our customers is exactly what we aim for, so it's great to know its working well for you. If you ever need further support or have any questions, we're just a message away!


    Thanks again for choosing EposNow!

     

    Best regards,

    EposNow

  • Linda L

    Date: 10/02/2024

    Linda L

    Date: 10/02/2024

    Stay away from this company! They promise that their program will work for your business,when they know it can't do the specific things you stated you needed the program to provide. You are told you can cancel if the program doesn't work for your business. Another lie! After loosing thousands due to their program and faulty credit card machines that kept going down I sent a written 90 day notice that I wanted to cancel. After many emails I was told by ******* in their "complaint department" she would cancel my contract.I purchased a consignment program for my business in December 2023 which included using their credit card machine and company.After looking over my bank statements I saw that EposNow was still taking their monthly fee from my bank account. I contacted ******* finally after several failed attemps and I was not cancelled and would not be cancelled until I returned their credit card machine.The machine was returned which ******* acknowledge after I saw I was still being billed, she said I would get a refund for the months after the machine had been returned.Long and short of it I am still being billed September 2024 after lots of calls and emails! I was promised I would get the 1099 tax form to report my sales. I never got it and when I asked today they said I had to get it from the back office of their program. I have NOT been able to get into their program. They said they would help me reset my password to get the form. When I did the program said I owed a payment for October and would not let me in without paying ***** law they have to provide that tax form. I will be contacting the *** next.

    Epos Now

    Date: 11/13/2024

    Dear *****,

    Thank you for taking the time to share your experience with us. I sincerely apologize for the frustration and inconvenience youve encountered. Its clear that your expectations were not met, and I understand how this situation has been deeply frustrating, especially with the billing, equipment return, and access issues.


    I want to assure you that we take these matters seriously. While Im unable to address your account specifics here, I would like to help resolve this for you as quickly as possible. Please reach out to us at ****************************************************************** so our dedicated support team can investigate your case thoroughly and ensure that any outstanding issues are addressed, including your tax form concerns.


    We appreciate your patience and the opportunity to make this right. Thank you for bringing this to our attention.

     

    Best regards,

    Eposnow

  • Gopi V

    Date: 10/01/2024

    Gopi V

    Date: 10/01/2024

    Eposnow is incredibly inefficient software. We at Rockies Indian Groceries have been using it for almost 18 months, and the experience has been frustrating. The software is poorly designed, requiring multiple additional apps and frequent support. They also charge extra fees for minor services and impose unexpected costs without honoring their commitments. Who has the time to read through hundreds of pages of fine print? It feels like the company takes advantage of its users. They sell gift cards at inflated prices, often failing to deliver all of them as promised and not informing us about the need for a new terminal until its too late. Getting in touch with customer support is a hassle, leading to long wait times.

    Epos Now

    Date: 11/13/2024

    Dear ****,

     

    Thank you for taking the time to share your detailed feedback, and I sincerely apologize for the ongoing frustration youve experienced with our software. Its disappointing to hear that our system has not met your expectations, especially given the long-term commitment youve made with EposNow.


    We strive to provide efficient and reliable solutions, so its concerning to learn that you've encountered difficulties with integrations, unexpected fees, and delays in support. Your experience does not align with the standard of service we aim to deliver.


    We truly value your business, and we would like to take the opportunity to resolve these issues for you. Please email us at ****************************************************************** so that our team can thoroughly investigate your concerns, including the issues with gift cards, fees, and support response times. We are committed to turning this experience around and finding a solution that works for you.


    Thank you for your patience and for allowing us the chance to address this.

     

    Best regards,

    EposNow

  • Tamera R

    Date: 09/14/2024

    Tamera R

    Date: 09/14/2024

    We found that the issue with our reporting system was actually an operator error on our end, thanks to ****** excellent assistance. **** stayed on the line with me to ensure that everything was completed, and he was able to properly guide us through closing out the transactions and capturing the lost revenue. We are really appreciative of Epos excellent technical help!

    Epos Now

    Date: 09/23/2024

    Dear ****** ********,


    We are sincerely grateful for your feedback! Hearing about your positive experience with us fills us with ***.
    Your kind words mean the world to us and will be shared with the entire team.


    If there's anything else you'd like to share or if you need further assistance, please don't hesitate to reach out.
    Thank you once again for choosing Epos Now.


    Best regards,
    Epos Now


  • Janna L

    Date: 09/14/2024

    Janna L

    Date: 09/14/2024

    I had the most amazing experience setting up my payments today. ****** was really courteous and quick, and he understood what I wanted to finish with my system. Thank you, ******. I look forward to continuing our business together.

    Epos Now

    Date: 09/23/2024

    Dear ***** *****,


    We are sincerely grateful for your feedback! Hearing about your positive experience with us fills us with ***.
    Your kind words mean the world to us and will be shared with the entire team.


    If there's anything else you'd like to share or if you need further assistance, please don't hesitate to reach out.
    Thank you once again for choosing Epos Now.


    Best regards,
    Epos Now


  • Rodger S

    Date: 09/14/2024

    Rodger S

    Date: 09/14/2024

    ****** ***** is really beneficial had a remarkable encounter today. He provides me with amazing assistance. He went above and above in his efforts incredibly patient. Many thanks for it.

    Epos Now

    Date: 09/23/2024

    Dear ****** ****,


    We are sincerely grateful for your feedback! Hearing about your positive experience with us fills us with ***.
    Your kind words mean the world to us and will be shared with the entire team.


    If there's anything else you'd like to share or if you need further assistance, please don't hesitate to reach out.
    Thank you once again for choosing Epos Now.


    Best regards,
    Epos Now


  • Rhoda H

    Date: 09/14/2024

    Rhoda H

    Date: 09/14/2024

    **** helped me out a lot today. He helped till everything was updated and fixed everything. AMAZING CUSTOMER SUPPORT!

    Epos Now

    Date: 09/23/2024

    Dear ***** ********,


    We are sincerely grateful for your feedback! Hearing about your positive experience with us fills us with ***.
    Your kind words mean the world to us and will be shared with the entire team.


    If there's anything else you'd like to share or if you need further assistance, please don't hesitate to reach out.
    Thank you once again for choosing Epos Now.


    Best regards,
    Epos Now


  • Juliet M

    Date: 09/14/2024

    Juliet M

    Date: 09/14/2024

    **** has assumed responsibility for a problem I've been having with ePOS for about 4 years. He is really accommodating to me as a customer, and I appreciate that I can ask technical questions and obtain his advice on matters pertaining to my till and software. He is courteous and truthful, and while we are on the phone, he follows up on his promise to do so even if he doesn't know the solution. He is a true example of what customer service should be because of his persistence in solving a persistent problem with some of my hardware and his availability to assist whenever it is convenient for me.

    Epos Now

    Date: 09/23/2024

    Dear ****** ********,


    We are sincerely grateful for your feedback! Hearing about your positive experience with us fills us with ***.
    Your kind words mean the world to us and will be shared with the entire team.


    If there's anything else you'd like to share or if you need further assistance, please don't hesitate to reach out.
    Thank you once again for choosing Epos Now.


    Best regards,
    Epos Now


  • Nicholas W

    Date: 09/13/2024

    Nicholas W

    Date: 09/13/2024

    Finally met a person who can actually assist me with my issue. It took a long time to have a look and manage but I'm happy at the end since I could get all the reportsIwantnow

    Epos Now

    Date: 09/23/2024

    Dear ******** ********,


    We are sincerely grateful for your feedback! Hearing about your positive experience with us fills us with ***.
    Your kind words mean the world to us and will be shared with the entire team.


    If there's anything else you'd like to share or if you need further assistance, please don't hesitate to reach out.
    Thank you once again for choosing Epos Now.


    Best regards,
    Epos Now


Epos Now is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.