Complaints

This profile includes complaints for American Safety Council, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  American Safety Council, Inc.

  225 E Robinson St STE 570 Orlando, FL 32801-4339

  
• 

  American Safety Council, Inc.

  216-03 46th Ave, New York, NY 11361

• 

  New York Safety Council

  218 West Main Street Malone, NY 12953

• 

  American Safety Council

  32401 8 Mile Rd Ste 111 Livonia, MI 48152-1301

• 

  TrafficSchoolToGo.com

  16133 Ventura Blvd Ph a Encino, CA 91436-2447

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered the driving PTDE course online. The first 6 hours worked great. Got her certificate, got her permit, then the rest of the online course was a pain. Took, my daughter OVER 89 hours to complete a 32 hour course. Everytime she took a break or logged off, even if the timer was at 0, it would add an additional 30 minutes to an hour more on the ******* Apparently, it also wanted her to be logged in and on her phone when she drove to get those "driving" hours. Which took up alot of waisted time. Then, on her account, she got a popular saying that they were doing a "new" program and that she had to finish before a certain date or she "may" have to start over. Well, she finish in time and was just waiting for the driving log approval. It took 3 weeks to get her "driving log" approved, but when she went to login it says her class had expired. Meanwhile, I tried using the chat and calling, no one ever responded. I sent emails asking to confirm her driving log several times. No one ever responded. Finally, someone today, 17 February, someone answered the phone, only for them to tell me that can do a voucher for whenever the "new" program will be up and running and she can start all over again. I asked for a refund, because it took them too long to approve the driving log, delaying her "Final Exam". And he said they can't access the system anymore for refunds. So basically American Safety Council stole my money and has prevented my daughter from taking her Final Exam, unless she "pays" up more money. That is EXTORTION ans FRAUD!

  

  Business Response

  Date: 02/18/2025

  Hello ********,

  Thank you for bringing your concerns to our attention, and we sincerely apologize for the frustration your daughter experienced while completing the **** course. We understand how important this course is for her and how disappointing it must be to encounter such challenges.
  
  We deeply regret the technical issues with the timer, as well as the confusion regarding the driving log approval and the program changes. The extended time spent completing the course and the delays in approving the driving log are certainly not the experience we aim to provide, and we truly apologize for the inconvenience this caused.
  
  We understand the migration may cause some inconvenience, and we made sure to notify all users in advance so that you were aware of this upcoming change, ensuring the course was fully completed prior to the shutoff.
  
  
  Regarding your request for a refund, I understand your frustration. While we are unable to provide a refund given the 2023 registration, we have provided you with a voucher so that she may retake the course at no additional charge. This was sent your email now. 
  
  Once again, we sincerely apologize for the frustration and delays you've experienced. We value your feedback, and we're committed to improving our service so that no other students experience similar issues in the future.

   

  Customer Answer

  Date: 02/18/2025

   
  Complaint: 22952086
  
  I am rejecting this response because:
  

  There are NO assurances that she isn't going to encounter the same issues. Tech support never responds and it took 2 days to get through your 4 hour "driving" timer. She has classes and is involved in after school activities. Plus, we NEVER received an email detailing any of this. If she has time to complete an hour long course, then to log back in the next day and spend another 30 minutes waiting for the timer to go back to 0. Plus, she already has her permit, but you want to take the 6 hour course plus the 26 hour  course, plus whatever time you want her to be on her phone again while she drives, WITH NO guarantees that this won't happen again.

  I need a guarantee that she can skip the course and go straight to the FINAL EXAM instead of fighting your course, your timer, and your support team to be timely.

  
  Sincerely,
  
  ******** ********

  

  Business Response

  Date: 02/25/2025

  Thank you for your response. We understand the frustration you're experiencing with the course timer and the technical difficulties encountered.
  
  We want to clarify that starting November 2024, the migration information, including the cutoff date for completing your course, was available each time you logged into the course, and was displayed to ensure participants were aware of the timeline.
  
  Regarding your concerns about the course, we highly recommend reaching out to our dedicated escalation team for support at ************************************ if you encounter any further issues or need assistance while taking the course. Our team will work to ensure you have the proper support and guidance to avoid any further complications.
  
  While we understand your request to skip portions of the course, we must emphasize that we are unable to do this. 
  
  We truly value your time and want to ensure you have a smooth experience moving forward. Should you have any questions or require further assistance, please dont hesitate to reach out to us.

• Initial Complaint

  Date:02/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took a 4hr class through another web *************************************, they gave me my cert right away after completion of the course. But, because I needed a 12hr course, instead, this web took me to the 12hr web course web *****************************************************************************. I paid for a mandatory court 12hr course through Certus. No where on their web before I paid, did it say it would caught me off after 6hrs! Additionally, their course has very limited content, it had a time limit to complete each section, but if you went to fast, the timer had to end before you can continue to the next section, so it was so frustrating as it took 10 mins to about 1hr of "break" between courses, this is FRAUD! Then when it caught me off, it would not let me take the next session until the next day, not in the morning, but late in the afternoon. When I finally completed it, ti took 3 whole days. No where on their web or through out the course did they say that they would need to verify my information with the FL DMV before they would issue my certificate. They have never given me a property explanation as to why they need to do that if it's just a course. I do not have a FL drivers licence, I have a NV Driver Authorization Card (this allows me to drive, but it not considered an ID). And now they are holding on to my Certificate of completion. They have asked me to re-enter all my information twice, including my case number. Which they have had all along when I first initiated the payment. This was to "corroborate" the information, they said. I am still waiting for three days, going on four, and I have yet to get an answer, or call from anyone in this company. Their way of handling this, has been unacceptable.All I care at this point is the Certificate to show it to the Court that it was completed, as this is overdue. Your help is greatly appreciated with this issue.

  

  Business Response

  Date: 02/18/2025

  Hello *****,

  Thank you for sharing your experience with us. We truly apologize for the difficulties you encountered while completing your 12-hour course through our platform. We understand how frustrating this situation has been, especially with the delays in receiving your certificate. We value your feedback and want to address your concerns as promptly as possible. 
  
  We understand how frustrating it was to experience extended "breaks" between courses and the delay in progressing through the course. In order to comply with all regulations to remain an approved provider for this course, we have to include the mandatory breaks and time restraints. 
  
  Regarding the verification of your information with the Florida DMV, we apologize for any confusion this may have caused. As part of our process to ensure compliance with court requirements and Florida regulations, we are required to verify certain information, including case numbers, and to make sure that the details match DMV records. While this process is standard for many court-ordered courses, we understand it may not have been clearly communicated to you in advance. Additionally, we recognize that having to re-enter your information twice was frustrating, and we are working on improving this aspect of the course.
  
  We understand that time is of the essence in your case, and we sincerely apologize for the delays in issuing your certificate. However, I see we sent your certificate of completion to you via email a few days ago. I did go ahead and email you your certificate once again. 
  
  We deeply regret the inconvenience this has caused, and we truly appreciate your patience as we worked to resolve the matter.

• Initial Complaint

  Date:02/11/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company was listed as an authorized provider of GA's 30 hour online driving course (AKA ******** Law), required for teenagers to complete before getting their driver's license in **. After about 29 hours of work, as my teenager (***** *******)was about to begin the final exam, the course froze and would not let her proceed. After more than a week of working with customer ********************** on the issue we were told they could not fix it and they would have to reset the course for her, setting her back at the start, with the whole thing to redo. Since we had lost trust in this company we switched to another provider (****) and re-did the 30 hour course with them with no problems or glitches. When I asked for a refund they told me they'd only give a partial refund. I care more about this company losing their accreditation to provide this course than I do the money. Thank you. Student name and email ***** ******* ***************************** Order ID *******.

  

  Business Response

  Date: 02/18/2025

  Hello ********,

  Thank you for sharing your feedback and concerns with us. We deeply regret the technical issues that your teenager, ***** *******, experienced while taking the 30-hour online driving course. We understand how important it is to complete this course without any interruptions, and we sincerely apologize for the frustration caused by the freeze during the final exam.
  
  After reviewing your case, we acknowledge that our team should have acted more swiftly in addressing the issue, and we understand why this situation caused you to lose trust in our services. We want to reassure you that we take such matters seriously and are currently investigating the root cause of the glitch to prevent this from happening in the future.
  
  Regarding your request for a refund, we understand your disappointment with the partial refund offered. I have submitted a refund for the remaining balance of $5. Please expect to see this returned to your original form of payment within 5 business days.
  
  We also want to acknowledge your concerns about our accreditation. While we take this issue seriously, please know that we continue to meet the required standards to maintain our authorization as a provider of the course. However, we fully respect your decision to switch to another provider, and we are genuinely sorry for the inconvenience caused.
  
  Once again, we apologize for the disruption and appreciate your feedback, as it helps us improve. Please dont hesitate to contact us for any further assistance or clarification.

• Initial Complaint

  Date:02/06/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed my son up for a driving course ************* is listed on the state of Georgia's web site. I paid and registered. He started the class. Now it is glitching and will not allow us to log on. Their contact email on their website is also glitching.

  

  Business Response

  Date: 02/18/2025

  Hello *****,

  
  Thank you for reaching out to us, and we sincerely apologize for the difficulty you experienced in trying to log in. We understand how frustrating this situation can be, and we appreciate your patience.
  
  We have recently upgraded our systems, and as part of that upgrade, the platform where your course was hosted has shut down. As noted on your course Dashboard and in the email notifications you received, the absolute last day to access the course was February 14th.
  
  We acknowledge this may have caused some inconvenience, and we made every effort to notify all users in advance to ensure everyone was aware of the change. Unfortunately, because your progress in the Legacy course will not transfer to the new Fusion platform, we kindly ask that you re-register for the updated course on Fusion and start fresh.
  
  We are unable to assist you in getting logged back into your course based on the above information. However, to help ease the transition, I have emailed you a voucher to the provided email address. This voucher will allow you to register for the updated course at no additional charge to you.
  
  Once again, we apologize for any disruption this may have caused and are committed to supporting you throughout this process. Should you have any further questions or need assistance, please don't hesitate to reach out.

• Initial Complaint

  Date:02/06/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for a drivers improvement course, and completed it january 19th, and have not been able to get my certificate of completion yet. I have emailed many different people many different times, and keep getting the run around. The deadline is coming up for me to submit the certificate, but they have been no help.

  

  Business Response

  Date: 02/18/2025

  Hello *****,

  
  Thank you for bringing this matter to our attention, and we sincerely apologize that you were unable to obtain your certificate of completion for the driver improvement course. We understand how important it is to receive this, especially with your upcoming deadline, and we regret that youve encountered this inconvenience.
  
  Upon reviewing your account, we see that your certificate is available within your account. However, we understand how frustrating it must be to have reached out multiple times without resolution, and for that, we sincerely apologize.
  
  You may login to your account at any time to download your certificate of completion. However, I have also emailed it to you for your convenience. 
  
  Once again, we apologize for the frustration this has caused and thank you for your patience.

• Initial Complaint

  Date:02/04/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Took driver safety course to reduce auto insurance 12/27/2024. Certificate was to be delivered by mail in 7-10 business days. That never happened. I called on 1/15/2025 to state it never arrived and they stated they would mail it again. To date nothing has arrived! I want the certificate AND refund for the lost cost on not getting my insurance reduced.Thank you, *****.

  

  Business Response

  Date: 02/05/2025

  Good morning, *****.

  We sincerely apologize for the delay in receiving your certificate. Our records show that it was originally mailed via standard ***** which typically takes 7-10 business days, and was re-sent on 1/15/2025 to the address on file. Unfortunately, since standard mail does not include tracking, it is possible that both shipments were lost in transit.
  
  To resolve this promptly, I am happy to request a free expedited reshipment via ***** 2nd Day shipping, which will include a tracking number for your convenience. Please confirm your mailing address so we can proceed with this shipment.
  
  Regarding a refund for lost insurance savings, while we are unable to provide reimbursement for time lost due to mailing delays, most insurance companies allow you to prorate your premium to your course completion date. We recommend reaching out to your provider to ensure you receive the full discount retroactively.
  
  Please let us know how youd like to proceed, and we appreciate your patience.

  Customer Answer

  Date: 02/05/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me PROVIDED IT ACTUALLY HAPPENS THIS THIRD TIME.
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:01/31/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought the Florida only permit exam for my daughter. The website says ages 14 1/2 - 17 should take the test online and you have three chances to pass. She is 15. If you do not pass after three, you need to take the test in person at the **** My daughter failed her first test. We have bought tests 3 more times but the system will not let her take them and says Exam type requested not allowed due to *****. Certus has refunded each test and the first two times told us to try again and now said she can only take the test in person. There is obviously a problem in their system. My daughter is only 15 so should have three chances to take the test online. I will pay for the test again if they guarantee she can access it. The last tests we bought and tried to take were 1/30/25 and 1/31/25

  

  Business Response

  Date: 02/04/2025

  Good morning, ***** *******!

  Thank you for reaching out regarding your daughter's Florida permit exam attempts. We understand how frustrating this situation must be and appreciate your patience.
  
  The error message your daughter is encountering indicates that the Florida DMV system has flagged her exam attempts and is now requiring her to take the test in person at a DMV location. Unfortunately, when this restriction is applied by the **** the online exam is no longer available, and we are unable to override their system. This will need to be addressed directly with the DMV.
  
  Were glad to hear that the previous exam purchases were refunded. If you have any further questions, please let us know.

• Initial Complaint

  Date:01/30/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I registered for the Defensive Driving course at the website ********************************************* which is owned by American Safety Council. The homepage clearly mention that "Upon successful completion of the course you will be able to download your certificate of completion immediately at no extra charge." However after completion of the course, it is now asking me to pay additional money ($9.95) to download the certificate instantly or wait for 5 days to get the online link to download certificate. This is clearly false advertising by business to get unsuspecting people to sign up and then push them later to pay more money as generally people would want to get the certificate quickly for insurance / court or whatever the need be. I need the certificate to be provided immediately as per the original terms advertised on basis of which I had signed up. I contacted the chat support but they weren't of any help and said they will internally escalate.

  

  Business Response

  Date: 02/03/2025

  Good morning, Sheetendu **** ******.

  Thank you for reaching out regarding your Defensive Driving course certificate. We understand your concern and sincerely apologize for any confusion caused by the wording on our website.

  To clarify, the completion page does provide the option to download your certificate immediately, but standard processing takes a few days. We recognize that the website's wording may have led to a misunderstanding, and we are actively working to update the verbiage to better reflect the process.

  Your certificate will be available for download by tomorrow. Since the course has already been completed, we are unable to provide a refund, as stated in our refund policy.

  We appreciate your patience and understanding. If you have any further questions, please let us know.

  Customer Answer

  Date: 02/03/2025

   
  Complaint: 22881048
  
  I am rejecting this response because:

  I signed up for this course because the homepage advertised in clear words that certificate will be available immediately on completion of course without any additional payment. However, after completing the course, business wants additional money to provide certificate immediately. So the business does have a way to provide the certificate immediately. If business has an intention to resolve, they would immediately provide the certificate to me instead of saying that the certificate will be provided tomorrow (which anyways is the standard time they have shown after completion of course if I don't make additional payment- 5 days after course completion). There is no effort being put in by business to stand by their commitment to provide the certificate immediately. If anything, from the business response it is clear that they know they are doing false advertising, yet no action has been taken by them till date as it's most likely helping them make more money. 
  
  Sincerely,
  
  Sheetendu **** ******

  

  Business Response

  Date: 02/04/2025

  Good morning, 

  Unfortunately, that is not the case in this situation. We can only provide access to the certificate if a purchase was made for instant delivery. Since no such purchase was completed, we do not have access to release the certificate manually.

  We understand that the website may have indicated otherwise; however, as mentioned in my previous response, this was due to an oversight when updating the pop-up FAQ information panel to align with our new procedures. We sincerely apologize for the misinformation and any confusion it may have caused.

  At this time, I can confirm that your certificate is available in your account for download. You should be able to log in and access it at your convenience. Please let us know if you need any further assistance.

  Thanks! 

   

• Initial Complaint

  Date:01/29/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid NY Safety Council for a defensive driving course. They use "Fusion" for this course. I completed the course 12 31 24 and was advised I would get the certificate in ***** days. The certificate has not been received as of the date of filing this complaint. Several attempts have been made to contact CS via chat to get a certificate. I get told that it was mailed and they can't control the postal service. All I ask is that I get the certificate expedited to my with a tracking number.

  

  Business Response

  Date: 01/30/2025

  Good morning, ****** *****.

  Thank you for reaching out. I sincerely apologize for the delay in receiving your certificate and any frustration this has caused. Upon researching your account and contacts made, I'm not showing that a request was submitted for an expedite shipping, which would include a tracking number.

  To resolve this, I have requested for your certificate to be sent out via overnight delivery, and I will be providing you with a tracking number once it is processed. Please note that the tracking number may not show as operational until the certificate has officially been shipped from our headquarters.

  I appreciate your patience, and I will follow up with the tracking details at the email address:  *****************************, as soon as they are available. If you have any further questions, please dont hesitate to reach out.

  Thanks! 

  Customer Answer

  Date: 02/09/2025

  I apologize for the late response. The company mailed me the document that was missing. The issue has been resolved.

   

  Thank you 

• Initial Complaint

  Date:01/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Went into box on *** Defensive Driving page that said ***** customers enter here to have your course certificate registered directly w/ GEICO. After paying, I couldnt get into course so I called their ************ service #. I called twice. Both times, recording kept saying high volume, wait time 10 min. then 3 min., then 10 min. again, on & on. Both times, waited 2 hrs w/ no answer. Call *********** DD. They said they have no knowledge of *** & that it was a scam. Their sites are ********************* for *************************************** for supposed course. Please help w/ refund. Site doesnt move beyond password screen where they collect a lot of personal info supposedly for security.

  

  Business Response

  Date: 01/30/2025

  Good morning, Patricia *******!

  Thank you for reaching out. I sincerely apologize for the difficulties you encountered while accessing your course and attempting to reach our support team.

  To clarify, our NYS Defensive Driving course is New York DMV-approved and listed under "American Safety Council, Inc." The recent rebranding to "Certus" has not yet been updated within the **** which may have caused confusion. Similarly, while we are affiliated with ***** for insurance discounts, their records may still reflect our previous name.

  I have processed a refund of $29.50, which should be reflected in your account within 3-5 business days. We regret any frustration this has caused and appreciate your patience. If you need further assistance, please don't hesitate to reach out.